Pizza Hut India Complaints & Reviews

Dear Pizza Hut,

I am writing to express my extreme dissatisfaction with the service and quality of the order no. 15645415 I received from Pizza Hut on 16th September 2023 from the Sector 12 Vasundhara Ghaziabad branch.

On 16 September 2023 at approximately 1:15 PM, I placed an order for a personal Cheese and Corn pizza for my daughter. The estimated delivery time was 1:44 PM. However, the order was delivered...

I have ordered a garlic bread on 10th sept 2023 and that was disgusting i called them regarding this issue and they said they'll change this and gave another garlic bread without charging any price whenever i need but they didn't gave me any specific number or any coupon for this.

I ordered pizza through pizza hut app on Aug 1. A person from nearby shop ( Pizza hut, perambur) called and informed that they can't take my order because it far and hence they cancelled it. As it was prepaid, he told me that I'll get my refund within 15 days. It's almost 45 days now. I still didn't get my refund yet. I tried calling their customer support, they are not helping at all.

Order # 15994922
Amount: Rs.366

I had ordered some items for Rs. 307/- vide orde no. 16002436 dated 05.08.2023 but the order was not delivered and I was informed on call that I would get the refund within 7 days for this undelivered order. Till now I haven't received the refund. I have tried all possible ways like messaging on Twitter, contacting toll free no., trying to reach Store manager who is just not picking up my calls, but I have got no help from anywhere. Kindly refund the amount as already 1 month of time has passed.

I ordered a 4 pizzas for rs704 and the money got deducted but in the app there is no confirmation number or tracking number.It’s showing like I’ve never placed an order but I have the online payment bill with me.This is not the first time that it has happened few months ago also I placed an order but the order didn’t arrive and they promised to refund me back my money but I didn’t get the refund.Today also the customer care number said the same thing.
[protected] This is my upi reference number.I want my money back by today itself…..

Had recently ordered Pizza from Kalyan Nagara, Bangalore out let & below are my concerns.
No hygiene is maintained while cooking the pizza. No apron, no gloves were used . The staff were managing everything with bare hands. wiping face, rubbing the hand to the pant & aging cooking.
The pizza was half baked. I have enclosed a photo for your reference
Garlic bread was also half baked & oil was dripping from the bread.

I ordered a pizza by phone due to having to keep placing a order in app there were on several technical issues not due to responsibility that was a 1 topping large pizza the price was not completely fair do to deals on menu item limitized and the order work couldn't resolve the exact price on speaking it and kept pushing the price higher which I was charged $48.00 - $49.00 USD [protected]@gmail.com
Please give me a immediate call back[protected]

I tried placing an order from the pizza hut aap but as the payment was made the cart showed empty and no order was placed but my money has been deducted.
I demand a refund of my money asap.
I even wrote a mail regarding the same but received no response

I tried placing an order through the pizza hut app, and as the payment was made the app showed an empty cart and my money was deducted. I even wrote a mail regarding this but received no response. T

I placed an order through the pizza Hut app, after proceeding to the payment via google pay, the money was debited from the account but in the app there wasn't any order placed when checked the orders section.

Hi,
I had placed an order today 22nd Aug, 2023 from Pizza hut app. I checked the order is not placed but money got deducted. Kindly look into it.
Amount 350₹

We ordered pizza under order number Order 18781311 received, after 1.5 hours we could see that the order has been delivered but we had never received it.
IT IS A PURE BLUFF AND PIZZA HUT BEING AN INTERNATIONAL BRAND, SUCH BLUFF IS NOT APPREICATED.
WE CALL 18 TIMES ON THE STORE NUMBER BUT NO ONE LIFTED THE CALL.
WE REQUEST YOU TO PROCESS REFUND IMMEDIATELY.

Payment gets deducted but neither order gets confirmed nor refund comes. Customer has to make continuous follow up for refund. Such a pathetic app it is

I recently made an order in pizza hut but my order wasn't done but the money was successfully sent to the pizzahut, so I went to my nearest pizzahut where I had a chat with the staff about my problem and they said I'll receive the refund within 24 hours, it's been 3 days since that day but I haven't received any of my refund. I've tried contacting them but they don't seem to help me out and they keep neglecting me and doesn't help me with my refund.

I ordered 2 masala Pepsi which costed me 99 each

But the price was 49 only

I have attached my invoice for further process

Check the same and issue refund

Order number 18226363 was accepted by the store at 9PM and at 9:30 i received a message that it was dispatched. At 10:30 the portal shows the order has arrived. I contacted the store and Arrsnan tells me that order was cancelled due to network issue. He spoke to his manager Krishana who ws not cooperative. I have wasted 2 hrs waiting for order ad now dont have anything to eat. I need a call on from the head else I will go on social media

I have placed an order from pizza Hut Aluva a month ago, the exact date is June 21 and due to some reasons( I accidentally placed my order as takeaway instead of normal online order) I had to cancel the order.
I waited for 14 days and didn't receive the payment and consulted the officials about it, but no action was taken. Several times I tried to contact but no action was taken.
The refund is for ₹417, the official asked to send the Google pay screenshot and other details and I've already sent that.
The desired solution would be that to receive the refund as soon as possible without further delay because its been a lot of time already.

I have placed a order on 23-july-2023
From pizza Hut mobile app.
The amount is debited from my account but the ordered not successfully done.
The amount of 547.46 which was deducted while payment was processing through Amazon pay.
Please look into this matter as soon as possible.

I had placed an order at 9:26 and the expected delivery time was 9:55. When i did not receive the order by the stipulated time i called the customer care and i was told that i will receive the call from store manager in 10mins but it did not happen I called thrice and finally I asked them to conference me. Someone named Raj claiming himself as store manager told me that order cannot be delivered as my house is out of their delivery area. Is this customer’s fault? . I had ordered from your website and we cannot choose the store ourselves. No one from the store bothered to call me proactively informing that it cannot be delivered . I had to call 4 times and finally after so much argument the order was delivered after 1 hr 45 mins. In the meantime my son had placed another pizza from dominos. Who is going to bear this? Raj was lying as he was not the store manager . I asked him to make me speak to his manager then later on Mr Shankar called and said he is the actual manager.

I had placed 2 orders through Pizza Hut Powai branch (Mumbai) on 14th July 2023.
I have yet not received the GST E-bill for the same.
I have been trying to reach out to their Customer Care Executives, but not getting any response for the same.
It's been over 5 days now & I yet haven't received a single call back/message from Pizza Hut.
Number through which order was placed - [protected]