Pizza Hut India Complaints & Reviews

This has happened multiple times in the past. Order gets cancelled after placing order from website or on the phone. If I am placing order via their website- my order goes through, money is deducted but no delivery. When I call the customer care they say order has been cancelled. I never get a notification about this. Money gets refunded after 2 days but ultimately i am unable to place a order successfully.
So I ordered from their...

The order was failed but payment was decucted two times when i tried to order from the app.

Once i tried with paytm qnd then also from gpay both times payment deducted but no order placed .
I have attached screenshots with transaction ids, i want my refund as soon as possible.

Paytm transaction id -PTM050028f5a14644739ddc5f8e0a10179 C

CRN: UPIEJdB29bB8WZ

Status: SUCCESSbr...

I am writing to formally escalate a deeply concerning experience at one of your outlets, which reflects serious lapses in hygiene, service standards, and customer grievance handling.

Outlet Location: Pizza Hut | Delhi - Mumbai Expressway, Vadodara BPCL Survey Village - Saraswani, Taluka, Padra, Vadodara, Gujarat 391440

During my visit, I observed the following unacceptable issues:

- The outlet...

Hi I have placed an order on 12th December 2025 at 10.50 pm, the amount 556.5 also deducted from my account but the order is not confirmed. and there is no contact number mentioned in the site to give complaint.

I have also run here and there to check my order status, but nothing is found, it is very un-professional, and complicated site

I requested to please refund my money ASAP, My details is as below
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Date of incident:[protected]

We placed an order on the Pizza Hut website and payed for the order. We recieved a "payment recieved" notification and the money was debited from our account. Half an hour later we still didn't recieve an order confirmation message. When we called Sahakaranagar, Bangalore branch, they said that we would get a full refund within three days. We are also writing an offical complaint to make sure we...

Dear Pizza Hut Team,

I am writing to express my disappointment regarding my recent experience at your outlet located at Plot No. 6, Sector Vidhya Nagar, Hoshangabad Road, opposite Bagsevania Thana, Bhopal – 462026, on 23/10/2025.

I had ordered two corn pizzas priced at ₹99 each, but instead, the staff billed me for a ₹99 meal without my consent. I had clearly requested the pizzas as a parcel, since I wanted...

I, Pranjal Bhide, placed an order from Karvenagar, Pune on 5th October 2025 at 3:28 PM. The payment of ₹298 was completed and confirmed, but after payment, the page redirected to the home screen and the items were still in the cart. The order was not placed. I also tried calling the helpline, but the representative was rude and disconnected the call. Please look into this issue.
I request for aa refund as soon as possible....

We placed an order on 29th September 2025, the amount 2329 got deducted from our account but the order is not confirmed. and there is no contact number mentioned in the site to give complaint.

can you please suggest why the site is working super fast until our money gor deducted and after that suddenly site is getting stuck. and how many days the money will get refunded...

I order pizza, payment successful but order not received yet please check and refund my payment...

Dear Pizza Hut Customer Care,

I am writing to bring to your attention a concerning issue I faced during my recent visit to one of your outlets.

On 20 Aug 25, I placed an order at your store. I made the payment through Dineout, but unfortunately, the store staff refused to accept the payment, claiming it was not received. Despite showing the confirmation, I was rudely forced to make the payment again via another...

Hi,

I want to inform you that Pizza hut charged me Rs 298 for a pizza but didn't delivered it . They provided incorrect store phone no, I called them several time but no was switched off. I called to customer service but they misbehaved and kept saying they will call me back within 30 min which I didn't received.
My order no[protected]
Location - Dehradun
Delivery store: Pizza hut the oasis...

Hi Team,

Please note I ordered pizzas through Pizzahut App on 1st July 2025 and the bill amount was 1664.26 which was deducted from my Gpay account but the order was not placed in the app.
I called the customer care and they said a complaint will be logged from our side on your behalf and amount be refunded but its been 10 days amount is not refunded.
Even after repeated reminder mails and calls with the proof...

I placed an order (Order #[protected] on the Pizza Hut website on 15th June 2025. Unfortunately, I had to cancel the order due to heavy rains. I called the Pizza Hut customer care on [protected] to cancel it. The representative told me my order was cancelled and a refund will be issued after someone from the store reaches out to me. However, I never received any call from the store. I called multiple times but and they keep saying someone will call back from the store but no one really calls.

After calling customer care several times, I was connected to the store 12 days later. The store person kept insisting that refund had been issued, but I have not received any refund. I asked for an acknowledgement of refund, so that I can take the issue up with my card provider, but they did not provide any.

I waited another 7 business days and no refund has arrived. I have called several times since and the customer care representatives kept me on hold for several minutes, but could not connect me to the store. I did finally manage to receive a call from the store but they are not being helpful. They keep insisting that the refund has been provided. But I told them the card provider did not issue any refund. So they asked for my order details. I have sent it to them but haven't received a response. How can they insist that refund was provided if they don't even know the order number related to my complaint?

The repeated back-and-forth between customer care and the unresponsive store is frustrating. Pizza Hut should take responsibility for ensuring refunds are processed promptly, rather than relying on individual stores. The store seems unsure of the details of my order, despite claiming a refund has been issued.

I ordered on June 9 but due to technical issues amount was deducted from my fampay account but order was not placed. I contacted the customer care they told me refund was initiated and gave a refference number, but when I contacted my fampay customer care they said when they this refference number they are only able track my transaction towards pizzahut not there refund transaction, and they need information like transaction I'd, date and time of payment and when I called pizza hut customer care they refused to provide me the details, also they were very rude hanging up calls, how I can believe if they made refund if they don't provide me suitable proof (refference number not working)

I placed an order on 3rd June through Pizza Hut App. 20 minutes later, received a call from local Pizza Hut outlet that no rider is available and hence the order can’t be delivered. The person promised that a refund will be issued within 24 hours. However it’s almost a month and I don’t have the refund yet, even after repeated calls.

I started calling Pizza Hut Customer Care number[protected] after one week. Each time...

Dear Pizza Hut team,
Yesterday at 08:42 PM I had given food order on pizza Hut. I had done payment through phone pay and same was deducted from my account but neither order was showing on pizza Hut app nor I got order and no refund received till now. I had raised ticket on phone pay they asked me to contact to pizza Hut as payment was completed to merchant.
Am attaching payment screenshot.
Name - Rakesh Kumar
Contact...

Money deducted from my account but Pizza hut claims "not received".

Date of incident : 15-June-2025

The amount INR 1209 needs to be refunded since its deducted from my bank account.
UPI transaction Id:[protected]...

I am writing to report an issue with an order I attempted to place yesterday evening (June 3 2025) through the Pizza Hut app.

I made a payment of ₹487 using Google Pay, and I have a screenshot of the successful payment confirmation. However, the order was not successful on your end. I did not receive an order confirmation, nor have I received the pizza. Additionally, I am unable to track any such order in the app.
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I Rajesh kumar pandey, ON 26/5/2025 at 9:41 pm i had ordered a pizza with 1+1 offer on pizza hut app and after entering all information needed their for the confirmation of order than i chose upi pay method for payment and than i paid 298rs (which is exact amount, which was mentioned in my cart), via "phone pay"(FORM MY CONTACT NUMBER: [protected]) through pizza hut app to "pizzahut542213.[protected]@rxairtel" note: this account/upi id was shown...

I have placed an order on pizza hut on 22nd may 2025. the payment was done through my UPI id and later it showed processing your payment few minutes later it showed your payment couldn't be processed and then my order didn't get placed also . now my money is stuck .the amount is 756 rupees. I tried calling the customer care number but they are not picking up....