Ebay.in — FAULTY PHONE SOLD BY EBAY AND ABUSED BY THE SELLER REGULARLY ON EBAY.

Address:

West Delhi, Delhi

This is regarding My order ID[protected] on EBAY.IN.

I have been given a faulty phone not once, but 2 times from the seller. and according to ebay policy I am entitled to a refund within 20 days. Its 21 days now and I am yet to get any solution from your side. Your customer support executive who called Me told Me that I "HAVE TO" take a replacement, and so does your seller, who has been rude to Me all along.
1. When his 2nd replacement phone also turned out faulty, he said I WAS IMAGINING THINGS.
2. When I forwarded him a a copy of email sent to Ebay customer support, he replied back to Me saying "I WILL TALK TO MY LAWYER ABOUT THIS CASE AS I AM OBLIDGED TO REPORT CUSTOMERS LIKE YOU.
3. WHEN I LEFT A FEEDBACK ON HIS PAGE ABOUT HOW HE HAD CALLED ME CRAZY AND THAT I WAS IMAGINING THIS< HE REPLIED BACK SAYING "DILLUSIUNAL CUSTOMER".

IF this is the level of the sellers of EBay and the site Ebay which allows such abuse to its buyers, then I have no option but to take this matter to court.

EBAY POLICY clearly specifies that a customer is entitled to refund/replacement if he is not 100% satisfied. It also says that if the seller doesnt respond to a cmplain raised against him in 10 days, then the money would be refunded to the buyer, but in My case it has been 22 days and the seller has not even once contacted Me or responded to the claim raised by Me. This is a blatant non fulfillment of the companies own words written on their own website.

I have no means left now but take up this matter legally with EBAY INC, and the SELLER. I have spoken to My lawyer regarding the matter and if My money is not refunded now to My account, and I do not get any assurance their side on this case within 24 hours, then I would be forced to file a case in the CONSUMER COURT OF DELHI STATE, against the COMPANY as well as the SELLER, and claim My REFUND AND DAMAGES, LEGAL FEES, and CLAIMS FOR METAL TORTURE.
Regards,
Rahul Chellani.
ph: +[protected]