Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 30%
Submit a Complaint
4382
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

TwitterFacebook
Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
317
down
186

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
30%
Complaints
4382
Pending
3051
Resolved
725
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Eureka Forbes related photos (311)

Complaints with pictures are more trusted and informative    View all

Eureka Forbes Customer Care related pictures (311)

Eureka Forbes Complaints & Reviews

Sort by:

Eureka Forbes — Item code:GWPDDRMRU10000 / Customer ID: 6000497929

 jbanerjee on Apr 28, 2017
Hello
I purchased the aquaguard (Dr Aquaguard Magna HD RO+UV) hardly a month back. Since then I am facing trouble with the set. Water overflows/leaks at random time without any apparent reason.

I have called up repair & maintenance person through customer care number. The person worked on the set a number of time but still the same problem is present.

Please do the needful asap.
R.N. Banerjee...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Dr aquaguard magna

 somangoud patil on Apr 28, 2017
My cust id 6000523113. Purifier installed on 30th march. Leakage complaint lodged on 12th april not resolved to satisfaction. Complaint lodged again this day. Please attend urgently. My previous complaint no 2002600196. Today's complaint no 2002820634. Your hubli office staff members not responding properly. Your technical service boys have already charged rs 640.00 for double tap connector and again disconnected it stating that they will not replace it, but have not turned up. Please attend to the complaint at the earliest...
Complaint comments  Read comments Complaint category Utility Services

Eureka Forbes — Dr. Aquaguard geneus-water purifier-not working since may.29th 2017-

 rksatheesan on Apr 28, 2017
Customer id 8000068822
Amc contract receipt no 10 27252607 dated 08/12/2016
Ref: (1) service/repair request no 2002645423 dated 16/04/2017
(2) service/repair request no 2002730325 dated 22/04/2017
In the month of march 2017, the water purifier started leaking and after several calls and messages, the service team from your haripad office, in alappuzha dist, kerala the nearest office from my place, visited and resolved the complaint. But within a couple of days the purifier's panel lights went off and stopped working.
Immediately on 29th march, i contacted the...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Installation of aquaguard reviva after shifting to andhra pradesh from tamilnadu

 thakkar_dh on Apr 28, 2017
I have shifted from chennai (Tamilnadu) to vishakhapatnam (Andhra pradesh). I raised first complaint (No. 0099149449) telephonically on 16-apr-17 for reinstallation at the new address and shared the address during call. After a week, i raised complaint nos. 2002765421 through their website and a couple of days later, another complaint no. 0099241785 telephonically. Even after clarifying that the request is for reinstallation at the new address in vishakhapatnam, the service request is being assigned to chennai person who is not attending the matter but marking the complaint as resolved. This compels...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Water purifier, no service inspire of mac taken for 3 years

 SUMA BALASUBRAMANIAM on Apr 27, 2017
Customer I'D - 1006284948

3 years AMC contract taken on Feb. 01, 2016 vide receipt no. 10 25610956 dates 01/02/2016 (Rs. 4970 paid by SBI Bank Cheque)
No services done till April 2017.
Placed service request on April 15, 2017 and still awaiting service inspire of calling Helpline everyday.
Also request 1 year service extension in this contract wherein there was no service effected from Feb 2016 to Apr 2017...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Dr Aquaguard Magna NXT HD RO

 Krishna Rangaswamy on Apr 27, 2017
I ordered with uv and what is supplied is not suitable for our house as it is only ro and i rejected the item vide rej no 10573.
The item collected by sriniwas 907128837515th april17
So far the amount is not returned to my a/c and awaiting to to order another unit.
First please remit my amount to a/c
Details: md cell 8970001603
Customer id :800101390dc note no: 29107286...
Complaint comments  Read comments [3]Complaint category Credit Cards

Eureka Forbes — Cust. id: for old innova model..1000636524

 vaishyam on Apr 26, 2017
1. Cust. Id: for old inova model..1000636524 having 3 years amc from 03 sep 2013 to 02 sep 2016
For an amount of rs. 3620/= vide contract receipt no. 10 / 22358773 dated 21 aug 2013.

