In my house the Aquo guard ystem is in under Annual Maintenance, the Customer Code is 1004347690 and the customer name is Kannan, No.519, Valudhavur Road, Muthirapalayam, Puducherry.

The service person doesn't attend repair work of water block in purification. After complaint many more times there is not response. I donot know what will do next against the customer care in Puducherry. I am waiting for your favourable reply....

Hi Customer Support

I am submitting this complaint with lot of frustration. My RO is under warranty and needed urgent service as the power light is blinking and RO is not pumping water properly. I logged a complaint with customer service (complaint number: 2005159816) on 20th Oct and requested for urgent assistance. Despite multiple followups nobody turned up from service department. Customer service helpdesk just gives a false promise that the request has been escalated and someone will visit by end of day. This is highly frustrating and the worst customer service experience I ever...

Really I am in a pathetic situation. Very poor service from the Eureka Forbes... no response the personals even after multiple times of complaints to the call centre, to the local servicing engineers and to their local office. The complaint was registered on 25th September vide no.2004855262 and cust-id is 1012261841. We are today on 21st october and nearing a month and still the problem is not solved and how to go about the same I am wondering. We are now frustrated and even going to take extreme step against this people and sorry to say that being such a big company as a general practice with...

Technician visited my place at kalletinkara, Kerala after making repeated complaints and installed my EXPERT RO water purifier. Now a leakage problem started and required technician very urgently. He should talk at mobile no. 8349432257 before going so that technician will get the exact problem of machine. Appreciate early response from eureka Forbes. Sasidharan Menon. Mobile mo. 7063586571....

The technician has done 2 years AMC on 2nd week of Sept 2017 but the filters are not yet changed by the technician though he had promised to so. As the AMC money is already transferred to Eureka Forbes in last month itself, I need an explanation from the company for this and want to lodge a case of cheating against Eureka Forbes.

I have made complaints many times but there is always been replied that the matter will be checked & responded quickly which is yet to happen.

Hence I request the authority to look into this matter & resolve it at the earliest....

I got Aqua sure Water Purifier one year back, now it came for service and stop working. i raised ticket in Aqua guard call center to service the unit. i have been informed that i going to charge 450/- Rs to attend & rectify the issue.
Now its 5 days nobody is attending my complaint & i keep on following up with call center & they saying tomorrow since 5 days. i dont have other source to drink water.

Complaint Number # 2005106384...

Hi,
I bought 2 yrs AMC from Eureka Forbes for my Aquaguard Geneus Plus Water Purifier. I bought AMC on 21/2/2017, but till date I have not received an single service yet. Upon calling the their Bhubaneswar customer care. They provide another number and ask me to call the given number. So customer care personal keep you give different numbers and keep asking you to call the given number. One day I kept calling to different number that each customer care agent provide. So after 19 calls. I was given the same customer care number to which I called the very 1st call. The female agent was very...

I have already submitted complain regarding maintenance of RO system due to non availability of spares parts complain was not resolved.as I have assigned contract for 2year but every time problem not resolved now I may face problem of drain.if once enter into annual contact than there no systems to pay extra money for spares parts.if company unable to bear or not extended such facilities.than I bound to sue in consumer forum....

I registered one complaint about the non working of my water purifier. Initially i was told that a technician would visit the premises within 2 days, now its is more than 10 days no one has turned up.
I had plans of buying eureka forbes vacuum cleaner, luckily this incident has helped me understand the company better.
In case if any higher authority is watching this the complaint no is - 2005019100...

I have purchase dr. Aquaguard and taken amc, the product is not working. I have raised the complaint with the customer care people, eureka forbes in september 2017, but still it is not resolved. The customer care executives give the standard reply that "sorry for the inconvenience, it will be resolved as early as possible". I have raised the complaint thrice and escalated the issue many times but no reply. I tried to call the head office but no response, they are not lifting the phone....

I am k. Gurumurthi from chennai and i bought a vacuum cleaner from life water, nanganallur, chennai. Sales person name mr. Seetharaman, when i bought the product within fifteen days i got the problem and they recovered but another problem started so not in good service reply not satisfied i need the replacement but no response from company side and several times i call to the sales person seetharaman is not picked his phone. Very bad service....

