DTDC Courier & Cargo Complaints & Reviews

We were using another company for sending courriers before..But we had one consignment which was to be delivered urgently..Since DTDC has got good reputation, so we sent the courrier through them writing all details of recipient and sender including phone numbers. A week passed but the courrier was not received. this greatly affected our reputation with our client who had to receive the courrier. We called and lodged complaint and were told that we will receive call by evening regarding progress..but we did not receive any call...when we called again, we were told that the courrier is lying in their office at destination place and will be delivered by tomorrow.but they did not deliver it. 2 days after when we called again, they said that the receiver has to pick the courrier from their office. Our client went to the office that day and it was closed. he also called on the phone number provided to us but there was no response. the next day, when we called again, they said that the courrier has been returned..We were really embarassed in front of our clients and lost business..
This is pathetic.

I booked a envelop for delivery in Cortalim, Goa. The agent took the booking. When not delivered for many days, the consignment was tracked on internet. It was reveiled that the consignment was returned as "No Service Area". Now while giving return delivery the agent has charged me Rs.80 saying that i have not mentioned contat number on the envelope.

This is pure cheating by agent as he should have checked for service area before booking the consignment. I request to take action againt the company and the agent for cheating the consumer.

DTDC courier service is ridiculous in Kazipet , Warangal Dist (A.P). I wrote an e-mail to DTDC contacts which i availble in there site. No response from any one. PFB the mail sent.
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From: Kongara Murali Krishna
Sent: Thursday, April 05, 2012 4:37 PM
To: css.[protected]@dtdc.com; css.[protected]@dtdc.com; [protected]@dtdc.com
Cc: kazipet.[protected]@fr.dtdc.com
Subject: DTDC NOT DELIVERING THE COURIER ( KAZIPET BRANCH )

With atmost Grief & Anger i need to write this e-mail (though late) to the DTDC Courier corporate and regional management heads.
This is to bring to your notice that DTDC office located at KAZIPET (Full Address given below) are not delivering the courier at door steps.

I got a call from DTDC office Kazipet regarding my courier D08990752.

To my shock the courier person has asked me to come and collect the courier at office, as they do have facility to deliver at door steps.

My house is located hardly 2 km away from the courier office. If this the plight for the customers who are residing so close, then what will your courier deliver if they are beyond 5 kms -- leave 5 km more then 3 km

This is the 2nd time I had rough incident with the DTDC Kazipet Branch.
On previous occasion (an year ago) also i had to collect my courier in person your office.
I went to your office, with my friend in evening to collect the courier to my surprise my friend did get into brawl with the courier person who was present there as he too faced similar situation 3 months ago.

This sought of service surely cannot be called "Delivering Value"

I tried to report this incident to Hyderabad Regional office Phone :[protected] / 27899984 / 27899985 no one damn cares to lift the call.
Please improve your self dignity and shut down your business to impotent franchise.

KAZIPET
NO.1-3-146, MAIN ROAD, BESIDE POST OFFICE
KAZIPET
KAZIPET 506003 (AP)
Phone: [protected]
email: kazipet.[protected]@fr.dtdc.com

Hi I have sent a courier from chennai to New York on 30/03/2012 they promised me 3 working days to deliver today is 09/04/2012 till now they haven't deliver to the location numbers printed on the airway bill/invoice says disconnected not in service Corporate Office[protected], 26700714, 26700711, [protected] how can i track the package when number is not in use? Govt should punish them for cheating public

Hi,

I choose DTDC courier company to courier some important documents from Bangalore to Jagdalpur (Chhattisgarh) .On 27th March-2012 I gave them the documents and come back with a promise/commitment from DTDC that it'll be delivered in 72 hours.I checked online that my consignment is not delivered and its returned back to Bangalore DTDC office on 2nd April. The reason is they don't have service/branch in the destination location .i.e. Jagdalpur.

I have following questions/complaints for DTDC :-

1) When they don't have service to certain place then why they are accepting the documents and giving the false commitment ?
2)And on 2nd April-2012 documents reached to there Bangalore office but they don't have courtesy to call me or deliver the documents to my mailing address which is mentioned in the envelop.It seems they are waiting for my call.

Only good thing about DTDC is that you can track your consignment online which let you know that your consignment is not delivered as committed please follow us for your consignment.

Request please take the appropriate action and delivered back my important documents.My consignment number is F06512446 and contact number is [protected]

Thanks,
Satya Murty

Dear Sir/Madam.
I have sent one courier to Bangalore on 22nd Mar 2012 , Shipment No.: P18608319, i have given 2 mobile number in that packet, they have not called in that number , status updated RTO DUE TO NO SUCH NUMBER.
After that i am calling customer care, they are giving different contact number of different office, They are saying giving return back the courier today only. till today i am not received the courier back.

