First Flight Couriers Customer Care
First Flight Couriers Ltd.
Customer satisfaction rating: 2%
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2073
COMPLAINTS

First Flight Couriers Customer Care

First Flight Couriers Ltd.

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

Phone:
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+91 65 7394 4444
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+91 17 2394 4444
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+91 22 3957 6666
[Corp. & Regd. Office]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
2%
Complaints
2073
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

First Flight Couriers related photos (385)

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First Flight Couriers Customer Care related pictures (385)

First Flight Couriers Complaints & Reviews

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First Flight Couriers — Failed delivery of parcel

 Swati Acharya on Apr 25, 2017
Dear Sir,

This is with reference to tracking number E991B1611851. I had sent a parcel on 11/04/17 to Mariam Kapoor, Pune-411007 from first flight kolkata in crooked lane. The parcel was sent for delivery by pune first flight on 15/04/17. But had returned saying door locked. This i hv tracked online. I dont know if its true. After that till date i.e. 25/04/2017, delivery has not been made. Whereas it was lying in the office of first flight at pune. I have complained several times to kolkata office. But no action has been taken. Pune contact number that has been given to me is not...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — Pancard not received

 mashkoor johar on Apr 24, 2017
The pancard of mashkoor ahmad and maqsood ahmad is not received
resident of 4/950 near shaukat manzil dodhpur civil lines aligarh is not received eventhough it has reached to aligarh first flight courier branch office on 23/04/2017
the main reason of non-deleivery is that the the aligarh courier concerned deleivery boy who is: neeraj whose mob. no.879114123, is an irresponsible person he is not performing hs duties seriously.
neeraj never visit the recepients door personally to handover the DAK
in his area of shaukat manzil dodhpur aligarh.
all types of first flight...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Medical papers not delivered

 Namrata Naugaiya on Apr 23, 2017
Hi,

I have couriered my mother's chemotherapy courier b papers through first flight.

The insurance company says they have not received any papers and on first flight courier website its saying they have delivered .I need proof of delivery from first flight couriers as those papers are really important for us...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Non delivery of consignment no. D9910409399; D9910409400; D991C0409401 dispatched from Delhi on 13/04/17

 Uma Shankar Sinha on Apr 21, 2017
Consignment no. D991C0409401; D991C0409400; D991C0409399. The
above consignment reached Marol Hub Mumbai on 15/04/2017 but till this moment yet not delivered. While tracking on net it is observed that wrong information is displayed e.g. Pending insufficient address / Party not available.
Infact delivery boy has never visited at the address, nor contacted telephonically....
Complaint comments  Read comments Complaint category Credit Cards

First Flight Couriers — Awb no b903q5499292 not deliver at yet

 sagarkk on Apr 21, 2017
Dear sir my awb no is b903q5499292 and not deliver at yet my address is house no 30/2 block a-3 gali no 1 suraksha vihar vikas nagar uttam nagar new delhi 110059
and mob no 9810099824 and 8826336764

so pls arrange delivery its very urgent documents.

Uttam nagar branch delivery office mr rajkumar not pic the phone from 9 am to 9 pm i am trying more thane 100 colls per day but nobody can respond me.

So pls take action for delivery urgently....
Complaint comments  Read comments Complaint category Tax Services

First Flight Couriers — My parcel is missing

 Lesley valder on Apr 21, 2017
Consignment no:W00300390875

I went to their office(huskur gate) they told me that my courier is lost. They didn't even bother to search it, but made me to call their bosses. They told me their courier boy has lost it, they didn't even bother to call him.One of the worst service i have ever got. Professional courier and DTDC is better than this. Poorest service is provided them...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — Courier not reached the destination - 20 days and no where

 prajyots on Apr 20, 2017
The consignment number - O991B3917804

Date of dispatch - 1st April 2017
Courier submit to delivery happened at Gurgaon on 1st of April and it is 20th end of day and still there is no clue on the package delivery.
The place of delivery was Kanpur.

This was an urgent and important documents to reach and since this was not submitted I have incurred a loss of 20 000/-

I want the refund and the courier back...
Complaint comments  Read comments Complaint category Utility Services

First Flight Couriers — Delay in delivery within the given period

 vedpatel on Apr 19, 2017
Product send on 13 the April from Lucknow to Noida but still not delivered 19 the April.customer care deptt. Not responding call and there is no reply of mail complaint....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Complaint about courier J991M5878744

 Shubhi Pradhan on Apr 18, 2017
Worst courier service. Packet delivered were opened and half of the snacks were missing.
Courier boy fought for delivery at provided address & asked us to pick at Bus stop. After several phone calls, when delivered he commented "Ïtne paiso mei ghr tk nhi deliver krte", if we define the rates of workers? why we should suffer if salary is less by company? When we opened the cover packet from courier, our original packet was in worst condition (attach pic). It was already opened and snacks were missing and messed up together with extra waste. It seems packet was opened and snacks fall down...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Not picking up calls

