Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 27%
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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts


Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Eureka Forbes related photos (300)

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Eureka Forbes Complaints & Reviews

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Eureka Forbes — Delay in the service & Replacement of Product.

 ashok001 on Feb 28, 2017
Dear Sir/Madam
I Mrs Reena Ashok Dhande Malewadi, kherdi, Chiplun 415605
Bought a product AQUA SURE WF AQUA FLOW DX-NEW2 ON The Date 13/04/2016 from Sound of Music electronics .Since we bought the product within a month we replaced the motherboard(electronic Kit) .After six months again the problem arise, what type of problem we dont know but your service man removed some part & said it has to be replaced .Since then (30 days )he haven't replaced the part also he is not responding to call
As the product troubled two times within eight months, there is no surety that it will...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Aqua sure prime uv

 Shahrupesh on Feb 28, 2017
I am writing this complaint regarding the Forbes water purifier aqua sure prime uv which I bought almost 6 months back. After start using the product I came across problems like (1) not working notification lights properly.notification light keeps on blinking all the day long, even if the tank is full. The same issue occurred almost 6 times till now and still happens.(2) the product takes 4 hours to fill one earthen pot, so the product is very slow in filling the water. After complaining avout the same service person comes and fix the issue but the same thing gets started in jus 4 5 days. So I complained...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Water Purifier- Aquaguard-Local dealer misguided regarding AMC on exchange of machine.

 tsp1234 on Feb 27, 2017
I am a senior citizen retired from RBI as Assistant General Manager. I am a customer of your company for last 19 years using water purifier and vacuum cleaner. A representative from Eureka Forbes Aquaguard approached me in January 2016 and pleaded to purchase one machine. Since I had been already using one, which was working fine and under AMC I regretted my inability. Then he convinced me that my present AMC could be continued and two additional service will be provided. Accordingly I purchased on 07/01/2016 one Dr. Aquaguard Classic model at a cost of Rs.8990. The representative (by name Libin...
Complaint comments  Read comments [2]Complaint category Appliances

Eureka Forbes — Service request raised on 24feb17 still not attended on Feb 27, 2017
I am fed up with this company. False commitment, not reliable, service person doesn't attend calls, and do not stick to their commitment. I have raised a reinstallation on 24 Feb 2017 and still waiting. None of the service person taking tue, call even their manager Kavita also of the category. I will spread this to social media and let them know the seriousness of after sales....
Complaint comments  Read comments [2]Complaint category Appliances

Eureka Forbes — Do not buy from the fraud company

 gargrohit on Feb 27, 2017
A service engineer visited my place and I got to know that my system is installed with a local Hard Disk. I paid in full and a local hard disk was installed which failed and have been giving me troubles. The Local Hard disk was installed by Mr. Ranvir Kumar Choudhary without my knowledge. Moreover I paid a cheque for Rs. 21000 and 1000 in cash. And I got the bill of Rs. 19, 370/-
The service engineer needed a LED which I did not have and I requested them to bring their own system for checkup and they denied. They told me that this is not the way we do it. So the company wants me to purchase...
Complaint comments  Read comments [1]Complaint category Other

Eureka Forbes — Faulty product and Billing issues

 ashishkatiyar on Feb 26, 2017
This is to inform you that we have recently bought three products of Eureka forbes through their employee Brij Kishore (Mobile - 09540122799) who is based out of their Subash Nagar Branch, New Delhi. The concerned employee even after repetitive reminders hasn't submitted us the bill and is regularly avoiding our calls. The payment for all the three products has been done by cheque in favour of "Eureka forbes private limited". We have even escalated the matter to the divisional manager Mr. Sunil Kumar (Mobile - 09810332601 and 7053441144).

In the meanwhile, one of the product Dr. Aeroguard...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Eureka Forbes — Services Issues, post AMC

 Nitin Tandon on Feb 26, 2017
I have logged 4 Complaints in last 5 months for changing the Membrane in my Eureka Forbes Reviva RO. The engineers visited 4 times, but they never came with membrane for replacing. During AMC renewal they have installed wrong membrane and during check I found TDH has went down to 4 or 5, which is quite below suppoted level. Once engineer brought the old used membrane. and post me resistant he told me we do not change membrane twice, but if wrong membrane is installed they need to change...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Misbehaving with the customer and not providing tge required service for acquguard product

 neelam_arora on Feb 26, 2017
My reg no is 9903218335 for acquaguard. I required a service but the last representative named nazrul hassan 9836441135 who came for providing the service not only misbehaved with my parents but didn't provide the service. This is a harrasment caused by this company and its representative to its customer which is not acceptable at all. The service person who came before nazrul was jayonto roy who provided really good service for tge product. But this person only harrases the customer and I want to escalate the matter to its higher authorities....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Delayed Aquaguard servicing

 P_Dey on Feb 26, 2017
For the past 1 month we have been contacting our local Aquaguard service centre in Rayagada with constant delays and false assurances from their part.They have told us twice to be ready with the machine dried and emptied and we have been waiting for entire day with them assuring us first that they are on their way and then eventually switching off their phones. Its frustration at the highest level as a servicing of our machine is urgently required and they seem to think its a joke.
The details of the service centre person we have been in contact with:-
1. Mr. Manoj - 09439696925...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — No action after promising an update in a request

 mehtafuture on Feb 26, 2017
I was promised by a representative that if I pay Bg MobiKwik I will get 5 % cash back and a free gift from the company. I have the chat conversation with the representative. Neither of these ever came and its over a month that I purchased the purifier. In fact I ended up paying 100 Rs more for the free gift delivery and processing fee. I informed customer care about it and they promised a call in 48 to 72 hours. Seems you have too many customers to address that you never came back even after a week. Or should I say too many complaints that you have stopped addressing them. You people are pathetic....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Service not resolved.

