The Manager
Mahanagar Telephone
Nigam Limited,
Mumbai.
Sub: Facing problem in getting calls due to poor network quality provided by Dolphin
I am customer of dolphin prepaid mobile service since past more than one year and had four dolphin prepaid connection in my house. Recently due to poor network quality and sufferings my brother had broken two sims and disconnected the service.
Apart from this when ever I have complained regarding the poor network quality, I have got a unique answer that “Please select a network manually”. For your information I have done that hundreds of time but nothing is happened so far.
Yesterday I was about to loose my job because of your network only. My board meeting was postponed and everybody wanted to inform me but due to poor network they have failed to convey this massage to me.
On next day in morning when my Boss asked me, that time I was not in the position to tell him that I was in next building and not attended a board meeting.
In addition to this in the same office premises where my other colleagues who are using other service provider are comfortably using there mobiles and on same place I am struggling to get connected.
If in case call is connected then either I am not able to listen him or he is not able to listen me.
It is my request to all the concerns that, MTNL (Dolphin) has a very good hold in the market where the competition is on extreme and getting more intense day by day. I personally rank Dolphin as one of the best service provider. You guys have done tremendous work for your customers and made 90 percent of them happy all over the India so why not to think for other 10 percent who are struggling due to network quality.
This time I have a very strong belief that some thing will be done and my query will get resolved.
Yours Faithfully
Anjani Mishra
#[protected] Was this information helpful? | 
[protected][protected][protected][protected]
From: Ganapathy [mailto:[protected]@vsnl.net]
Sent: Tuesday, August 25, 2009 3:51 PM
To: 'dolphin_helpdesk'
Subject: RE: [protected]
DEAR SIR
WE HAVE RECEIVED YOUR BILL DATED[protected] DT.7.8.09.
OVER THE OVELEAF OF THE BILL YOU HAVE CLAIMED OF TRANSPERANCY IN
YOUR BILLING SERVICES.
IN THIS REGARD WE WOULD LIKE YOU TO CLARIFY FOLLOWING.
1. MONTHLY SERVICE CHARGES HAS BEEN CHARGED Rs.430.00 AS AGAINST 399.00
2. IN THE LOCAL USAGE YOU HAVE CHARGED Rs.565.34.
SINCE I HAVE TARIFF PLAN O[censored]NLIMITED LOCAL CALL, I RESTRICT MY OUTGOING
CALLS ONLY TO MTNL LANDLINES.
FURTHER THE AMOUNT OF Rs.180.56 CHARGED TOWARDS SMS DO NOT SEEM TO
BE JUSTIFIED, SINCE I RARELY SEND SMS.
AS MENTIONED IN MY FOLLOWING MAILS, I AM COMPELED TO USE CALL DIVERSION
TO MY LAND LINE NO.28771892 DUE TO NON-AVAILABILITY OF SIGNALS.
THEREFORE, PLEASE CLARIFY, ABOVE AND OBLIGE
REGDS
S.GANAPATHY
[protected]
[protected][protected][protected][protected]
From: dolphin_helpdesk [mailto:[protected]@mtnl.net.in]
Sent: Tuesday, August 18, 2009 11:30 AM
To: Ganapathy
Subject: Re: [protected]
Respected Sir,
Thank you for writing to us,
We are extremely sorry for inconvenience caused to you.
As per the information you have given, You are not getting a proper Network Coverage in mentioned area.So we would like to inform you that we have taken a note of your complaint and have forwarded the same to our network department.We ensure you that we will do needful to resolve your problem at the earliest.
For further assistance please write to us,
Thanks & Regards
Dolphin Helpdesk
MTNL Mumbai.
----- Original Message -----
From: Ganapathy
To: [protected]@mtnl.net.in
Sent: Sunday, August 16, 2009 3:41 PM
Subject: FW: [protected]
WE ARE STILL AWAITING YOUR RESPONSE AND REDRESS
OUR OUR PROBLEMS.
S.GANAPATHY
[protected]
[protected][protected][protected][protected]
From: Ganapathy [mailto:[protected]@vsnl.net]
Sent: Saturday, July 18, 2009 1:33 PM
To: 'helpdesk.mumbai'
Cc: '[protected]@mtnl.net.in'
Subject: RE: [protected]
DEAR SIR
YOU ARE AWARE THE STATUS OF CUSTOMER CARE PERSONEL
ATTENDING AT 1503. THEY JUST DO COMESTIC WORK
AND DO NOT PRODUCE ANY CONCRETE SOLUTION.
AS REGARDS [protected]@mtnl.net.in. these mails
Are coming back.
REGDS
S. GANAPATHY
DHANALAKSHMI ENTERPRISES
PERFECT GRAPHITE & ELECTRCIALS
10/89, RADHANIWAS
JAI PRAKASH NAGAR
GOREGAON EAST
MUMBAI 400 063
CELL NO.[protected]
TEL.FAX.28771892
RES. 26864554
e-mail.[protected]@vsnl.net
[protected][protected][protected][protected]
From: helpdesk.mumbai [mailto:helpdesk.[protected]@mtnl.net.in]
Sent: Saturday, July 18, 2009 1:13 PM
To: Ganapathy
Subject: Re: [protected]
Dear Customer,
Pl. contact on 1503 or Pl. send mail to [protected]@mtnl.net.in
Thanks
----- Original Message -----
From: Ganapathy
To: helpdesk.[protected]@mtnl.net.in
Sent: Wednesday, July 15, 2009 6:04 PM
Subject: [protected]
[protected][protected][protected][protected]
From: Ganapathy [mailto:[protected]@vsnl.net]
Sent: Wednesday, July 15, 2009 5:27 PM
To: 'goregaon.[protected]@mtnl.net.in'
Subject: [protected]
DEAR SIR
SUB: MY CELL NO.[protected]
I HAVE A PECULIAR PROBLEM IN YOUR NET WORK IN
MY WORKING PLACE LOCATED AT FOLLOWING ADDRESS.
MUNGEKAR IND ESTATE
GALA NO.18.BLDG NO.5
OFF.AAREY ROAD
BEHIND UDUPI VIHAR
GOREGAON EAST
MUMBAI 400 063.
IN THIS VICINTY, THE NET WORK IS VERY FEEBLE AND
MANY TIMES IT IS NOT AVAILABLE AT ALL. I HAVE TO
DIVERT THE CALLS TO LAND LINE NO.28771892 AND
RECEIVE LOT OF COMPLAINTS FROM MY CUSTOMERS
THAT I AMNOT REACHABLE IN MY CELL.
THIS IS THE COMPLAINT FROM ALL THE DOLPHIN USERS
IN THIS AREA.
BUT OTHER OPERATORS LIKE, AIRTEL, VODAFONE ETC
DO NOT FACE THIS PROBLEMS.
I HAD LODGED SEVERAL COMPLAINTS BUT WITHOUT
ANY FRUTIVE RESULT.
PLEASE LOOK INTO THIS SERIOUSLY INITIATE REMEDIAL
STEPS ON WAR FOOTING.
REGDS
GANAPATHY SRINIVASAN