 Er Rohani Gajraj on Apr 17, 2017
Sir, i need to ask the status of my courier..but hardly they pick up the call..bell goes on ringing... Services need to be provided...otherwise there is other courier companies too...this is last time i will ever use first flight services...the customer care no. is +911139444444..and is in noida sec 2. Please resolve or remove these lazy peoples from your company for betterment.
Thank You...
Complaint comments  Read comments Complaint category Education

First Flight Couriers — Very very bad delivery for pan card

 aquib786 on Apr 17, 2017
Dear sir/madam

my courier vide airway bill no. B903Q5371404, 4 apr 2017 but

not for deleverd my address and this courior servisec is very

very bad pleas improved your services

thanks...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — Consignment Number -E91600028808

 sssanjibbbb on Apr 16, 2017
My product is not deliver to my address Bangalore.my consignment number is E91600028808....
Complaint comments  Read comments Complaint category Travel Agents

First Flight Couriers — Facing problem in receiving my consignment...... worst service

 Ganga Prasad.c on Apr 15, 2017
Dear concern,

Courier details : A991B3222469

Destination address is Ibrahimpatnam (R.R District), Hyderabad. 501510.

From Chandhanagar.

I have given my parcel cover to my nearest shop on 11.04.2017 and your pick up guy has not taken on that day -- 1 day delay.

I have inquired with the shop guy very next day and he replied me that the pick up guy has not come to pick up on 12.04.2017 - - 2 days delay at starting point only.

Finally courier started on 13.04.2017 from the origin -- 3rd day.

On...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

First Flight Couriers — Extra amount charged for services which are not available

 vivek1winner on Apr 15, 2017
On 10th April 2017 In indore geetabhawan first flight agent booked parcel for Chennai with Thier premium services promise and charged excess amount for docket no.P991P0004355 but it was not delivered on priority basis and takes more than 3 days now no one ready to redress my complaint and even not told sorry for Thier fault ....
Complaint comments  Read comments Complaint category Other

First Flight Couriers — Horrible company, I urge you not to use it

 Axe A on Apr 15, 2017
First Flight is one of the most horrible and cheating couriers.

I had send a courier from Pune to Bangalore.

After 5 days it shows out for delivery from last 2 days.

Most the numbers on the website do not work

One number was working, but as soon as I said I said my courier has not reached, they DISCONNECT my call and blocked my number.

When I call their representative who picked the courier for delivery, he says it will be delivered shortly... that's his standard answer all the time....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Couriers not received as on 14.04.2017

 Kumari PRATIMA on Apr 14, 2017
Sir my consignment no is m991q3250332 its showing on your site it received as on 14.03.2017 but i did not received it as on date. Please provide me my consignment or give the reason why you did not delivered me as on 14.04.2017. If you all ready delivered provide name of the recipient.
Name : pratima kumari
Address : a 23, kaushal puri, chauhan patti, near amba associate, sabhapur delhi 110094...
Complaint comments  Read comments Complaint category Insurance

First Flight Couriers — Bad service of first flight courier service

 Niladri16 on Apr 13, 2017
It is quite unfortunate that one courier is booked in first flight on 8th april 2017 from chennai but today it is 13th april still it is not reached the destination. Every time i called customer care no, they only tpld that it will be delivered on any day. The courier is lying in bangalore from 11th april 2017 onwards and nobody cared to deliver. I find this extremely unsatisfactory and unprofessional. As a corporate person i should feel that they sho work as per their ethics and name what they have given to themselves "first flight".
C991b2231280...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — Docket no b991q4586720 not received but it show delivered

 anuj kumar Chauhan on Apr 13, 2017
Sir,

Kindly inform you that my pan card not diliver but when i chek this on first flight it show dilivered.

First flight consinment no-b991q4586720

Please tell me about this consinment,

Ir please teck on urgent base because if my pancard in other hand then it should be critical for me. And diliver boy haw can diliver my pan card to other person.

Hobit kumar chauhan
9997189437, 9720200700...
Complaint comments  Read comments Complaint category Products & Services

First Flight Couriers — Courier delivery ,late

 Kesava Devanaboyina on Apr 13, 2017
Hi,

I have been waiting to receive this courier since 3 days. I supposed to receive it within couple of days as it was promised and i paid for.
When i track to see the progress it shows:
Location date local time status
Bangalore 11-04-2017 11:35 arrived at bae white field branch

As your bangalore office is at whitefield my to address is located as whitefield only. So, why is it taking sooooo long to deliver a courier which is not important to you but me.

Tracking no: A991B3210843 sent from Hyderabad to bangalore.

Need...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — Courier booked but not delivered

 harpreet singh Longia on Apr 12, 2017
My courrier number is p991m0329404
It was booked from indore to ropar punjab on 31-3-2017 but it was not delivered there and returned to indore. Which was received by me on 12/4/17 no call were made by any courrier service of first flight in punjab to the concern person to whom courrier was send. My booking charges also not returned by office....
Complaint comments  Read comments Complaint category Postal & Delivery Services

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