We have renewed our amc on dec 2017 worth rs 5200
Now it’s april 2018.. The machine got problem... More time requires for tank to fill up... More than 2 -3 hrs
The service man told that the ro is damaged
And asks for 2500 rs for new ro membrane
I was lured to buy the amc by saying that i will not have to pay anything for one year and that filters will be replaced if damaged...
First of all how can a ro get damaged within 4-5 months after being used just by 3 person...
N then what is an amc if we want to pay 2500 bucks more within 6 months
I am...

I have complained many times in the last one month, my ro water purifier has been leaking
... The service person came many times and is unable to repair the leak! I'm a client for the last four decades of your various products!
Since i am a practicing doctor i will not be able to recommend your water purifiers or buy another one againbecause of the sad experience which has caused to me extreme harassment!...

I purchased one water purifier Dr, Aquaguard Classic Plus at a cost of Rs. 9650/- vide PO NO. S0598212 DT 13 Apr 18. The item did not work on installation due some electronic problem as identified by the company engineer. The sl. no. on the item was also not matching with the invoice and box indicating spurious product. The salesman ordered for a new purifier as replacement on installation of which it started leaking from the body at four places. He then opened it up severely compromising its warranty and tightened some pipe. what I failed to understand that what made opening up a brand new item...

Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, and they only concern about there money and they think that consumer money is a dustbin paper.
Aquaguard has a pathetic after sales service.

Even though after telling the mechanic to take the unit to the service center for repair he doesn't listen to customer. Every time the company men does nothing to unit and the same problem persist.
Extremely bad service and feedback from company.

Patil....

We have bought the above mentioned water filter on 23rd march 2018. But within a month two filters have failed to work. Once the filter has been replaced completely and the new filter is also not working. We have raised the complaint on 9th april 2018. Till date the request is not attended. We have escalated the matter to ombudsman but they have also failed to provide the solution.
Fyi...
Ref no. [protected]
Date . 9th april 2018
Ref no. [protected]
Date .10th april 2018
Now we will take the issue to the consumer forum.

Mukund mugad
Karnataka

Sir, this is with reference to the amc no 25767856dated 1april 17. Contract period 2 yrs. According to yr office bearers my contract is not visible in yr account. It is notmy fault. Past 1yr i am struggling contraction the higher officials when ever i am getting problem in my aquaguard. Filer supposed to be changed every six month. Till now nobody has come to change. I waited. Today u lodgesd the complaint. I have original contract bill. But it is not in yr acvoubts. Y. Till now no answer from yr side. I hope i will receive answer this time
Sunitha narayanan...

Ef's customer service is pathetic - first of all the do not bother to attend compliants on time - second, their technicians are unskilled and do not possess any basic knowledge to resolve issues - all that they do is to recommend amc (For rs 7500!) replacing filters when the product doesnt work as expected - third, they do not take customer's feedback before closing their complaints - fourth, their escalation route is useless

My complaint on ro water purifier remains unresolved for a week now - unfortunately, i was asked to signup for amc, which i did and yet no technicians have spoken...

Your technician charged me Rs 4830 for two year of service, which was clearly mentioned on recipt, (from 30/4/2016 to 29/4/2018).But now on my several complain none of your representative come for resolve my problem.Your customer care only provide me complaint numbers ([protected], [protected], [protected]). And your service team told me that it they did not provide two year of service in that amount. that mean you did a false commitment....

Below mail sent to Eureka Forbes customer care on 05-Apr-18. Still didn't get proper details and updates.

Dear All,

I had very bad experience about Eureka Forbes services.

I have reviewed lot of Water purifier, finally i have decided to purchase Eureka Forbes Aqua guard product. Then inquired your official site, after that your sales person (Janakaran) called me and explained purifier details also he told some offer is going on (your will get 4 water bottle and life time free service) product original rate is 19990/- due to offer product rate is 19490/-....

In the previous servicing visit of the service engineer it was shown to Shailesh (engineer) that FUNGUS is forming in the water tank of the Eureka Forbes.
Shailesh is a very good service engineer(Courteous and prompt)

In the second servicing visit today after a month again the fungus formation was found.
Complaint No - [protected] dt 17.4.18

this is serious and can be a serious health hazard.
I have endorsed the remarks in the servicing card today.

