Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 38%
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4918
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
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431
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258

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
38%
Complaints
4918
Pending
2304
Resolved
1266
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Eureka Forbes Complaints & Reviews

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Eureka Forbes — water purifier - no service for 3 months old machine

 Deepti Khandelwal Soman on Sep 26, 2017
Hi,

I had bought Dr. Aquaguard 3 month back. After installation, the machine started giving problem. So the salesperson C.K. Das suggested to try another machine. The second machine also was no good. So an engineer comes and seems to resolve our problem.

We decided to buy the machine and pay for it provided this same engineer provides us the services.

Earlier also we had Aquaguard spring fresh model and local agency engineer from Pawan enterprises spoilt that machine. We never faced any issues for last 8 years in the machine but when this Pawan enterprise...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Eureka Forbes — aquagaurd uv water purifier as - prime uv

 aatul63 on Sep 26, 2017
I purchased Aquagaurd UV water purifier – AS - Prime UV in the month of July 2015. Its AMC was also taken in November 2016. It was working fine till now. During first week of September, one technician came to clean the filter. After he left, the water started leaking. Since then I have raised n number of complaints, technicians visit, but not able to correct the problem. There is no commitment for date and time of visit. The complaint is escalated also but no one contacts us. The lady, Ms. Meenakshi, (V.R Services Eureka Forbes Ltd), who is actually responsible for its repair on behalf of Eureka...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — product return- unboxed

 Dr.Arun Abraham on Sep 26, 2017
I would like some one from Eureka to pick up the Aquaguard unit that I bought from Eureka and took delivery on 19th Sept. My Customer ID-8001047708, I lodged a return request complaint (Ref # 760) on 21st Sept and no one has contacted me till now. I tried to reach the online purchase hotline and could not get through to anyone. I tried to contact the branch manager, Mr.Vishwanath via phone and he will not answer the calls. I am desperately trying to get someone to answer my request. Please help me with my return of the equipment. I am very disappointed in the service...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — no response and loss of money

 aslam798 on Sep 26, 2017
I have been using Eureka Forbes Aquaguard with no issues. Recently i had a service from your branch office Domlur, Bengaluru. They have charged me Rs 3050/-. Within few days of service my Aquaguard stopped working. I again called them and they said they will fix it, but no response. After that i lodge a complaint in their site and got a reference no 2004689537 and within 2 days they will resolve my issue.Till now they haven't fixed it. It has been very bad experience from your side...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — useless aquaguard water purifier

 Mrs. Wilson on Sep 25, 2017
I have made a terrible mistake by choosing aquaguard water purifier, within a month of purchase i have spent more money getting some fittings done every month. No service person can fix it, i'm beyond disappointed and disgusted for having chosen this your brand. It is within warranty just take this useless piece of trash and refund my money i will buy from a better trust worthy company....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — euroclean ace vacuum dust bags

 Rama Mohan Babu Gatram on Sep 25, 2017
We own a euroclean ace vaccum cleaner, which needs paper dustbag, visited nearest office at guntur for the same. Service people at this center intimated that they don't have any stock of it, but refused to answer when the stock will come. It is responsibility of eureka forbes to keep the stock at its office (Promised during sales, the stock will be available at guntur office). Improper response from call center and office people of guntur....
Complaint comments  Read comments [1]Complaint category Home & Garden

Eureka Forbes — aquaguard reviva uv cheating by service technician came without asking

 Deval Shah Khambhati on Sep 25, 2017
One of the service person from eureka forbes who visited our home without any prior notification, only my mother was available at home at that time.

On name of service, that technician changed original parts with service part also given direct connection so switched on or off does not matter. So when we complained about service part they are saying we are doing same at every places and asking for money to change parts and service.

Seems that both aqua guard and 100's of service technicians who have changed my original parts are working hand in glove, earning lot of...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — aquaguard reviva uv cheating by service technician

 Deval Shah Khambhati on Sep 25, 2017
On name of service, that technician changed original parts with service part also given direct connection so switched on or off does not matter. So when we complained about service part they are saying we are doing same at every places and asking for money to change parts and service.

Seems that both aqua guard and 100's of service technicians who have changed my original parts are working hand in glove, earning lot of money, cheating customer. Be aware and please don’t buy any of the aqua guard products in future.

In the beginning they are ok and later they will...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — water purifier type dr. aquaguard magna (nxt) ro+uv

 Pradgora on Sep 24, 2017
Customer id 8001041533.
Invoice no. 321320016442 dt. 19/08/2017
Against the online order for the specific type, delivery was made for ro only.
Payment of rs. 15, 890/ — was made while ordering.
Product taken back by eureka forbes on intimation, by their courier speed
Express vide docket no. 60549897 dt 26/08/2017.
Ecommercereports of eureka forbes confirmed by mail dt. 12/09/2017 that
Refund initiated & will be paid soon.
No refund made till date...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — free service is not given

 Jevita crasta on Sep 24, 2017
We took a aquaguard in 2016. Last free service was due in feb 2017 and still now they didn't give the free service. Customer care guys are calling now saying your aquaguard is out of warranty, do you want to buy the extended warranty. I asked my free service is not yet given even after following several times. So yesterday they told they will arrange for the service. Now service boy is talking vert arrogantly saying as its out of warranty, we can't come for free service. Disgusting eureka after buying their products....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — dealer in pune for euroclean wd x2 vacuum cleaner

