[Resolved]  Dealsandyou.com — Non- Delivery of a Product ordered from Online Shopping Website Dealsandyou.com

Address:Udaipur, Rajasthan

Consumer Court,
SUBJECT : Non- Delivery of a Product ordered from Online Shopping Website Dealsandyou.com
I’d placed an order under Order No:[protected] amounting to Rs.14,999/- on 22nd Feb 2012 using my debit card with an online website Dealsandyou.com. The order was a Dell Venue Pro Mobile Phone. From the day I’d placed the order till today i.e. 26 April 2012 i.e. 2months this company has only made me suffer and regret my purchase from them. I still haven’t received my product and even after cancelling my order they refuse to refund my money back.
1. I’d placed the order –[protected] amounting to Rs.14,999/- on 22nd Feb 2012 using my debit card. They had mentioned that the delivery of the phone was express and the product will be shipped within 24hrs but that never happened. (they mislead customers by writing such content to increase their sale)
2. Almost every alternate I called to check on the update of my order and every time the representative who answered my calls was extremely rude and threw attitude as though it was all my fault. (I had even sent them emails complaining about the attitude of the staff- Email correspondence enclosed)
3. Neither the representative nor the supervisor ever helped me and only lied to me, by saying that the Vendor will dispatch the order and they have no clue when he will do so. This show that company only believes in taking order and never does any follow up to check whether the Vendor has even sent the product or not. This shows how careless this company is.
4. Then after following up for weeks and scolding them they gave me a Wrong Consignment and then when I scolded them again they gave me the Courier Details (copy enclosed).
5. I kept following up with the courier company because I had lost hope from Dealsandyou and then I came to know that the vendor has called back the order/ consignment.
6. Post which I realized that this company was CHEAT And had no plans of delivering my order so I CANCELLED my order on 18 March 2012.
7. I have even done research on Dealsandyou and this Online Company has cheated a lot of customers like this.
8. Then, after all this happened after a month and only when I decided to cancel the order did they realize i.e. 22nd March 2012, that my payment was under suspicion and that they never received the payment only. Now, how in the world is that possible. Why would the bank after 1month realize that the payment ins under suspicion and if that was the case why this website didn’t inform me earlier and also why did they even dispatch my order. This clearly show and proves that something was ans id fishy and wrong with this company.
9. Few days later they requested for my bank statement showing the purchase made. I provided that to them but they still did not do anything apart from saying that we have forwarded your details the concerned department.
10. I also checked with my Bank i.e. Punjab National Bank, Udaipur about my payment and they told that my payment was not under suspicion in fact the amount of Rs.14,999/- had been deducted. I sent them a scanned copy of my bank Statement but they did nothing about and kept saying that my details were forwarded to the concerned department.
11. I still kept checking with them on the status and then on 10April they told me that the wanted an ID Proof and Bank Statement details again.
12. I’ve sent them all that they asked for and it’s been 3weeks and still I don’t know what they are doing.
13. I regret my purchase from this Pathetic Online Shopping Website called DEALSANDYOU.com. Because neither have I got my product nor are they refunding back my money.
14. They have and will keep lying to me and delaying the matter.
15. This company is FRAUD Company and I want to warn other not to use this website ever again.

I want you to check with what this company is exactly doing with my money. Because I had suffered enough and Rs.14,999/- is a less amount that I can let of off. Secondly, such website should be taught lesson so that no other customer goes through a similar problem
After I made this purchase from them, which I regret big time, I googled this website and found that it’s not just me who has suffered, This Dealsandyou.com website has cheated a lot of other customer.
I need your help in getting my money of Rs.14,999/- back from this Website.
Archana Shaktawat
9, Lal Niwas, Sardarpura
Udaipur – 313001
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


Dealsandyou.com — Non delivery of order

I had placed an order for a Sony Xperia Neo worth Rs. 22449/- from www.dealsandyou.com on 6th July 2011.
It has been 58 working days (working days as in Monday - Friday) and I have not received my order yet.

On 17th August 2011, I was informed that the product cannot be delieverd at the address provided and was asked for a change of address which was provided on the same day. From 17th August, 2011 to today it has been 32 working days and I was promise it would reach me within 21 working days. After repeatedly calling their customer care[protected] and speaking to different customer care executives, I have been given the assurance that the order will be dispatched and I will receive the same soon. Taking their word into consideration I have waited paitently for my order to be delievered. However haven't received the same yet.

Even after sending mails to their support service repeatedly, I have not got any feedback or response from them.

The cost of the phone in the market today is Rs. 19000/- where on receiving the product today would have me bearing a loss of Rs. 3499/- and ultimately time. When I ask for a refund, I'm denied of the same.

It would be nice to receive any suggestions.

We are extremely sorry for the inconvenience caused to you. Request you to kindly share your order id with us so that we can look into the matter on urgent basis.

Alternatively, you can write to us at [protected]@gmail.com.

DNY Team
Same here. I have not received my order dated 24-Oct-2011 from dealsandyou.com after making the entire payment.
These people are just bogus and should be arrested immediately.

Dealsandyou.com — Product not received/cancellation of product

i was placed a order No. 340190 on 27/12/2011 but order not received till 19.1.2012. i complaint to company customer care.. but they said that delivery is not done by this company... then i lodge a complaint again on 19.1.2012 regarding cancellation of product and refund my money. i again contact customer care... but not any status regarding cancellation of product and refund of money.. please help in this matter.


Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    DealsAndYou.com Phone
    +91 78 7732 1321
    DealsAndYou.com Address
    Plot No. 426, Udyog Vihar - Phase 3, Gurgaon, Haryana, India - 122001
    View all DealsAndYou.com contact information