[Resolved]  DHL International Courier — Poor service

Address:

Bangalore, Karnataka

Below is the copy of email communication with DHL (Latest first). You may call it ranting letter from my side. But i couldn't stop myself.

Al in all, i dint expect this from DHL.

[protected][protected][protected][protected][protected]
Hello Jacintha,

I would like to inform you that universities will be getting numerous application and its not easy for university to keep track of all the email queries. For your information, i have already sent a mail on 26th and yet no reply from them. I still do not have any clue of my application.

And also, for your information, see below mail thread. I know place is in remote area and i registered for service with DHL only after confirming with your staff that the transit time will be 2 (normal transit time) + 2 days (for remote area). There is no need for reminding me again.

I regret i paid lump-sum amount for this kind of service.

Thanks
Karthik

On Fri, Jan 28, 2011 at 6:33 PM, Info India (DHL IN) <Info.[protected]@dhl.com> wrote:

Dear Sir,



We thank you for writing to us.



We wish to inform you that the pin code 83383 is not a direct serviceable location hence we have forwarded your shipment to third party for delivery. Kindly check with university for the delivery confirmation.



Yours truly,



Jacintha D'Souza

Customer Care Executive

DHL Express(I)Pvt.Ltd.

From: [protected]@www.goc.dhl.com [mailto:[protected]@www.goc.dhl.com]
Sent: Thursday, January 27, 2011 10:36 PM
To: Info India (DHL IN)
Subject: Complaints



Name : Karthik
Email : kart.[protected]@gmail.com
Type : Complaints
Location : IN
Comment :
Tracking Id is [protected]

I checked the status and since three days its showing "Delivery arranged no details expected". How will I come to know if my package has been delivered? I called up customer care and that person is not bothered to hear my queries. He says register a complaint on the Web site. I don't even know if my package is safe. I again tried customer care and that person gives me the third party contact number. My question is why can’t DHL get the updates from third party? It’s not that I haven’t paid for the service.

After checking it with customer care I registered for this service with DHL. I could have registered with TNT who is providing the service at lower cost. If this is the service available then I think I will better contact TNT next time. Low cost and same service as DHL.

My issue is, deadline of my application is 28th Jan. I registered with DHL confirming that they will deliver within 5 days knowing the fact it is in remote area (normal transit time is 2 days). I am checking your web site since three days hoping it will show status as delivered and finally when I call up customer care above is the response I get.

Here is the third party contact number “[protected]”. Please call them and ask the status. I cannot do it myself since my phone doesn’t have the access to make ISD calls. And its middle of the night I cannot get an ISD shop nearby. If I call tomorrow morning it will be night for them nobody will answer my call. Later if I call it will be too late and I won’t be able to do anything.

I think I will be putting up a complaint in consumer complaints forum after hearing reply from you.
postcode : 560079
trackingnumber : [protected]