Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 50%
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5084
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
558
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320

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
50%
Complaints
5084
Pending
1832
Resolved
2102
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Eureka Forbes Complaints & Reviews

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Eureka Forbes — cheating by your representative...

 Stephen D'Silva on Jan 14, 2019
Sir, as i have purchased a dr aquagaurd water purifier from online through ur representative from dharwad branch.. Before that they visited our house and took rs 500 as advance and also there was a offer of watch with that but since 3 months they did not returned me my advance and offer both.. That representative name is anil so could u help me getting it back.....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — I'm complaining about seller of eureka forbes

 Aamit Kundu on Jan 14, 2019
I m from kolkata. Last month i bought a eurovigil wireless door lock by mr suman kumar pal and nabanita das. Both are seller of eureka forbes. But in between this the device are totally offline. I launched a docket no. Also call several times in above persons. But they are totally misguided to me. So i launche a consumer complane about these seller....
Complaint comments  Read comments Complaint category Products & Services

Aquaguard — water leakage problem and adaptor problem

 sharma_anu1983 on Jan 13, 2019
Purchased an aquaguard reviva ro m/c in nov2018.
1. After two days it's adaptor got faulty. After complain service man change the adaptor by cutting the adaptor portion only instead of changing whole adaptor with its wire. Till now he has not come to change the adaptor...
2.in dec -2018 i have complain about water leakage problem from back side of ro m/c... Till now no one has come to attend the problem...
The contact no to whom i have called are -
[protected], [protected]...
Complaint comments  Read comments Complaint category Products & Services

Aquaguard — regarding service issue

 chemival.iit on Jan 13, 2019
You are pretty aware about the need of clean drinking water which is the most important criteria for good health. But ur service staff is very careless i approch them. To service my product but each time they have an excuse so they has caused both physical and mental agony to me and damaged your reputation also. So please sort out my problem soon so dat a relaibility maintained in both sides...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — aquaguard superb faulty product

 Qikpedia Team on Jan 10, 2019
Hello audience, i bought a aquaguard superb ro uv uf tds for 19000 in april 18 and in dec i called for a second service when the agent cane and said i will have to get the filters changed which will cost me 5000 cause i have consumed 6000 litres of water in 6 months. We were out of country for 2 months and how can 2 members in a family can consume 6000 litres of water.
The agent who came had no clue of this aquaguard and broke the body also.
I am 65 years old and i call customer call almost everyday and they say we cannot help. I will take this to the highest authority and will make...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — euroclean steam cleaner broke at connection point.

 Gouri Shankar Mishra on Jan 10, 2019
We bought a EuroClean Steam Cleaner in June 2018. After using it for 15 times, it broke at a connecting point. This product is of very poor quality plastic. It is We put complaint# [protected] for resolution and did not get any response. We put service request # [protected] for escalation and did not get any response.

We followed up with Mr. Sanjay Tripathy from Eureka Forbes(Bhubaneswar) many times but he showed no interest in resolving it, rather provided cock-n-bull story. We also tried to contact the person who (Mr. Madhusudan Rout) sold this to us and his phone is not reachable.
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — leakage of information

 sanjiv sanjiv on Jan 10, 2019
Placed a complaint to service water purifier throng toll free no. [protected]. Service technician came to my place and attended. He did not give bill. Paid him and after 45 min he left the water filter stopped working. When i called him again he said he cant do much and not even willing that re-visit. Later i called customer care to inform abt the same but came to know that the person visited was an unauthorised person. When i asked them how can someone visit my place without the information like my address and phone no. Etc, they were not ready to accept and investigate. Actually my info and details...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — service request complaint

 Majeedsab Galaganath on Jan 9, 2019
Never never buy aquaguard from eureka forbes. Worst service provider. Also don’t recommend to any other.

I had logged service complaint on 5th jan 2019 but still problem is not resolved.

I had called multiple times to check for the status and why it is not addressed.

Customer care said, service engineer will attend the issue shortly but no response yet.

Today again i called customer care and got the same response....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — regarding replacement of my aquaguard filter - amc dispute

 Divs10 on Jan 8, 2019
Hi,

I have relocated to noida from pune. My customer code is [protected] in the name of divesh kumar. I took 2 years of amc service from eureka water purifier service in pune (Attached is the receipt).

When i relocated to noida last month, i contacted local eurekaforbes agency and asked to send some person to install the eureka forbes. For this some lady said that i would be charged @ inr 700.

When the representative came to my place, he informed us that the filter along with the membrane needs to be replaced. We informed the representative that our...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — aquaguard water purifier nova model - servicing regarding.

