Eureka Forbes
Eureka Forbes Ltd
Customer satisfaction rating: 68%
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6906
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Eureka Forbes Customer Care

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

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Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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68%
Complaints
6906
Pending
439
Resolved
4380
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Eureka Forbes Complaints & Reviews

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Aparna Enterprises has always made the false commitment and making customers fool, 3 months back someone came from Aparna...
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I purchased a vaccume cleaner but it's not working it's motor dead after we use first time please resolve this issue.
Sep 26, 2021

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    Water is flowing out and machine getting sound.

    Please solve it asap and take it High priority
    Sep 25, 2021

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      We had submitted a request to repair our Eureka Forbes Vacuum cleaner. A Eureka forbes employee/engineer came to check the...
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      Recently, a problem occurred for our vacuum cleaner and we went to give it for service at the Eureka Forbes office in Shillong. It had been two weeks since we went to give it there and they did not provide any updates on our product. Later on, we had to go to the office ourselves and they said they were done with it then and will deliver it by tomorrow. The next day, they decided not to deliver it themselves and asked us to go and take it ourselves from a place they designated us to go. After we went to the place they asked, we told them to try and see if the machine is working and it did not work. On top of that they tried to extract money from us, around 1k, saying they had fixed and exchanged a part from the machine but the machine was not even fixed and it was not working. The staff we encountered were very unhelpful and disrespectful with their tone of speaking and did not take responsibility to get the machine fixed on time.
      Sep 23, 2021

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        I have booked a service for two years for aquaguard magna worth of rs.11450 and a free gift was assured to be sent to me within...
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        I had purchased this water purifier last year..
        It started troubling in just 3 4 months of instalation.. I complaint...
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        I am Shiva Mohan Mathur from Pune
        My water purifier model Genius has been non functional since[protected]
        I...
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        My aquaguard geneus water purifier filters need to change, I have called local support guy name is Uday(mobile : [protected])...
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        I have purchase water purifier Eureka Forbes Aquasure on 8th sept and after full payment done it shows deliver next day. After...
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        Sir [protected] this is my installation request number booked on sep 5 but now sept 20 no body respond no one come and installation pls respond sir
        Sep 21, 2021

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          I have taken AMC and your service engineer is demanding money for the service and spares .

          He is unprofessional...
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          I'd like to get the explanation for absolutely no follow up on the complaint number [protected] that was filed on Sept 6th....
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          Last week water stopped coming from my water purifier which is under AMC. I raised a complaint regarding this to the customer...
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          Need accessories for the model Euro clean bullet vaccum cleaner as my accessories for the same r damaged
          Plz provide me I m ready to pay the accessories cost for the same
          Sep 19, 2021

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            Purchased it in 2018 and now its out of warranty. Since day one of purchase the hose pipe keeps falling out. They come.screw...
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            I have a Water Purifier of Eureka Forbes. In March 2021 I took a 2 years comprehensive AMC. As per para 2 of terms and conditions parts are to be replaced by the compmay.
            However, for the last 5 months the company has not been able to resolve the issue.
            Their business partner and the company even tried to tell me, IN WRITING that the part is to be charged forcing me to quote them the relevant para of their terms of AMC.
            I have paid more than 4000/ to them and received only one service so far.
            The company is unable to rein its business partner.
            Can some one help?.
            Sep 18, 2021

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              In the month of March 2021, purchased eureka Forbes aqua guard water purifier in Hyderabad. It did not work well. Completely shutdown now. Raised compliant on 14th September. Till today no response from them. Technician not yet visited. Every day I called to custoer care. They simply escalte the service request. Pathetic service.

              Service request no: [protected]
              Sep 17, 2021

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                I bought AMC for 2years against my Aquagaurd Dr Magna and was promised a free gift from their side. I chose the Electric Kettle...
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                I booked a new acqua guard machine in exchange of old and paid Rs.1000/- as advance on[protected]and my sales order number was generated being [protected]. Pursuant thereto i made a further payment of Rs. 12990/- on[protected]. According to the said scheme of buy back the old machine was to be picked up by the Company from my residence and Rs.1000/- was to be refunded to me. I say that the new machine was installed on or about[protected], however the old acquaguard machine has not been picked up from my residence till date neither the promised 1000Rs being paid to me. I made atleast 2 dozen complaints and recorded that it is a very tedious job to follow up for 1000rs more so to keep the old acqua guard machine safely at home so that thereafter they shouldnt be blaming that we have damaged it. However all my complaints have fallen on deaf ears and now i have no other option but to file this complaint to Your goodself.
                Sep 15, 2021

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