My customer id 1002932660 complaint no.2004661475 dt.12.09.17. Called customer 15 times no result. Higher authorities could not be contacted despite repeated efforts. Local cuddalore office not responding my calls. My water purifier is covered by amc for the period from 23.02.15 to 22.02.18. Value of amc is rs.4080. They not even able to find the fault and the technicians they used to send for regular checks are also very poor knowledge about the apparatus....

I ordered a vaccum cleaner from www.eurekaforbes.com for 15000 with Customer ID 8001046456 on Sep 11, 2017 and estimated delivery date was Sep 15, 2017. I called customer service and they mentioned that product was not in stock. Why are you adding products to cart if you can't deliver on time. Its like investing dead money. WHY PRODUCT IS ADDED TO CART, MUST HAVE MENTIONED NO PRODUCT AVAILABLE BEFORE RECEIVING MONEY. IT'S PURE CHEATING, AND MONEY ROTATION.

More than a month of the order(OCT- 19, 2017)till today, still there are no updates. I do call the customer care, and always I...

Hi, we purchased eurekaforbes "dr. Aquaguard magna nxt hd uv" water purifier online on 12-aug-2017 with customer id: 8001040078. After placing multiple calls, then we received the product on 23-aug-2017 and installation also takes 4 days, received faulty machine.
So we placed a return request on 28-aug-2017 with reference number 12222. Again, we placed multiple calls and product was picked up by their authorized courier guy on 22-sept-2017. Till now our money is not refunded. They are redirecting us through multiple call centres. No one is providing the correct information and there is no...

Dear sir

We nayana saptasagar and family is a proud and valued customer of your products and using water purifier since many years. We purchased dr ag enernity wp system (Item code - gwpddetrn00000) for rs. 12, 490/- (Tax invoice no. 6190079616 dtd. 13-12-2016) on 08-12-2016 receipt no.188 (012863) from your sales team ms. Arpana pawar and her senior mr. Kishor sutar from sangli office, maharashtra. They gave demo of the system at our house in balajinagar and informed about company's guarantee, warranty and free service amc etc.. We really very happy and purchased the above mentioned...

I have taken 2 years amc contract for water purifier reviva with your company. But the service is very poor. But i get messages that service is completed. Here is the deatails below.

Mandatory service 9939403212 of your aquaguard gwpdreviv00000 has been completed by technician mr. Zameer pasha - eureka forbes this message came to me on 12 oct 2017 at 15.04 pm.

Your service request number 9939403212 has been allocated to technician mr. Zameer pasha (9986778773) it will be attended shortly-eureka forbes. This message came to me at 15.54 pm on 12 oct 2017.

But...

Eureka forbes - friends for life.. Please guys this is the biggest farce. This company is the most pathetic in terms of product & after sale service. Last sunday i. E. 8th oct i contacted their call center to book a demo appointment. Since it was a sale for them their sales person mr raghupathi immediately rushed to my place and gleefully ended up selling me the dr aquaguard classic plus water purifier. After the sale 2 days later i received the purifier, but for the next 3 days there was no person to come and install the device. After incessant follow ups via phone/email etc they finally managed...

Hi team,

My name is sagar dubey and my customer code is : 8001049988 i have bought dr aquagard classic plus and since then i am facing a lot of problems well from ware should i start of let's start from problem 1

1:- wrong information by sales executive mr aalam he told me that this model also comes with a booster pump but the reality is it doesn't you guys have another model and now after i am feeling cheated as my requirement was for a booster pump model

2 :- delay in refund by mr aalam i gave him an advance of rs 1000 but later on he told me about...

Madam/dear sir,
I have purchased aquasure crystal plus uv+ water purifier on 13th october 2017 & also placed request for installation on same day. The executive of eureka forbs have assured me for installation within 2 days but installation was not done, i have frequently called to customer service, they have provided me the mobile no. Of mr. Sadanand pande (Service incharge for aurangabad maharashtra) i have called him but mr. Pande wasn't responded me properly, he told we couldn't do anything, you have purchased machine from paytm then you should lodge complaints to paytm he also told...

Eureka forbes is cheating people on changing of aquaguard water purifier candles.

I too bought the aquagaurd eureka forbes water purifier a couple of years back and currently the water is coming slowly. They are charging with 4750 rupees for change of candles with one year of warranty and also the technicians behavior not at all good. One of technician visit my home and said i need to replace all the candles and he beaten those existing candles very badly we have to replace, there is no other option because its liking now....