[Resolved]  Ebay.in — Release of funds

Address:

Chennai, Tamil Nadu

Please help me with my problem. I sold a mobile phone on ebay.co.in. Since the buyer was based in Chennai, I delivered the phone in person to him. He also confirmed that the receipt of the item on ebay in front of me. This happened two days ago. Today , I got a call from ebay stating that they need a physical receipt to release the funds held in Paisapay. I have told them that the item was hand delivered and have asked them to contact the buyer to confirm. They are refusing to accept this and have frozen my account. What are my options here? The buyer has agreed to confirm the receipt of the item. But ebay are refusing to call him and confirm. Do i have any grounds to file a case against ebay? The item is very high value. Please help me with this matter. Also, I`ll provide additional details if required.

Thanking you.