First Flight Couriers Customer Care
First Flight Couriers Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2511
COMPLAINTS

First Flight Couriers Customer Care

First Flight Couriers Ltd.

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

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+91 65 7394 4444  [Jamshedpur]
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+91 36 1251 6152  [Guwahati]
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+91 79 3944 4444  [Ahmedabad]
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+91 22 3957 6666  [Corp. & Regd. Office]
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+91 36 1260 8547  [Guwahati]
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+91 17 2394 4444  [Chandigarh]
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+91 16 1394 4444  [Ludhiana]
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+91 80 3944 4444  [Bengaluru]
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+91 80 3379 9999  [Bengaluru]
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+91 40 3944 4444  [Hyderabad]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
2%
Complaints
2511
Pending
0
Resolved
48
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

First Flight Couriers related photos (499)

First Flight Couriers Complaints & Reviews

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First Flight Couriers — b903z3198879 showing delivered but not received till now.

 Dr sanjay K. Gupta on Jan 16, 2018
I have a shipment for my daughter pen card from mumbai and shipment number is b903z3198879. I track it online it’s show that its deliver on 3/1/18 at 18.28 but i did not get anything and i try to call you and local office mentioned numbers that is not working or not receiving.

So please check it and let me know where is my ​daughter's ​shipment/pen card i need it urgently reply my email and give me your mobile number which is working....
Complaint comments  Read comments [1]Complaint category Business & Finances

First Flight Couriers — courier not delivered for 6 days

 lokesh.lcm on Jan 16, 2018
I am extremely dissatisfied with the kind of service provided by first flight courier. I did send few important document via courier on 10 jan 2018 from pune to bhusawal which hardly takes 2 days to deliver. Its been 6 days now and viman nagar office is just replying some nuisance response that courier delivery is in progress.

I am not going to use first flight ever in my life now and will not recommend to anyone....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — not deliver my important pan card courier

 jainsourabh11 on Jan 13, 2018
I am very much disappointed with your poor and careless service. You didn't delivered my very important and urgent pan card courier and on tracking it shows that it has been returned by you at pan card office. When the courier reached at local first flight courier office in my area i am not informed by them about this courier not even by call or non by text message. Kindly look into the matter immidiately as it is very important and urgent parcel. I also called on your customer service numbers nobody is picking them......
Complaint comments  Read comments [1]Complaint category Business & Finances

First Flight Couriers — parcel not received and delivered somewhere else

 DrShailabh Gupta on Jan 13, 2018
I am very much disappointed with your poor and careless service. You didn't delivered my very important and urgent parcel - D[protected] and on tracking it shows that it has been delivered. Your person has most likely delivered it at wrong place inspite of clear adress and phone no. on it. Kindly look into the matter immidiately as it is very important and urgent parcel. I also called on your customer service numbers nobody is picking them...
Complaint comments  Read comments Complaint category Movement & Delivery

First Flight Couriers — delay in delivery of documents at manuu hyderabad [Resolved]

 DrNoushad Husain on Jan 12, 2018
Sir,
I consigned a documents envelop to maulana azad national urdu university, gachibowli, hyderabad on 08.01.2018. When i consigned, your personal said and promised that it would be delivered within two days i. E. By 10th of january, 2018, but till today it has not been delivered to the destination in question, why? I am astonished such a service from your end....
Complaint comments  Read comments [1]Complaint category Government Organizations

First Flight Couriers — delivery not done yet

 darshnaPriyankShah on Jan 12, 2018
Not pick up the phone, not delivering the cover, irresponsible behaviour, complete waste of money, lazy attitude, not deserve to survive in such a competitive environment, employees talk rudely with customers, all the call centre nos are continously busy, no response for email, can't register complaint on website, it says server error, worthless, unfit to run courier company, will soon get ruined if they continue this kind of service....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — documents not delivery after reviving and not responding phone calls

 pboruah on Jan 12, 2018
Dear sir
I am booking a documents on 06th january 2018 from tinsukia to shillong vide pod no n[protected]. But after several times reminders your representative not delivery the document till 12/01/2018. And when i am going to follow up with your guwahati branch they are also not respond my complaint.

