DTC — Very poor service of Bus No. 39

Address:

New Delhi, Delhi

Dear Concern
I take the Bus no 39 from Tri Nagar to Laxmi Nagar (Bus Route : Tri Nagar to Jheel) New Delhi daily at 6 to 6:30 pm. Mostly between 6:15 to 7:30 pm there there is no bus to Laxminagar; but in between( 6:15 to 7:30 pm) 7-8 buses (Bus no 39) with short route (all destinated to Kamla Market) are released one by one; so I have to wait for more than 1 hour to reach my home; otherwise I have to spend nearly double money by using the short route 39 no. bus. I requested to dtc worker at the Tri Nagar booth for this but he give me straight answer & told he is helpless; the schedule is made from upper management. I tried to make a complaint about it at DTC Complaint Cell at Pragati Maidan by usinng the Phone numbers[protected] and +91-[protected]) that are mentioned on their website but both the numbers are incorrect; the first no shows not in use & the mobile no. is wrong no.
This is a regular practice and most of the buses (bus no. 39) after 6:00 pm are released for short route. Please help me.

Nitin Singhal
Mob: [protected]