Delhi Transport Corporation [DTC] Complaints & Reviews

I applied for student all route AC and Non-AC Buss Pass on[protected] and also made payment of Rupees 500 on that day. After waiting for 3 days my application was rejected on[protected]. Now I request and demand for my refund so that I can apply again. I kindly request to raise my concern and solve it as soon as possible. I attached my following details -----

Name - Mohd Ilyas
D.O.B[protected]
Application Number:...

Hi,

I am from House number- 252, Phase 3B1, Sector 60 Mohali. My name is Prabhdeep Kaur. I have complained several times about attack of street dogs everyday and nobody is helping out. I thoroughly request the removal of these 2 particular dogs as it is risking life of residents and other house pets. I have complained to the MC as well and no one has helped us as of yet.

I hope someone looks into this matter...

I am writing to formally report an incident involving DTC bus DL1PD 4937, operating on Route 507CL from Dholakuan to Okhla Abul Fazal Enclave, which occurred on 12th July 2025 between 12:00 PM and 12:15 PM, near the Jamia Millia Islamia bus stop.

At this location, the bus was halted, and the staff informed passengers that the road was blocked due to another bus, D001.
All passengers of 507CL (DL1PD 4937) were instructed...

Bus no. DL51GD9005 EV
Route no. 502
bus stop Red Fort
going towards Mehrauli
time 20:00 PM
In spite of most seats in the bus were vacant/empty.
There were 7 passengers waiting but the bus moved on without stopping at the bus stop passengers ran after the bus and kept running after the bus and kept knocking the door. Few metres ahead at the red-light signal near Lal Mandir driver stopped the bus...

I booked my ticket in bus route 165A DL51GD 9775 from Rohini Sector -16 crossing to Shahabad Dairy and it was booked. The amount ₹9 Debited from my account. The ticket went into view all, meanwhile the bus squad entered the bus and asked to show the ticket. I told the team that I have taken the ticket and shown my message despite the fact they misbehaved with me and penalized with ₹200. You can see the face of officials in this photograph...

DTC Hasanpur Depot (E-Bus)
BUS NO. DL51EV3039
Schedule No. 543/08A
Route 543A

I was gone South Extension to samalkha crossing by bus, but driver of this bus roughly said that I am 1:30 hours late then this bus will not go on the correct correct route, and he also said bus will not go samalkha crossing only go by route rajokri to route of farmhouse across to kapasera police station and deliberately drive....

I paid 400 for Online e-bus pass on 30th September for 4 months validity pass.
My application got rejected for unknown reason and no information provided for refund.
I've tried to contact with thier given numbers on website and yet no response
Payment-400
Transaction ID[protected]
Order ID[protected]
Help me get refund ASAP so I could apply it offline my money is stuck.

Today when i am coming from my work i give sign to stop the bus but the bus driver said abused words and not stopped the bus and then i took next bus and go to the next stop and i find that the bus that doesn't stopped is behind me i suddenly exit the bus and enter that bus and i asked the driver why he doesn't stopped the bus he replied by abused words. Bus No. DL 1PD 4646 alloted No. 774B time around 12:35 pm .Please take strict action immediately other wise i will register a F.I.R.

I was applying for student bus pass, due to some issues in payment window, the payment went through but the dtc pass was rejected as it might not have reached their side

here is my pass id.[protected]

i have provided both payment and payment details for reference...

Hi team,

This is regarding complaint against a DTC bus driver bus no. 741 (DL1PD5261- Jonti Village) whose driver is approx 45 to 50 years old.
Buses run from Manglapuri stand (palam delhi) depot at 9:30 in the morning everyday.
The bus driver behaves very rudely with all the passengers and specially to women because girls travel on free tickets and that driver gets very irritated. He always makes excuses that...

