eBay India — Forgery

Address:

Ghaziabad, Uttar Pradesh

I ordered a Blackberry Storm 9530 from ebay. But when i received the consignment it dint have the mobile in it but a stone, wrapped and placed in place of the mobile. Cost of the mobile was 8000/- . We contacted their Customer support service, they assured us that their claim settlement team will look into this matter, but nothing happened. We were also asked to send the pics of the actual consignment received to ebay. I raised the same issue at ebay India facebook page on 22 May 2012, to which they replied that they have not received the pics but at the same time we got the confirmation mail of delivery from ebay, I still have those mails with me. Then next day they said send the pics one by one, i did that as well, after doing that i asked them on ebay whether they have received my mails or not, but i dint get any reply from them. It's almost been a week but i haven't received any mail or call from them. I have anyways lost faith in ebay India but i need my money back. It's been a month now from the date I received that stone worth Rs. 8000/- but ebay is still silent about this.
Suggest me what shall be done now, I am anyways going to take legal action against ebay, and this is my first step towards the same.
My ebay refund claim details - eBay Guarantee Claim # <2982350>, filed against Seller. (PaisaPay ID [protected])

Waiting for your feedback and comments, i am enclosing all the snapshots of all the conversations i had with ebay on facebook. kindly suggest me the procedure to get this forge company to court.

Thanks & Regards
Kunal Chitravanshi
[protected]@goldenphoenix.co
[protected]
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