Delhi Transport Corporation [DTC] Complaints & Reviews

To,
The Chairman/Managing Director,
DTC Bus Corporation, Delhi

Sir/Madam,

I Shivam writing to lodge a complaint on behalf of my family. Today [[protected]], my sister [Roshni] was traveling on DTC Bus Number [DL1PD4230]. When the bus stopped at a station, the driver didn't stop the vehicle properly and didn't give passengers enough time to alight. As my sister was trying to get off, the bus door...

Dear Team,
I would like to report an incident of inappropriate driver behavior.

At around 10:00 AM, at the Janpath Road bus stand (near the route towards Dr. Manmohan Singh’s house), the driver of the bus bearing Vehicle Number: DL51GD8606 did not stop the bus at the designated bus stand. When this was questioned, the driver behaved rudely and argued with my mother, causing inconvenience and distress.

Such...

Dear DTC Team,
I am writing to formally lodge a complaint regarding an accident that occurred yesterday involving my car and one of your buses (Bus No. DL 1PD 7333).
While I was driving, the bus hit my car and caused significant damage, including breaking the bumper. Despite the accident, the bus driver did not stop, did not come down to inspect the situation, and instead drove away. When I confronted him, he behaved very rudely...

Dear sir i name of dalchand amt paid 183/- on dt. 28.12.2025 for senior citizen dtc all route bus pass and payment order id alloted[protected] monthly pass for jan-26 but traking application this id show the message is wrong id or application no.
i have know the status if reject the payment refund me how many days...

Resolved my issue the refund. But the problem during complaint was that there was no such process information like not website not via mail we get a confirmation that our issue I only got a mail from consumer complaint that my issue has been sent to DTC that was on 11 dec 2025, but DTC dep. my issue not resolved and answering me
dtc not provide proper guidline at web site any contact details any mails by DTC account department br...

I applied for student all route AC and Non-AC Buss Pass on[protected] and also made payment of Rupees 500 on that day. After waiting for 3 days my application was rejected on[protected]. Now I request and demand for my refund so that I can apply again. I kindly request to raise my concern and solve it as soon as possible. I attached my following details -----

Name - Mohd Ilyas
D.O.B[protected]
Application Number:...

Dear Sir/Madam,

I am writing to bring to your attention an issue I faced while travelling on a DTC bus on[protected]

I boarded a bus from Jhatikra More to Bijwasan and purchased a ticket through the One Delhi app. The payment was successfully completed, and I received confirmation of the transaction. However, when my ticket was checked at Bijwasan, it showed as invalid due to a technical issue in the app.br...

Hi,

I am from House number- 252, Phase 3B1, Sector 60 Mohali. My name is Prabhdeep Kaur. I have complained several times about attack of street dogs everyday and nobody is helping out. I thoroughly request the removal of these 2 particular dogs as it is risking life of residents and other house pets. I have complained to the MC as well and no one has helped us as of yet.

I hope someone looks into this matter...

I was visiting here in delhi for the very first time. I was standing on rohini sec 18 red light and I boarded 879A bus from the red light. I was standing there with money in my hand. Bus as i was new in delhi I don't know who's the ticket provider and after just 1 minute checker came and fined me 200rs and when I requested I am new here he started to abuse me. I requested them to make a ticket but they told me to pay 200 and I paid them on...

I am writing to formally report an incident involving DTC bus DL1PD 4937, operating on Route 507CL from Dholakuan to Okhla Abul Fazal Enclave, which occurred on 12th July 2025 between 12:00 PM and 12:15 PM, near the Jamia Millia Islamia bus stop.

At this location, the bus was halted, and the staff informed passengers that the road was blocked due to another bus, D001.
All passengers of 507CL (DL1PD 4937) were instructed...

Bus no. DL51GD9005 EV
Route no. 502
bus stop Red Fort
going towards Mehrauli
time 20:00 PM
In spite of most seats in the bus were vacant/empty.
There were 7 passengers waiting but the bus moved on without stopping at the bus stop passengers ran after the bus and kept running after the bus and kept knocking the door. Few metres ahead at the red-light signal near Lal Mandir driver stopped the bus...

