Pizza Hut India Customer Care
Pizza Hut Inc.
Customer satisfaction rating: 3%
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1667
COMPLAINTS

Pizza Hut India Customer Care

Pizza Hut Inc.

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Address
12th Floor, Tower D, Global Business Park
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
3%
Complaints
1667
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Pizza Hut India related photos (443)

Pizza Hut India Complaints & Reviews

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Pizza Hut India — over charging by tricky menu

 Dhanvanti on Aug 18, 2019
In menu they are writing rs.199 classic corn pizza medium n they are billing rs. 295 their menu is tricky n they r cheater. Our advise is never visit or order from pizza hut.

Be very very careful
.
We indian should throw out all multinational chor company from india by boycotting their products.

We are very unhappy with pizza hut because they are making fool to the public...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — over cooked pizza served (2 pan pizza)

 vilaschaudhari on Aug 16, 2019
Hi,
I thought pizza hut is the place for the a great taste of pizzas and beverages and provide the best pizzas in town for customer satisfaction to make it outstanding than other pizza joints.
But yesterday evening i got very bad experience with the food quality, overcooked pizzas were served/delivered and outlet manager not agree to accept the mistake and refuse to take a complaint.

Thank you...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — delivery issue and quality

 Tulika_aga2598 on Aug 14, 2019
The pizza was delivered to me after more than 1hr and that too it was cold it was not at all eatable because the quality was poor.
I don't understand why they promise to deliver and serve within 30 mins when then can't even serve in 1 hr. Why they take orders.
I am very dissatisfied with their services and will not think of any further orders.
My order id was [protected]...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — received a non veg pizza when ordered for a pure veg one online

 nid7 on Aug 8, 2019
I had ordered for a plain margherita pizza from your branch located at the Hub Mall in Goregaon East on 7th august, 2019 at 10:45 pm through Swiggy. However, I received. pepperoni pizza and my parents only realised later that it was a non veg pizza and had already had a slice. This kind of a mistake on your end is not acceptable and I would really appreciate if you look into this matter and take corrective measures immediately.
Thank you!...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — no trace of order

 Priya Vadrevou on Aug 4, 2019
I ordered dinner (3 pizzas) today at around 8.10pm. The order was supposed to be delivered from the Banjara Hills road no. 12, Hyderabad outlet. It is over 2hours now and I have made several calls to check if the order was accepted and is being delivered. The call center confirmed that the order was on the way and they will get the concerned outlet to call but nothing! I am surprised at the lack of professionalism and apathy towards a customer. Never ordering from Pizza Hut again. Priyadarshini Vadrevou
[protected]...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — excessive charges on carry bags

 Karan2992 on Aug 3, 2019
1. On 03 aug 19, around 2100hrs, i purchased food to go from pizza hut. New bel road, bangalore.

2. They were charging rs7 for carry bags which carried name of the company along with logo.

3. Even on informing the employee, they refused to provide me with a normal bag or waive off the fee.

4. I would like to place a complaint for:
A. Charging unfairly for carry bags.
B. Exorbitant charges for carry bag.

5. A reference can be taken to chandigarh high court's decision in dinesh prasad raturi vs bata....
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Pizza Hut India — bill payment

 Abbas Attarwala on Aug 2, 2019
I had paid my bill through phonepe and the amount was deducted from my bank account but the pizza hut employees refused about the payment and i had to pay through cash the amount was deducted from my bank the amount was rs 1151/- i had to pay this amount through casg although it was successful through phonepe. I showed the payment was successful to the employee there but they refused to agreee that the payment was successful. Please help me out i had to pay double...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — pizza delivery - specific instructions & delayed supply of booked pizzas

 esks on Jul 31, 2019
Order No 11009133 placed at 2;46 pm on[protected] at Bengaluru through the pizzahut online website for Triple treat Veg combo with specific instruction to not put Mushroom in the Pizza.
Delivery completed at 3:46 pm on account of outsourced delivery service ( Zomato ) who called me at 3:15 pm to check on location as wrong location ( Kaggadaspura ) has been given to them. After I sent correct location on the messenger whatsapp number, the person came by 3:46 pm and received Stone cold soggy Pizzas with mushrooms in the Pizza to boot. Also no bill was provided only the attached delivery receipt...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — order and delivery issue.

 Dharamvir Bhure on Jul 30, 2019
We ordered 4 pizza and order number is 10982985. We receoved order confirmation and showing preparing the order now. But after few minutes we received acall from pizza outlet that they will not deliver here on my address. A few days back i ordered pizza on the same address and delivered on the same time.

The petson who called me were arguing with me on thisand said cancel your order we will not deliver your order. I got anther confirmation after few minutes that your order will deliver arround 7:44 but still at 8:15 I am waiting for tge pizza...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — refund not provided

 Cdt Mayank Ravi on Jul 28, 2019
My email - [protected]@gmail.com
My phone no - [protected]
Has ordered the pizza on 15 july 2019, but was cancelled from pizzahut receiving a message that "your order has been cancelled, amount will be refunded". But, its 28 july 2019. I haven't received a refund till today. Look in this matter or else i have to report it to the consumer court....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — cheat with wrong commitments from customer care department

 Jigar Nayi on Jul 25, 2019
Hi, Yesterday Evening i Ordered Pizza From Pizza hut, Lp Savani Road, Adajan, surat, Gujarat Outlet, I Ordered 1 Magic box Pizza And 1 Cheese Garlic Bread. My Bill Amount Was 551 INR. So I Gave 500rs GV And 51rs, Cash At Cash counter, And Guy Packed My Parcel and I went Off After Reached To Home I Found The Garlic Beard Was Missing, So Call To Customer Care About My Concern And The Guy Name Santosh Who received My Call Gave Me Commitment To Arrange Call From The Store Within 10 Minutes, After Wait Of 30min. I Haven't Got Any Call From Store Side So I called Back To Customer Care Again I repeat Whole...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — no identification of veg & non veg on the pizza box ordered 28 nos. worth rs.10000/-

