Pizza Hut India Customer Care
Pizza Hut Inc.
Customer satisfaction rating: 3%
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1586
COMPLAINTS

Pizza Hut India Customer Care

Pizza Hut Inc.

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Address
12th Floor, Tower D, Global Business Park
Gurgaon
Gurgaon District
Haryana
India - 122002

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Customer satisfaction rating
3%
Complaints
1586
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0
Resolved
42
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Pizza Hut India Complaints & Reviews

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Pizza Hut India — refund issue against online order

 Tushar Thumar on Jan 19, 2019
Hello Pizza hut Team,

Order Number 4112797

I have ordered pizza on 28-Dec-2018 via pizza hut Application & paid amount online but unfortunately order was cancelled but i was not received acknowledgement from pizza hut of my refund as well as my money. Follow up with on customer care number [protected] but nobody respond properly on customer care number. I am follow up with him from last 15 day about my acknowledgment of my refund but nobody was respond. Every time pizza hut customer care give me different answer like they are checking with back end team, they require...
Complaint comments  Read comments Complaint category Food

Pizza Hut India — garlic bread

 Shobhna Jain on Jan 16, 2019
I found worms in the garlic bread. They had been baked with the bread. It is pathetic, saw them in the end, must have eaten so many. When I called to complain, I was told the concerned store manager will call me within 5 minutes. It's been over 30min and no one has called yet.
Never order from Pizza Hut you never know what Rotten you will be served!...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — subject-refund my money

 Rahulkanoujiya on Jan 14, 2019
Kindly refund my ordered amount in the same bank.
1) order number : 4244669 online payment

Order time
Thursday, 10 january 2019 08:37:23

2) order number : 4244201 online payment

Order time
Thursday, 10 january 2019 08:16:14

My sign in number is [protected].

Kindly contact me below number if required any detail.
[protected]- rahulkumar

Refund the amount asap....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — delivery

 Dr-Harshit Nigotiya on Jan 13, 2019
I would like to share the order no. Or bill no. With the company because the gwalior pizza hut store is not appropriate with the customers. They are not good with the language. Stop doing this 30 min delivery promises because my delivery tooks 50 mins and pizza got cold as well. Please look after my complaint. My order no. #4253855. They also said do whatever you do. I also gave the feedback and no one reply on that either....
Complaint comments  Read comments [2]Complaint category Food

Pizza Hut India — money gone from bank but order not placed

 Tejas Patekhede on Jan 12, 2019
Ordered pizza on 12 jan 2019, 11:21 am from the pizza hut website and paid by sbi net banking. The payment was deducted from my account but the website did not redirect and the order was not placed. Tried calling the phone number of the pizza hut nearby but no one picked up. Requesting a refund as soon as possible.
Attached the bank deduction message....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — amount debited from account and no refund issued

 Ragzene Peer on Jan 7, 2019
I had ordered on 28 december 2018 but the order was not placed and amount was deducted (Rs556.50). No refund was issued to my account and the pizza hut outlet is refusing to refund by saying the refund had been done on 31 december 2018 while there no such record in my bank statement and neither any updation even though i also went to thebank.
Please resolve the issue and refund my money.
Pizza hut transaction id #313407...
Complaint comments  Read comments [1]Complaint category Banks

Pizza Hut India — payment debited twice

 Sajan Srivastava on Jan 6, 2019
Hi!!
This is sajan srivastava
I had ordered a pizza and a cake on 1.01.2019 amounting rs 497.70 and made payment through net banking but the said amount was debited twice from my account. I waited for 4-5 days thinking that it will get automatically credited in my account but it did not happen.
It is requested to refund me the said amount.
Order id was 4167081
Registered mobile no. Is [protected]
Address is c17 patel dham manas marg chanakyapuri delhi...
Complaint comments  Read comments [1]Complaint category Banks

Pizza Hut India — pizza quality is too bad and not able to eat

 2610 on Jan 1, 2019
Pizza quality is too bad and amount of cheese and toppings are very less and pizza is too salty and not able to eat. I can't believe that this pizza is from pizza hut and size of bread is too big and overall my money is waste to order pizza from pizza hut. It's really rediculous and one more thing is that pizza is cool and me and my family can't eat that pizza so that's why i say my money is wasted to order pizza from pizza hut...
Complaint comments  Read comments [2]Complaint category Food

Pizza Hut India — no clue about the delivery

 nadarsubash on Jan 1, 2019
Ordered pizza 1st jan at 13.10 hrs
No clue on the delivery still (15.10 at the time of writing)
Store guys lying that it will be delivered in 10 mins everytime i called. They have no clue where the rider is
Have 6 yrs old child innocently waiting for the delivery
Worst experience ever that too from such an organisation
Disgusted with their behaviour...
Complaint comments  Read comments [2]Complaint category Food

Pizza Hut India — about preparation of pizza

 Yaduveer Singh Jhala on Jan 1, 2019
Hi.
I am very very old customer of pizza hut and my first choice is white gravy musroom pizza but... Yesterday i was there in malviya nagar, jaipur. It was very very bad experience they bring pizza in kind of plate and looks like it was burned although i have complaint once but... Just want to know have pizza hut change prepration style of cooking?...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — 08039883988 this number said don't call us again

 Phani007 on Jan 1, 2019
I have placed an order through swiggy by 0:51amjan1 2019i ordered triple chicken feast pizza but i got ice cold veg pizza when i called up the above number as an executive he said dont dare to call us again is this the service they have provided me. I am going to file a case against pizza hut and swiggy if i dont get proper answer from both. Call me on [protected] thank you and the total amouni i paid was 644...
Complaint comments  Read comments [2]Complaint category Food

