Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 37%
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4901
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
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430
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258

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
37%
Complaints
4901
Pending
2309
Resolved
1246
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So far so good - The company responded to our notifications and is working on resolving complaints.

Eureka Forbes Complaints & Reviews

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Eureka Forbes — not receive the invoice cash memo & date of purchasing wrongly endorse

 sunil336 on Sep 21, 2017
I have purchase aquaguard magna at emi basis on december 16 but he is saying that i have purchase on aug 16. At the same time after completing the all emi salesman have not given the invoice cash memo. Name of salesman representative is sardul kumar &his code is 9094527. My customer id is 6000309564. After repeated complaint sardul is using a abusing language. He endorse the wrong date of purchasing so that he escape from free surviving. At the same time not giving invoice cash memo....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — invoice not received

 InverseSoft on Sep 21, 2017
Hello eureka frobes i am from pune. I submitted request on your site then one engineer contacted me. He installed aqua gaurd enhance to my home and said i will receive invoice on mail. But still i did not get any invoice... Its 2 months now (From 27 july 2017) and even my number is not registered on your portal he is not answering my call after several calls to your customer care they gave me complain number 0100407674 generated on 31 august. I need invoice at any cost, now i planned to go to consumer court but before that i have a hope from your social media cell. Hope you people help me....
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — no response from eureka forbes since we are in amc

 sagar mantri on Sep 21, 2017
We had launched a complaint on 10 september, only the fact that we are in amc th complaint is not served. Tchnician who come to resolve the matter told us that there is some part missing and should contact regional manager, regional manager is hopeless and not attending calls. He is least bother to serve any customer. Language used by the people in the organisation is very bad overall hopeless scnario. People are just moving us from one person to other
If there is some one powerful, please launch a complaint against them. Careless behaviour....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — service request no: 2004757687 raised on sep 19th to replace the tap is not yet addressed.

 gperumbilavil on Sep 20, 2017
I am holding an amc for my aquaguard sensa water purified. Raised a service request no: 2004757687 on sep 19th morning 8am as my water tap of purifier is broken and needs to be replaced. Around 10.30 am last day got a message that its allocated to a technician mr. Narendra. P.. Last evening time got a call from technician saying that he can only come today.. But till 6.30pm today i have not received any call or service from eoreka forbes on my service request.

Totally unsatisfied with the response from eureka forbes service.. Would like to know what is the sla for any service request...
Complaint comments  Read comments Complaint category Work at Home, Part Time Jobs

Eureka Forbes — dr aquaguard magna hd ro (nxt)

 T V Sundaram on Sep 20, 2017
I have been a eureka customer for last 2 (Two) decades. Recently i decided to replace/upgrade my water purifier and hence contacted your office. A team consisting of m/s punitha and rajadurai visited my residence, gave me a demonstration of the above unit and gave an offer. The offer was: (A) price rs.15890/- (B) discount on my old unit as a buy back rs.500/- (C) cheque from the amc agency for the value of unutilised period of the existing amc contract. Accordingly i place the order and the supply was made. But now the above gentlemen have gone back on their promises regarding the cheque from the...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — complaint not solved after 20 days passed.

 navneet umale on Sep 19, 2017
Sir/madam,

I would like to inform you about your best service.

I have lodged complaint of my water purifier on 26.08.2017. Nobody has come to attend. But some days I have received a mail dated 08.09.2017 from you stating that my complaint no. 9943945065 is resolved by Ajay Kamathe. Complaint closed by you without attending.

Again I have lodged complaint on 10.09.2017. your representative gave assurance to me for resolving the complaint on the same day, but nobody has resolved it.
Next day I have once again reminded about my open complaint, your...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — faulty machine get & not process refund after surrender of machine

 Pradip Laigude on Sep 19, 2017
Hi, i purchase the dr. Magr0+uvoriga 16.06.2017 as rent a gurd eureka forbes scheme pay the quartly amount 2100/- paying rs.3500/- at starting.
Machine was working till 30.07.2017 from installtion on 23.06.2017. At 31.07.2017 machine not working at lodge complaint on 31.07.2017 techinician come on 04.08.2017 check and say the machine have sensor problem, machine not repaired you get new machine. After lot of followup get the machine on 22.08.2017 and installed on 23.08.2017 machine worked only 1 day then i again lodge the complaint sr. Technicain come check say (Mr. Makarand -7045830889)...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — vacuum cleaner

 mehatab on Sep 19, 2017
Even after repeated complaints, the problem has not been resolved. I complained on september 7, 2017. All i get is false assurance, mental harassment and numbers of various people. I want strong action to be taken against irresponsible people who fail to understand the emergency of a customer. If you cannot demo of product then why do you sell products. So much time is wasted in getting a product demo for which we have paid....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — water purifier verve

 Shriya Pandey on Sep 19, 2017
Service request no : 2004543153
Even after repeated complaints, the problem has not been resolved. I complained on september 2, 2017. All i get is false assurance, mental harassment and numbers of various people. I want strong action to be taken against irresponsible people who fail to understand the emergency of a customer. If you can not provide service then why do you sell products. So much time is wasted in getting a product repair for which we have paid....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — pathetic service from eureka forbes

 Omkar Premal on Sep 19, 2017
Respected sir, we have hot and cold eureka forbes water purifier machine at our gym which cost around 80000/-rs after purchasing so costly machine after service was so pathetic that from one week we are facing problem from the machine and the service men has not been sent after complaining their customer care, its not a first time it has happen now several times please check this problem....
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — aquaguard water purifier installation

