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Ebay.in — item not received money not refund

paisa pay id- [protected]...seller failed to deliver item before 15 sep...on 16th after asking ebay customer service person claimed for money refund...on 17th eBay put refund process on hold...I contact both seller and ebay and they told they are going escalated the matter to higher authorized person and would give a reply with 24hrs. What they never did
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