Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 38%
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4996
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
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442
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265

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
38%
Complaints
4996
Pending
2315
Resolved
1331
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So far so good - The company responded to our notifications and is working on resolving complaints.

Eureka Forbes related photos (382)

Eureka Forbes Complaints & Reviews

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Eureka Forbes — dr. magna water purifier

 Vijayakumar Koolanghat Shankarnarayan on Oct 22, 2017
Really I am in a pathetic situation. Very poor service from the Eureka Forbes... no response the personals even after multiple times of complaints to the call centre, to the local servicing engineers and to their local office. The complaint was registered on 25th September vide no.2004855262 and cust-id is 1012261841. We are today on 21st october and nearing a month and still the problem is not solved and how to go about the same I am wondering. We are now frustrated and even going to take extreme step against this people and sorry to say that being such a big company as a general practice with...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — pipe leakage

 Sasidharan Menon on Oct 21, 2017
Technician visited my place at kalletinkara, Kerala after making repeated complaints and installed my EXPERT RO water purifier. Now a leakage problem started and required technician very urgently. He should talk at mobile no. 8349432257 before going so that technician will get the exact problem of machine. Appreciate early response from eureka Forbes. Sasidharan Menon. Mobile mo. 7063586571....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — aquasure water purifier service

 Guruprasad Keshava Nayak on Oct 21, 2017
I got Aqua sure Water Purifier one year back, now it came for service and stop working. i raised ticket in Aqua guard call center to service the unit. i have been informed that i going to charge 450/- Rs to attend & rectify the issue.
Now its 5 days nobody is attending my complaint & i keep on following up with call center & they saying tomorrow since 5 days. i dont have other source to drink water.

Complaint Number # 2005106384...
Complaint comments  Read comments Complaint category Other

Eureka Forbes — aquaguard geneus plus/amc not getting serviced

 Surya Choudhury on Oct 21, 2017
Hi,
I bought 2 yrs AMC from Eureka Forbes for my Aquaguard Geneus Plus Water Purifier. I bought AMC on 21/2/2017, but till date I have not received an single service yet. Upon calling the their Bhubaneswar customer care. They provide another number and ask me to call the given number. So customer care personal keep you give different numbers and keep asking you to call the given number. One day I kept calling to different number that each customer care agent provide. So after 19 calls. I was given the same customer care number to which I called the very 1st call. The female agent was very...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — enhance ro system

 opsinghcls on Oct 21, 2017
I have already submitted complain regarding maintenance of RO system due to non availability of spares parts complain was not resolved.as I have assigned contract for 2year but every time problem not resolved now I may face problem of drain.if once enter into annual contact than there no systems to pay extra money for spares parts.if company unable to bear or not extended such facilities.than I bound to sue in consumer forum....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — no technician turn up even after 11 days

 shejuguru on Oct 20, 2017
I registered one complaint about the non working of my water purifier. Initially i was told that a technician would visit the premises within 2 days, now its is more than 10 days no one has turned up.
I had plans of buying eureka forbes vacuum cleaner, luckily this incident has helped me understand the company better.
In case if any higher authority is watching this the complaint no is - 2005019100...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — dr. aquaguard not working no service from eureka forbes

 shailajajange on Oct 20, 2017
I have purchase dr. Aquaguard and taken amc, the product is not working. I have raised the complaint with the customer care people, eureka forbes in september 2017, but still it is not resolved. The customer care executives give the standard reply that "sorry for the inconvenience, it will be resolved as early as possible". I have raised the complaint thrice and escalated the issue many times but no reply. I tried to call the head office but no response, they are not lifting the phone....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — vacuum cleaner euroclean w/d

 Guru1969 on Oct 20, 2017
I am k. Gurumurthi from chennai and i bought a vacuum cleaner from life water, nanganallur, chennai. Sales person name mr. Seetharaman, when i bought the product within fifteen days i got the problem and they recovered but another problem started so not in good service reply not satisfied i need the replacement but no response from company side and several times i call to the sales person seetharaman is not picked his phone. Very bad service....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — service calls not attended and no follow up

 ganesu on Oct 20, 2017
My customer id 1002932660 complaint no.2004661475 dt.12.09.17. Called customer 15 times no result. Higher authorities could not be contacted despite repeated efforts. Local cuddalore office not responding my calls. My water purifier is covered by amc for the period from 23.02.15 to 22.02.18. Value of amc is rs.4080. They not even able to find the fault and the technicians they used to send for regular checks are also very poor knowledge about the apparatus....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Eureka Forbes — ordered vacuum cleaner not delivered even after 1.5months

 PraveenNair on Oct 19, 2017
I ordered a vaccum cleaner from www.eurekaforbes.com for 15000 with Customer ID 8001046456 on Sep 11, 2017 and estimated delivery date was Sep 15, 2017. I called customer service and they mentioned that product was not in stock. Why are you adding products to cart if you can't deliver on time. Its like investing dead money. WHY PRODUCT IS ADDED TO CART, MUST HAVE MENTIONED NO PRODUCT AVAILABLE BEFORE RECEIVING MONEY. IT'S PURE CHEATING, AND MONEY ROTATION.