 Hemya on Sep 24, 2017
Sir/madam,

I am really satisfied customer of e forbes for last 25 years. I have purchased at least 20 units from you for me and my family circle.
I have purchased euroclean wd x2 from your representative came to my home. Invoice no. 5333303410 customer id 6000546987
Order no.: 134219253 dated 11.04.2017 rs. 14490-00 from your delivery plant, sales office : the orion, unit-201b, 2nd floor, pune-411001. 020-30561803
Sales person's name : dadasaheb sawant (9098564)

Mr. Dadasaheb sawant, sr, told me that there was no buy back scheme for old one...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — elegant ro

 yarunkumar193@gmail.com on Sep 24, 2017
I purchased the all filter candles amount rs 4255/- on 04-10-2016. From 20 days (04-09-2017) my ro is not working properly and paint smell/chemical smell is coming from water. I gave complaint but no proper service received from eureka forbes company. The technisian s of company demanding another 4000/- amount to solve the problem. From 04-09-2017 i am purchasing water from out side....
Complaint comments  Read comments Complaint category Food

Eureka Forbes — defective filter supplied

 Prabal Chandra Roy on Sep 24, 2017
I have purchased a filter hd ro from kanpur office but they supplied defective filter just after installation it is not working. After lodging complain rep. Attended the filter 4to5 times but all in vain, i have not used single glass of water. So, it is my humble request kindly arrange to replace the defective filter with new one.
With regards. Prabal chandra roy, 9839580552...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — ro uv filter

 vikram1947 on Sep 23, 2017
I bought ro uv filter last year and in one year i have faced a lot with this filter. Recently the filter was showing red light. The exec. Came and he said one filter needs to be replaced after replacing it, he said two more filters need to be replaced. We let him replace the filters and after one week the filter again started showing red light. The exec. Came and he was not able to diagnose the issue. Two more exec. Came with him. To help him initially they changed something called sp and were still not able to resolve the issue. Then they cleaned the sensors and said sensors are an issue. After...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — dust bags for eureka forbes steel trendy vacuum cleaner

 Ram_1510 on Sep 23, 2017
Hi,

I am facing this issue from past six months. I own a eureka forbes steel trendy vacuum cleaner, the reusable dust bag zip is of very cheap quality and it is torn when i try to close it for the first time. When i call up the customer service and requested the new dust bag, the lady rudely told that i can get that at the vendor. But when i asked her to provide her the vendor address in bangalore, she still even rudely told the vendor list is available in the internet. I could not get any vendors who is selling the eureka forbes dust bags in bangalore. Still i have the issue and...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — free service, dirty water and an unresponsive service network

 Stanley Balsingh on Sep 23, 2017
I have a water purifier for which i keep renewing my amc, the latest being one on the 27th may 2017, vide their receipt no 27986518. On 15th september we received a call from a representative of eureka forbes stating that there was a service due. The representative came over and insisted on replacing a 'candle' at a cost. When i stated that the same was done at the time of amc renewal he insisted that the same was mandatory. I accepted and requested my mother who was the only person at home at the time to allow the same to be carried out.in 20 minutes my mother called me back stating that the representative...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — eureka air purifier defective supply

 angadkapoor on Sep 23, 2017
Eureka forbes precisely shows a bad presedent to their values customer's by overlooking to their complaints regarding defective supply of devices. Their after sales service department also give a deafear to those complaints as nobody would turnup to repair it exchange the defective devices, though their is under warranty. Eureka forbs:please note customers don't expact your false promises. Please improve your behaviour othervise...
(Customer code...8001037606)
(Complained no...2004616317, dated (08-08-2017)...
Complaint comments  Read comments Complaint category Health & Beauty

Eureka Forbes — about water filter

 Arokia Raj on Sep 23, 2017
My name is joseph we had purchased water filter aqua gaurd classic plus in chamrajpet branch, bangalore in emi option it costed us 10500 rs. Almost we had paid upto 90 percent of money, but we shifted our home to other destination we requested for ro filter because of unavailability of corporation water. So the company employee had came to our home by assuring that will do the exchange and took the filter, after that if we call him he is playing a game will deliver as soon as possible and giving unwanted reasons since from 5 months. So am requesting for administrator of erueka forbes to take serious...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — water purifier not being repaired

 Pankaj273 on Sep 23, 2017
Never buy a eureka forbes purifier.
You pay high rates for better quality product and good service.

It's horrible.

My water purifier is not working past 11 days. Called up customer service to send their agent with adapter as it could e an adapter problem as the light is not blinking on the adapter.

The technician turned up in 2 days and informed me that he would return with the adapter in few mins. He hasn't turned up in 9 days.

I have made calls to customer service everyday no one turns up but an assurance from an incompetent...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — not receive the invoice cash memo & date of purchasing wrongly endorse

 sunil336 on Sep 21, 2017
I have purchase aquaguard magna at emi basis on december 16 but he is saying that i have purchase on aug 16. At the same time after completing the all emi salesman have not given the invoice cash memo. Name of salesman representative is sardul kumar &his code is 9094527. My customer id is 6000309564. After repeated complaint sardul is using a abusing language. He endorse the wrong date of purchasing so that he escape from free surviving. At the same time not giving invoice cash memo....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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