Today when i am going to my school i waited for 40 minutes but no bus came but after some time a bus came number DW-4 came i give them a gesture to stop but he say something and didt stop . i am noticing this bus since 2 months the bus driver never stops the bus. i requrest you to take actions. THANKYOU

काफी समय से जहांगीर पुरी टर्मिनल पर 181 निजामुद्दीन की सर्विस बहुत खराब हो गई है, 9:50 बजे तक अगर बस मिल गई तो ठीक है वरना 1/1.30 घंटा खड़े रहने पर भी बस नहीं आती है । जहांगीर पुरी टर्मिनल पर पता किया तो उन्होंने कहा 181 का रूट लंबा है जिसकी वजह से बस ड्राइवर वहा नहीं जाते है, वह छोटे रूट की ड्यूटी लेते है । जबकि 142, 159, 259, 237, 861 & 891 की बस सर्विस हर 1/2 मिनट होती हैं । आपसे निवेदन है की 181 की सर्विस को बेहतर किया जाए जिसे सवारियों को अपने कार्यालय और फैक्ट्रियों पर सही समय से पहुंचे । धन्यवाद

I had applied for E-Bus pass on 23 May, 2024 and make a payment of 200 Rupees for 2 months but did’t get any info about my application on Sms or Gmail. I checked my Application Status again and again from 8 days I only Got “ Application Received. Payment is under clearing “ Please look into the matter I urgently need the pass and I request you if there is any issue then please arrange a Refund As soon as possible.
Application No –[protected]
Name – Arjun Singh
Apply Date – 23 May, 2024

Today I was traveling from rajendra place to Karol Bagh I am extremely hurt and distrust by the behaviour of three dtc ticket checker"goons"
I was at rajendra place bus stop and took the bus 721 which was routed towards Karol bagh. Thereafter when I get into the bus the three ticket goons behind me they also pick the same bus and right away ask me for the ticket and I was about to buy ticket ... I just enter the bus and right away these goons come to me and took 200 rupees which was not legit ethically as I and these three ticket checker get into same bus at the same time at the same place how can they ask me for the ticket right away didn't even give me a moment to buy ticket online/offline and I was shocked and extremely distrub by this incident I keep saying to them please you can check the CCTV of the bus when I took the bus but they didn't hear me even once they say you took the bus from previous stop.I tell them many times you can't fined me like this then I took my phone and clicked photo of them.It happens here oftentimes it shows that how @DTC provide service to people their staff even can't maintain ethics and moral. They aren't here to provide service to people.They are here to keep the goons safe.All i know incident time it was around 8:35 to 8:50 and I have their picture which I m uploading under this section, it doesn't mean I can't pay the fine if it's legit we do though I didn't make any mistake how could someone charge me up without any grounds and charging me unreasonable.This is threat to law and public service too. Plz address this complain
From
Sehaj basu
Contact number:-[protected]
Gmail:- [protected]@gmail.com

माननीय मुख्यमंत्री जी

इस पत्र के द्वारा में आपका ध्यान
श्रीनिवासपुरी डिपो में हो रही अनियमितताओं व कर्मचारियों के मानसिक, शारीरिक
शोषण एवम माननीय सुप्रीम कोर्ट के आदेश के उल्लंघन की तरफ दिलाना चाहता हूं।

माननीय सर्वोच्च न्यायालय के आदेश अनुसार कोई भी संगठन किसी भी कर्मचारी चाहे वह
गवर्नमेंट सेक्टर से हो या फिर प्राइवेट सेक्टर से 8 घंटे से अधिक की ड्यूटी नहीं
करवा सकता परंतु श्रीनिवासपुरी डिपो में माननीय सर्वोच्च न्यायालय के आदेश का
उल्लंघन करके कुछ ड्यूटी 13 से 14 घंटे की बनाई गई है जिससे
कर्मचारियों का मानसिक व शारीरिक शोषण हो रहा है अगर कोई कर्मचारी 13 से 14 घंटे
काम करने के लिए मना करता है तो सुबह की पारी के DO श्री अनील कुमार उसकी
रिपोर्ट बनाकर उसे नौकरी से निकलवाने की धमकी देते हैं। उसे सुबह से शाम शाम से
सुबह ड्यूटी बदल कर उल्टी-सीधी ड्यूटी लगा कर परेशान करके उत्पीड़न किया जाता हैं।

