eBay.in Customer Care
eBay India Private Limited
Customer satisfaction rating: 43%
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COMPLAINTS

eBay.in Customer Care

eBay India Private Limited

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14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East)
Mumbai
Mumbai City District
Maharashtra
India - 400063

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Customer satisfaction rating
43%
Complaints
4373
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1207
Resolved
1561
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eBay.in Complaints & Reviews

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Ebay.in — my refund was approved but refund money not received after so many days compared to refund delivery time

 Tapa das on Jan 16, 2018
Dear sir,
I bought a one plus 3 refurbished mobile phone from ebay.in but received very bad condition phone. Then i returned this mobile phone but i have not received the demand draft yet. When the first time ebay sent the demand they got back When I asked ebay they said your address wrong then, 12-15 times i talk to the customer service and every time they just confirmed the dd details and address and say your dd is ready we will be sent as soon as possible but i have not received the dd yet.
There is no point in talking to the customer service. Like before, repeat the same # again...
Complaint comments  Read comments Complaint category Mobile Handsets

Ebay.in — regarding payback points.

 psksaran on Jan 15, 2018
I planned to buy laptop bag using payback points (2500) in ebay website on 22-dec-17. Some technical error occurs while redeeming my points, after that payback points got deducted and i couldn’t able to place the order. May i know the status of my payback points.

I contacted customer care executive several times, but no use.

Every time they are asking me to wait for 4 more days. I faced this issue on 22-dec-17, i have waited for around 3 weeks. Still they are escalating the issue..

These are all the people who escalated my concern to appropriate team....
Complaint comments  Read comments Complaint category Other

Ebay.in — demand draft has not yet been received

 Sagar Singh Negi on Jan 14, 2018
Dear sir,
I bought a infocus m370i mobile phone from ebay.in but received broken display phone. Then i returned this mobile phone but i have not received the demand draft yet. When the first time ebay sent the demand draft to the wrong address. Send to moradabad instead of dehradun. Since then, 12-15 times i talk to the customer service and every time they just confirmed the dd details and address and say your dd is ready we will be sent as soon as possible but i have not received the dd yet.
There is no point in talking to the customer service. Like before, repeat the same # again...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

eBay — ebay and phonepe are fraud

 janiketj@ on Jan 11, 2018
I have made two payments on Ebay from Phonepe. One of Rs.57 via email skshaw4@gmail.com and another was of Rs.106.40 via email janiketj@gmail.com. The phonepe registered mobile is [protected]. The transaction was done on 7th Jan 2018 (Rs.57) and 10th Jan 2018 (Rs.106.40) Ebay and phonepe is not helping me. Pls refund my money and take action against Ebay, Phonepe. Phonepe transaction id - P1801071053275395229495 and P1801102308144744153788. No transaction id or paisapay id generated from Ebay. Thanks...
Complaint comments  Read comments Complaint category Online Shopping

Ebay.in — complain about seller - diggital estore

 Nisheeth chandrachoor on Jan 11, 2018
I lost all faith from ebay today. I am doing online shopping on indian, chinese e-commerce websites since last 10 years but never suffered mental agony as i have this time. Sellers like diggital_estore is damaging all reputations of ebay. Today they cancelled my order which was made a month ago. They asked for extension, and further 3 extensions which i accepted but still cancelled my order. They provided fake bluedart courier tracking id without dispatching the product. Please remove such seller. They are very much habitually involved in such fraud tactics. This time i am not going to spare them....
Complaint comments  Read comments Complaint category Mobile Handsets

Ebay.in — laptop and dvd issue

 pravin.tayde on Jan 11, 2018
Dear team,
I have communicate several time with ebay.in team for laptop issue, still my issue haven't south-out yet. Team making statement and playing with issue. I am not satisfied by given support.
However, i just want refund.
Kindly ref attachments to know issue via pics