 Vinu Thomas Nanthikattu on Sep 18, 2017
I purchased a eureka forbes water purifier from nandilath g-mart edappally kochi, with the invoice details as below:
Invoice date: 9-9-2017
Invoice no:. Ekm19785
Make and model: aquasure aquafloex shrm
Hsn code: 8421
Total amount paid: rs 5000.00/- inclusive of cgst @ 9% cgst and 9% sgst. Till now the water purifier has not been installed. I received a call from the mobile number 09745366673, the installation technician, last monday, and i informed him that i will be available after 5 pm everyday or on saturdays to complete the installation. Since he did not respond...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — aquaguard water purifier - amc

 Induja Venkat on Sep 18, 2017
I have put amc for the aquaguard ro water purifier. Service due was in june and we made multiple requests for the service since june.
Every time the service engineer claims "the residence is not under his service area".
After 24-30 hours if we try to escalate the issue, we get the message "the service request number is invalid."
We made n number of service requests calls, escalation calls and still its not done yet! We have paid the amc amount and waiting for their action endlessly.

The latest service request number is 2004752722 which i made today. Am still...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — aquaguard - water purifier - no one fixed for complaint raised on 2nd september 2017

 sathishAC on Sep 18, 2017
Hi,
I have raised complaint on fixing new inlet and outlet pipes of aquagard sensa ro water purifier, renew amc and do servicing..
Everytime customer service agent promises and tell with in next 24 hour problem will be resolved.
But nothing happens. Very worst service.. More than 2 weeks of wait time and always they claim unavailability of pipes as this has been reported during past 2 service visit.. Pathetic service.. Calling multiple times from customer care doesnot fix the actual problem, but the problem needs to be attended. Fed up of talking to customer care..
Complaint comments  Read comments Complaint category Other

Eureka Forbes — installation not done till now - purhcased almost a week

 cnrb_1983 on Sep 16, 2017
Customer ID : 8001046536
Compliant no : 0100529819

i had purchased a unit MAGNA + RO + UV green on 11th Sep 2017 - INR 15980/- full payment made.

Commitment given by the sales person that within 2 days, delivery & installation will be completed.

Delivery came late eve and due to that technician has also delayed by a day, in-between i tried to reach the sales person as what is the reason. that guy hasn't picked up my call (till date)...

I had reported this in the survey form (automailer after purchase), as usual got the reply over...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — aquaguard not working

 drfjohar on Sep 16, 2017
I own your Aquagard for more than 25 Years
Model SE 1000

Cust id 1001875132

Dr F Johar

Ihave put up complaint on your helpline. The Complaint no is 2004665910. on 12/09/2017. I have been informed that service will be provided in next 48 hrs.
by now no respons on your side. on contacting your Indore help line, I am told that we have no perssonel to attend your complaint At Mhow, Before Monday.

I request you to please look in the matter and resolve my problem.

Dr F Johar MD
Consultant Physician & Cardiologist
Complaint comments  Read comments Complaint category Doctors

Eureka Forbes — fraud service charges

 Hari108 on Sep 16, 2017
To
Eureka forbes
T nagar branch chennai

We have requested for filter change and they sent a guy to change filter. It worked only one day and the person doesn't know how to fix it. When called to come back to fix the mess, he doesn't come. When we called the office, they are not taking responsibility and asking to pay more for service again. This is fraudulent service charges and poor customer support. Don't buy ro water from eureka forbes ever.

Fraud people!!! Beware!!!...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Eureka Forbes — stopped working in a month

 samba1234 on Sep 16, 2017
10 days followup to get installed. Stopped working within a month. Following up every day for last 2 weeks. Closed first complaint in 2 days, second complaint open for more than 10 days now. Is there a way to resolve this else i would like to return this product.
Customer care numbers are not reachable, following up with known agents doesn't help. Worst customer service!...
Complaint comments  Read comments Complaint category Utility Services

Eureka Forbes — aquasure ro + uv

 Pradeep Painuly on Sep 16, 2017
Dear sir, this is to inform you that i have purchased aqua sure ro from the company name eureka forbes. It's almost one year time and the service which they have ensured has failed to provide. Not even once they have come from general checkup of there installed device. I have contacted them through their customer and complaint no. 18602661177 several time, but they looks good for nothing. Now there are several problem in ro which i want to fix in warranty period as warranty would be expire shortly. Kindly look into the matter as its a matter of my family health.
Thanks
Pradeep
#7983464818...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — matter of fraud by some other water purifiers

 A.Mujeeb on Sep 16, 2017
We purchased dr. Aquaguard magma hd ro+uv on 20/09/2016 thru eureka forbes oder#134044684 & dc#28263975, we received a message on last monday dated 11th sep with customer id & tech id no. With contact mbl no. Finally tech visited on 12th & initially gave his suggestion to replace all 3 filters & convinced us to take the 2 years insurance for 8175 rupees where the company will provide to replace all filters two times along with 8 free services in two years, further more taken the old filters also. Very next day we came to know this service is fraud when we received another message from eureka. After...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — i'm complaining about the worst service provided for aeroguard.

 VishwasC on Sep 15, 2017
Two years ago, i bought two products from eureka forbes (Aero guard).
Now, since 6-7 months there is a problem arises in it's working, hence i have requested too much for the service. But this service people from this company is too negligible and lazy, they have failed many a times even after requesting for n number of times. I will have to approach the consumer court if this sought of negligence is continued.
Expecting a positive response from eureka forbes.
Thank you....
Complaint comments  Read comments Complaint category Other

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