Ebay.in — Refund not provided

I had purchased Lotto Fuerzapura L500FG Football Shoes - Size 9.5 - White color through www.ebay.in on 07 Aug 13 vide paisapay id [protected]. The product was received by me on 13 Aug 13. However, the product recieved was not of good quality as the shoe got torn within 10 days o[censored]se. I had informed Ebay regarding poor quality of the product recieved on 25 Aug 13. I received a mail from www.ebay.in stating that a An eBay Guarantee claim has been opened for my transaction vide Claim ID: 266358. On 29 Aug 13 I got a mail stating that Ebay had tried to contact me on my Mobile which was coming switched off. I immediately provided them with my current Mobile no i.e. +91-[protected]. Thereafter I, being an Army Officer was posted in an area where there was no internet connection w.e.f. 31 Aug 13 but my mobile was receiving calls. I returned to Jodhpur on 13 Sep 13. It was then that I saw that www.ebay.in had sent me two mails. The first mail dated 02 Sep 13 stated that I needed to ship back the defected item to the seller. The second mail dated 06 Sep 13 stated that since the item was not shipped back to the seller, the said claim has been closed. I immediately called up Ebay customer services and informed them of the same. I also asked them that prior to closing the claim, they should have contacted me on my Mob No +91-[protected] which I had intimated to them vide my mail dated 29 Aug 13. To my horror, I was told that Ebay had tried to call me on this no but it was coming switched off. i then tried to reason out with them for 40 mins over telephone that my mob was not switched off and it is not possible and that Ebay should re-open my claim and refund the amount as I had received a faulty item. Ebay has now refused to re-open the said claim and are now asking me to contact the seller and settle it with him which is totally against the said norms as ebay is supposed to provide my service regarding returns and refunds