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First Flight Couriers Customer Care
First Flight Couriers Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2317
COMPLAINTS

First Flight Couriers Customer Care

First Flight Couriers Ltd.

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

Phone:
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+91 65 7394 4444
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+91 17 2394 4444
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+91 22 3957 6666
[Corp. & Regd. Office]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
2%
StatisticsView Statistics
Complaints
2317
Pending
0
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

First Flight Couriers Complaints & Reviews

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First Flight Couriers — theft of goods from the consignment packet by the courier

 Joydeep Nt on Sep 22, 2017
The worst courier in india they are thieves bloody r#$%s they stole clothes from my packet and then repacked it and delivered tbus happened recently to me in september 2017 when i gave them a packet grom delhi for delivery at bangalore consignment no. D03400322683 they dont know how to run it they close immediately close down they cant even afford to maintain network and gave outsourced delivery to thieves...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — courier nahi mila hai

 Chhotu pyare on Sep 20, 2017
Sir mera courier jiska no j94400040228 hai jo ki mere home address krishna kant jha vill gogri post gogri dist khagaria pin851202 hai par 22 aug ko dispatch kiya gaya hai jo ki mujhe nahi take nahi mila hai check karne par status delivered show kar raha hai address begusarai show kar raha hai jo ki maine diya hi nahi hai isliye jald se jald mera courier mujhe bheja jaye...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — courier boy denied to deliver product on provided address

 vijay shewale 007 on Sep 19, 2017
This is happening for the second time from first flight couriers company.
Courier boy is straight denied to deliver parcel to given address as he was saying that he not able to find the address. When i called him he said me to collect it from courier office.

When i confirmed address from him the address was correct and anyone can find that address easily.

This is very ridiculous to collect parcel every time from office just because of courier boy laziness.

Also when i called him to deliver product as i was waiting for him to collect the parcel...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — nsdl courier not received

 K K Gnaneswaran on Sep 18, 2017
Dear sir / mam,
My father applied for the pan card on nsdl by july, after that, unfortunately we are not available in our house continuously. So today only i check the nsdl website for my father pan card status, it's mentioned already dispatched and also mentioned your courier tracking number b903q7857666. I checked the tracking number in your website, is mentioned already the consignment was delivered on 2nd august at 12.05pm. But we are not received any courier on that date. And also mentioned in your tracking details, signed by. Company seal & sign, but not mention which company and also...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — undelivered urgent consignment - m991p0035721

 Shubhendra Pratap on Sep 17, 2017
I have a very urgent document that needed to get delivered from pune to delhi on 16th of sept. However, the consignment is still sitting in some office of yours while the portal says 'out for delivery'. While calling your delivery person on 16th evening (6 pm) he replied that it is too late and he wont deliver it till monday. I was made to call so many numbers to get this info as your delhi team keep diverting us from one number to another.

Tell me what's the use of taking express service if you are not gonna fulfill your promise? Due to the negligence and inability of your pathetic...
Complaint comments  Read comments [1]Complaint category Movement & Delivery

First Flight Couriers — misplacing of document of pod no. u00600211072 dated-18/07/2017

 Geojit financial on Sep 16, 2017
We have send the courier through first flight courier from jamshedpur branch on the date of18/07/2017 with pod no.-u00600211072 but till date the document is not reache the destination. We tried to track the document but we are unable to track. The concern person mr shekhar who is the area manager of first flight he is very irresponsible person he neither pick the phone nor able to track the document. So i request you to kindly find my document and return it to me as soon as possibel....
Complaint comments  Read comments [1]Complaint category Other

First Flight Couriers — parcel. no clue where is the parcel. con no.-j991m6412084

 Sid Srivastava on Sep 16, 2017
You first flight guys promised 100 of things but your delivery procedure is worst. My parcel's delivry date was 13/09/17 but now also i dont have any clue where is my parcel and ur workers in talegaon are keeping thier mobile switch off so i am unable to contact them also. Kindly do something to ur office n deliver my parcel today only to keep ur name safe otherwise this will be the last time i delivered any thing by fjrst flight....
Complaint comments  Read comments [2]Complaint category Institutes

First Flight Couriers — my consignment not delivered even after a month and now they are not able to find my consignment at the time of returning

 SantoshKumar0756 on Sep 15, 2017
My consignment (O991b4220173) was sent for delivery on date (03-08-2017). They committed that this consignment will be dispatched by 07-08-2017. Checking status they didn't delivered this rather it was returned from there. Even they have not returned to me at my "from" address. Its bee month, they are not able to find my consignment status. Request if i could get help here to get my consignment back and take some severe action against the company s who keep cheating like us while taking the consignment and promising to delivering it ate earliest date....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — more than 50% gst charge

 Smita Buch on Sep 15, 2017
I sent a parcel to india from canada to my parents with kbee support. The value was around 30 cad which is around 1500inr. They guy charged 844inr from my parents as gst as it was written on the parcel and did not give any receipt too. How much u r supposed to charge and why no receipt. I have been trying to call vishakha bhawan delhi branch since few days as the add was from them and sent an email to them. No one is picking the phone anf no reply of my email. Kindly explain.