2. Cust. Id for new ro+uv enhance model 1012057551 purchased on exchange on 22 march 2015 vide
No.3868 from your authorized franchise of venus ro system from west mambalam, chennai. 600033. (One of the worst
Ale person, i ever had met.. Who never fulfills his promises.. Never bothered about the customer after sales..)

3. I have repeated request for extended my warranty...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Dr. Aquaguard Magna/complaint no. is 2002764846

 rajneesh1979 on Apr 26, 2017
We have bought Dr. Aquaguard Magna six months ago.And now it has stopped working in such a short span of time.We are shocked to know this type of service from such a prestigious company. Who shows such a big adds in the television through famous actors to make a fool of people. I reported to the problem using 18602661177 toll free. No. and the reg. complaint no. is 2002764846.The technician visited and checked the machine and tol d us that the pump is not working . so it has to be changed . so called to the company for the pump but they told us that the pump was not available in the warehouse. So...
Complaint comments  Read comments [1]Complaint category Products & Services

Aquaguard — For service

 Training Placement on Apr 23, 2017
I purchased new machine. After installation no one going to check my machine tds is 64, i already compland many times on toll free but there is no response. I am so disappointed with this any i want to return my machine. Plz no one purchase aquaguard machine. My name is ritesh kumar srivastava b-2 sobasaria group of institutions, gokulpura sikar, rajasthan 332021, ph no-08003595100...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Eureka Forbes — Regarding complaint of RO water

 amit09dubey on Apr 22, 2017
I am vijay dube from jagatpura, jaipur. We are facing a lot of problem of drinking water as our ro is not working properly since 4/4/17. I am registering complaint daily on call helpline. My complaint number is 2002539899. On call helpline number as well as on local help number, i have complaint 8-9 times yet but there is no response uptil now. Our service is under amc. It is our worst experience with eureka forbes and i am fade up as i am purchasing bisleri cann daily. I will give most negative feedback for this product of eureka forbes company. Hope you will consider my problem....
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — End of life product sold to me - aquasure

 BrainFit on Apr 21, 2017
12 1 2017, purchased Aquasure W-purifier Prime UV + UF

23 1 2017, late Installation done by technician

17 2 2017, Complaint request no. 2002561626 for water not getting purified nor entering the purifier inspite of enough pressure maintained.

Unable to use the product for purification due to faulty product since day 1.

13 4 2017, Complaint request no. is 2002605317

14 4 2017, 2002605317 has been allocated to technician Mr. VISHAL KANOJIYA (9004482300)
*Complaint not attended for 3-4 days and then transferred to other...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Aquaguard Enhance RO+UV

 satyengangwar on Apr 21, 2017
My aquaguard enhance ro+uv model water purifier not working. Water booster not taking water in. I think water pump is faulty.
I called help desk 2 times but they were not able to give me any complaint no. And still my complaint is not registered.

I have sent a mail to : customercare@eurekaforbes.com
Subject: aquaguard enhance ro+uv model water purifier not working
Date & time: 21-04-2017 8:52 pm
With required details of product and contact.

Kindly register a complaint and solve my problem....
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — Product has not been delivered but received delivery email

 pankaj duhan on Apr 21, 2017
Hi Please be informed that i purchased Aquaguard Reviva UV from online Eureka Forbes on 12-Apr-2017 and receive email from Eureka Forbes Team on 14-Apr-2017 saying that product has been delivered at my shipping address but it wasn't done hence i felt worried so i called up the customer care after waiting for some days and also dropped an email to shopping@eurekaforbes.com.

