Pizza Hut India Customer Care
Pizza Hut Inc.
Customer satisfaction rating: 2%
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1580
COMPLAINTS

Pizza Hut India Customer Care

Pizza Hut Inc.

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Address
12th Floor, Tower D, Global Business Park
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
2%
Complaints
1580
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Pizza Hut India related photos (379)

Pizza Hut India Complaints & Reviews

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Pizza Hut India — order number - 9846722 - delayed delivery, no provision for cash back on delayed delivery

 sushmap on Jan 22, 2018
Order number - 9846722 Ordered at 6:05 pm on[protected]. Delivered at 6:50 PM on[protected].
Upon calling the outlet they never picked the call, delivery guys were not from pizza hut.
I had paid online, Please help me get the money back on basis of "30 min or free" condition.
Expecting speedy response from you.

Please make sure all customer calls are picked at this outlet. Its harassment when customer keeps calling but outlet doesnt pick up the call.
out let address :
19/3, Plot No 6, K R Puram, Banaswadi Dhakle, Hobli, Rammurthy Nagar, Bangalore,...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — excess amount billed

 syeda mouzimaa on Jan 21, 2018
Hi team,

We visited pizza hut kormangala bangalore on 17th jan, it was clearly stated on the board that if i purchase medium pizza any add on like garlic bread etc is at 50% after placing the order we were denied that offer and where told they have included it in the bill. Even after requesting there was no response from the staff and where forced to bill full amount.

This calls for a poor management control.
I was charged 194rs extra on the bill

I need urgent response on this.
Please get this escalated......
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Pizza Hut India — denial of service

 Aayushi Maheshwari on Jan 19, 2018
This is with regard to the pizza hut delivery outlet, sector 14, Gurugram. We travelled to the outlet for the Friday RS.249 deal and on reaching the outlet we were denied service due to a technical glitch. On requesting multiple times they weren't bothered and told us blankly that nothing can be done. This is extremely unpleasant and unprofessional. We expected pizza hut to be more concerned for their customers....
Complaint comments  Read comments Complaint category Food

Pizza Hut India — poor standard/service

 deepshikha k on Jan 18, 2018
Today we went to pizza hut sector 35 branch of chandigarh... Nothing was good regarding today's service. Smelly outlet.. Drinks were horrible.. Below standard pizza... No proper staff.. I don't know why it was open... Totally disheartening.. We thought of returning everything then we gave to some poor to eat.. I have think hundred times to try again ok n ur outlet.. Kindly do something for that particular outlet......
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Pizza Hut — live cockroach found in pizza hut, pizza!!!

 jayeshp96 on Jan 13, 2018
Today (12/01/2018) i had gone to pizza hut inorbit mall, malad (West).
Firstly i ordered three medium sized pizza's. Two veg (Paneer) and one non-veg (Chicken pepperoni) pizza's. The issue started with my pizza's being delivered too late (25 minutes) there were literally no customers in the restaurant at that time, still my order took nearly 25 minutes. Secondly when the order arrived, i spotted a "live cockroach!!" in my pizza (Chicken pepperoni).
And when i complained to their staff, their immediate reaction was that they still tried to fool me, by winking eyes to each other and...
Complaint comments  Read comments [2]Complaint category Food

Pizza Hut India — money refund issue

 Sowmya Nivarthi on Jan 11, 2018
Hi

I ordered for pizza today. My order number is 2823. While ordering pizza during the payment, i received a message that my transaction was not successful. So i opted for cod. I paid cash on delivery. My bank account was also debited.

I called the customer service for support. The response was not useful.
Let me know on how do i get refund.

Thanks
Sowmya
[protected]...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Pizza Hut India — regarding the bill they produce

 Rahulrana6784 on Jan 7, 2018
Went to pizza hut in kolkata mani square food court they add more taxes other than cgst and sgst. They fooled us. I think they are above the ruling government and finance ministry. Firstly i order only margarita medium size pizza. He add something extra of cost 95 with extra tax. Then they take tax in addition with gst. Still situations are same. Either they making us fool or govt do...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — non delivery of pizza/ rude customer service

 aarti2919@rediffmail.com on Jan 7, 2018
I had ordered for a pizza online on[protected] on 5/1/18, which was not delivered to me, excuse given was my mb no was not reachable, this was told after 1.30 minutes when i called asking why the delay, that day i cancelled the order, then again on 6/1/18, i spoke to ms nagamani, to order pizza again not delivered, when i called asking why they said i had not ordered, i got angry n wished to speak to seniors but was kept on hold for 13 minutes, n the call was cut, i recalled and ms ramya who took the call spoke something rude in telugu language n when i told her that i heard what she said she...
Complaint comments  Read comments [2]Complaint category Food

Pizza Hut India — order not delivered - order#9765010

 Pavithra612 on Jan 6, 2018
Order # 9765010 was placed around 9pm. Dint receive the order. On calling the pizza hut number around 10.15 they mentioned they haven’t received the order due to technical issues and would sent the pizza in next 20 mins. As it was already late we asked them to cancel the order and give us a refund. They said us they would call us back about this. Until now haven’t received the call.
This has been a really bad experience for us and will probably never order from pizza hit again.

Request you to look into the matter and initiate a refund.

Thanks,
Pavithra...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Pizza Hut India — poor quality of pizza supplied

 Jaideep Malhotra on Jan 6, 2018
Dear team,

Its been a pathetic experience with pizza hut during my last order placed on wednesday 27th december 2017. I had ordered for 2 pizzas exotica and tandoori paneer. The quality of pizza delivered was absolutely futile. The base of pizza was too hard, pizza was dry and cheese level was totally out of standards of pizza hut.