Please take necessary action and return back the courier to me.

rajesh Jha
[protected]

I have sent a courier on 1312012 to LIC India , Chennai from Bangalore . The letter is undelivered , but it is not returned back to me . Their tracking site says the letter sent back to their bangalore Whitefield DTDC office. reported the issue to them more than 2 weeks back and following every single day since then bu there is no response. I have emailed to every single email address mentioned in their website but no is responding .It is a very important letter which i got signed by sending a letter to Japan . Now if this is not delivered , i cant take a new one and by the time the policy will lapse.No one is understanding the seriousness , no response to emails . Phone is always busy or not answered , when answered they say they will get back but they havent till now .I am very frustrated and i might lose a lot of money because of this .

Consignment Number : B77740529

Regards,
Jeyan
Bangalore
[protected]

Dear Gagan,

As discussed , this is the last mail which I have received from you office and in this whole series, no where the attachment is attached .

My concern is not the "DRS" but the actual truth is that following parcel is not delivered to the consignee.I hope you should take attention regarding the "intent" rather then making the POD or DRS available.

I have been following you with lot of people (Grewal, Kapil, Suman, Prachi, shamaya and now you )from past two days and it really a surprise that you people are not able to make the POD available nor you are able to deliver the parcel and nor you are taking an accountability that it has been lost .

Please note that now this is the last chance I am giving it you people and if POD would not be made available to be by EOD 2day , then I need the amount of my parcel to be reimbursed which is Rs.1000/-

I am also making this mail to consumer affairs for further action and records , as it seems impossible by you and your team to deliver the said commitments .

DTDC Metro Plus Courier Claims NEXT BUSINESS DAY WITH MONEY BACK GUARANTEE Delivery and Charges EXTRA for the Same.

But when it come to meeting its claims,Its miles away from Reality.
As it happened in my case.
I had booked an extremely Urgent courier consisting of Important papers from Bangalore (Whitefield DTDC,Mahadevpura) on Friday 02 Dec 2011 via DTDC METRO Plus service but it was not Delivered until 6th December 2011 (Tuesday Morning) at Kolkata.

Which is after 3 business days. This delay has caused me a unprecedented FINANCIAL Losses, MENTAL TRAUMA and HARASSMENT.

When i submitted the claim form for getting a refund on the same in December 2nd Week itself, DTDC seems to have overlooked the same and even after 2 months they have not made any effort to rectify their mistake and keep up their promise on Returning the money if the Next Business Day Delivery is breached.

Details of the tracking attached:-

on 17 feb 2012 one courier(r[protected] has been dispatched to my home address...but it was blank..i missed my mobile of rs 4000...i complaint to dtdc branch here ..but nobody is here taking responsibilty...nobody is even listening me...courier was open..franchise holder mr ajay..is not picking up my ph.....i am really upset..kindly do me a favour as soon as posible....tanx

Content hand over'ed to DTDC courier service, namely (CN NO. C[protected] AS PER THE BILL.


Booked by: CHIDAMBARAM - VILLUPURAM - TN On: Wednesday, February 08, 2012

FOR : RANCHI JHARKHAND ZIP : 834001

Delivered to RANCHI on 16-02-12 was unwrapped and contents were missing, As the contents were important to be their destiny, complain is also about the bad practice by the company staff, for such illegal behavior with personal package.

My project report was sent to XLRI, Jamshedpur by DTDC courier on 9th Feb vide document number B80078626. Courier booking receipt also mentions address as XLRI, Jamshedpur. But when i checked online today, surprised to see the details as delivered at Hubli. I tried calling several numbers of DTDC but their employees are not responding well. Moreover last date of submitting this report is on 15th Feb 2012. Now i lost my deadline also.
Request Help

Sir I have sent a consignment (consignment number A[protected] through DTDC courier from Mundra (Gujarat) branch on 21 Jan 2012 for Rishikesh(Uttaranchal), i have check track detail in the DTDC web site which showing consignment have reached in the Rishikesh to Mr Rahul Vishnoi, 125, CCMC, Maniram road Rishikesh area on 23 Jan. 2012. But till date I have not recived my consignment, I have talked to Hundrad times in the DTDC Delivery Branch even their Customer Care (Delhi) from bottom to top level person , and i did many mail to Customer care also but till date not got any feed beck from their side, sir i am too worry and disappointment to follow up to him, PLEASE help me its much importent and urgent .... I am waiting of your help with hope.