 Joe1975 on Jul 25, 2019
I ordered 28 nos. Veg & non veg pizza from pizza hut, forum mall, koramangala, bangalore on 24th july @ 3.40 p. M. Worth rs.10010/. I have received sms from pizza hut as "order no.1206" and bill amount rs.10010/- on 24.07.2019. But the pizza boxes were delivered without any identification of veg & non-veg on the boxes and everything was mixed while delivering. The boxes did not have colour coding for veg & non veg. Since it was a huge quantity and for a important conference, the pizzas got wasted. I have not got invoice. But invoice no. 009603 is mentioned on the payment slip. Ordered on shop manager...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — wrong billing (extra amount charged)

 Sweetyi Kumari on Jul 25, 2019
I have visited pizza hut (V3s mall) on saturday (20th july 2019) have ordered pizza with 2 drinks. I have got a bill of 413/ inr but when i have paid bill by card i have seen 906/ inr has been deducted from my account. I am very much disappointed with the payment system. If customer will not check they will charge any amount, can not trust on staffs....
Complaint comments  Read comments [2]Complaint category Restaurants & Bars

Pizza Hut India — amount to be refund

 Amol R Kamble on Jul 16, 2019
Hi Team,
I am really disappointed with your service I placed the ordered at 9pm and was delivered to me after half n hour that is almost between 10:15 to 10:20 also the delivery boy was without Pizza Hut bag and was carrying and delivering pizza from local plastic bag.I asked for ID however delivery boy was not carrying ID with him. Pizza was not fresh and hot was not good in taste.Pathetic service I ever experienced. Unsatisfied with the pizza team.Taste and service. Very bad truly very bad. Humble request to you guys please refund the amount as earliest as possible....
Complaint comments  Read comments [1]Complaint category Other

Pizza Hut India — rude and casual behaviour of staff mr. khan.

 Amar Patil2470 on Jul 7, 2019
I visited along with my Son at Thakur Villege centre at @10 PM
There were many empty tables 10/12 in nos. unfortunately all of them were not cleaned even though customers finished their meals and left.
I have even approached one staff member and requested him about providing seating place but he repeatedly ignored me even was not bothered to listen as well as respond.
Finally I found one table and tried to occupy however Mr. Khan who was managing counter activities came forward and rudely said “ Yaha pe mat betho” don’t seat here . I was surprised and got quite disturbed...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Pizza Hut India — coupons

 Pratham3 on Jul 7, 2019
I went to your outlet pizza hut DB mall Bhopal when it's come to bill we have two coupons from Bank each coupon held 500 rupees each we have 2 coupons when your service provider summit our bill to your data we give them coupons redeem and your provider apply the only 1 coupon and miss placed other coupon and aggressive route behaviour with customer...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — regarding the incorrect order

 [email protected] on Jun 26, 2019
Hi,

I have ordered four pizzas on the offer one on one but i received only 2 pizzas. While contacting the store they said it was offer like you will get 1 pizza for less price. Even my bill was showing 4 pizzas but still they do not help. Moreover i have not asked to order mushroom toppings but it was added which was a waste for us.

Will look into this since you are such a big global brand. We would not expect this from you....
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — pizza hut standard. delivered a

 Brandsmasters pvt ltd. on Jun 19, 2019
Dear sir,
Sir/madam

I am totally glad for your service .
Agra, tajganj, pizza hut. I'm ordering for One garlic bread. Order will be delivered 30min. And without Bill for paper wrapping to be deliver. In 20meter distance. I'm totally hungry and 30min waiting for garlic bread. So. Order will be received a dolly mam. and deliver a housekeeper. What a pizza hut standard.
First time I'm shocking they have no deliver boy. And garlic bread will be take envople. Wow. I'm told a housekeeper. It's a deliver standard. Housekeeper tell him it's a standard. OK not big issue....
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Pizza Hut India — order not receive

 Vishal Kokate on Jun 18, 2019
This is Vishal from kalyan east, My contact no is [protected]
I order the pizza by call today at 7.30 pm now its already 8.30 pm till now i didn't get my order as well as any call
I called 2 times on same no[protected]
They only telling that the tilak nager branch will call you back & with 10 min you will get your order, but again same thing i didn't get my order and any call,
See if you can't deliver the order tell direct we can't deliver, do not lay to peoples.
This is the 3rd class customer service
I want the complain on higher level for this...
Complaint comments  Read comments [1]Complaint category Food

Pizza Hut India — food quality

 Nushrat Shaikh on Jun 18, 2019
The pizza jamuntini and lemonade ordered at Phoenix mall kurta was awesome after visiting kurta and the great experience we visited Kalyan branch and had the worst taste ever the jamuntini was literally worst and so the other food.
I want my refund of the money 732 rupees
The food ordered at kurla was expensive but worth it and in Kalyan was worst...
Complaint comments  Read comments [2]Complaint category Food

Recently Discussed

3 days ago
Pizza Hut India
over charging by tricky menu
5 days ago
Pizza Hut India
over cooked pizza served (2 pan pizza)
6 days ago
Pizza Hut India
delivery issue and quality
10 days ago
Pizza Hut India
received a non veg pizza when ordered for a pure veg one online
16 days ago
Pizza Hut India
bill payment

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