E Zone / Panasonic Tv — Non Receipt of Goods after 40 days of pay.

Had Paid for a 29" CTV ON 03/09/2008. I have received my Television till date (18/10/2008).
Inumerable calls and visits have been done so far but in vain.
Our phone calls are attended as if we are a pain on the company.

All 'bull ' reasons have been given so far (including that the TV is imported and would take time!. Ivery well know that they are made locally and if it is imported how could the store give us a confirmed delivery date ?)
The swanky store has the most mediocre services and absolute no courtesy to the customers.
The store claims to have SAP systems and hence the payment reversal takes 15 days.
The however do not know that inventory management is the USP why SAP is so popularly known for.
I see no other option but to lodge a court case.