Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 32%
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4473
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
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204

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
32%
Complaints
4473
Pending
3135
Resolved
836
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Eureka Forbes Complaints & Reviews

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Eureka Forbes — Water purifier

 CajetanD on May 24, 2017
Hi i am regular user for waterpurifier of aqua sure for 6 year. We recent renew the service contract. The enginer give us all wrong ideas on our current waterpurifier for the working condition. As we already have the service paid for the 3 year in advance. We was been told to buy the new advance waterpurifier.
So we paid for 2 unit on our current home where the regular routine service was been done as required. Now its been more then months. Our new waterpurifier is just laying without any installation done. We have been calling the sales guy mr. Yogesh kumar shukla his mobile number 8097195392....
Complaint comments  Read comments Complaint category Home & Garden

Eureka Forbes — Last 3 months I had didn't get my salary

 Ali7020 on May 24, 2017
Dear sir,
My self Sayyed Aamir and my employee code is 4013463 and my contact number is 7020873996. I had joined the company since 3 months earlier and sir company is good but I have some issues regarding my salary so I'm in very troubled sir and I had thought to go to consumer forum because i didn't get my salary and I said to my bm also and all documents are submitted to the company also but I didn't get any salary so sir this is my last letter to you and tomorrow I'm going to consumer forum for my justice......
Complaint comments  Read comments Complaint category Employers

Eureka Forbes — Irresponsible salesperson undelivered product and wrong payment method

 Sharad Bibave on May 23, 2017
I had placed an order for aqua purifier on 24-04-2017 time 20:34:31 on installment basis which the salesperson irresponsibly swiped the card for total amount of rs.9490 which when asked to cancel the request said he will take a day to cancel the payment method. Since then he is not been receiving the phone or the phone number is no longer available.

Secondly we have note received the product till today. We have been calling the person and telling him to inform us one day before the delivery so that we cannot miss the delivery, but the co-operation is very poor.

We have...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Replacing the running " i nova " model with new "dr. Aquaguard. Magna hd ro"

 sushil kanti kar on May 23, 2017
I have been using your water filter since 1990 & gradually got equipment up graded to "i nova" model few years back. Over the years i got your service department prompt response whenever i made complain about the equipment problem & i was proud of your service. Recently i thought of upgrading by working "i nova" model with "dr. Aquaguard magna hd ro" model & purchased the equipment "on line" from "shopclues" (Receipt no. 115723026) on 17.05.2017. I requested your service depart on ph. No. +91 33 6652 5400 for installation & i was given complain register no. 99420010. Unfortunately no one turned...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Product is giving problem

 Richa Singhai on May 23, 2017
Product is giving problem, had complaint many a times. its been over 6 months but the problem is not been resolved by the company and on top now there person has stopped visiting.

Though my Dr Aqua Gaurd Magna is in warranty but still everytime the tecnician visit my place they asked us to take the contract and then the problem will get resolved and when we ask why in warranty we we to take contract for that they don't have any answer.

Please tell me how to go forward....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — Membrane defective

 surendera kumar gupta on May 23, 2017
My customer ID is 1012737925 of the water purifier RO+UV+TDS in warranty .It has been seen the TDs fixed 100mg in the first service found only 13 in next service.The change of TDs shows that the adjustment knob may be defective or technical fault in the machine. The engineer not able to give correct reply that why the TDs changed automatically after adjustment of TDs. I request the company should rectify the fault at the earliest....
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Didn't get installation till now

 Sree Surapaneni on May 23, 2017
We bought the Aquaguard-Geneus-RO-UV-UF through paytm and delivered on 05/12/2017 to pincode 508207. On friday we called the customer care for installation and we are informed that with in 48 hrs technician will be coming.

On 05/15/2017 we registered a complaint and the number is 0099374493 .Still now we didn't get the installation done and every day your customer care people are telling that they will be coming today for n no.of times. The people at customer care are so rude that they will question us why it is showing as dealer for our call even though we told that we are customer...
Complaint comments  Read comments [1]Complaint category Products & Services

Eureka Forbes — Pathetic service n poor attitude of service providers

 Aparna1984 on May 23, 2017
My name is Mrs Aparna Nair.
I had lodged a complaint with eureka service centre mumbai on may8th regarding an issue with my aquaguard genius water filter. The mechanic Mr Waqar Shamshi visited my house the next day for the service n he said that there is a pblm with the chip.That was changed after two days bt then again the filter started showing the service light within two days..Again the same person visits my house n he says that there is a pblm with the sensor n it would take him 2 days to procure the part. Again I showed a lot of patience n waited fr 2 days n it was repaired on the 3...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — No service received for "service contract" of rs.4080 for my crystal uv water purifier

 Guruprasad Barge on May 23, 2017
Hi,

I had purchase "Eureka Forbes Aquasure Crystal UV Water Purifier" in 2014.
Also taken "Service Contract" of Rs.4080 on 23-Nov-2014 for the service period of 23-Nov-2014 to 23-Nov-2017.
But I haven't received any service till date.
I had raised multiple requests but no response from "Eureka Forbes" service center.

Ichalkaranji(Dist. - Kolhapur Maharashtra)Local Eureka Forbes Service Vendor not responding to calls.
He keeps telling that he recently has taken Service Center from some other Vendor and don't have data regarding Customers...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Vacuum cleaners

 RaviRamanIyer on May 23, 2017
Hello,

We have been asking for paperbags for our Eureka Forbes Euroclean 200 vacuum cleaners for more than a year now from the thane office of Eureka Forbes.

Despite following up for such a long time we haven't received paperbags because the office is 'always out of stock'.

Its disgusting to be sold a product by Eureka Forbes and not have 'after-sales' in order to use the product! Please help us resolve the same.

