I have purchased vaccum cleaner. Attached image for order id .

For which you one of the employe name Ketan has collected advance 1000rs and told us to he will return once I will order that item. It's been 3 weeks and he has not returned money. He is not picking up call.

This compaint I have raised through your call support but haven't got any call back

I have below details of that employe

Name : Ketan
No: [protected]
Employe code:9106706...

Brought eurekaforbes dr aquaguard magna uv ro tds from vadodara,
during sales people are good but after installation on 31/07/18 the product was defective .
the sales person asked for more money 10000rs for replacment .
such a bad policy dont know whether its company policy or sales person policy.
for them their 500 rs is also big but customers 10000 rs is also small
very bad customer service and handle over defective product.
tired of harassment i have will file complaint for this mental harassment and now the sales person saying he will deduct 1500rs...

Dear sir/madam,

I am susovan patra (Customer id - [protected]). My aquaguard has needed service in some parts and i am complaining in your service centre from last 20 days ago but they are not responding properly they also promised every day to attend the complaint but till now they are not resolve my problem.
So i need urgent service for this issue.


Thank you,
Susovan patra...

I am disgusted and disappointed by eureka forbes customer care. If you visit their website you will find it is a very simple process to buy amc online but in reality the story is much different and horrendous.

I have been calling, chatting and mailing various aquaguard customer care numbers and email ids, but till date i am unable to do a simple task as registering myself online so that i can purchase the amc.

They have various means to cheat the customers, will give one example - i want to buy new amc for 1 year which costs 1960/- but i have to pay additional 465/-...

I am disgusted and disappointed by eureka forbes customer care. If you visit their website you will find it is a very simple process to buy amc online but in reality the story is much different and horrendous.

I have calling, chatting and various aquaguard customer care numbers and email ids but till date i am unable to register myself online so that i can purchase the amc.

They have various means to cheat the customers, will give one example - i want to buy new amc for 1 year which costs 1960/- but i have to pay additional 465/- because its a new amc. The trick is...

Hi,
I purchased a eureka forbes dr. Aquaguard magna nxt on june 17th 2018. I ordered a demo online and the sales representative approached me and promised me two 1 litre aquaguard water bottles. However, once the product was delivered, the sales person never gave a straight answer to the question as to when the bottles will be delivered. The online sales team refuses to take any responsibility over this and i m redirected to local sales etc. None of them are willing to take the complaint. Really pathetic experience with aquaguard and i would suggest anyone against them for the sole reason...

Hello Team,
I am writing to bring to your kind notice the pains that I am going through for a product that I purchased from Eureka Forbes .
In short - Very horrible serivce

I have purchased a water purifier (Model Aquaguard Magna UV) couple of days back.Initially had to followup on the installation and post that the installation (Ref No [protected]) person said there is a defect in the unit and the techician would visit. Noone visited for 2-3 days. On constant followup I finnaly decided to put up a replacement request. Online Request id 8368
But not surprised...

I have purchased a water purifier in December, 2017 and for last one month it has been showing a problem in over flowing. Your technician has come but can't fix the problem. He only change a product, for which I have to pay 500 during the warranty period. Is it justice to within the warranty period. But, problem is still prevailing. I have called the technician many times, but not come. Is the product is defective? Why do you sell such defective product? When to aspect for fixing the problem?...

Complaint against one of your senior team leader - kalicharan mondal who while seeling aquaguard promised me to provide a aquaguard cover as a gift but that cover has not reached me yet.

This behavior of such a senior team leader my faith on this company eureka forbes is keep on spoiling.

I would be obliged if your team kindly look after this matter (Listed above) and take necessary actions....

Product - dr aquaguard magna ro uv tds (Nxt) from eurekaforbes sales person sajan verma[protected], the product is defective and now when we r asking for replacement he is not picking call and till date no help from company side twice service person came dissembled the who ro but couldnot solve the issue and now they not responding, they fooled us and the sales person asked for rs7500 extra apart from rs 19490 which we paid for replacement till he can sell the defective product which we got to anyone else....