 Tarun Khattar on Feb 25, 2017
I placed a service request on 18th Feb 2017 (2001854954) and till now it is not resolved. I purchased AMC online and placed request RO filter replacement and tap repair as it go broken. I am not able to use RO and so requested customer care to send someone urgently. I waited for 3 days there was no response. Then again on 22nd Feb I raised new request (2001910848), I was told RO will be serviced next day. I waited, raised new request on 23rd (2001937954) and then on 25th (2001950395). I got service manager number (9886966567). He assured it will be serviced soon. Later he stopped picking the phone....
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — Fraudulantly cheating us

 gyan Ahuja on Feb 25, 2017
Ref: contract Receipt no. 10 26042532 dt. 30/03/2016 cusomer code 1009226005
sms on mobile received that candles have been changed on your water filter whereas no one attended to our water filter and no such candles ever changed therein. Complain was lodged bearing no. 2001760881 to Sagar and no. 2001928877 to Asha. There was no response. Mr. Rajnath was contacted on mobile no. 7045830894 on 2nd February 2017. After rigorous follow-up on 25/02/2017 Mr. Shaban Ahmed technitian having no.64122 attended and refused to change the candles. He said to contact Mr. Sandeep Panday mobile 8451993280,...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Eureka Forbes — After sales Services not offered Equipment stopped working three times within warranty period

 dattaguru on Feb 25, 2017
Grievance as below :

15.10.2015 Date of Purchase 1012394436 customer code

28.3.2016 AquaGuard not working – made a complaint 0086319353 Service request
28.3.2016 Technician Ganesh Gaud came at 3 pm & said that DCP circuit needs to be changed

29.3.2016 No response
30.3.2016 No response 86385374 Service request

1.4.2016 No response
2.4.2016 Board changed by Technician Ganesh Gaud No service report given
After 15.4 2016 Servicing Due Servicing not done
15.7.2016 Aqua Guard not working...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Not refunding my money

 erohitgarg on Feb 25, 2017
I purchased a CCTV camera from Eureka Forbes. And to my surprise the camera stopped working within 3 days. I tried to lodge a complaint. But to my surprise horrible customer care. Unable to lodge a complaint on call. I tried mailing them on forth day.
I got a complain number on the 5th day. I was assure a service visit by 7th day on the mail. And again as expected nobody bothered to show up or call till the 8th day. Then I got to know that eureka forbes offers money back for their product within 30 days. On giving them the money back request, nobody replied. I can understand the company...
Complaint comments  Read comments [1]Complaint category Other

Eureka Forbes — Did not receive any service from your representative

 sangita chatterjee on Feb 24, 2017
Inspite of calling your reprentative they did not turn up for the machine installation. I really think i need to switch to any other water purifire cause i have lost the trust from the serive response i am getting from your reprentative. They did not turn up today also to install the machine. They called us today but did not come to install the machine....
Complaint comments  Read comments Complaint category Other

Eureka Forbes Aquaguard — Local dealer misguided regarding AMC on exchange of machine.

 Chitrangshu Samanta on Feb 24, 2017
My delivery challan is from YCH EUREKA FORBES LTD.22/2, Sarada Pally, Ward no 21. Durgapur. Wet The customer id 6000057354, rajiv karmakar .Ashoke pally, Raniganj, W.B.given at the time of installation does not match with my id number& name. The product which I had exchanged isAG Compact old withdual cartridge new machine.I had paid ten thousand and two hundred rupeesto my dealer, Lakhpati Giri Eureka forbes Asansol.My product was purchased in the nameof Dr. Bulbul Samanta, Dalpatty more, RANIGANJ given customer id 6000057332, receipt no.571 030863, which does...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Dr.Aqua Guard

 Somasundaram Murugaiyan on Feb 24, 2017
As informed by eureka forbes sales executive, I have purchased a Dr.Aqua Guard through their online process. I have received the product but I have not received original bill and delivery challan as of now. Also they have infomred that if I pay Rs.100/- as a handling charge, I can get a ladies watch. I have paid said amount but as of now they have not provided the same. They have not provided any communication address for the same.

Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — Acquaguard Enhance

 vinay135 on Feb 23, 2017
I purchased a new RO aquaguard enhanced model on 13 Jan 17. Due to faulty installation, the aguaguard became U/S from the date of installation. I've lodged 05 to 07 complaints from 16 Jan 17 to till date. But the product is lying un-serviceable and there is no response from service center. Kindly do the needful so that my acquaguard may be made serviceable and the company should accept the costumer requirement at its fastest priority.

Thank You...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Replacement of the product

 Rhea Bhagat on Feb 22, 2017
This is in reference to problem with the product I have been using. There has been an issue with my product since the day of its purchase. The service technician personnel has visited 9 times in 9 months for the same issue and repeatedly tried to fix the issue temporarily. The service however was made only for the interim and not qualitative enough to last long which evidently proves how inefficiently the work is processed from your end.

I have repeatedly requested an intervention to resolve my issue permanently or to take this
crappy product back
I want a stringent...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — Eureka forbes prime water purifier.

 subhaswati on Feb 22, 2017
Our worst nightmare, and the worst product bought by us, we bought these prime model 1 year back, the salesperson in the shop misguided us to buy thise prime model, after installing, from the first day we complained about the model, but the engineers who visited our place, they told us we are doing our best to resolve your problem, but for last one year, after numerous complains and many visits of different engineers nothing has happened, now after one year Mr Rishi Sikka (Area sales supervisor) New Delhi, Lajpat Nagar area told me sir we are sorry we cannot do anything about it, and thise Mr Rishi...
Complaint comments  Read comments Complaint category News & Media

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