Pizza Hut India Customer Care
Pizza Hut Inc.
Customer satisfaction rating: 2%
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1700
COMPLAINTS

Pizza Hut India Customer Care

Pizza Hut Inc.

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Address
12th Floor, Tower D, Global Business Park
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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154

Customer satisfaction rating
2%
Complaints
1700
Pending
0
Resolved
36
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Pizza Hut India related photos (412)

Pizza Hut India Complaints & Reviews

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Pizza Hut India — very unethical behavior

 GauravMalikJi on Jul 23, 2018
I had called the call center of Pizza Hut today i.e. 22nd July 2018 for home delivery order. After i placed the order, i was told that the pizza will reach in 40 mins and my order number was 6181.
Even after 1 hour i called again at least 3 more time at the same call centre but there was no proper response.
I was put on hold every time i called and then i was told that i will get the call from the store but i did not get the call from the store.
After 1 hr and 20 mins, the delivery person reached my home and when i asked him the reason, he VERY RUDELY told me that being sunday...
Complaint comments  Read comments Complaint category Food

Pizza Hut India — amount deducted but order was not placed

 Suneetha Devi g on Jul 21, 2018
Today I ordered two medium roasted paneer pizza at pizza hut online website without login, my money was deducted, but there is no confirmation from the pizza hut, after money was deducted website automatically Came to home page, without any confirmation. we called near by pizza hut stores many times, they are saying, no order was placed with my number, , , , how will I get my money back, , ,...
Complaint comments  Read comments Complaint category Credit Cards

Pizza Hut India — order no 6615 dt 20072018

 raj266 on Jul 20, 2018
I ordered two pizza at 7:39pm order no 6615 contact no [protected] expected time of delivery is 8:10pm but it was late, when i complaint against this, the behaviour of store manager is pathetic .firstly he agreed to send a new fresh pizza but then he boycott from his words and he said do not order again to pizza hut and he will not delivered any pizza to me again.i will never order any thing from pizzahut and i switched to dominos ....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Pizza Hut India — wrong address taken by website

 Khyati Aggarwal on Jul 19, 2018
I am residing in Gurgaon and placed an order with Order #3002704 on 19/07/2018 through pizza hut.co.in
I opted for delivery at my registered address on the website.
I made the payment online using my credit card.
Once the payment is confirmed website said Ur order is for take away from Chennai.
I called Gurgaon, Chennai and Delhi customer care of pizzahut to alter or cancel the order, but nobody confirmed the cancellation and there was no method to cancel it online.
This was highly frustrating to note that such an established and known service provider can't give...
Complaint comments  Read comments Complaint category Credit Cards

Pizza Hut India — nolambur new branch did not deliver items ordered

 praveen kamalan on Jul 14, 2018
In spite of being a dine in order, we waited for nearly 54 mind for food to be delivered. The guys don't know what the order was and had to go behind them for every thing. Finally got frustrated and had to leave asking for takeaways of undeliverable items. On reaching home, we found that three chocovalcano was missing which was billed. Trying to reach them back and unable to do so. Haven't gases such a horrible outlet of your brand where I had be upset about not getting food on time and being cheated....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Pizza Hut India — pizza hut not redeeming sbi card voucher

 nikvirgo on Jul 14, 2018
We went to Pizza Hut situated at rose garden complex, Gt road Bathinda. We have got rs 500 coupon from sbi cards which we asked them to redeem.
But they straightaway said no cause there system is not working, which was a complete lie as they we taking orders, and this is not the first time previously also they gave the same reason.
Both Pizza Hut and SBI cards are making there customers fool...
Complaint comments  Read comments Complaint category Food

Pizza Hut India — quality and taste

 Christal on Jul 12, 2018
The quality and taste was so horrible and PATHETIC!!! My pizza had no pizza base topping. It was just a plain dough with cheese and some barely non veg topping. This is the worst pizza I ever had and add to that I had to pay 800 rupees for [censored] pizza.i really wish Pizza Hut pays my money back and value customers because when I pay and expect it to be worth the pay. I just feel annoyed that I had to pay so much. Will never eat from this joint...
Complaint comments  Read comments Complaint category Food

Pizza Hut India — ridiculous service and stale pizza

 smrnbdh on Jul 11, 2018
Order ID #2975358 from the NOIDA Sector 50 branch. Did not receive the order until upward of 1 whole hour, that too AFTER placing 2 CALLS to customer care. Naturally, I received an order of stale pizzas and garlic bread (photos attached) after having waited for more than an hour for something that should've taken 30 minutes at most.

The delivery boy (Vipin) simply did not ring the doorbell!! Kept making excuses afterwards and the manager (Bijay Rawat) supported him in his imbecilic argument, at one point accusing me of lying about being home. Preposterous! Why would I lie about something...
Complaint comments  Read comments Complaint category Food

Pizza Hut India — refund not received a huge amount

 Nandini Ponraj on Jul 7, 2018
I Nandini had ordered online I hd asked dem to send card machine. When the delivery boy arrived d card machine wasn’t working. I planned to gv cash by he hd no change. He tried d card again n dis time it worked d bill amount was 1643.00 bt an error occurred n 16430.01 Gt deducted frm my account. The manager came and cancelled d transaction n gv me d void bill. He tld me dat I wud Gt my refund in 24hours bt I have still nt received my refund. Its a matter of concern as it’s really a big amount. Requesting u to plz do something abt this....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — money deducted but not receive order

 Shivani Sajwan on Jul 5, 2018
I have made a payment of 387.45 today but I did not get my order.i even make call to the store but they said they didn't receive any order with the name of mine.i don't know why this happened to me.i am old customer of pizza hut.
I made my payment by using razor pay gateway through airtel money wallet(credit card).i am attaching a picture of proof that I have already made a payment of that amount I mentioned above .Pls look into this asap otherwise I will complaint to consumer court....
Complaint comments  Read comments [1]Complaint category Credit Cards

Pizza Hut India — refund amount is not received past 1 months and 10 days

 Prakhar Dubey on Jul 4, 2018
Order Number : 2835625
Order Date : 26th May 2018

My order was cancelled by the store and i was told that i will get the refund in 6-7 days. Its been more than a months.
If that is the policy of Pizza Hut, then you people are surely loosing your customers.