आवश्यकता पड़ने पर जब कभी कोई कर्मचारी शॉर्ट लीव लेकर आता है तो शेड्यूल सेक्शन
इंचार्ज मिस्टर रजनीश उस कर्मचारी पर दबाव बनाकर रिजाइन देने के लिए बोलते हैं
उसको कहते हैं कि तेरे बस की नौकरी करनी नहीं है तो घर चला जा रिजाइन दे दे।

महोदय जी जब कोई कर्मचारी शॉट लीव
लेकर आता है तो शेड्यूल इंचार्ज मिस्टर रजनीश कुमार वह जावेद खान उसके साथ गाली गलोच करके उसकी जूठी रिपोर्ट बनाकर उसे कर्मचारी से पेसो की मांग करके उसकी रिपोर्ट खत्म करवाने को बोलते है।
महोदय जी नीचे कुछ ड्युटियों की जानकारी दी गई है जो की 22/04/2024 से 13 से 14 घंटे की बनाई गई है।
1. 8A-4, 2. BP-17, 3. BP-18, 4. BP-19, 5. BP-20, 6. BP-21, 7. BP-22, 8. BP-23, 9. OMS-1, 10. OMS-2, 11. OMS-3, 12. 427-3 13. 764-10, 14. 764-16, 15. 764-20 16. 794-1, 17. 794-3, 18. 966-21, 19. 966-22, 20. 966-24

जिसके कारण शाम की पारी के कर्मचारी जो इन ड्युटियों पर बुक किए गए थे उन कर्मचारियों की ड्यूटी लगातार हेल्डअप करके उनके स्पेयर किया जा रहा है।

महोदय जी कृपया संज्ञान लेकर उचित जांच कर उचित कार्रवाई करके एक्शन ले

आपकी अति कृपया होगी

Kindly please attached the file and take action about this matter as soon as possible

Regard
Amit kumar
T no 99886
M.[protected]
Contact conductor

Sir/ Madam
I'd applied for the concessional E-Pass 8 days earlier with application number[protected] for Two months service but my application got rejected because of some additional requirements in the application form. I'd paid the amount through UPI transaction and now it's so disappointing you've taken no action regarding this issue.

These are the details required:
New Bus Pass Application No:[protected]
Phone No: [protected]
Date of Applied Pass- 2nd May, 2024
Pass Amount (in Rs.)- Rs.200
Transaction Details- Paid through UPI ( PhonePe UPI)
Name of Applicant entered while applying pass- Saiyed Najibullah
Pass Validity requested- 2 months

There is a Conductor named RAHUL SINGH, CID: 8817 in DTC Cluster Bus Service. During his duty hours, he made contact with a young girl and made her fall in love with him and promises to marry her. However, he is already married and has a child in his home town. All his peer conductors and drivers supported him not to disclose his marital status with the girl, including a previous conductor MOHD. NAFIS, who is now a driver. He does everything with that girl from borrowing heavy amount money to physical abuse. Also, he keeps on changing one girl to another when his truth is known. He and his peers are tarnishing the reputation of DTC. He should be seriously warned not to repeat it again.

I am a student of Dyal Singh College 1st year, my 5-month e-bus pass expired on 22/4/24 and I applied for a new e-bus pass on the same day, I submitted my fee receipt and bus pass form both signed and stamped by the principal. I have paid ₹500 for the next 5 months pass, but as I checked my bus pass status it stated that your application has been rejected, can I know the reason please on what basis it was rejected by DTC
my application...

1000 rupees paid on 18th April 2024 at 8:01 pm. The e-pass should have been generated on April 20 but the e-pass has not been generated yet.

Application Status - Application Received. Payment is under clearing.

Please find the attached snapshot for your reference