[Resolved]  eBay India — Cheating by PaisaPay Scheme

Purchased an ink cartridge on ebay India (seller mark-infotech) - received a defective, expired & out of warranty item. I was also charged more than MRP that included all taxes. Lodged a case with ebay - they took 17 days to respond (they promise resolution in 7 days and refund in 20 days as part of terms of sale with PaisaPay). They gave me a call and put me on hold for 15-20 mins, then they told me the seller was "reputed" so I must be lying. End of story. Provided them proofs (expiry dates printed on pack, catridge etc) and have called them 4-5 times but no response. Very likely, these guys are hand-in-glove with unscrupulous sellers, enabling the sellers to dump useless items. Whatever they call internal enquiry etc is a big cover up for a systematically run fraud scheme. Also found out that the seller reviews on ebay site (that show up as 98% and 99.9% etc) are meaningless as ebay will readily remove any adverse reviews if seller asks them. Most people won’t take legal action for small valued items (a few hundred or thousand rupees) and so these guys manage to get away with all these.