eBay India — Refund not initiated for not received item

Address:

Bangalore, Karnataka

Hi,
I have purchased a mobile from ebay, my paisa pay id is [protected] . I bought this on 11th Nov-12. I have contacted ebay customer care when my item was not shipped after 5 days, they said it will be shipped before 19th Nov-12. I have waited till 19th but didn't get any notification about shipment. I tried to contact seller (phone & email) also but not received any response. Since 19th I am contacting ebay customer care everyday atleast twice thinking that somebody will help me out, but everytime I get new date from your executives. Day before yesterday they said please wait till 24th your refund will be initiated. Today when I saw there is no change I again called customer care and now he is asking me to wait for another 5 days. I have raised a claim also for refund for which claim id is 141942 but no action on that as well.
Please help me.