Note - pravin tayde
Mobile no-[protected]
Paisapay id [protected]
Claim id:-3378231...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Ebay.in — mobile not repaired

 sk.sam on Jan 11, 2018
I am purchase kult 10 mobile on ebay shopping website..8 months ago. Mobile work well but one day morning my mobile auto swich off. I am trying swith on mobile but did not swich on.. Then i call ebay custmer care,, they give sarf trading sellers mobile no. Then i call service center... He told me dont worry.. Send your mobile by indian courier post... Then i sent my mobile on 24 dec.. The mobile reach service center 1 jan 2018.. After 7 days i am when i am calling call switch off, sometime not reachable... After trying calling 10 time they pick call and they said today.. Tomorrow.. 5 days.. His...
Complaint comments  Read comments Complaint category Mobile Handsets

eBay Online Shopping — deliver damage and dead product

 Sinha Tarunkumar on Jan 10, 2018
Dear sir myself tarun kumar sinha i place the order nokia 3220 refurbished mobile but they deliver dead and damage mobile product. As per online ad in a ebay its clearly mention they provide refurbished mobile phone but the provide damage and dead mobile phone. And many times i try to talk with supplier but he is not ready to pick the phone and the sales person sitting there he is very rude any not ready to coprate or listen my problem. And ebay don't have any customer helpline number to solve the issue so please take the action against him....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Ebay.in — ebay - 3322411-ordered oneplus 3t mobile in ebay but received an basic micromax mobile (claim - 3322411)

 Tamilarasanekambaram on Jan 9, 2018
I ordered an oneplus3t mobile worth rs. 24000 on ebay but received an micromax basic set instead. I called the seller immediately and reported about it. The seller didnot respond to my calls properly and just said me to reach ebay after series of followup calls. My claim 3322411 on ebay was opened on the same day that i reported my issue.

More importantly i recorded a video of uncovering the parcel that was delivered to me because the weight of the parcel was soo suspicious that reminded me about all the fraudaulents happening through online shopping.

I provided all...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Ebay.in — worst quality of moto turbo charger given

 sharma75512 on Jan 8, 2018
I ordered a charger from ebay on 21 december 2017. Product got delivered on 29 december2017. Now i have checked the charger on my phone motog4plus. It is not giving proper charging to phone. I thought it might be problem on my phone only that it is not working properly, i checked using same charger on another phone motog5splus. After charging phone from this charger, phone has stopped working. It has only been 2 months, i have got this phone which has stopped working after charging the phone from this charger. I can not expect worst service than this. I am really pissed off and company has refused...
Complaint comments  Read comments Complaint category Mobile Service Providers

Ebay.in — received a duplicate product without invoice

 pranav65 on Jan 6, 2018
Hi,
I have bought a battery for my samsung galaxy a7 from ebay.in on 14/12/2017.
I received it on 18/12/2017 with no invoice.
I went to a mobile repair shop on 25/12/2017 to get the battery replaced because the phone comes with an in-built battery and only a technician can replace it. While replacing the technician found out that the battery is slightly swollen and was not getting assembled in my phone. I immediately raised a claim to return the battery on ebay.in and sent the images of the battery to the seller as well as to the ebay claim department. 2 days later i received...
Complaint comments  Read comments [3]Complaint category Online Shopping

Ebay.in — fraud call bank transfer

 tayeem on Jan 6, 2018
I got a call from a no. +91-[protected] true caller showing ebay and they scammed me into transferring 28000 to their account.. They gave me the account no. Ifsc code n account holder name and for the beneficiary name they told ebay.in
.. I have transferred 28000 rs to that account. I am attaching my whatsapp chat details.. Please take appropriate action and oblige. Its a fraud. Please help....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Ebay.in — regarding courier misplaced

 Rahul Goral on Jan 5, 2018
As i received msg from sarf trading t my blackberry passport can't b repair under warranty. I was agree with them and said, to courier that mobil at another address. But their management courier it at wrong address. Now a person who was responsible for courier it i not receiving my call a unprofessionally says that sir we have done mistake and please do adjustment..+91 [protected] this is his number...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Ebay.in — increasing time is not giving a demand draft

 Tapa das on Jan 5, 2018
Ebay not giving refund demand draft; its delivery is moving forward from the date forward. Dear ankit,
Claim id - 3279831

We are pleased to inform you that we are approving your refund request. Based on your refund choice, demand draft will be dispatched between[protected] to[protected] to your specified address.

