Ebay.in — Poor selection of vendors & poor customer service attitude

Address:

Mumbai City, Maharashtra

The most poor service provided by any online shopping web site.

I place an order for three items,

I was not notified that item was out of stock, I went ahead and they accepted the payment,

After 3 days I get a message that said items are out of stock as reported by seller, and payment will be refunded to my account,

There was no mention when I would get the refund through their paisa pay service nor has the money been received as yet after 2 weeks,

I tried looking on their web site for customer care email id and was linked from one page to another without any clearly display of number or email id.

Finally I found the number and did call, was put on hold for 16 mins!! and when the cust care rep did come online she was least bothered to know in details and said she didn't have enough authority to resolve the issue, and gave me some email id to mail the entire story to.

Thus I was made to go around in circles, made to waste my one week for 3 small orders, and finally told the money will be refunded without any clear indication within how many days etc., my online complaints and email complaints were not acknowledged not replied to.

This only highlights the poor service and selection of sellers/vendors by ebay.in

A total waste of time, Don't ever shop on www.ebay.in