Eureka Forbes to kindly advice necessary action forthwith....

Hi sir,
We bought the product in the month of sep 2017. The product was working fine for three months. It started giving problems from the third month. We are doing service each month for cleaning the filter. There was some problem in the product in the fourth month. After several calls made to customer service, the service engineer came and fixed the issue temporarily. The product main component is replaced in three months time. We had made several complaints to the customer service. When we contacted them they are not helping to reliving their senior coordinates number. They are not responding...

I have given complaint multiple times that machine is not working. I have bought a new machine aquagaurd geneus and it stopped working. Machine is still in warranty period. Despite giving multiple complaints to the call centre, no one visited till date. They keep raising the escalation but it is of no use. Aquagaurd response and services are very bad in gurugram despite the expensive product and also service cost is very high
Service request number - [protected]. Kindly help us in resolving the issue...

I am running after u people to gssistance regarding dealership from last more than three monthes, but its so disappointed that it seems there is no one left on ua side to guide and let know.
Contact.+91-[protected]/999
I have talked to more than four executives from your side but none was able to assist me properly or resolve my query.
Its again been a pure disappointment on ua part.
And now the reason is given that the complaint is too short, what does that mean,...

We have a corporate office at ahmedabad, we have purchased a vacuum cleaner of your company which delivered to us on 23rd march. the sales person Mr. Hardik said that he will give us a demo on how to operate the equipment but the service of demonstration not provided yet by your side, we have called Mr. Hardik for many times regarding this but he did not respond well and keeps on postponing the delivery of service for demo. we hope you will kindly take action regarding this matter....

I have purchased a product dr aquaguard classic + on 30th mar 18 from your sales representative named raghav and vishwanath who are from sanjaynagar bangalore branch. I was been assured that the product will be delivered by 1st or 2nd april 18. I have made payment through my credit card for rs.10190.

To my surprise no one contacted me until i tried to contact vishwanath on 5th april. However he was of no help as he asked me to contact raghav (+91 [protected]) for the product. I tried reaching him however there was no answer, hence i tried contacting[protected] sanjay nagar branch....

My consumer id [protected]. Located at kolkata, alipore. Product model en ro. Brought in the year 2013. Till now on an average we have paid rs.15000/- as services contract. Again the new contract demands rs.5500/- for annual renewal.
Is this fair? On top of this says we will have to pay extra if the contract is not renewed before[protected].
We request the manufacturer to scale down the annual contract to a reasonable level. This is almost one third of the cost of a new purifier.
Akhil govila, [protected]....

Sir i have bought a water purifier from your company. Order no. Was [protected] dated 16.04.2017. Sales man informed at that time that some mandatory services will be provided by company.
With great dissatisfaction i want to inform you that from april, 2017 to april 2018 nobody came for mandatory services. It is your company's actual position. You only interested only for sell of product. You have no concern after sell services.
Your services about dr. Aqua guard magnum water purifier are very very poor.
I want to inform you that after[protected] i will file a complaint against...

I have made several complaints even since i bought ro from eurekaforbes. It has been leaking and stops working every 2-3 weeks. Every complaint was escalated to noida head etc. Each of these guys assured me for correcting the fault. Obviously it was a blatant lie every time, and same issue keep on reoccurring every few weeks.

Recently i registered a complaint ([protected]) on march 25. Till april 10 no one called or one attended, despite several reminders in the system. Obviously each of noida head etc were spoken to several times during this open complaint. Suddenly miracle happened...

Complaint Nos.[protected] dt 22-03-18,[protected] dt 27-03-18, [protected] dt 31-03-18, [protected] dt 04-04-18 have already been registered(messages received from company) but no technician ever visited for rectification of defect. When customer care is approached on toll free number everytime they intimate that Complaint has been resolved . After persuing the matter with them spending atleast 15-20 minutes, they allot a new service request number promising that technician will visit within next two working days But that does not happen, Companies local sales/ service personal have also been approached...

I received a vacuum cleaner of health pro model on jan 2018 first week and i have found it defective. I had put a complain and ask sales team to replace it but still today date of april 10 2018 they are saying product is not available. Eureka forbes has a policy to replace the product or return the money but sales team and nodal officer at ahmadabad branch are not interested and harassing the customer...