Pizza Hut India — i m complaining about sales girl named sweety and manager

 sakina vohra on Dec 31, 2018
Hello sir the sales girl sweety and manager of pizza hut nashik hd commmited us to provide hall fr 25 person on my daughters birthday. Bt on the day when the party was arranged just half an hour before the party the manager and the girl refused to give us the hall that spoiled our party and just because of their wrong commitment our party was cancelled and also day before the party the girl called us and said that the hall is booked for u and u will get the whole hall. And also the manager misbehaved on the phone. We had invited 25 persons and they were so shocked to hear this and they were also...
Complaint comments  Read comments [1]Complaint category Products & Services

Pizza Hut India — refund not received

 Ashishshrivastava11@yahoo.com on Dec 28, 2018
I had done credit card transaction on 27/12/18 at mall road shimla outlet of rs. 389/- but by some technical fault the above transaction was done twice. Your front desk executive said the second transaction will refund but after expiry of 24 hrs no refund recieved. Please look into the matter and do the needful for refund.
Ashish shrivastava adv
[protected]...
Complaint comments  Read comments [1]Complaint category Credit Cards

Pizza Hut India — coupons not accepted at chennai airport

 phogatvikas on Dec 24, 2018
Sir, in pizza hut store couoen are not accepting. Please do the needful action against them. Copiens detail are
Congratulations! You have qualified to get a free pizza hut voucher on crossing your quarterly milestone. You can redeem the voucher on cash on delivery orders or at pizza hut outlets by showing this sms. Please note that the voucher is valid for single transaction only and multiple vouchers, that you receive from us can be used against a single bill. Tnc apply. Voucher code for rs.500 is [protected] with expiry 12/06/2019. Voucher code for rs.500 is [protected] with expiry...
Complaint comments  Read comments [2]Complaint category Food

Pizza Hut India — my pizza order was not logging in and i was misbehaved with

 Dr Puneet Chandna on Dec 15, 2018
I booked a pizza in line and paid the money online. It was to be delivered at a scheduled time. Behen it was delivered i called on the customer care, they said they will connect me with the store manager. One mr deepak identifies himself as store manager at janakpuri store and kept saysing that the order came in when i was speaking with him. Instead of apologising they kept saying that it insist on the order they will cancel the order and i shall get refund. This is outrageous, insensitive and rude if the whol company. I have the bill that was punched after the delivery time. I tried complainininline...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Pizza Hut India — delivery in 2 hours

 Naveen1_g on Dec 13, 2018
Order number 3972357 has been placed at 2.47pm on december 2018 but did not deliever till 4. When i called themat [protected], i spoke to atulya and sonali. They told me that it will be delievered at 4.40. When i asked the reason of delay and old them that i will submit this feedback then it got cancelled at 4.30
Request you to pls provide the reason of it and solution...
Complaint comments  Read comments [3]Complaint category Food

Pizza Hut India — order placed : order no. 3971459

 ReemaPanda on Dec 13, 2018
May i know the reason for such a disgraceful behavior from the store guy? You refused to deliver the order 1 hour post the order being placed. It was a birthday present for my father and i'm really badly dissapointed.
Give me a valid reason for this unexpected behavior from your end.
If the address is not within your delivery zone, you should not allow the customer to place the order.
I would like to say it a very unprofessional act from pizza hut website as well as the store.
I have no option else to cancel my order. So, do return and revert my payment amount asap...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Pizza Hut India — double payment debited on card swipe

 CA Bhanu Parab on Dec 13, 2018
Dear team,

I have swipped on 10th dec, 18 against the pizza delivery. I have swiped my card on the machine with delivery boy twice. But due to mobile network and swipe machine error, transaction was not either successful not declined. Again i have swiped my card on pizza outlet at delphi building, hiranandani, powai, 400072. Due to this subsequently my bank is debited twice with the bill of 1, 790. Please attached herewith my bank statement. Till date i have not recieved my money back. I have made follow up with the pizza outlet at delphi with mr. Pravin but no response is received...
Complaint comments  Read comments [3]Complaint category Credit Cards

Pizza Hut India — bad experience with lady staff at pizza hut cst

 Lord Vader on Dec 13, 2018
I visited pizza hut cst on 6 december 2018 around 5. P. M. It was my very bad first experience of the pizza hut itself.

First off, the first lady who was at counter didn't know how to punch an phonepe payment mode order, so she go in get the lady who knows (Harshada-name according to the bill). That took almost 10 minutes.

After i gave order (Takeaway) i sat on seat near the entrance. Then one lady who took my order first time was started cleaning. She was splashing cleaning water on the floor with her bare hands and mopping. While mopping her mop hit my leg twice but...
Complaint comments  Read comments [2]Complaint category Fast Food Restaurants

Pizza Hut India — late delivery of triple treat box

 supriya01 on Dec 11, 2018
Hi,
i would like to suggest you. Please stop your 30 minutes delivery .You guys are just playing with precious time of customers and making us fool.
My order number is- 3959309

Ordered triple treat box veg of rupees 699/- at 7:40:13 pm and i was suppose to get it at 08:10:13 pm according to your 30 minutes service.. but i get it at 8:30 pm. and i was late for my scheduled train .Only because of your 30 minutes delivery package offer.
when you guys are not able to fulfilled your terms and condition .please stay away from saying "man of words".

Its...
Complaint comments  Read comments Complaint category Food

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