First Flight Couriers Customer Care
First Flight Couriers Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2678
COMPLAINTS

First Flight Couriers Customer Care

First Flight Couriers Ltd.

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

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+91 36 1260 8547  [Guwahati]
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+91 17 2394 4444  [Chandigarh]
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+91 36 1251 6152  [Guwahati]
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+91 16 1394 4444  [Ludhiana]
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+91 79 3944 4444  [Ahmedabad]
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+91 22 3957 6666  [Corp. & Regd. Office]
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+91 65 7394 4444  [Jamshedpur]
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+91 80 3944 4444  [Bengaluru]
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+91 80 3379 9999  [Bengaluru]
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+91 40 3944 4444  [Hyderabad]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
2%
Complaints
2678
Pending
0
Resolved
58
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

First Flight Couriers Complaints & Reviews

Sort by:

First Flight Couriers — non delivery of courier from first flight

 Prateek Ks on Nov 15, 2018
Dear Sir/Mam,

Kindly note Courier was dispatched from My office located in Thane at my Communication address through firstflight on 24th October havin POD - B992B0104780. It was reached at Gurgaon Hub on 26th October and no person came for delivery. On tracking it shows no person available on 13th November while i was at home full day on that day. Also no contact is working given by Firstflight website.

My communication address : Flat No. E-603, Rail Vihar Apartment, Patel Nagar, Sector-15, Part-2, Gurgaon -122001

This is very irresponsible behavior...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — delivery of pan card is delayed

 AMIT YADAV on Nov 14, 2018
My pan card was despatched and it was supposed to be delivered by 09 november 2018. However till date i. E 14 nov 2018 it is not being delivered to me. Customer care of first flight courier is not picking up the phone. This is the worst courier company. The tracking detail showing that the consignment reached chandigarh on 02 nov 2018. I dont understand what are they not delivering the consignment. Shameless people...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — pan card not received till now for rohitendu

 Rohitendu Mishra on Nov 13, 2018
Hi,
I appkied for change in name and address on my pan card and pan card was couriered via first flight on 2nd nov 2018, it should be reached by 12th november 2018, but still it is not delivered.
My pan not delivered till now,
I was supposed to be delivered on 12th nov 2018.
I am trying to call customercare but no response.
Pls help

Consignment no: b903z8881841

Thanks,
Rohitendu mishra
[protected]...
Complaint comments  Read comments [1]Complaint category Other

First Flight Courier — regarding non-delivery of pan card

 saini3515 on Nov 13, 2018
I have applied for pan card in r/o my ward in october-2018. I have received confirmation and allotment letter of pan card. Agency (Nsdl) also conveyed despatch details : courier agency ffcl (First flight courier ltd.). But till date i have not received pan card of my ward. I have contacted customer care of nsdl nos of times but they are frequently asking me to contact courier agency i. E. Ffcl and nos nsdl customer deptt. Provided me are not getting. Will you please tell me what should i do.in view of above, it is requested to kindly arrange to deliver pan card of my ward....
Complaint comments  Read comments [1]Complaint category Movement & Delivery

First Flight Couriers — courier packet not received

 harsharan sran on Nov 13, 2018
Really disappointed with your service.
The packet is still in delhi from 9 nov till today, its been 4 days that it is not cleared and given indian tracking number
Consignment number can002369
Please help me
In that packet i have urgent documents
Really disappointed and will never use this courier company again in my life.
It is shown that the packet is in delhi hub please help if any one can....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — consignment delivery issue

 Chitralega Natarajan on Nov 13, 2018
On nov 1st, i received a message that my consignment has reached thiruvanmiyur, chennai first flight office and is due for next day delivery. Its nov 13th today and not yet delivered. I have been trying to call them since nov 7th and finally was able to talk to someone on nov 9th. They took my consignment number and said it will be delivered next day. No sign of courier yet. They are ignoring or hanging up on my calls since then. No sense of responsibility to even provide a status. Online tracking says "pending" till now....
Complaint comments  Read comments Complaint category Tax Services

First Flight Couriers — tracking number b991m0757392 parcel still not delivered after 13 days

 mahesh2wari11 on Nov 13, 2018
Tracking number: b991m0757392
My friend sent courier by 1 nov 2018 from mumbai.
It's showing status 3 nov 2018 reach to bae whitefield but still not delivered.
They gave a contact number for bangalore office and mumbai in site.
This number[protected] not picking the phone.
I have sent an email to this ffcl@firstflight.net but no reply yet.
I am attaching the status and courier slip....
Complaint comments  Read comments Complaint category Movement & Delivery

First Flight Couriers — consignment no: w991b3922143 not delivered

 anubhav1987 on Nov 12, 2018
I booked a courier on 5th nov from ghaziabad to get delivered to pune using first flight services and i am continuously tracking it still it is not yet delivered to destination despite it shows that parcel has been reached some pune office.
Courier not yet delivered even after 7days, consignment no: w991b3922143
Worst service by first flight, no valid customer care who can assist.
Pls raise complaint to get it deliver as soon as possible....
Complaint comments  Read comments [1]Complaint category Movement & Delivery

First Flight Couriers — package not delivered even after 6 days

 Nagaraj Thothadri on Nov 11, 2018
Package was booked from bangalore office on the morning of 6 november to be delivered to airoli navi mumbai. The reference number is f991b4450037. Even after lapse of 6 days the package is yet to be delivered. The package contained sweets for diwali. You have to refund the cost of sweets and we expect you to take appropriate action against the concerned....
Complaint comments  Read comments Complaint category Food

First Flight Couriers — not delivered yet.. no one came to deliver the consignment