 Dhawal Dhanvijay on Jan 8, 2019
Dear sir,

With reference to subject cited above this is to inform you that amc was renewed on 20.07.2017 for two years, payment was made vide cheque no. 246484 dt. 20.07.2017 for rs. 3400/-. Servicing was due in july, 2018 and january 2018 but your technician was not attended the same. Yesterday your technician visited our place at house no. 289, dixit nagar, nari ring road, nagpur - 440026, refused to attend the servicing for want of receipt and i have to pay for servicing and change of filter. The amc is misplaced. Kindly issue duplicate receipt and take necessary action for early...
Complaint comments  Read comments Complaint category Other

Eureka Forbes — eureka magna ro

 Sudarsanan KS on Jan 7, 2019
I have your eureka magna ro product.
The machine was not working as the water intake was not happening.
I raised a complaint on 30/12/2018 with [protected] which was not attended till date. I called again on 1/01/2019 and a
New request number [protected] was created in spite of not resolving the old req number. I get message that a technician manivarnan. S ([protected]) will attend the issue. But he either turned up nor picked my calls....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Eureka Forbes — complaint no#0104903110 - beware of aquaguard - location hyderabad

 Kishore Pendyala on Jan 6, 2019
I wanted a but ro water purifier after little research, decided to go with aqua guard as i already have aquaguard old version. An agent by name reshma swetha (Id#9055597) came and gave us a quote and asked to pay cash, i didn’t have cash so resorted to account transfer, i did the account transfer after confirming her authenticity as agent with the company, like id card, visiting card and even their customer care confirmed that she is their agent. The payment happened on 31st dec with an expectation that unit will be delivered on 3rd jan. To my surprise, she took the money and vanished, she didn’t...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — amc service of water purifier

 Bharat Dedhiya on Jan 5, 2019
Every time we experience poor and unsatisfactory services. Service is to be provided as per our convenient but service staff take his own time to attend the service. If alternative solution is there may please be provided to enable us to continue with amc service in contract or else please advise at an earliest
With regards
Parulbharat dedhiya
[protected]/[protected]...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — water filter dr.aquaguard nrich

 Mudasir S on Jan 3, 2019
Hi
I have purchased dr. Aquaguard nrich from eureka forbes on 23/12/2018 and get installed on 2412/2018 but water is very poor in quality and am requesting from same day after drinking water after installation no one is response from the sales man his name is mr. Ravi kumar from eureka forbes but he is not receiving my call from first day i called 100 time till today but no response....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — complaint against rupay

 thBhavin on Jan 3, 2019
I bought eureka forbes product dr. Aqua guard magna on 29/10/2018, very next day i cancelled my order but till the date i didn't receive my money back.
Eureka forbes customer care executive given me lots of fake promises and it's sales person is also a cheater, he didn't help me to provide resolution on it. So many times i called customer call and drop lots of emails but didn't get positive response....
Complaint comments  Read comments [2]Complaint category Appliances

Eureka Forbes — not provided with bill and invoice ...

 Ayagari Madhav on Jan 2, 2019
Dear Sir,

I exchanged my Existing Water purifier with a new one after paying Rs. 9190.00/- through my Credit Card and I received the machine, on May 26th, 2018. But I did not Receive the Bill and Annual maintenance Contract (AMC) documents promised by the Company Representative as promised.

I raised 3 complaints and I did not get any resolution form the company.

Requesting for your help in resolving the issue..

With Thanks and Best Regards,
Madhav.A...
Complaint comments  Read comments [1]Complaint category Other

Eureka Forbes — eurovigil

 Shashidhara Sastry on Jan 2, 2019
I have been cheated by eureka forbes by selling products related to home security. I gave cctv, intrusion detector, movement sensor and video door phone. For one i was exhorbitently charged for products and installation. Most marketing people from the company have fraudulent practices and so did mine. Most products installed for not work and nobody turns up from service. I have service tickets pending
For products that cost lakhs and eureka forbes does not provide support....
Complaint comments  Read comments Complaint category Security Services

Eureka Forbes — forcible taking away of changed membrane, valve, inappropriate conduct of staff.

 Bajeroy on Jan 1, 2019
Please find below copy of my complain in the customomer care section of the company, for necessary action please from your end:

"dear sir / madam,
During change of filters as per amc contract of my aqua guard superb model (Amc contract receipt no.[protected], your service person forcibly took away the changed membrane, in spite of my repeated objections. He handed over his mobile to one of his supervisors to talk with, who even threatened me that he won't issue amc to me in future if i don't hand over the membrane. They could not show me any clause in the contract to the...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — selling of a product of eureka forbes on false pretext

 A Thapliyal on Dec 31, 2018
On 23.12.18 we called on eureka forbes helpline no.[protected] for enquiry about water purifier. Within 2-3 hours one mr. Rahul having mobile no. [protected] contacted us and came to our residence in the evening. He gave us briefing and told that aquaguard magna nxt uv will suffice our need. He told that the machine has 7 ltrs of tank and we can fill upto 14 ltrs in the morning upon that we told him that 14 ltrs are not sufficient as per our requirement so he told that we can fill another 14 ltrs in the evening so we booked the purifier. On 28.12.18 a technician visited our residence to install the...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — selling of aquaguard water purifier by eureka forbes representative on false pretext

 B D Thapliyal on Dec 31, 2018
On 23.12.18 we called on Eureka Forbes helpline no.[protected] for enquiry about water purifier. Within 2-3 hours one Mr. Rahul having Mobile no. [protected] contacted us and came to our residence in the evening. He gave us briefing and told that Aquaguard Magna Nxt UV will suffice our need. He told that the machine has 7 ltrs of tank and we can fill upto 14 ltrs in the morning upon that we told him that 14 ltrs are not sufficient as per our requirement so he told that we can fill another 14 ltrs in the evening so we booked the purifier. On 28.12.18 a technician visited our residence to install the...
Complaint comments  Read comments Complaint category Electronics & Appliances

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