Hi,
I was using a credit card of Deustche Bank (No. [protected]). In Year 2009, I asked bank to settle my account. Their Customer care executive told me that I have to pay some 4300/- Rs. and my account will be settled and I will also get my settlement letter. One of thie collection executive came to me and I paid some 4300/- Rs. to settle my account. I asked for the settlement letter and he told me that it will come soon.
But letter didn't came. One day a customer care executive told me that your card is blocked and very soon, I will get my settlement letter. But time passed on and it was 20th Oct 2009 when I got the call from the bank that I have to pay some outstanding amount of Rs. 11,000. I again told them that my account is settled and you have to send my settlement letter. But he told me that as the amount is 11,000 and now if settlement letter will be released, then you have to pay 1500/- for settlement. I asked them to send my settlement letter anyways. He promised to send the settlement letter within a week.
But again time passed on and no settlement letter came and in the month of June 2010, I again got a call from Deustche Bank that I have some outstanding amount of Rs. 20000/- to pay. I again repeated that please send my settlement letter as my account is settled. The executive told me that I have to pay 1500/- to settle my account and my settlement letter will be send. and that letter was to be sent on Monday (7-Jun-2010). Their executive also called me on Monday that today I will get my settlement letter. But that most awaited angel didn't came and still i don't got the settelement letter.
Now I have some queries for the bank:
1. Is it Deustche Bank's hidden policy to harrash the customer in such way. Is Bank waiting for the day to come when he can tell me that some huge amount is outstanding in my account and then it will be more enjoyable for bank to harrash me?
2. Why I have to Pay 1500/- to settle my account when your bank is doing the mistakes?
3. When I will get my settlement letter?
If I don't get my settlement letter and answer to all my queries within 3 days I will proceed to open a case in consumer court.
I will not let Deustche Bank to play with my money and consumer rights.
Please look into the matter very urgently and please send my settlemet letter.
I have also send a mail to Duestche Bank but don't got any response.
Regards,
Vikas Shakya
Mob. [protected]
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Thanks for the quick response by Duestche Bank. But I would like to give some feedback on your service.
The Customer handling is very poor. The executive didn't talk to me in a manner which is expected from a service provider to it's client. At one instance, The executive hanged the phone without listening to my concern. This is not the way to handle the customer. Although customer is now settling his account but you have made profit from him. With this profit you feed your family. So think!!!
How you behaved and how you should behave with a customer.
Anyways,
Thanks for the quick response and reloving my concerns.
Thanks,
Vikas Shakya
Mob. [protected]