First day i spoke to a guy Name Diwakar he said that sir we are getting in touch with our order management team about POD and will back to you in 24 hours but nobody called me then after 24 hours i called again...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Fraudulent dealing by eureka forbes

 ap1952 on Apr 21, 2017
Eureka forbes a fraud industry

Dear sir
Please refer to my complaint dated 05 apr 2017
I had complained through you regarding incomplete installation of door video phone after making full payment for phone as well as gate locking system on 26 feb 2017, which they have not yet completed.
As a last resort i requested for refund of the cost of gate locking system, the obligation not completed by eureka.
However, i am yet to get any response from their grievance redress cell or lucknow regional branch
Suffice would be to see their response to customers,...
Complaint comments  Read comments Complaint category Security Services

Eureka Forbes — Due to poor service and response, how to return the product dr aquaguard magna

 M Gangadaran on Apr 21, 2017
I have brought the dr aquagurd magna on 31.01.2017. Recently it is not working and water flow is very low. I reported to the problem using 18602661177 toll free no and the reg compliant no. Is 2002679989. Even after repeated requestion no one attend the the problem and no communication regarding that. How can return the product to avoid the harassment in future and get back the money.

With regards
M. Gangadaran
L-16, shyamali colony,
Ranchi - 834002...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Non completion of work in spite of having paid full amount in advance

 ccc_rajeevnath on Apr 21, 2017
Sir:
I ordered Eurovigil security system from Eureka Forbes on 20 June 2016 and paid advance 10000 and the balance amount 49940 before installation. Partial work has been done in the last 10 months. Hardware is lying with me and it may become defunct after some time. The technicians involved have stopped responding to my telephone calls. Even their superior has not responded to my email.

Please note: Customer ID 441793, Quotation no. 715045.

Thank you....
Complaint comments  Read comments Complaint category Security Services

Eureka Forbes — Aquaguard installation (Service request-0099140022)

 Mohan Beniwal on Apr 20, 2017
I purchased a water purifier on 14- april 2017. Since then i am calling your customer care each day and trying to get someone for the free installation. But as it is free and company is not willing to provide any free service, no one is coming for installation.

I have tried 06 days and 20 calls to customer care. Each day they told me, someone will call you back and visit your home. But no call came and no person came for installation....
Complaint comments  Read comments [1]Complaint category Products & Services

Eureka Forbes — No free installation being provided

 nbangari on Apr 19, 2017
I purchased a water purifier on 8- april 2017. Since then i am calling your customer care each day and trying to get someone for the free installation. But as it is free and company is not willing to provide any free service, no one is coming for installation.

I have tried 10 days and 20 calls to customer care. Each day they told me, someone will call you back and visit your home. But no call came and no person came for installation.

I got a message to provide feedback. I provided "0" rating for the customer service. Suddenly i got calls from customer care and they...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — Aquaguard sensa smp+

 Pankaj0055 on Apr 19, 2017
Aquagaurd service in pune is horrible. We moved from bangalore (Where service was ok) on april 8th, 2017. Since then we are following up everyday to fix the issue that there plumber created during installation.

Calling up customer care number is very frustrating. Everytime, they mention that issue will be fixed before tomorrow 12 noon. But neither does anyone come to fix the issue, nor anybody calls back. They have given supervisor number, who is never reachable.

Please do not buy eureka forbes / aquaguard products. Else be prepared to have broken service for weeks...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Purchased a vacuum cleaner and air purifier on 26/3/17 no tax invoice to date

 Santosh Benjamin on Apr 19, 2017
I purchased the above items.
Delivered at home by the agent, and cash paid. refused other forms of payment
I was told that the tax receipt would be e-mailed and hard copy delivered.
Many calls made to the customer care They would not even register the complaint.
No response. It seems to be a scam Without a tax receipt I cannot register the purchase and if there is a problem claim warranty.
Tried to call the corporate office in Mumbai and no one answers the phone. No +912230449700 I am at my wits end and do not know how to proceed. Can you please advise?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Recently Discussed

(5 minutes ago)
Idea Cellular
Poor network , poor services
(12 minutes ago)
Lenovo
Not considering underwaranty
(15 minutes ago)
Idea Cellular
New SIM not activated, Unable to contact 59059 from last 5 days
(15 minutes ago)
Grand Tourio Holiday Solutions Pvt. Ltd
Membership cancellation issue
(21 minutes ago)
Reliance Communications
Sim not received after porting of mobile no-8013286251

Featured Complaints

www.bdomains.com