[Resolved]  Devyani International Limited - Pizza Hut — Very Poor Delivery Management

Address:

West Delhi, Delhi

On 2nd February 2012, I had placed an order with Pizza Hut @[protected] thru my mobile [protected] at 9:30PM and their was a commitment from Pizza Hut that my order will get delivered by 10:00PM but unfortunately no one turned up till 10:25PM, I again called up Pizza Hut number[protected] and enquired about the delivery of my order. First they put me on hold for minutes and after that they confirmed that my order will take another 15 minutes, as it was previously forwarded to some other outlet.

At last when the Pizza Hut delivery boy knocked my door at 11:00PM (90 minutes after my ordering time), I was shocked after getting the Pizza Hut Order Memo no. 43C6567465 that the ordering time mentioned on the memo was 10:33PM instead of 9:30PM.

After getting the order memo in my hand, I asked the delivery boy to connect me to your manager. He called up his manager from his cell, but very surprisingly Pizza Hut manager refused to have a word me. I immediately asked the Pizza Hut delivery boy to go back & take the Pizza along with you. After hearing this, the delivery boy again called up his manager and informed that the customer has refused to accept the order, even then Pizza hut manager did not have a word with me and that was very humililating to me & my family members.

The experience has left me with a very bitter taste and after a lot of harassment and humiliation, myself & my family have decided never to visit Pizza Hut, as we just cannot stoop in front of such hypocrite management.

This complain is in particular against the Pizza Hut outlet in Vikas Puri (AEZ Square), Pizza Hut Call Center[protected] & Devyani International Limited for appointing highly discourteous & rude employees, who are least concerned about their customers.

I hope that the authorities will make a note of it and would take necessary measures that other don't suffer a similar fate.

Thanks,
Sandeep