I had immediately complained to mr kuldeep, who is customer service representative at your sector 10a gurgaon outlet and i was committed replenishment against the same.

The person who came to deliver the pizza was not even...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — order number 9738984 not received

 cheenu07 on Jan 5, 2018
I placed an order for pizza on 1st jan 2018 at 2247 hrs. My order 9738984 was not delivered. I called customer care 02 times that night asking for status, i was told order will be delivered late. But i didn't get it. I called customer care on 02 jan & asked about the same. I was told store will call me. Till now no one called me. Today i again called with pizza hut customer care asking where i should raise complaint, i got an answer that i can't raise a complaint but can leave a feedback. Even for leaving the feedback the powai store is not there in the list to select outlet on their website. Customer...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — late delivery... i am asking 30 minute or free

 Darshan S hiregoudar on Jan 4, 2018
I order pizza from pizza hut at 12-45pm. The delivery time is 1-16pm but delivery person came at 1:32pm i am asking him, already time is over can plz give me 30 minute or free delivery policy. He tels talk with my store manager. Then i talk with store manager he is behavior very rude.. Is name (Muttu) & he is cancelled the order... Then i talk with customer care also but no one response
Order no-9749179
Mobile number-[protected]
Store name-electronic city
Plz check with that reply soon...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — issues in the payment dated 10th nov for 1804 inr

 Premsankarpl on Jan 3, 2018
Hi, i ordered pizza on 18th nov 2017 and the amount of 1804 was also deducted fro my account. However some time later i received a call back from pizza hut person mentioning that payment was failed due to server issue and we'll have to repay. They said that we'll get the refund in 21 days maximum. Its more than that and we have been continuously following up with them, however none from the pizza hut staff, accounts team is able to help us. Everyone has raised their hands saying that they cant do much about it.
Need help....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — non refund of my money

 Naman_D on Jan 1, 2018
I had placed order on your phraldnagar branch on 30 oct 17. Payment was made online later on i wanted to change the delivery location so that respective person on desk asked me to place the order on other branch and make payment again and ensured me that money paid by me for the initial order will be refunded within 14 days.
Dear sir/mam if we calculate 14 days from 30 oct it comes to 14nov 17 and today is 1 jan 2018 still my money has not been refunded. Now till when shall i wait of you want to file a legal complaint....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — complaint of late delivery

 maria Anju Dos on Jan 1, 2018
On 31dec around 9.56 i placed an order for chicken triple feast pizza n expected time for delivery was given 10.25 at 10.26 i got message that my pizza is on d way. But at 11.15 i got delivery that too my pizza was semi cold limp. As a good consumer without creating any fuss i took d order n paid for it. This is to bring to ur notice that u can't take ur customer for granted....
Complaint comments  Read comments [1]Complaint category Banks

Pizza Hut India — didn't receive the order

 oret22 on Dec 31, 2017
My order reference no. 9729270 dated 31-12-17 time 22:03

I placed order for dinner but didn't received any order till 23:30 and delivery time which was informed to me was 22:33, i called the customer care aswell but haven't got any proper solution, such a irresponsible and poor customer service never saw and experienced, completely disappointed with pizza hut, worst experience ever, at the end i have to order something else feom local restaurants for my child....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — overloaded meal for 4

 rajat uprety on Dec 31, 2017
Ordered from store: pizzahut, devyani international limited, shoop no.19, 20
Crown interiorz mall, faridabad, haryana-121003

Order no: 23417g018348
Token no.205
Pos no: t23450
Date/time: 31/12/2017, 9:08:31 pm
Promised delivery time: 9:36 pm
Actual delivery time: 10:02 pm

Extremely pathetic service. Following are the notable points:

1. Scheduled delivery time was 9:36 pm, the order was delivered to us at 10:02 pm.

2. Unprofessional delivery boy: came late, order was already out of the bag when we...
Complaint comments  Read comments Complaint category Food

Pizza Hut India — against kirti nagar, delhi store manager

 Nitika Bhatt on Dec 31, 2017
Hello,

I had order pizza maniya n estimated delivery time was 9:28
I had called the customer care around 9:50 n he confirmed that i’ll get it in 10mins or i wont pay for it but it arrived at 10:20. More than 1hour late. You are keeping your customers hungry and totally spoiling thier mood.

And it was discussed with the customer care person that am not going to pay for the pizzza and when i told the manger so he said you can return the pizza.

So after keeping your customer hungry for so long n after misguiding them about the time of delivery...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — incorrect billing

 crazybutterfly on Dec 30, 2017
Ordered a pizza from the andheri east store.
First they send a handwritten bill.
We had ordered a tandoori paneer medium and a veggie supreme medium, the prices of both listed on the website are attached.

They had overpriced both the pizzas and also the garlic bread in the handwritten bill.
Upon pointing out they said, this is always the case that the in store rates are different than the website rates.
When i asked them to send me a system punched bill, they refused saying system is not working and if i do not want to pay the said amount i can return...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — bad quality food

 jaivigh on Dec 30, 2017
Reference to order no 14517g018228 on 29th dec at 9:13 pm done by me for home delivery at lucknow. The 2 pizza served were not of good quality and an hour after eating the pizza my wife, my 11 year old son and myself we all were not feeling well. We were developing vomitting feeling and gastric unrest. We slept with great discomfort and today morning also we all are not feeling good. I am in my bank office currently but cannot work as still vomitting feeling and gastric unrest is there. I also called on phone my family doctor and he has prescribed some medicines. This is highly outrageous to serve...
Complaint comments  Read comments [1]Complaint category Food

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