[Resolved]  Ebay.in — Purchased a mobile from ebay which was delivered defective

100% satisfaction, replacement and refund guaranteed by ebay is completely fals. I purchased a mobile from ebay global easy buy which was delivered to me and when that packing was opened it had broken battery connector pin. I raised ebay guarantee claim # 174144. In the meantime I got a mail from ebay on 27th feb that I need to send the pictures of the item within 48 hours and Failure to respond to this e-mail within 48 hrs may result in this claim being defaulted by you and being closed in favor of the seller.
Unfortunately I was shifting from delhi to baroda on 27th and 28th feb and was travelling and not able to access mails during that time. Moreover I havent received any calls from ebay ever regarding this claim and finally I reverted them on March 4 when I settled after the transition.

To my surprise when I called up Ebay customer care today, the CCO told me that nothing can be done now and infact was pointing silly reasons to tell me that claim doesnt looks genuine and nothing can be done now. Infact I told him that I was really travelling and I havent received any calls from ebay as I was all the time available on the phone and can substantiate the same with proofs i.e. Air Ticket/ Boarding pass/ Transfer letter from my company / Movers and packers job sheet as well as invoice etc but the person said that nothing can be done now.

Now I have lost all the trust on ebay as they really dont care for their customer and they have also made a false claim that they tried to contact me which I can assure that they have not.

I recommened that pls beware of all online website and specially ebay as you might loose your hard earned money buying faulty products with false ebay guarantee which is never fulfilled.

Regards
Anunay