Smita...
Complaint comments  Read comments Complaint category Tax Services

First Flight Couriers — courier not delivered

 ssjha1988 on Sep 16, 2017
My courier having PAN CARD, and its consignment no. B903Q7373481 has not been delivered till date. And after enquiry in its Patna office, courier boy is asking for Rs 40/- as a bribe money for its delivery .
After denial from my end he is asking to collect from its office.
It is already 2 months old, and I am suffering with this delay. Kindly do the needful at earliest.
Other wise I have no any other option than consumer forum....
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — unprofessional staff and service

 Vidhi Suthar on Sep 14, 2017
I had send courier from ahmedabad to mumbai on 8th september, 2017. Its been more than 5 days the courier is not been dispatched.

Tried getting in touch with your ahmedabad office as well as muzafarpur office but there is no revert form there end.

Ahmedabad office operator gave reference on mr. Darshan mistry, who was very rude and unprofessional over call and disconnected the call.

Consignment number: g991m0443133...
Complaint comments  Read comments Complaint category Products & Services

First Flight Couriers — my parcel of medicines - m99186029831

 gilidazzle on Sep 14, 2017
Sir/mam, this is the second time they have conveniently misplaced my parcel. I call them and they say its not come yet and then i check online the status and tell them that it says out for delivery from past 2-3 days then they ask my parcel number and say that it fell down. My house is located a little far also the medicines were expensive but the third person who sent it dint recollect the price of medicine well and put a very low price on it. And they just blatantly took advantage.

I feel so low on the quality of service, on top of this misplacement they ask me to call pune branch...
Complaint comments  Read comments Complaint category Postal & Delivery Services

First Flight Couriers — not getting delivered from last 10 days

 Ravi2404 on Sep 13, 2017
Courior was shipped from ludhiana 10 days before to hoshngabad and after 10 days again reminders we r asked to pick courior from office... Also i have not recieved any call from office located at hoshngabad..
First of all first flight claims that they r fastest courior service.. What a pathetic service it is which does not deliver products even after 10 days and also not contact concerned after so many days.. Office is not open when u go to office even in working hours.. Plz change ur name from first flight to 'last flight if possible'...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

First Flight Couriers — unprofessional behaviour on services (pan card delivery)

 Ravi_tripathi on Sep 12, 2017
Hi,

I didn't receive my pan card from ffcl courier company. I tried to call multiple time but no one responded the call. My awb number is "b903z2336101". The expected delivery date was 15th aug 2017 but still not yet delivered.

Kindly consider this request and please deliver the courier to my home address or else let me know from where we can collect the pan card.

Regards,
Ravi...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — content inside the courier cover is empty while delivered

 security.ambattur on Sep 12, 2017
Dear sir,

To whom so ever it may concern, this is to inform you that a courier cover awb. No is m 9190003533 which was delivered to our address on last thursday (On 08.09.2017) found empty. Our team are not aware of what is the content inside but we found the cover is opened at the envelope joints. Only when the client came to know that the content inside the cover is empty because he was aware of the content (Sodexo coupon-worth rs.5800.00). So he refused to receive the same. This is not happened before like this and we always trust your company and your people and we believe this...
Complaint comments  Read comments Complaint category Other

First Flight Couriers — consignment not delivered * b903q8118871

 Avinash7370 on Sep 12, 2017
My consignment not delivered on my address and this company not sharing any details with me. On first flight website its showing delivered and hand overs to mr. Rakesh but its fake. On any person available on my home and street on the name of mr. Rakesh. I m trying to get in touch with them on mail id and office address but office is closed and number coming switched off.

Its highly confidential govt. Documents. Please help to resolved the issue....
Complaint comments  Read comments [2]Complaint category Tax Services

First Flight Couriers — unable to track the consignment no.b01900120596

 Tarak Dey on Sep 11, 2017
We are not able to trace the subject mentioned consignment sent to us by ibai, mumbai. Please let us sent the latest status of the consignment. Our contact details : 9681101396, anil. Sarda@abibpl.com...
Complaint comments  Read comments Complaint category Insurance

First Flight Couriers — worst courier service & unethical unprofessional behaviour of employees

 saini23791 on Sep 11, 2017
My courier was dispatched from lucknow on 06.09.2017 received at the first flight courier office in bhiwadi by 08.09.2017, sent to rewari on 09.09.2017. When on 11.09.2017 i made followup calls they said that the area bawal doesnt comes under their region and dispatched it back to bhiwadi. The people at rewari did not even make a call that we have your parcel if you can collect it from the first flight office. The people at firstflight being least bothered about the consignment delivery rewari people at first flight blaming bhiwadi people and bhiwadi people blaming rewari people. We customers are...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

First Flight Couriers — pan card not got

 shreyamishra2017 on Sep 11, 2017
Sir
My pan card has not been delivered yet which was supposed to be delivered on 3/09/2017. My acknowledgement no is —
881051151788161. Please see the attachment for details.
Kindly see to it.
Thanks
Chinta mishra...
Complaint comments  Read comments Complaint category Movement & Delivery

First Flight Couriers — lost my consignment no m991b5975872

 kumarsha2 on Sep 9, 2017
I have sent the original document for reimbursement to Gurgaon finance team.
Now, when I was tracking the status of my consignment, it is showing as Lost/Misplace in transit.
My consignment number is M991B5975872....
Complaint comments  Read comments Complaint category Other
0

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