Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 35%
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4711
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
399
down
240

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
35%
Complaints
4711
Pending
2324
Resolved
1050
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So far so good - The company responded to our notifications and is working on resolving complaints.

Eureka Forbes related photos (345)

Eureka Forbes Complaints & Reviews

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Eureka Forbes — eureka water purifier issue

 Gyana Parida on Jul 26, 2017
Hi,
please help me to get resolve the issue with water purifier i have purchased just 1 month back, and that us out of order and i have given complain againest this but no one is litning insted helping .

services are verry bad and 14000 rupees i have paid for this, i want my money back and dot want to use the product, kindly help me on the issue ...

please let me know in case if any query or suggestion ...

a humble request dont purchase the Ureca product ....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Eureka Forbes — aquasure maxima uv+uf

 akporwal on Jul 25, 2017
I have purchased this product and it is under warranty period. This product is dead from 29-06-2017. I have complaint for resolve the problem on toll free number 18602661177 on dated 29-06-2017, 10-07-2017, 15-07-2017 and 22-07-2017 but no technician visit yet now.
I kindly request you that please resolve the problem or change the product or refund my amount.
Thank you
(Anil kumar)
9, rewati vihar, sector-14,
Indira nagar, lucknow-226016...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — no service after vacuum cleaner

 Neelam Rana Maan on Jul 25, 2017
I purchased a super clean vacuum cleaner of eureka forbes from big bazar, gip, noida that is still in service warranty. Now its motor is not working.

I have called 15-20 times in your customer care in past 2 months and every time i am committed with technician visit to resolve the issue but to my surprise even most of time request is not logged into the system and not reference no is given.

2-3 time request is logged, but not response after it.
Following are reference no -
27 may - 2003221499
13 jun - 2003459260

Only once the technician...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — machine unserviceable since 5 days

 Rudraprasad Giri on Jul 25, 2017
After 5days laps no body was attending the complain for rectification of machine. Telephone complain was initiated. Aquaguard machine was serviced by the company in last 3month. The balasore agent was not attending the complain. Nobody is attending the phone as is was registered in aquaguard company. During servicing thay says we are here to solve at any time at any moment. Bu doing nothing.
Jatindra giri
Mob no-9437178044...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — aquaguard magna hd ro - warranty pack

 gaurav R on Jul 24, 2017
Aquagaurd magna, eurekaforbes is a pathetic product. Ever since from the date of purchase the product has encountered the air blocking problem.

The service support team rules out the product problem & beyond it they are looking for the service charges. The product is still under the warranty & as per the warranty norms - any product under warranty does not attract service charges....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — complaint regarding misbehaviour by mr. mohd farid khan (eureka forbes employee)

 anu_soft85 on Jul 24, 2017
I complained online regarding eureka forbes purifying machine installed at my home. I got a service request no (2003904714) along with contact details of the technician, mr. Mohd farid khan. My request hasn't been attended yet also when i called mr. Mohd farid khan, he was very rude and unprofessional. He asked me again to provide my name and address inspite of my registered complaint. Further he told me bluntly that he is not the technician rather service incharge so he cannot resolve my issue and disconnected the line. When i tried to contact him again he didn't receive my call....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — order cancellation

 K mohammed yunus on Jul 24, 2017
One of the sales person of eureka forbes made me to place an an order for aquaguard magna nxt hd ro water filter. The very next day i realized that it is just an ro and not an uv, i wanted to buy and ro+uv. I cancel the order placed with eureka forbes and asked them to pay my money which i paid through credit card. This was done on 19th july 2017. Today is 24th july and till date no one from the company bother to respond to my order cancellation. Neither they supplied the filter nor they gave back the money to me. I am very helpless. I tried to contact all their customer care numbers but could not...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — ultimate forgery company!!! alert : don't purchase anything from this website!!!

 Nandhini sathya moorthy on Jul 24, 2017
I have ordered a vacuum cleaner in the website "https://www.eurekaforbes.com" on apr 16, 2017. And made a payment using my credit card. After two days of time period i got a message from eureka forbes "the product was cancelled due to some reasons". Since i have converted it to emi. To nullify the amount which you want to convert to emi will be credited back to our account. I thought it was refunded from eureka forbes. But i was wrong. They delivered a free provogue watch and explaining me that the product is delivery to me. See how they are handling the business tactics.
After then i was...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — aquaguard classic service problem

 Rijul Radhakrishnan on Jul 24, 2017
Unfortunately i purchased your product. Now i regret about that. I am using aquaguard classic water purifier and 3 months back serviced the product with rs 4000. Now it dead again. Now service center people told that its bord is out of order. It above 1 week am waiting for the product. I compliant about the lack of machine parts in calicut service center. No one called me. Complaint no 20 0391 4834
Calicut service center...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — amc denied and very unskilled technicians

 Mahesh.murali.r on Jul 24, 2017
I have an integra7 aqua guard which has been with me for the past 7 to 8 years unable to recall the actual date of purchase. I have been regularly renewing my amc with the company. I admit last year i did not renew it due to financial issues. I wanted to renew amc for this year, but due to a coincidence my integra7 also stopped working. No water coming inside. Hence called up customer care and raised a request # 2003959040. The technician came today who was the same as the person last time who did not know how to work on integra 7. I had escalate the last issue and area technician had come down...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — the product: aqua guard enhance uv+ro is not good

 rudprka on Jul 23, 2017
Hi,

The product was delivered at the right time. For installation, when i called eureka forbes/aqua guard customer card number mentioned in the pack, it was an incorrect number. The customer service also doesn't know, who was correct person/number to do the primary installation.