After constant calls and reminder also, every time i was told that i'll be receiving a call from the store but as expected that also never happens..
Kindly tell for how long should i wait more....
Complaint comments  Read comments [1]Complaint category Business & Finances

Pizza Hut — I m complaining about the bad behaviour of manager

 Bhavya Sahay on Jul 4, 2018
I went to pizza hut Bhagalpur, where I was treated very badly and was also abused by the manager just because I said I want to pay the bill through PAYTM as the server of their payment machine was not good.when I asked him to behave properly with me and stop abusing me as he has no right to do so, by hearing so he replied 'get out of here and ### off"....
Complaint comments  Read comments [1]Complaint category Restaurants & Bars

Pizza Hut — pizza hut

 Aksh Bhatia on Jul 2, 2018
Its very shameful for pizza hut lover like me to say that the standard and quality level of pizza had gone so cheap that its much better to go road side small pizza shop rather than going to international brand pizza hut food chain and paying thousands and not getting that quality, service. I am writing this to make your services better. As in pizza hut none of the waiter will clean your table or ask for the water. They had cleaned after saying them to times.. The rates had gone soo high and the quality is going too down... I shall never visit there again because i had this bad experience two times....
Complaint comments  Read comments [2]Complaint category Food

Pizza Hut India — no action on online order

 CA Nikhil Jain on Jul 2, 2018
Why pizza hut has a online order system when they can't deliver for it... It's really bad that the customer is waiting for the dinner and after waiting when he calls custcare of pizza hut, he get to connect to executive after 4 calls and 20 minutes and then he is communicated that order can not be processed due to some technical issue...

If this is the service given by pizza hut, I am never going to order to pizza hut.

I need an answer for this... Why you people guarantee 30 minute delivery...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — no dinner for the family

 Ritesh Dadlani on Jul 2, 2018
I placed an order 2946174 at 831 pm on your website for my family including my kid. The delivery time promised was 9:05pm. I called your call center 4 times by 9:30pm and everyone said that the pizza is on its way. And then after 9:45 they said they will escalate to store manager who didn't call for 20 mins and when he called he said he didn't receive the order and will talk to the area manager and get back. The call center representative said he will have the supervisor call me back. They didn't call either... So you all left my family without food for 2 hours and my family including kid who wanted...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Pizza Hut India — unhygienic store

 Arpit Khetan on Jul 2, 2018
I visited your lucknow ashiyana store and the store was so dirty as there was dust all around and even the a/c was not working.
I spoke to vishal the store manager there regarding the dust he said due to walkin there is dust then i said you should get the same cleaned, he said there is shortage of manpower. Then i asked him for the customer feedback book for which he started searching the same.
I was shocked and surprise to see the management of such a reputated brand store....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — order didn't place

 Ypankaj93 on Jul 1, 2018
I had ordered pizza online to take away from dwarka sec 5 delhi. When i reached there they told me you didn't place any order even i had ordered number. One of the worst poor service in my life which is i have seen today and no-one want to take responsibility. Hope sowill don't come any pizza hut outlet and tell my friends also. Go to hell pizza hut....
Complaint comments  Read comments [1]Complaint category Banks

Pizza Hut India — delivery taking 90 mins from pizza hut which is 100 mts away

 Aseem Taneja on Jul 1, 2018
Delivery taking more than 90mins from pizza hut which is just 100mts away.
Called up customer care, and everytime response was wait for 10mins.
After calling 5times, customer care person took store on line, and as per him order was out for delivery 50mins backs.

Finally cold and tasteless food was delivered.

Since order was prepaid, so no question of any regret or apologies or refund.

Thanks and good bye pizzahut.

This is 2nd feedback, on same delivery... But seems this is the current style of pizzahut.

Aseem...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Pizza Hut India — lies, false promises and cheating customer

 Sid Dutta on Jul 1, 2018
I have ordered the 4 m pizza with zinger bread online - after selecting the same in the internet - choosing location detect and manually typing location - the order seems to have reached the wrong center - got a call from the manager abhijit dutta - they will coordinate and shyambazar branch and will get this delivery done and it will be late - delivery time was 8:47 - called them at 9:30 pm to follow up with abhijit dutta - he said the delivery boy is out and it will be delivered soon - called at 10:00 pm - abhijit dutta said, delivery boy met with accident and the order have to to be made again...
Complaint comments  Read comments [1]Complaint category Restaurants & Bars

Pizza Hut India — money not returned under void transaction

 Priyanka Doomra on Jun 29, 2018
I m priyanka, nd i paid through card nd then cancelled the transaction nd paid through another card in pizza hut sector 15, of 680 rs.. I didnt got my money back.. I visited 8-9 times... Bt everytime they do have an another person as manager than before nd dont respond properly about issue... Its 20 days as i have not found any option ffr resolving this problem. Hope i get my money back...
Complaint comments  Read comments [1]Complaint category Credit Cards

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