More than a month of the order(OCT- 19, 2017)till today, still there are no updates. I do call the customer care, and always I...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — money is not refunded after product return from last 2 month

 navnatht on Oct 19, 2017
Hi, we purchased eurekaforbes "dr. Aquaguard magna nxt hd uv" water purifier online on 12-aug-2017 with customer id: 8001040078. After placing multiple calls, then we received the product on 23-aug-2017 and installation also takes 4 days, received faulty machine.
So we placed a return request on 28-aug-2017 with reference number 12222. Again, we placed multiple calls and product was picked up by their authorized courier guy on 22-sept-2017. Till now our money is not refunded. They are redirecting us through multiple call centres. No one is providing the correct information and there is no...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — complaint about wp system services

 Nayana Saptasagar on Oct 18, 2017
Dear sir

We nayana saptasagar and family is a proud and valued customer of your products and using water purifier since many years. We purchased dr ag enernity wp system (Item code - gwpddetrn00000) for rs. 12, 490/- (Tax invoice no. 6190079616 dtd. 13-12-2016) on 08-12-2016 receipt no.188 (012863) from your sales team ms. Arpana pawar and her senior mr. Kishor sutar from sangli office, maharashtra. They gave demo of the system at our house in balajinagar and informed about company's guarantee, warranty and free service amc etc.. We really very happy and purchased the above mentioned...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — amc for water purifier reviva

 johnedwin on Oct 18, 2017
I have taken 2 years amc contract for water purifier reviva with your company. But the service is very poor. But i get messages that service is completed. Here is the deatails below.

Mandatory service 9939403212 of your aquaguard gwpdreviv00000 has been completed by technician mr. Zameer pasha - eureka forbes this message came to me on 12 oct 2017 at 15.04 pm.

Your service request number 9939403212 has been allocated to technician mr. Zameer pasha (9986778773) it will be attended shortly-eureka forbes. This message came to me at 15.54 pm on 12 oct 2017.

But...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Eureka Forbes — delivering a defective product and delaying replacement. been 10 days since i bought your water purifier

 Satish Vijayamani on Oct 18, 2017
Eureka forbes - friends for life.. Please guys this is the biggest farce. This company is the most pathetic in terms of product & after sale service. Last sunday i. E. 8th oct i contacted their call center to book a demo appointment. Since it was a sale for them their sales person mr raghupathi immediately rushed to my place and gleefully ended up selling me the dr aquaguard classic plus water purifier. After the sale 2 days later i received the purifier, but for the next 3 days there was no person to come and install the device. After incessant follow ups via phone/email etc they finally managed...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — no resolution of any complaint

 sagar151 on Oct 18, 2017
Hi team,

My name is sagar dubey and my customer code is : 8001049988 i have bought dr aquagard classic plus and since then i am facing a lot of problems well from ware should i start of let's start from problem 1

1:- wrong information by sales executive mr aalam he told me that this model also comes with a booster pump but the reality is it doesn't you guys have another model and now after i am feeling cheated as my requirement was for a booster pump model

2 :- delay in refund by mr aalam i gave him an advance of rs 1000 but later on he told me about...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — misbehavior of service incharge for eureka forbes mr. sadanand pandey

 Sandeepimde on Oct 17, 2017
Madam/dear sir,
I have purchased aquasure crystal plus uv+ water purifier on 13th october 2017 & also placed request for installation on same day. The executive of eureka forbs have assured me for installation within 2 days but installation was not done, i have frequently called to customer service, they have provided me the mobile no. Of mr. Sadanand pande (Service incharge for aurangabad maharashtra) i have called him but mr. Pande wasn't responded me properly, he told we couldn't do anything, you have purchased machine from paytm then you should lodge complaints to paytm he also told...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — eureka forbes (gita)

 Gita Sahu on Oct 17, 2017
Eureka forbes is cheating people on changing of aquaguard water purifier candles.

I too bought the aquagaurd eureka forbes water purifier a couple of years back and currently the water is coming slowly. They are charging with 4750 rupees for change of candles with one year of warranty and also the technicians behavior not at all good. One of technician visit my home and said i need to replace all the candles and he beaten those existing candles very badly we have to replace, there is no other option because its liking now....
Complaint comments  Read comments Complaint category Business & Finances

Eureka Forbes — non installation of ro [Resolved]

 Pramodkp12 on Oct 17, 2017
It is submitted that i purchased eureka forbes ro on 13 october 17 from airforce canteen, racecourse, new delhi. Representative of the company confirmed me that the ro will be installed on priority. However till today ie 17 october 17 my ro has notbeen installed. On 16 october 17 i spoke to customer care eurekaforbes and i was again confirmed that the ro will be installed today itself ie on 16 october17. I specifically informed both of them that i have small kids they are falling ill because of unpure water.. And requested to install the ro on priority still no action taken at company's end.
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — aquaguard ro amc service unavailability

 Ritobrita on Oct 17, 2017
My ro reviva is in the name of debabrata mukhopadhyay. Registered mobile nmbr 9903412894. Address "geetobitan apartment", flat no. 201, 2nd floor, 52 jugipara road, near dakshinpara more, baguiati, dumdum, kolkata 700028.

I have done renewal of amc of our ro reviva on 22nd sep'17. From that day water tank sencer is not working. Water tank is overflowing continuously. I have informed my service person immediately. He came, observed and told that, sencer is not working, he will replace the sencer immediately. But 25 days over and no action is taken by him. I have made several reminders...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — aquaguard geneus 7 ltr ro + uv +uf water, service engineer not attending

 Snehasish Roy on Oct 16, 2017
Dear sir/madam,
Regretfully say you that i have purchase a aquaguard geneus 7 ltr ro + uv +uf water on 04.05.2017, invoice no tax invoice # f0ysf03218-00024827, order id: od109072918291972000, order date: 04-05-2017
Invoice date: 04-05-2017
This water purifier is not proper working from 17th sep 2017. According this i have call several time to your customer care no. (18602661177), but only assuring given from your customer support, not to attending for service engineer till now.
Service request details given below to you.

1. First service request no....
Complaint comments  Read comments Complaint category Products & Services

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