In this connection i want to take a necessary step from your high authority.

If you want communicate with me i am give personnel mail id

Pranjalboruah87@gmail.com...
Complaint comments  Read comments Complaint category Insurance

First Flight Couriers — not deliver the consignment and shown on line delivered

 Amit786Kamboj on Jan 10, 2018
Kamboj1983@gmail.com


12/26/17

to saharanpur

Dear

I have a shipment for my pen card and shipment number as above mentioned in the subject i track it online it’s show that its deliver on 22 December 2017 but I did not get anything and I try to call you on your landline number that is not working.

So please check it urgently and let me know where is my shipment/pen card i need it urgently reply my email and give me your mobile number which is working.

Sent from my iPhone

Saharanpur...
Complaint comments  Read comments Complaint category Tax Services

First Flight Couriers — docket no: a991b3686288 date:03/01/2018

 T Murali Mohan on Jan 10, 2018
I am t. Murali mohan booked person letter (Important documents) through first flight courier on date: 03/01/2018 from hyderabad (Patancheru) to hyderabad (Manikonda-500089) but still day courier not received our parents.
Kindly look into mater and inform the status of courier immediately.

To address
M. Chaitanya -[protected] & [protected]
Kvr residency, 2nd floor, road no: 24
Pachavati colony, manikonda, hyderabad-500089

From address: t. Murali mohan-[protected]
C/o cubic transmissions pvt limited
Plot no: 16, phase-iv, tsiic,...
Complaint comments  Read comments [1]Complaint category Other

First Flight Couriers — query about delivery

 rassu kutty on Jan 4, 2018
Hello sir,
This is rajesh from kanchipuram, i have parcel from first flight courier serivce, they have taken my order to redeliver at my home, but last day they call me and said to come to their office to receive my parcel, i have paid delivery amount too. I don't know why this is happening. Please help to check my query and make a positive result. This is not the first time.
Check my details below.

Pan dfmpr0350l allotted for ack [protected]. Card sent by ffcl awb b903z2165284. Expected del dt. 22/12/17. Visit https://tin.tin.nsdl.com/pantan/...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — poor courier service I have ever faced

 gk0995 on Jan 3, 2018
Never use first flight couriers service. Only its name is 'first flight' but you don't know when you will actual receive your courier.

Courier that should be delivered to me on 27th dec, 2017, not yet delivered and today is 3rd jan, 2018.

I called him so many times and they are just saying 'ladka gaya hua hai aapka courier leker' sometimes they said '2 bar aapke ghar gaya hai, aap ghar per hi nahi the', very strange.

That is very urgent and important document and i said the same thing on call. But i guess they don't know the meaning of urgency.
Complaint comments  Read comments [1]Complaint category Other

First Flight Couriers — r991m0503359

 heeralalsukhla on Jan 3, 2018
No status of our courier on tracking so far booked on 29.12.2017 and also their office at udaipur 313001 are not able to tell the truth.
Kolkata regional office no [protected] told proabbly it has not dispatceh from udaipur we are going to have information to their office as no body is picking not even ready to talk on phone on our person went refused to talk
Still waiting for response...
Complaint comments  Read comments Complaint category Movement & Delivery

First Flight Couriers — delay in courier service

 vishalgupta.ca on Jan 3, 2018
A courier was sent from dumka, jharkhand to kolkata, west bengal on 27.12.2017. The courier has reached the destination on 03.01.2017. Kindly explain the reason for getting the courier delivered in 08 days, but the promised time was maximum 2 days by the agent. The charges are high because of the quality of service and the document being very urgent i trusted the company. But now since the document has not reached the destination within time i am bearing a huge loss.
The tracking id is u991b0368047...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — missing items in the delivered parcel

 bnm1957 on Jan 2, 2018
Missing 3 items:
1 sleeveless sweater coat mens 42 size rs1345/- and 2 salwar suits unstiched dresses rs 3780:- (Rs1890/- each)

