Ebay.in — missing item

Hi

I had purchased a Calvin Klein watch from a seller in Indore through ebay . The parcel was received and not opened right at that moment. When the parcel was opened after the courier boy had gone, there was nothing in the parcel. On raising the issue with ebay they asked me to provide a document from courier company giving the weight of the parcel at different points en-route to the destination which has been denied by the courier company. In absence of the document the ebay has rejected my claim. I am feeling cheated and helpless now. ebay guarantee is a fraud since there is no mention of the buyer's responsibility but when such mishap happens they put the blame on purchaser.


My question is can i send a legal notice to ebay or raise this with consumer court and how.

regards
rohit