First Flight Couriers Customer Care
First Flight Couriers Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2725
COMPLAINTS

First Flight Couriers Customer Care

First Flight Couriers Ltd.

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

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+91 17 2394 4444  [Chandigarh]
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+91 65 7394 4444  [Jamshedpur]
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+91 36 1251 6152  [Guwahati]
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+91 79 3944 4444  [Ahmedabad]
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+91 16 1394 4444  [Ludhiana]
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+91 36 1260 8547  [Guwahati]
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+91 22 3957 6666  [Corp. & Regd. Office]
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+91 80 3944 4444  [Bengaluru]
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+91 80 3379 9999  [Bengaluru]
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+91 40 3944 4444  [Hyderabad]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
2%
Complaints
2725
Pending
0
Resolved
55
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

First Flight Couriers related photos (567)

First Flight Couriers Complaints & Reviews

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First Flight Couriers — missing the courier

 Sudharani Manelli on Jun 23, 2018
On June 14th 2018 I did a courier from aurangabad to Visakhapatnam. but it was not received by the customer. In tracking it was showing received on June 19th 2018 evening about 4.30pm. my courier details are (M991B7199776)
customer name is. S.BABJIKUMAR
mov numbers are ([protected] and
[protected].
please make it fast that it should received to the customer ....
Complaint comments  Read comments Complaint category Health & Beauty

First Flight Couriers — non delivery of item booked

 Venkat Balasubramanian on Jun 22, 2018
I booked an item thru a first flight collection centre in t. Nagar chennai to noida on 18-6-18. The docket no is c991b2405858. Though it was booked on 18th, their web site shows it was booked on 19th. Tracking the website do not show any info. The booking agent is also not helpful. He complains that the ho is not co operating and people in the north do not work. Please track the parcel and deliver at pasca, noids ph no[protected]...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — misbehaved by delivery boy and didn't deliver courier

 Jignesh Ladhava on Jun 19, 2018
I am jignesh ladhava from bhavnagar at gujarat. I have one courier from axis bank and it's very important (Pin number), but your delivery boy was misbehaved with me and say you write wrong address. Let me know that i got credit card through bluedart courier service with single call they find my address even bank verification team verified my address. And your delivery boy said you mentioned wrong address and he didn't deliver my courier at my address.

I think you give permission him to not delivered courier and misbehaved with anyone right sir

I give you details of...
Complaint comments  Read comments Complaint category Credit Cards

First Flight Couriers — milk powder

 Meher Lalitha on Jun 19, 2018
My baby was born in us and as she is unable to drink milk from india my hubby sent milk powders from us to india.. But when i recieved it the package was good but inside the boxes were broken and damaged.. Its a total waste of mny fr us... They charged 80$ fr us in united states for courier and the milk powders worth 120$... As it is a total waste of time and mny we r expecting refund...
Complaint comments  Read comments Complaint category Food

First Flight Couriers — delay in the shipment - air charges collected

 Sanchita Tuli on Jun 18, 2018
I sent a package to goa by first flight on June 14. Paid Rs. 720 for the same. After much ado on the delivery timelines I was told that the package will be delivered today. But has not been and the lazy goa delivery person is not even responding to the calls. The receiving party is leaving from the delivery address in goa tomorrow at 930 am. Even after requesting goa outlet says the delivery cannot be done before 12 pm. It's PATHETIC. YOUR CUSTOMER SERVICE REALLY HAS GONE DIWN AND UNDER....
Complaint comments  Read comments Complaint category Family & Relationships

First Flight Couriers — parcel delivered to wrong person and address

 Amir Siddiqui AICSM Phulpur on Jun 17, 2018
Dear sir my parcel no: j991m7358167 has been delivered to wrong address and person.
The courier boy was very irresponsible...
He did not tried to deliver at right person and did not call.
Instead he delivered to unknown person and address... While address mentioned on parcel was correct.
Pls take action on such irresponsible courier boy.
So that in future this accident should not occur....
Complaint comments  Read comments Complaint category Magazines & Newspapers

First Flight Couriers — documents not received till date

 Neha Kapiswe on Jun 17, 2018
I booked a parcel on 11.06.2018 and the estimated date to reach my courier to destination was on thursday 14.06.2018. Further on that date my parcel is showing delivered but not to that person somewhere else, current status is delivered but there is no name and number of that receipent. When i told this to courier person he was not giving my correct information and not attending my phone after that. I want my parcel delivered to correct person as soon as possible....
Complaint comments  Read comments [1]Complaint category Airlines

First Flight Couriers — consignment no: d04000734185 not delivered even after 10 days

 kirti goel on Jun 15, 2018
Consignment number : d[protected], dated : 6th june 2018

One envelope containing some documents were sent by me on 6th june 2018 from new delhi to gurgaon.
After tracking the status online, i got to know the status as "shipment returned to origin due to house locked". It seems your executive does not bother to went their as house was not at all locked. We spoke to gurgaon hub office where they promised they will deliver it today.

Again i tracked it online today (15th june) now the status changed to : receiver refuse to accept" returned to origin.
Complaint comments  Read comments Complaint category Pharmacy

First Flight Couriers — issue with consignment no. m991b7412111 | sumit wankhade

 Sumitsw on Jun 13, 2018
I sent below courier thruogh your service but till date it is not yet deliver. After calling the nagpur agency he told he has no courier guy for delivering the parcel at my given address. This is not acceptable at all. If your agency is not able to deliver the parcel at our door step then why you started this business. This is a ridiculous service by first flight. Please look into it as my i have to carry this parcel with me to ireland. My flight is at today night.

