Ebay.in — Fraud, money holding

Regarding eBay global easy buy. When you place an order they do not ship it. 75% of my global easy buy orders have never been shipped. They give 10 days as shipping time and further take 7 days to make refund , in all nearly 20 days. Now if you take all the money from similar un shipped transaction and take that money, you can easily have enough money for you to run another business , maintain legal books or use that money for running cost daily expense

My complaint is,
1) Why do you take orders that you know you'll fail to ship
2) Once know it will not be shipped why do you take so long for refund. When you charge money instantly then return it instantly.
3) Even after my numerous email, they do not respond.

GEB[protected]