Should you have used payback points, it will be credited to your payback account by[protected].

Please find the details here

Remarks : we tried to contact you on your registered number (Private) at 10:15:59 am on 05-dec-2017...
Complaint comments  Read comments Complaint category Mobile Handsets

Ebay.in — not getting my refund even after complaining several times

 abhi2068 on Jan 4, 2018
I have order playstation from ebay but due to technical error i reshipped it. Since then 4 months have passed but i have not received my money despite complaining to their customer care many time. They have a money back guarantee scheme of 1 month. Claim id -3158146. Every time i called them they told me to wait for 10 days but it was also of no use. I have talked to their senior executive also but she also ask for 10 days and then also i didn't got my money refunded. I have lost all hopes of geeting my money back and i suggest everyone not to shop on this site ebay....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Ebay.in — product not delivered

 hemant910 on Jan 3, 2018
Hi team,

I have recently purchased "sony playstation imported orignal platinum wireless headset for ps4, ps4 pro, ps3" from ebay on 24th dec 2017 and made an online payment paypaisa id "[protected]" but in the courier company records (Aramex-[protected]) its mentioned as cod.
Due to which they are asking me to pay again, when i called ebay on 30th dec 2017 they informed that they will fix the issue with aramex in 48hours. But its been more than 3 days there is no resolution, they are not helping me getting my order or nor they are canceling my order.

Request...
Complaint comments  Read comments Complaint category Online Shopping

Ebay.in — selling refurbished products as brand new

 anckit on Jan 3, 2018
I have purchased a laptop from ebay.com.

http://www.ebay.in/itm/Dell-Latitude-E5470-Intel-Core-i5-6200U-8GB-DDR4-500-GB-H... />
Product: dell latitude e5470 intel core i5-6200u/8gb ddr4/500 gb hdd/ intel hd/ win10 pro
Date of purchase: 23-dec-2017
Paisapay id [protected]

As you can see this product was listed as "brand new" on the ebay (Though seller ended the listing) but when i asked dell they confirmed that this is a "refurbished" laptop as per their record so i asked my ebay to refund my...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Ebay.in — regarding my refund

 Murali Gowthami on Jan 3, 2018
Dear sir,

I am murali krishna t, i purchased mobile through ebay.in while receiving time it not working perfectly then i raise a claim and after 1 month they people tell to me send the hs from your end and they provide to me my refund money back so i dispatch the parcel from my end through dtdc courier on 26th december 2017 and it's dispatch same on 28th december 2017. Still now (3rd january 2018) my money not getting refund to me of rs 7000 so pls help to me to get back my money.

Doc no: b50974259
Courier name : dtdc...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

eBay — samsung galaxy s4

 Sharmavishal31 on Jan 3, 2018
As i ordered samsung galaxy s4 frm the ebay as a guest account. Ebay is suggested by my friend as it is trustworthy website but whn i recevied my phn and try to switch on the phn but phn doesnt respond i was shock that the ebay is providing such kind of the service to its customer. These kind of services frm the ebay side is unexpected. This makes ebay to loose their customer as now its approx 8 days frm the 1st complaint i didnt get any resolution whch make me to not use ebay infuture. The phn is totally dead nd i snd all the pic. Its a refurbish phn whch i order but its totally dead if i dont...
Complaint comments  Read comments Complaint category Mobile Handsets

Ebay.in — original onlite 20 watts rechargeable led emergency bulb

 batababu on Jan 2, 2018
The complaint subject was ordered on 22 dec, 2017. Rs.269/- paid online (Paisapay id [protected]) in advance. Item was delivered in time.

The issue is the mrp printed on its packing is rs.50/- only whereas the invoiced amount is rs.269. I raised a claim with ebay but they refused to settle the case (Attaching photographs of the item, its cover with original mrp, copy of invoice raised by the supplier and screenshot of ebay's reply).

I humbly request you to settle the case amicably.

Joseph. K...
Complaint comments  Read comments Complaint category Electronics & Appliances

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