The items were delivered last week and we have informed the courier executive mrjayshanth who had collected the material and payment from us at shree ram international hotel in jodhpur.. His mobile no is ‭[protected]‬...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

First Flight Couriers — wrong delivery of docket no j991z1165102

 Vineet Bisaria on Dec 28, 2017
Your tracker showing the packet delivered on 27-12-17 at 13.35 pm and duly signed. The packet has not come to us. On calling first flight courier, chowk lucknow office at [protected] some mr. Vivek informed that some other customer has signed the sheet wrongly opposite our docket. Today is 28th 6.15 pm from 27.12 till now your entire office is sleeping and updated wrong information. We are regularly following up with the sender. This is ridiculous and shameful. We have taken the screen shot and can move to the courts of law also. But we are giving you a chance to take it up at your end, if we donot...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — document (pan) not received.

 lone Imran on Dec 28, 2017
I was trying to reach the customer care/ mumbai and delhi through the numbers given in the site.
08, vishal bhavan,
95 nehru place,
New delhi - 110019
Ph:[protected] / 39444444
Fax:[protected].
Email: deicsd@firstflight.net, no body is picking up the phone and even the mumbai number is not reachble.
There was one document under awb number b903z3191813. Which is showing it is delivered and signed by some "arshad" we dont have any one at home called arshad and nietehr we have recived the shipment.
Even i have emailed them on mentioned...
Complaint comments  Read comments [3]Complaint category Tax Services

First Flight Couriers — shipment not delivered but the status is updated as delivered - location : aminjikarai, chennai

 Trunx on Dec 27, 2017
Hi,

I have applied pan card online and the pan card is shipped using delivery partner "first flight courier". The current status of the shipment is delivered [on 23rd december 2017] but i haven't received the item. The delivery status is updated today [27th december 2017].

I called the fist flight couriers delivery center, aminjikarai - chennai. They are not confirm if the item is delivered and they said that they will check with the respective delivery person and confirm me by eod.

The status of the same item is different if viewed in first flight...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

First Flight Couriers — parcel undelivered.. pathetic customer service

 asmita10 on Dec 26, 2017
I am dr. Asmita indurkar. I was supposed to recieve a parcel from wardha on 21/12/17 (Tracking number - m991b6565079) the delivery person called me and didn't come for delivery that day. I spoke to your customer service person who was clueless about my parcel. I tried calling your regional office in mumbai but there was no response. I am very much disappointed by such an unprofessional service from a brand like yours.
I request you to kindly deliver the parcel as soon as possible....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — delay in delivery and abusing behaviour of your employee

 ucfahad on Dec 23, 2017
Delay in delivery and abusing behaviour of your employee regarding customer. And also threaten to not deliver your documents. I have recording coversation in my phone. If you need i will hand over to you.
My awb no. B903z2388659 and the delivery dead end date was 21/12/2017 till now courier is not received. And when i called in bhiwandi branch of ffcl courier centrethen there employee using abusing language and threaten me to not deliver the courier....
Complaint comments  Read comments Complaint category Other

First Flight Couriers — delayed delivery with destroyed package

 Biswajit Soumyaranjan on Dec 23, 2017
I have a package to be delivered from talcher, odisha to bangalore. The package was submitted at first flight courier office on 13th december, 2017 and it was delivered to me on 22nd december, 2017.
When i received the package it was covered with first flight poly bag which generally doesn't happen. Taking out package from that poly bag, i found first flight sellotapes applied at one of its side as its was destroyed by rat. Checking the items inside, it was destroyed and unusable.

Covering the parcel with a poly bag or applying of sellotapes at damaged places will not help...
Complaint comments  Read comments [1]Complaint category Products & Services

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