Ebay.in — Item Not Received and Supervisor is not available there to talk to me.

I have ordered two items from eBay which were listed with free delivery option and now courier company is asking me to collect in person from their office which is not all possible. I have raised a claim for this and eBay customer support is also not helping at all. I have been in touch with eBay CS from the day I filed claim and everyday I have been given one answer by the Support team that you will get call from our end by the end of day and your issue will b e resolved. I'm just waiting and calling to eBay, nothing is going to resolve my concern. Today, I used the chat channel for my concern and the bloody agent said me that your cht can't be transferred as the supervisor is not available here. IS SUPERVISOR ALLOW TO GO OUT OF OFFICE WITHIN THE SHIFT TIME. OR THEY DON'T WANT TO RESOLVE MY CONCERN. CLAIM ID IS : 278809, 278810 Use ID: professionalism15 Contact Number: [protected] I won't purchase anything from eBay hereafter. I'm just screwed, no one is helping me.