Regards,
Satpal
TATA POWER
Mundra, GUJARAT
Cell: [protected]

Sir/Mam
I have done some online shopping from YEBHI and my shipment was sent by AFL courier from GURGAON to MOGA (Airway bill number: [protected]). But there service was not available in Moga region so they sent my courier through DTDC from LUDHIANA to MOGA (DTDC CC NO.- Z[protected]. As I ordered a wrong size so YEBHI helpline said me to refuse to accept the courier and I did the same on Nov 24,2011. Till now the courier has not been sent back and I am unable to trace the courier. DTDC site is showing DELIVERED status. I have enquired from MOGA office about courier, they said that they have returned it to LUDHIANA office[protected], [protected]).But still I am unable to trace it .I have been calling LUDHIANA office (Mr. Batra) from last three months but did not get any positive response.Every time Mr. Batra will say that your case has been forwarded to Delhi office so wait for few days. Please look into the matter deeply and take a quick action as more than three months have passed in this issue and I am having a lot of inconvenience.
I will be waiting for you positive response. I have also attached a jpeg file of my email correspondence with company. But after that no reply has come from their side.

With Regards

Arsh Behl
[protected]
[protected]@gmail.com

I booked product from Infibeam on Jan 17th, it was shipped to Gurgaon (Shipping address) on Jan 18th from Mumbai to Gurgaon by DTDC courier company. Shipment reached DTDC Delhi office on Jan 21st and on the same it was sent to DTDC gurgaon franchisee. This was the last update on DTDC Tracking website. Since that time (Jan 21st) there was no updates and no records. I contacted DTDC customer care after 2 days about this and registered complaint...

A courier (consignment no. Z[protected] had been sent from Delhi to Erode on Jan 24th for me. But till now I didn’t received that courier. When I checked the status, it is mentioned as ‘RTO in transit due to out of service’.

BUT MY HOME IS JUST 6KMS FROM YOUR ERODE BRANCH OFFICE. IF THEY CANT DELIVERY A COURIER FOR A DISTANCE JUST 6 KM FROM YOUR OFFICE, THEN WHY SHOULD THEY RUN A COURIER COMPANY?

IF THEY ARE NOT PROVIDING SERVICE AT DELIVERY ADDRESS, THEN WHY SHOULD THEY BOOKED IT AND WASTING OUR TIME AND MONEY?

MY MOB NO IS MENTIONED IN THE ENVELOPE, BUT I DIDN’T GET ANY CALL REGARDING IT. IF THOSE GUYS INFORMED ME, I WOULD GO TO THEIR OFFICE & GET MY COURIER. BUT THEY DIDN’T DO IT.

I AM VERY MUCH DISAPPOINTED ON THEIR SERIVCE.

CUSTOMER SATISFICATION IS VERY IMPORTANT IN ANY BUSINESS. BUT THEY ARE NOT AT ALL SATISFYING THEIR CUSTOMERS.

THEY ARE LOSING THEIR CUSTOMERS BECAUSE OF WORST WORST WORST SERVICE / MANAGEMENT.

I AM NOT SURE WHAT VALUE DOES DTDC HAS FOR INDIVIDUAL CUSTOMERS. AS FEEDBACK FORM ASKS FOR ORGANISATION NAME,WHICH MAKE ME THINK THAT INDIVIDUAL CUSTOMERS ARE NOT VALUED. WELL THIS IS NOT MY EXACT PROBLEM. I HAVE SENT A COURIER USING DTDC SO VERY UNPROFESSIONAL AND PATHETIC COURIER SERVICE AGAINST REFFF: B77883338 ON JANUARY 24TH 2012, IT HAS YET NOT BEEN DISPATCHED TO THE DESTINATION, WHERE I CAN SEE AS PER THE ONLINE TRACKING , IT REACHED JHANSI ON 27TH JANUARY 2012 BUT NOT DELIVERED YET, IS DTDC TEAM THERE TRYING TO FETCH EGSS OUT OF IT. THEN I RAISED A COMPLAINT AGINST REFF:FDB0080513, NO ONE BOTHERED TO REVERT. DON'T WHAT IS HAPPENING WITH MY CONSIGNMENT, WHETHER IT WILL BE DELIVERED OR NOT. I WOULD HAVE RATHER SENT IT THROUGH NORMAL POST AND SAVED MONEY RATHER THAN PAYING DTDC FOR QUICK DELIVERIES, IT WOULD HAVE BEEN DELIVERED BY NOW FOR SURE. I DON'T KNOW WHY DTDC IS SPENDING SO MUCH ON CUSTOMER SERVICE MEASURES, WHEN THEY DO NOT HAVE CONTROL ON CORE BUSINESS. WELL I AM A CUSTOMER AND CANNOT RESIST MYSELF WRITING THIS LONG MAIL AND I KNOW THERE WILL BE NO REPSONSES FOR THIS EVEN. THIS IS SO DISGRACEFUL ON GROUPS LIKE ADAG.
VERY POOR AND PATHETIC EXPERIENCE, OVER THAT EVEN THE NUMBERS GIVEN ON THE WEBSITE ARE NOT WORKING AND THE FUNNIEST PART IS THAT THERE CORPORATE OFFICE NUMBERS ARE RINGING NO ONE PICKING UP THE PHONE< BECAUSE THEY KNOW SOMEONE WILL BE THERE ON THE OTHER SIDE TO TALK ABOUT THEIR PATHETIC SERVICES

