[Resolved]  Ebay.in — ebay gift not honored

Address:

Gurgaon, Haryana

Sir,

I was promised a gift (160 GB HDD) by ebay. However after repeated mails to ebay, I havent received any. As per my last conversation, ebay promised me the HDD with shipping details. However there was no word from ebay thereafter. I was preoccupied with some personal issues. When I contacted ebay again in Jan, I was informed that case has been closed, as I didnot communicate for some time.

This fraudulent on part of ebay as I was promised communication from ebay, but never received the same.
Now they have closed the case without permission.

Promotion Gift status [#IN ?01 ] (KMM40014133V8361L0KM)

Abhinav Bhushan

Below is my chat with ebay customer rep.


kooabs03
Initial Question/Comment: Item not received or not as described
11:53:44 AM SystemSystem
Thank you for contacting eBay.in Live Help. Please hold for the next available Live Help agent.
11:53:44 AM SystemSystem
Dhanashree B. has joined this session!
11:53:44 AM SystemSystem
Connected with Dhanashree B.
11:53:49 AM AgentDhanashree B.
Hello, Welcome to eBay Live Help. My name is Dhanashree. How may I assist you today?
11:54:06 AM Customerkooabs03
[#IN ?01 ] (KMM36529692V9189L0KM)
11:54:17 AM Customerkooabs03
I have not received this gift yet.
11:54:24 AM Customerkooabs03
monsoon gift
11:55:30 AM AgentDhanashree B.
Oh ! Sorry to hear that.
11:55:30 AM AgentDhanashree B.
Please help me out with your eBay User ID.
11:56:03 AM Customerkooabs03
kooabs03
11:56:40 AM AgentDhanashree B.
Thank you.
11:57:41 AM AgentDhanashree B.
To ensure the safety of your account, we will need to verify some details. Kindly provide your Name, Complete Registered Address, Pin Code and Telephone number.
11:58:26 AM Customerkooabs03
abhinav bhushan, pin code 122002, phone no. [protected]
11:58:42 AM AgentDhanashree B.
Thank you for providing me with your contact information. Just a moment please while I review your account to verify the information you've given me.
11:58:50 AM Customerkooabs03
ok
12:01:36 PM AgentDhanashree B.
This is taking longer than I expected, kindly bear with me. I will be with you shortly
12:01:51 PM Customerkooabs03
ok
12:05:53 PM AgentDhanashree B.
Thank you for being online.
12:06:08 PM AgentDhanashree B.
I am regret to inform you that the issue has been close from our end.
12:06:18 PM Customerkooabs03
closed??
12:06:29 PM Customerkooabs03
i havent received my gift yet
12:07:58 PM AgentDhanashree B.
On checking the details I see that you have contacted us in Nov 2010 after that you have not contacted us for the issue..
12:08:45 PM Customerkooabs03
that is because i was supposed to be contacted by ebay
12:09:06 PM Customerkooabs03
they sent me mail that issue was escalated
12:11:09 PM AgentDhanashree B.
Since this promotion is quiet old we have close the cases.
12:11:51 PM Customerkooabs03
that too without sending me the gift??
12:13:18 PM Customerkooabs03
Allright, I will be proceeding legally against ebay for fraudery, if I dont get my gift.
12:15:17 PM AgentDhanashree B.
I sorry for the inconvenience cause to you but since this issue has been closed I will not be help you out.
12:16:24 PM Customerkooabs03
fine


Session ID 26341113