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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Jun 4, 2025

Complaints 2697

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774

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1923

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Pizza Hut India reviews & complaints(2697)

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I am writing to report an issue with an order I attempted to place yesterday evening (June 3 2025) through the Pizza Hut app.

I made a payment of ₹487 using Google Pay, and I have a screenshot of the successful payment confirmation. However, the order was not successful on your end. I did not receive an order confirmation, nor have I received the pizza. Additionally, I am unable to track any such order in the app.
br...

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Address: Lotus Panache , Tower 9 , Flat no 1102 ,Sector 110 ., Noida .Utter Pradesh -201304

They receive the order but consistently fail to deliver on time.
I placed my order at 3 PM, and after confirming it, they called to inform me that they didn't have a rider available, so the delivery would be delayed until 6 PM.
This isn’t the first time—it’s become a recurring issue.
This needs to be addressed and strict action should be taken to ensure timely deliveries....

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Address: Cypurs, Punawale Pune

I ordered 2 pizzas and made payment of Rs. 324.45 and got it deducted from my bank account, but I have not received confirmation on my email or mobile.

Payment Details:
UPI Transaction ID:[protected]
online: GPAY
To: pizzahut363.[protected]@icici
From: [protected]@okhdfcbank
Google Transaction Id: CICAgMi68PC8Ig
Date: 14-Feb-2024 Time: 8.17 PM

Every time they say is they...

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Address: Bengaluru

I order two pastas from pizza hut and it's been more than 2 hours but my order has not been delivered. I am not even able to connect to the restaurant and delivery partner as their numbers are unreachable. Its showing 7 mins delay and the restaurant has yet to confirm the order even though the food was prepared and packed. I called pizza hut as well but they said you should contact ola customer support but there is no way to reach out...

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I have placed a order for pizza on 3rd jan 2025 with order no 10060712 worth rs.517, the order was cancelled from store end and tilldate the refund is not provided inspite of multiple reminders to call centre and thru facebook .

Every time they say is they are looking into the matter and will resolve it . But it has been more than a month ans still it is not resolve....

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We not get the pizza even though we pay through gpay.

money is deducted from my account...

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I have ordered Pizza and amount is debited and I have not received either pizza or my amount is debited back.
After amount debit, I haven't received confirmation/track order as well....

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Order was placed on PIZZA HUT for 3 items - 2 items delivered one missing.
check no. 96308 dateb 04.02.2025
ZOMATO REF : [protected].
ONE ITEM sunfeast dark fantasy chocolete shake MISSING.
PIZZA HUT Unit No 43A & 42/43, GNP Galaxy, PN F4/1 & F4/2, Kalyan Badlapur Rd, Kansai 421501...

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Address: vignan nagar bangalore

I ordered from pizza from pizza hut vignannagar bangalore .My name is Aravind.[protected].The delivery person said he cant deliver the order.The phone of pizza hut of concerned branch([protected]) is not working and are not taking responsibility to deliver or refund the money
order number 12431214 amount is Rs1164
Aravind...

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Address: PRODDATUR (SS MALL)

PIZZA HUT located in proddatur ss mall (kadapa dist) . in pizza hut store the employee name called sundar which is speaking bad words and mis using the resources of store in the pizza hut. He is provking bad words and i have a proof of voice records and all proofs about that employee. MY contact details are
email:- [protected]@gmail.com
i will upoad all the proofs in whatsapp contact me in whatsapp ([protected])...

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Hello There,

I want to know, when below coupon was redeemed.
[protected]

I want to know the time when it was redeemed....

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Address: Saharaganj mall, Hazratganj,Lucknow

The pizza i recived had half of the toppings off fallen on the box it was in a disastrous state. It was also stale and i felt puking after eating. Delivery partner called 7 times. Other pizza had toppings missing. Nawabi murg pizza had toppings spilt and awesome american had missing toppings the sauce. Base was stale....

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Address: Pizza Hut, 58, Atul Grv Ln, Atul Grove Road, Janpath, Connaught Place, New Delhi, Delhi 110001

On[protected], I placed an order through the Pizza Hut app for Rs. 589, expecting home delivery. However, due to an apparent app error, the order was mistakenly processed as a takeaway from the Janpath outlet, located nearly 9 km from my residence. Realizing this, I immediately contacted the Janpath outlet, where the staff assured me that the order would be canceled, and I would receive a full refund within 24 hours. Despite this verbal assurance,...

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Address: Forum Mall, Konankunte Cross, Bengaluru

Hi, about 10 days ago, I ordered a pizza through the Pizza Hut app at Forum Mall, Konankunte Cross, Bengaluru. Although the payment went through successfully, the order didn’t register in the app, and the amount was deducted from my account. I contacted customer care right away, and they assured me the refund would be processed within 3-4 business days. However, I haven’t received any refund yet, and despite multiple follow-ups,...

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I made a payment of ₹600 at pizza hut, but the money got deducted yet the order wasn't placed. Rhe money hasn't been refunded to my account yet. Worst service ever....

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Address: 403 atul projects india pvt ltd trade avenue suren road chakala

Order date 14.08.2024 Time 17:04 to VPA pizzahut363.[protected]@icici ref no.[protected]...

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Address: pune

I ordered pizza from pizza hut goel ganga sinhgad road pune through their app on sunday at 8.15 pm
The order was confirmed and payment was done online
The app displayed 'your order is ready for delivery' at 8.45 pm
The order was not delivered till 10.15 pm
When contacted your customer care his response was 'i do not have any delivery person' and your order can not be delivered
I cancelled...

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Complaint Date : 24th July 2024.

I have placed an order for Rs. 349.66 with an order ID 17254207 on 09th July 2024.
The order was cancelled from stores side mentioning the reason of delivery partner demand.
They assured that the refund will be done within 7 days to the original mode of payment.
I did wait till date but the refund is not yet done.
When i contacted pizza hut customer care, they simply...

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Address: gokuldham goregaon east mumbai

Payment made but order was not reflecting...

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Address: 1A- 16/36, RESIDENCY VILAASA 16/36 RK Nagar 2nd Cross Street RA Puram Chennai 28

Hello Sir/Madam,
Last evening I had ordered for pizzas using the Pizza Hut website and my order number is 14991095 . The pizza was suppose to come from the Adyar Outlet in Chennai. I had provided the full mailing address as address of delivery ...for nearly 45 min the website kept showing that order is ready for delivery . I also got an email saying the expected time of delivery is 6:17pm. At 6:23pm I got a call from the delivery...

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