[Resolved] Euroclean Ace Vacuum Cleaner — not attending to service complaint | |||
I had purchased Euroclean Ace vacuum cleaner on 15/3/2008. The flexible hoe broke off and i got it replaced on 8/4/2010 paying Rs 720. Again the ame problem came up and I lodged a complaint with them at the number[protected]which is the euro helpline. Complaint # is 86098860. They said it will be attended to in 48 hrs but till this point nothing has happened. daily I keep trying their number and I get the same reply. For this we ensure that someone is at home whenever the ervice person comes but how long can we take leave from our job? First of all the design appear to be faulty which is why we need to spend Rs 700-800/year. Now for the past 20 day the machine is lying unusable becaue of poor service. In fact the firt time we complained it wa december 10th. o from that day we are wasting time and phone calls trying to set the machine right. Now it appears our invetment of Rs 7500 on this is a dead invetment. Kindly do something about this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
I am residing at Thanjavur . so, I need a service number in the surroundig area for servicing my euroclen vacum cleaner.
Our euroclean is not working i have been complaining to service it the mechanic is showing a deaf ear to it
at least now semd a mechanic
KP>Seetharam
HONNU New Kanadal Extn
KOTE Chikmagalore
[protected]
at least now semd a mechanic
KP>Seetharam
HONNU New Kanadal Extn
KOTE Chikmagalore
[protected]
Dear Dr Aruna,
We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you to share your status and contact details so that we can get in touch with you and look into any pending issues.
Should you require any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you to share your status and contact details so that we can get in touch with you and look into any pending issues.
Should you require any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Dear Mr. KP Seetharam,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
Dear Mr. KP Seetharam,
We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.
Should you require any further assistance in the future, please feel free to write in.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.
Should you require any further assistance in the future, please feel free to write in.
Regards,
Eureka Forbes Team
Euroclean Ace Vacuum Cleaner — REPAIRING SERVICES NOT PROVIDED
Dear Sir / Madam,I think now there is no one to listen to consumers now a days. I m tired and also fed up irritated and upset now calling euro clean ace and i think that company should shut down and close their business because they want to reply to their customer complaints. i have been calling since last 3 months and they have not responded to my call for repairing my EUROACE VACCUM CLEANER .