 Amit Surendra Nigam on Nov 11, 2018
Sir..
I got an msg from the nsdl pan office mumbai to deliver my pan card by firstflight courier at 18 oct 2018 and reached bhopal at 25 oct 2018.. And the consignment no. B903z8103529.. After 25th oct i regularly checked and track the status it's status shows pending.. But now the date is 11 nov 2018 and the status is showing now pending and for reason it said not available at the place.. But no one came to my place to deliver it yet.. Plss check it out and resolve the issue send it fast i need this urgently it around a month completes but cant get the consignment.. Plsss i request u to...
Complaint comments  Read comments [3]Complaint category Tax Services

First Flight Couriers — docket not received yet and as per tracking delivered to wrong person

 Sonalpatel20 on Nov 11, 2018
Docket number b903z8837072 docket belongs to sonal maheshkumar patel pancopy which is very important docket as per tracking delivered to pradip which is not at all belongs to sonal. Resolved the issue or same will escalated to direct higher authority. I have attched the photo but that has been delivered to wtong person. Its an important doc and same needs to be resolved in priority, as i m in urgent need of pancopy...
Complaint comments  Read comments [3]Complaint category Government Organizations

First Flight Couriers — u96100207394 - courier not received after 10 days of dispatch

 Sanu Satya on Nov 11, 2018
U[protected] courier has not reached destination even though it was supposed to reach within 3 days.
Please escalate the request as i have some very urgent requirement of the courier.
I have tried to reach all the helpline numbers of first flight but none of them is reachable.
I had posted the courier from muzaffarpur, bihar on 3.11.2018 but it has not reached its destination as of now i. E. 11.11.2018....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — priority consignment not delivered on time

 Farogh Gibraiel on Nov 10, 2018
My consignment was dispatched from allahabad to new delhi on 5th nov 2018. It was sent on an urgent/priority basis. However, it has not yet reached! Even after constant i follow ups i did not get any helpful response. What is the point of sending a parcel on an urgent/priority basis?

My consignment number: j991p0365510.

I am not sure about the current status of my consignment and when it will be delivered.

I need it for urgent visa application.

Please look into the matter and get my consignment delivered at the earliest.

Thanks...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — courier status not updated

 pwnsharma0651 on Nov 9, 2018
Dear team,

I couriered some urgent things from your courier with consignment number (M[protected]) on 30/10/2018 but still its status was is in process.

Is this kind of services you are providing with your corporate clients.

I had word with customer care and your executive who is handling your services in ranchi but no one provided me a solution.

Your online tacking status show me the same from last 7 days.

I'm very much disappointed with your service. Requesting you to kindly provide me solution for the same....
Complaint comments  Read comments Complaint category Other

First Flight Couriers — pan card courier-reg

 Sanjay Sharma Dadhich on Nov 9, 2018
Sir the following is the details of courier received by the undersigned from income tax depth. As the information the pan card was to be delivered on 3rd nov. However the same has not yet received.
"pan kvaps3115k allotted for ack [protected]. Card sent by ffcl awb b903z8816626. Expected del dt. 03/11/18. Visit https://tin.tin.nsdl.com/pantan/"
Regards
Siddharth sharma
Mob [protected]
Email : sanjaycbidsp@gmail.com...
Complaint comments  Read comments [1]Complaint category Tax Services

First Flight Couriers — didn't receive the courier even after a month

 Z@b! on Nov 8, 2018
Worst courier service of all time.. Wantedly they have made their all numbers to not reachable status.. Because they know if we customers get in touch to them.. We gonna screw their ###.. If you guys do not want to run a business.. Shut the bluddy doors and get out from the market. Frauders.. You guys are not even worth of my scoldings.. Worthless people.....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — pan card undelivered - first flight yelahanka bangalore

 Chetan Talanki on Nov 8, 2018
Such a pathetic service. None of the phone numbers are working, even tried phone number on the website. Also representatives phone says incorrect number ([protected] - shameem first flight)

M991q5372386 tracking says address incorrect. I don't think they have tried reaching us and how can they say address incorrect which is as per aadhar card while all other couriers including their competitors were able to reach out to us on the address specified.

Simply because you don't know have time to deliver, he/she just updates as incorrect address not even trying once....
Complaint comments  Read comments [1]Complaint category Business & Finances

First Flight Couriers — consignment not delivered from last 7 days

 mandar5681 on Nov 6, 2018
1) Pls check following details and share the reason why it's not delivered on given address?
Hi,
I have sent pracel on 30th Oct and 1st Nov to respective address but still it's not delivered.

1) mail sent on customer care id however no revert from firstflight
2) complaint email id not available on website
3) why your courier office number always switch off or wrong number update on website?

4) Pls check following details and share the reason why it's not delivered on given address?

M991b8169794. Gorakhpur, vindhya vasini
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — f991b4526297

 petejohn on Nov 6, 2018
I don't know if you have humans as delivery agents or animals, i got a call from this number [protected] (The guy abuses me that i did not receive his call on the first attempt. When i told him i was in a meeting also that was not a good reason for him. He disconnected and he would not receive my call again..

I want my parcel asap, or this case is going to get registered with the consumer court by tomorrow...

You # hire humans to work for you......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

First Flight Couriers — no delivery worst service

 Satish Kethwas on Nov 5, 2018
Dear concern
This is to inform you that my pan card supposed to deliver at 21/10/2018 and it is less than half k. M far from my house but nobody deliver it till 15 days after 15 days when i visited at courier office and asked why it not delivered then operator told me they are not having staff to deliver.
Why you guys are open when you don't have staff
You should close your courier service
Regards
Satish...
Complaint comments  Read comments [2]Complaint category Other

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