I was driving - he overtook on the turn and hit me on the driver side - breaking my driver side completely

i escaped by inches

there are bus cameras - i want footage so that i can file criminal case against him

3 april - 8.50 am
kalindi Kunj

I booked my ticket in bus route 165A DL51GD 9775 from Rohini Sector -16 crossing to Shahabad Dairy and it was booked. The amount ₹9 Debited from my account. The ticket went into view all, meanwhile the bus squad entered the bus and asked to show the ticket. I told the team that I have taken the ticket and shown my message despite the fact they misbehaved with me and penalized with ₹200. You can see the face of officials in this photograph...

DTC Hasanpur Depot (E-Bus)
BUS NO. DL51EV3039
Schedule No. 543/08A
Route 543A

I was gone South Extension to samalkha crossing by bus, but driver of this bus roughly said that I am 1:30 hours late then this bus will not go on the correct correct route, and he also said bus will not go samalkha crossing only go by route rajokri to route of farmhouse across to kapasera police station and deliberately drive. whenever i was said that you should go to your correct route you have never to deliberate drive then he abuses and misbehave with me. Time 6:24 PM Date 03.01.2025

Warms Regards,
Mangat Ram
[protected]

I have applied for a bus pass on 6 november, 2024. But my application has been rejected Bus Pass Application Id[[protected]] has been rejected due to non-submission of Duly filled pass application form attested by authorised signature of the institute, Miscellaneous Administrative Reason.

I paid 150 rupees via Google Pay and after rejection i haven't got the refund for the same.
Date of Application: november 6, 2024
Application Number:[protected]
Duration: 1 months
Amount: 150

Transaction ID:[[protected]]
Paid to: sbiepay.[protected]@sbi (Delhi Transport Corporation)
Paid Via: Google Pay
Payment Date:november 6, 2024
Payment Time:7:51 PM

Kindly look into the matters and try to provide the refund.

Regards

I paid 400 for Online e-bus pass on 30th September for 4 months validity pass.
My application got rejected for unknown reason and no information provided for refund.
I've tried to contact with thier given numbers on website and yet no response
Payment-400
Transaction ID[protected]
Order ID[protected]
Help me get refund ASAP so I could apply it offline my money is stuck.

Today when i am coming from my work i give sign to stop the bus but the bus driver said abused words and not stopped the bus and then i took next bus and go to the next stop and i find that the bus that doesn't stopped is behind me i suddenly exit the bus and enter that bus and i asked the driver why he doesn't stopped the bus he replied by abused words. Bus No. DL 1PD 4646 alloted No. 774B time around 12:35 pm .Please take strict action immediately other wise i will register a F.I.R.

Respected Sir/Ma'am, I wanted to tell you that On 6 th September I applied for e pass through dtc website and I paid 400 rs but next day when I checked the application status it shows that the application has been rejected but the amount that I have paid is not refunded. I registered a complaint on pgms Delhi and on 14 sept I got a respond that my payment will be refunded to that account from which it was deducted but no date was given 10 days passed, no refund came. I want a refund as my application rejected. I request for a refund as soon as possible.

I was applying for student bus pass, due to some issues in payment window, the payment went through but the dtc pass was rejected as it might not have reached their side

here is my pass id.[protected]

i have provided both payment and payment details for reference...

Hi team,

This is regarding complaint against a DTC bus driver bus no. 741 (DL1PD5261- Jonti Village) whose driver is approx 45 to 50 years old.
Buses run from Manglapuri stand (palam delhi) depot at 9:30 in the morning everyday.
The bus driver behaves very rudely with all the passengers and specially to women because girls travel on free tickets and that driver gets very irritated. He always makes excuses that the Ac is not working, bus got damaged, not able to start the engine and after waiting for 2 minutes that all passenger has gone, he leaves from there and does not take the passengers with his excuses.
Even one day he got argued with a pessanger for Ac and fans were off by driver and atlast after so much argument he stopped the bus in between and ask the pessengers to get our as ac and fans are not working.
All pessangers are very disappointed and fed up with him as usual driver has same attitude every day.
Please change the bus driver, there is problem during office hours due to which he is daily late for office and 741 is the only bus which goes directly at 9:30, other buses have long routes.