Edit: After seeing so many unanswered complaints regarding paper bags, I wonder if this company is really interested in keeping...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Installation of water purifier delayed

 karuna kumari on May 23, 2017
I had purchased eureka forbes water purifier on 20 may 2017 from their direct sales team (Sales person mane mr nagaraj). They were prompt in collecting the payment and promised to make the delivery and installation on sunday i. E. 21 may 2017. Despite constant calls they delayed and made the delivery on monday and installation is still not done. Everytime we make a call they say technician is on its way and most of the time the sales manager switches off his mobile.

This is highly unacceptable and unwanted service from this brand. Please take corrective action at earliest else refund...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Water purifier enhance

 tanmay mangla on May 22, 2017
I booked a fresh installation on 19 may 2017 with a complaint no. 0099436447. Service centre people first said they will send the technician but till today they have not send and i am continously calling them and today they said they have not received the fresh installation request. Then i called the customer care for complaint they mentioned that they have registered a wrong installation request n said sorry. But in all these things i have faced the problem n till now water purifier is not installed. This is not the way a well known company treats their customers. Kindly look into this matter seriously....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Cheap product having lot of issues and requires repair at least monthly once

 Madanbmm on May 22, 2017
Hi,

I have purchased aquasure expert ro water purifier for rs 18500/- on 19/10/2014. Got it under amc coverage from last 2 years which cost around 4850/- each year. It worked fine for 1 year and from then on it has been having some or other repair every month. We have requested for replacement as we are facing the problem every month and have to buy water cans every month until the technician resolves the issue. This has been the same from last 1 year and everytime they promise that no more issue occurs but unfortunately again it is the same.

I feel like i have been...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Very very worst customer service - aquaguard fresh installation pending more than a week

 mrprabu2010 on May 22, 2017
Im from chennai. I have purchased Aquaguard Enhance RO+UV from Army Canteen, Chennai last Monday (May 15th, 2017). I have called their customer support on May 15th, 2017 itself. They registered request and they have told me that technician will call me with in two working days.

It has been more than a week, Im calling their customer support daily. They keep on telling same answer for every day that technician will come EOD today. I have esclated this to their manager also, he also giving same reply.

This is very very worst customer support. I have ever received. If...
Complaint comments  Read comments [1]Complaint category Utility Services

Eureka Forbes — Eureka forbes water purifier - dr. aquaguard magna hd ro + uv

 rgca on May 22, 2017
Hi,

Please consider that i have purchased one dr. Aquaguard magna hd ro + uv in may 2016 (Invoice attached below). However i am facing continuous problems in the product.in the last 6 months technician has visited 5 times for the servicing of product in respect of complaint raised by me.in the last visit of technician during the month of november 2016, he clearly instructed us that if you still face the problem in the product then you should get the product replaced as soon as possible.

As correctly said by the technician, again we are facing problem in the product...
Complaint comments  Read comments [2]Complaint category Utility Services

Eureka Forbes — Failure of the product

 Srinivasan1965 on May 22, 2017
Dear sir,

Greetings. I bought dr aquaguard magna hd ro+uv on 20.09.2016.in this eight months i have faced problem for 8 times which is certainly not acceptable. Your service engineers attend the calls frequently but there is no permanent solution. I am vexed with the product and request you to replace the same before warrenty period got expired. My recent service request no is 2003135810. My customer id is 600346234. It is very urgent.

M srinivasan, coimbatore,
Mobile 9944166632...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Red bottom blinking

 Bonoshri on May 22, 2017
Dear sir or madam.
I am a regular user of eureka Forbes purifier. I complaint 15th May 2017 to my nearest service centre continuously, but no can replay and listen my problems. They always excuses something, they don't recieve my phone's call they fraud with me, they are cheater.so meny time I called to customer care centre of eureka Forbes to send technician to my home for servicing of my purifier. But every time s your employee priyankha dey, arnab mandal atonu...they note my complaint and promised to me within 1hr they will send the technician to my home for servicing of my purifier...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Classic plus water purifier

 Asmita Thakur on May 21, 2017
Hi team,

This is sandhya harchekar from pune, aundh road.
We had a very bad experience in ordering our eureka forbes classic purifier. Firstly the delivery was late than what was promised. We had ordered they product on 14 may 2017 and the eureka forbes people had promised to deliver it on tuesday. We couldn't receive it on tuesday hence requested the service guy to deliver on wednesday. But our request was rudely received and finally the product was delivered on 20th may and the installation guy came today on 21st may. However we discovered that the machine is faulty and...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Eureka Forbes — Eureka forbes cartridge for xtratuf

 BestIndian on May 21, 2017
I have purchased eureka forbes extra tuff filer last year. Now I need to replace the cartridge. But service of Eureka Forbes is pathetic. They are not interested for refill of cartridge due to small amount. Customer need to approach many times but there is no positive response from them.

I think company is interest in to sale only extra tuff products but not after sales services.

Hence, it is humble request to at least care for customer who put trust on you.

If you provide such type of services then perhaps none of the customer shall rely on any of your...
Complaint comments  Read comments [1]Complaint category Other

Eureka Forbes — Misbehaviour of service provider

 Aditya Loonkar on May 21, 2017
Dear sir,

Trust you are doing good.

My customer id is 8000060546. I always had a high regards for such an international company but I can't see such a misbehaving service guy from a international company like Eureka forbes and this has been done by him second time. A guy called Gaurav Pandey came to service the purifier and he misbehaved badly and spoke all slangs. Is this service quality.

He has spoken badly t myself as well as my support system and used language which can't be used by any professional company. I am really upset.

Would...
Complaint comments  Read comments Complaint category Appliances

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