Diya Systems Pvt. Ltd. located in Mangalore gives Customer Support through email and chat for an esteemed US based web hosting company. It sucks blood of an agent who working for this project. I have been worked for an email and chat support agent for more than two and half years. Especially, the training team torches an agent. Team doesn\’t have to do any work. So, they eating agents head by performing weekly trainings.
Also, I would like to complain against Floor managers. In the starting age of company, the targets for an email agent was 24 emails. Now, it has been increased to 33 emails per day. I mean an agent should need to handle 33 email contacts within 7 hours 30 minutes with tightened QA!!! As my experience for one and half years as an email agent, an agent can do 24 – 26 emails without any failures in Quality Assurance test. Henceforth, I would like to request you NOT joining to DIYA Systems.
Third complaint is against Management. If an agent who worked for more than 3 years will start getting irritated by the management. The main reason for this is management need to pay more than 10K salary for senior agents. In the meantime they will get freshers who willing to work just for 4-5K.
Hats off DIYA! what a worst BPO company!! Was this information helpful? | 
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