They finally arrived after many confusions and installed it. There is no difference between our ground water and the aqua guard outlet water, they look/taste/smell the same. When i called back the customer care, they told the tds would be in limit.

The other features such as...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — amc aquaguard water purifier

 sinysaji2007@gmail.com on Jul 23, 2017
Sir,
This very pity to note your irresponsible response towards the service of amc of my water purified.. Even after repeated contacts nobody came for amc renewal. All the time i am getting the same audio taped reply telling our technician will visit u between 10 am and 5 p. M. No one yet... And the thing is my amc expired yesterday. And i will not be responsible or i wont bare any extra payment if charged to me.. Kindly look into the matter positively.

Regards,
Siny anama george
9633150061...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — leakage from new water purifier

 Diwanshu Puri on Jul 23, 2017
This is wid reference to our service request no 2003910786. We bought dr aquaguard magna just 3 months back n now its tank is leaking. The serviceman who visited was not able to resolve d problem. Inspite of a long "paid"discussion (Repeated phone holds as customer care ppl had no idea who visited, wen... Instead asked us d name of serviceman# n we were d ones who paid for d call) wid customer care executive yesterday n his affirmation that d problem wil b resolved by today 12pm nobody has yet visited. Such an irresponsible behavior is not expected frm a company like eukera forbes. If this is d...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — sensa water purifier not attending

 shudeshna on Jul 23, 2017
Hi, it issurprising to see such a poor service rendered by the eureka forbes at hyderabad. I had raised an complain for reinstallation on 4th of july but till now there is no response from the technicians. I have continuously followed up but a standard answer saying that today evening it will be done. But unfortunately no one even tries to return the call.*complain no. Is 0099899009. Higher authority should look into this matter....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — amc regarding

 Balbhim B. Rikibe on Jul 22, 2017
I have water purifier of eureka forbes. I have taken amc of this water purifier of same company for three year in the year 2015, (2015 to 2018) as per contract they had changed sylender in the month of dec & june.
But this time in the month june 2017 they refused to change the sylender.

There is rainy season, hence water is getting with soil, hence company must change the sylender and help us to maintain good health and avoid disease....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — water purifire is not working

 deepikapal on Jul 22, 2017
Dear sir/mam

Maine apke yha se ek water purifire march me liya tha. Ek maheene bad se hi uska tank leak krne laga. Uski blue light blink kr rhi thi. Maine apke 2230449840 no pr complain bhi ki thi but mujhe koi response nhi mila maine apki dealership pr bhi kha bt unka bhi koi response nhi mila. Plz mera purifere jaldi theek kra dijiye. Ap logon ne bht pareshan kr liya. Itna mahanga purifire lene ka kya fayda.4 maheene se meri co. Pending fir ap log hi akr bologe ki warrenty khtam ho gyi hai bnane ka charge lagega. Itna bewkoof to mt bnaiye cst ko. Apki co ka nam hai isiliye liya...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — regarding water purifier installation

 prayagraj singh on Jul 22, 2017
I purchased a water purifier aquasure maxima ro+uf from amazon in last week of june. I filed a request for fresh installation on june 28 and gave me assurance that the technician will visit within one day. After that, i talked to customer care representative on july 1, 3, 19, 21, 22 for the installation but no one able to tell about the my installation request. My installation request no is 9941930549....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — don't ever buy the machine from this rubbish company

 Shivraj103 on Jul 22, 2017
I have booked my order on 8 july 2017 and it was very urgent because my old water purifier had stopped working. So i have called to this company executive and their sales guy told me it get installed latest by 12 july 2017. Then i have booked the machine and paid the amount same time. After that no one turned to see that machine has deliver or not. Till date 22/07/2017, i am only calling them again and again asking when it will get installed. Its our fault that we have booked machine from this company. Every time you call they give a new number to call and check, that guy will give another guy will...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — delaed service

 vipul shukla on Jul 21, 2017
Dear
I am complaining you i have purchase a eureka forbes aqua gaurd maxima ro+uv+tds on dated 1st jan 2017 as your information after 6 month service 1st service should have done but till date service is pending i have got complaine ragisterd many time through toll free number and service provider number but still now my service is pending. What i do for servicing i fed up with getting complaine ragister....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — non refund of money against returned defective product even after so many complaints

 Hardik mankad on Jul 21, 2017
We purchased dr. Aquaguard classic + water purifier. Being found defective., we complained but company couldn't resolve problem. Within 10 days we registered return of product. It has been two months we are fighting for our money. Till date company has not refunded. Moreover after so many follow up no response given by company regarding our money. It is fraudulent company. Using our money since two months and harassing customers....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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