I had purchased a new hose pipe for my old vacuum cleaner against payment f rs. 750/- for my old vacuum cleaner purchased in 1992. On the same date i had also got the motor of the vacuum cleaner replaced. The job was carried out by your technician mr, deepak rastogi.
The hose supplied was f poor quality. It tore off at the base of contact with the vacuum cleaner in july, the hose pipe supplied to me with the vacuum cleaner lasted over 25 years.
I made the following complaints to your helpline from my registered mobile numbers but to no avail.
1. C. No.[protected] dated 28/07/18

Hello,

I bought this Aquaguard Geneus online, and received it on 28th July'18.
Inspite of multiple requests no one came/responded finally 7th day (4th Aug'18) a guy from eurekaforbes came and installed the machine, but he was not able to start it, mentioning "I am not sure about this model".

I have given complaint multiple times that machine is not working from the first day. Despite giving multiple complaints to the call centre, no one visited till date. They keep raising the escalation but it is of no use. Aquagaurd response and services are very bad in Pune...

Newly installed aquaguard reviva on 4th aug'18. Technicians didn't install it properly.., it was not auto switching off. Water keeps pouring outside the water filter.
Called a senior technician mr purushotham, who came did nothing.

Very disappointed as the defective product has been sold out to me.

Need the refund or replacement of the product.

Today is 7th august 2018. 4 different technicians from eureka forbes visited my house, but failed to fix the problem and finally said the product is a defective one.

I will have to register...

I have a magna dr aquaguardwhich is presently under amc. Last few days light during filtration not glowing. Lodged complaint with your authorised service center at khandagiri in bhubaneswar but no body attending only assuring every time that today technician will go. Further i found there is no difference in test between normal and filtered water. Please note that entire candles and cartridges were replaced a month back. I have also requested to depute technician with proper instrument to check quality of water. I regret no body showing any interest to attend this call. Can you please look into...

I had purchased your above product on 31.10.2017 vide your
Invoice no.[protected] ref no [protected]. The water purifier
Does not work properly and not pouring water. Then i lodge a
Complain no.[protected] on 3.07.2018. A service engg. Visited
Our house and try to repair the fault, but after his several effort
He could not repair he tell us that some parts are not working.
When these parts are available to him he comes again.
Even lapsing of 15 days he will not come. As per doctors advice
I purchased the water filter. If it is not working what...

Unit not working since last 10 days. Customer care (Service Request No. [protected]) is giving fake assurance daily. No technician is attending. Paid AMC (almost 9.5K INR) in advance for next two years (valid till Aug'2020). Please inform honestly if rectification is possible or not. If not, please return back AMC money, shall go for other's product. You have no right to make us fool and harassing mentally. Now I am purchasing drinking water from outside. Eureka Forbes should reimburse for that. Should I go to Consumer Court?...

I have purchased the above product from your dealer makrand agencies at nagpur on 21/07/2018 and product started not functioning from 28/07/2018 i. E. Within a week. I lodged complaint to dealer on 29/07/2018 and acknowledgement on cell vide no [protected] dated 31/07/2018 was received and your technician arrived and informed that product has fault and part need to be replaced. He asked us to send bill copy on his cell phone which we did but in spite of continuous follow up the product is not exchanged nor part has been replaced. Now height is when i am trying to escalate this issues to your higher...

We have a problem with the Dr Aquaguard Magna at our home. It takes hours to fill the water storage and is leading to a lot of water wastage. I first lodged a complaint on August 1, 2018 and have been trying to follow up with the customer care everyday since. However, even after 4days, there has been no contact from any local technician. The people at customer care keep saying that they will arrange for a visit soon but there is no response from the local team in Hyderabad. My complaint number is [protected]....

Sir,
We have recd the v. Cleaner wdx2 on 2.8.18 with out my company gst no. Y'day (3.8.18). Your staff mr s. Banniya kumar - (Emp. Id. 9081618) was taken the the above said item sno.[protected]

So, kindly return my money before this evening, other wisei will take action against you

Thanking you
Regards

Sundaram g - sr. Advocate
High court-chennai
Mob.[protected]...

Till now i had been a long time and satisfied user of eureka forbes water purifier but from the recent behaviour of this company i wont ever recommend buying this to anyone. As water purity being the top most priority for anyone and me being a doctor and moreover a responsible senior citizen adds to the concern of health of my family. At least 9 to 10 times i have lodged them a complain that no one has approached me for the general servicing of my machine but every time i get the same response that my request has been prioritized and will be dealt the very same day. Also this company has not preached...