I would like to complaint against DTDC for replacement of Nokia Mobile (Model No 5130 Music Xpress IMEI [protected] WITH 2GB memory card) by DTDC Delhi during transit.
In this connection I would like to inform that the above mobile was booked from AWWA BASE HOSPITAL BALI NGR, DELHI(Branch code ZL4975) vide DTDC consignment No Z[protected] no 5thOct 2010 for delivery to Smt Babita Rasaily, Vill Upper Siru Bari, Post Kueseong, Dist Darjeeling, PIN 734203. (West Bengal). The above packed item received in presence of DTDC Kurseong and found that the packed was in a improper condition. It was repacked and mobile was replaced with old reliance cdma mobile which was unserviceable. That’s way I left that parcel at DTDC Kurseong.
So, in this connection, I complaint to DTDC Corporate office Bangalore. After long time they ready to investigate the matter. Investigation officer was Mr. Shivam. After long investigation DTDC Delhi HO Mr. Surender Singh Dager sent me a clam form, then after I sent back a claim form along with original mobile bill, original DTDC consignment receipt and Declaration(Invoice) copy. Then DTDC Delhi forwarded these documents to corporate office through Mr. Surender Singh. After few weeks DTDC Delhi HO informed me that your claim has been refused by corporate office Bangalore and case will be solve by DTDC Delhi HO and we will provide your claim amount as soon as possible. But unfortunately till this day they did not. I made several call to Delhi HO, but I got same reply. Finally DTDC Delhi HO said that we are not able to solve your problem. I request to return my original all documents but Delhi HO returned only Xerox copy
Saran Rasaily
Kuresong, Dist Darjeeling.
Contact [protected]
Mail saran.[protected]@gmail.com

While booking the consignment P 17738832 on 19.01.2012 Navipeth ( PUNE ) office has confirmed that the consignment will be delivered within 3-4 days to the mentioned address.Last two I had been tracking this consignment sent from Navipeth to Yeola Dist Nashik

I surprised today when , Pune Head office lady has arrogantly told me that DTDC don’t deliver consignments to PIN – 423401, mentioned in the consignee address on DTDC booking slip.

DTDC is not taking any efforts to contact Consignor & Consignee (both the valid numbers are available with DTDC), and communicate. My Document is missing, I feel this is very irresponsible behavior from a reputed service provider.

Dear Sir / Ma'm
Good Day

Now I am giving you the description of cheating stuff done by one of your DTDC outlet. I booked one courier on 19th of January 2012 from Begusarai DTDC outlet via (Consignment number K[protected]. The outlet person told that it will take maximum 48 hour to reach the destination as he will be sending it via DTDC plus," A special service of DTDC" with following features http://dtdc.in/subpages/products/DTDCplus.html . He asked me to pay for Rs : 120/- for the same . I did the same as he told. But when I tracked the status of packet on 21st of January , it was showing the booking date as 20th of January. Still I was waited to get deliver the packet. But on 22nd also it didn't get deliver. When I checked the receipt given by outlet person I came to know he booked it via DTDC Lite service and did the fraud job for taking money from me .

I also like to mention the weight of packet will be approximate less then 20 grams. When it was not even delivered on 23rd I meet the outlet person again , Now he made a new excuses that delay is because of nonavailability of DTDC outlet in receiver area (Pin code -500046) while I personally know it's there.

Now my question is :
i ) Why DTDC people asked me to pay for 120 rupees while for metro city(Hyderabad) it costs only rupees 70 /- . (http://www.dtdc.in/subpages/services/tariff.html)
ii) Why did he lie that he is sending by DTDC Plus service and it will get deliver within 48 hour ( delivery will be on or before 21st of January) as it was containing interview call letter ( I mentioned the same with outlet person) . Please let me tell who is responsible for this unexpected loss in career growth.

iii) Should I think that DTDC also keep the person who can cheat so better should not use for next time ?

Please do appropriate for the same .


Waiting for your responses .

Thanks and Regards
Abhishek Anand
[protected]