Ebay.in — Product not as described and I have returned it but they haven't refunded money.

Address:

Chennai, Tamil Nadu

I had bought an Armani watch online from Sushil Jain on 1st July 2013 for Rs. 6800. The watch was running slow. So i filed a complaint on ebay and they agreed to refund if I showed proof that I had returned watch to the seller within a week. I was unable to send the proof to [protected]@ebay.com . I was facing hassles from the courier service stating that I have to remove battery before sending. When I went to local shop they said battery cannot be removed. So I sent a mail to [protected]@ebay.com requesting extension of time(1 day) to send proof. I sent many mails and recieved no reply from them for same. Then I get a mail stating that the case is closed as I hadnot produced the dispatch details. I was able to send proof details of shipment a few hours later. I then contacted ebay on toll free number and they accepted that I should be getting refund and a personnel will contact me in 2 days. No one called. I filed again and again but they said personnel will call. I faced a lot of mental torture and agony and kept contacting them.They refuse to forward call to higher authority and make me wait on hold for half hour under pretense of forwarding. This happened many times. Then they later said that it will take one month to process and they will refund. It been two months now and when i contacted them the said no such claim has been filed for investigation and that my case has been closed and hey will look into it. Then I again contacted them and they said they should get confirmation mail from Sushil Jain (seller) that he has recieved the watch. Sushil had also sent the mail that he has recieved watch in good condition. Still no contact from ebay.

My ebay id : brvishnu9212
Ebay Claim no : 247546
Paisa pay id :[protected]

Lot of mental stress and i have been calling and speaking withe personnel for 2 months now. Every time I talk to some person they give different solutions and just keep extending time. They donot also provide information of their superiors nor do they give me their mail id or contact numbers.
I want refund of my money. Rs: 6800