Hope your team will response on this on high priority....
Complaint comments  Read comments [1]Complaint category Movement & Delivery

First Flight Couriers — courier nit delivered but if I track it is showing as delivered

 Ravi Tej N on Jun 12, 2018
I need to get a courier through first flight it is showing as delivered on 26 may 2018. It s a bike insurence from icici its been worst the anger what i had is almost uncontrolled... Can't u maintain a tracking page perfectly
But i didn't got the delivery... May i know what happend to it if it is lost pls inform about it atleast i would have given a rating of[protected]/10 if i had a chance for u r service...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

First Flight Couriers — jajpur road branch ask money for handing over the pan card of my sister in law

 himadrimohapatra2000 on Jun 12, 2018
From: himadri mohapatra
Sent: tuesday, june 12, 2018 1:15 pm
To: 'ffcl@firstflight.net'
Cc: 'chhcsd@firstflight.net' ; 'himadrimohapatra2000@gmail.com' ; 'satishninl@gmail.com'
Subject: first flight courier - jajpur road branch ask money for handing over the pan card of my sister in law
Importance: high

To
The corporate head
First flight courier.

Sub: the jajpur road branch ask money for handing over the pan card of my sister in law.

Dear sir,

Myself is sh. Himadri bhusan mohapatra from...
Complaint comments  Read comments Complaint category Unauthorized charges

First Flight Couriers — bad courier service

 Sonu Singham on Jun 11, 2018
Sir, it's very painfull that v not received my corier which booking date is 5june18 from Delhi to gwaliar . Corirer arrived in gwaliar on 09 June.office no was off for two days. Today they sent the delivery boy but he has no balance in his mobile. Due to that he could not call me.but is not picking my call too. Very poor service by your gwaliar branch. Please take some action against it. It's very pathetic....
Complaint comments  Read comments [1]Complaint category Credit Cards

First Flight Couriers — courier not delivered at home

 makhan21 on Jun 11, 2018
Hello,

Pan card courier originated from mumbai & destination is aligarh. Courier arrived in aligarh on[protected]. Tracking number is b903z6658966. Wasn't contacted for delivery and pan card not delivered. No contact number is available to contact courier service. I am unwell, so can't collect from their office. Kindly arrange a delivery asap.

Thank you

Dr. M a khan...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

First Flight Couriers — hdfc bank credentials

 Pasumarthi Subrahmanyam on Jun 10, 2018
First flight failed to deliver a parcel even after 12 days. As per tracking status it reached destination 7 days before but haven't delivered courier.

None of the customer care service numbers are working.
No intimation or status update
Not sure whether my parcel is still exists or lost
Worst service i have ever experienced
Seen worst ratings and lot of negative feedback from so many customers

Government should cancel business licence for this kind of couriers on immediate basis...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — rotten shipment

 Ankith Jha on Jun 9, 2018
Hi my courier was left undelivered past date of receiving at the local hub. No intimation regarding the courier was shared, moreover upon contacting the company, the had no resolution or answer to my queries. Very disappointing and poor management, not a professional company at all when it comes to attention to the details. The courier company refused to answer any calls, took the money in advance and there was no follow up.

I rate this as the worst experience and we have very old association wrt business and personal relations with various cargo shipment companies. This shouldn't...
Complaint comments  Read comments Complaint category Food

First Flight Couriers — consignment number i991b1427779

 smitha patwardhan on Jun 8, 2018
The above consignment has not been delivered to me. When i call they are telling rudely that it's been delivered to the security (Very rude). Courier boy has signed himself as arjun instead of taking security's signature and telling it's been delivered to arjun whereas no security by name arjun exists in our apartment. And courier people telling do whatever you want, complaint to whomever you want. Such a big organisation but not responding properly. No basic courtesy as to how to behave with customers....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — pan not delivered and returned to origin.

 anshsaxena753 on Jun 7, 2018
Well, i got a text from courier service.
"pan kcnps4609q allotted for ack [protected]. Card sent by ffcl awb b903z6541552. Expected del dt. 22/05/18. Visit https://tin.tin.nsdl.com/pantan/"
Later then, i didn't receive any call or text from them. And now they're saying it has been returned to origin.
What next should i do to receive my pan back...???...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — pan card and your delivery service

 kashmiree sarmah on Jun 7, 2018
Many pan cards we have not received which are sent through first flight curie and it is the most lazy curier service i have ever seen. Never receive a parcel on time. Please change the people working under your curier service. They does not inform us that they received the good and without inform they returns the pan cards. We are facing many problems from this curier service. Please improve your service and help people. The tracking numbers we have not received yet are
1. B903z5691670
2. B903z5691668
3. B903z5691669
4. B903z6514538
5. B903z5691671
6. B903z5691672
Complaint comments  Read comments Complaint category Other

First Flight Couriers — pan dispatched from mumbai but not delivered to me

 sruthala on Jun 7, 2018
My pan card has been dispatched from mumbai on 11-apr-2018 by first flight couriers pvt. Ltd courier vide airway bill no. B903z5640221, for delivery at my residence, hyderabad, india. The pan card is expected to be delivered by 18-apr-2018. But my pan card is not delivered till date.
I contacted you number of times but your office replied back that you have already delivered.

I haven't received the courier till date, i need the proof that you have delivered to me, else i have no other option except reaching out to consumer forum/court of law for justice.

Thanks
Complaint comments  Read comments [1]Complaint category Movement & Delivery

First Flight Couriers — delay of delivery

 Deepannita Ghosh on Jun 6, 2018
I had posted a courier in 31st may from tinsukia assam first flight courier service center.. And it was to be posted to be keshtopur, kolkata. It's been more than a week but the courier have not been delivered to the destination yet. The location cannot be tracked as the consignment number i have given is invalid. The courier service team of tinsukia are not reaponding on my enquiry... Therefor i request to find me my parcel back as soon as possible....
Complaint comments  Read comments Complaint category Family & Relationships

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