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Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

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Updated: Dec 10, 2025

Complaints 7943

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4417

Unresolved

3526

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Eureka Forbes reviews & complaints(7943)

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I am having Eureka Forbe's Dr Aqua Guard water purifier. I have AMC with them. I lodged a complaint for this purifier with the Customer Care of Eureka Forbes, on 19.11.2025. Since the complaint was not attended, I called Customer Care every day. The complaint was escalated every day, but complaint has not been attended till today, ie, 10.12.2025.
I sent e-mails to the Compliance officer & the CEO of Eureka forbes company, but still...

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Address: HBR Layout Bangalore

I had purchased a 2 year service contract (Gold AMC ID:[protected] from Eureka forbes on[protected] for my subject machine, which is expiring on[protected]. The water filter stopped working on[protected]. On registering a complaint, a techician by name Kiran (Bangalore) came to attend the complaint. He said that the filter is not working and has to be replaced and the same will be on chargeable basis. He quoted a sum of Rs. 4000.00...

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Address: Gurgaon

I have an AMC for my water-purifier and its service was scheduled for 27-Oct-25, however, nobody has attended to the request so far. My family might be drinking impure water just because of this delay. Who is responsible for the long-term impact on mine and my family's health.

I need -
1. Immediate attention so that my water purifier is serviced at the earliest.
2. One-month extension of the AMC...

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I’ve been trying to contact the local customer care executive to repair my water purifier in Thiruvanthapuram since 3 weeks. But they staff is gaslighting me and delaying the service inspite of the fact that I have a relevant servicing AMC. Please help!...

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After the filter was replaced, there was an issue with the water heating up. when the service technician came he changed one of the filters again for what ever reason. it did not look like a new one and now the water tastes salty. i called for service and the tech did not check anything. just checked the tds and told this is the best they can do. for 1 year before the service the water tasted good and now all of a sudden it is bad. if i call...

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Address: B10/173, rohini sector 3, rohini 110085

Hi,
I purchased a RO water purifier from aqua guard and got installed.
After 1 week of installation I am continuously raising complaints for replacement/upgrade/refund of the product as the water coming out has smell and taste is sour.
The RO people keep sending technicians and they were also saying there is fault is machine which need replacement
So after many followups the head technician visited my house...

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Hi,

I am writing to raise my concern where I had bought their water purifier worth 20K. First machine was faulty, got replaced. Replacement was also faulty, which was taken away as well.

Now they have taken machine and also my money. As per their sales and service people, they have a policy of no refund.

How more pathetic can someone be....

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Dear Team,

This is an escalation you cannot ignore.

Your agent Jaipal Rawat has defrauded me. I paid for the AMC, and since then, there has been zero accountability, zero response, and zero action on the replacement of the filter. This is absolutely unacceptable.

What makes this worse is your so-called “service request” process, which has been nothing short of pathetic. Your team calls at...

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Address: Godrej Azure

Website: www.eurekaforbes.com

My complaint CM[protected]. Despite sending several follow-up emails and multiple calls from your sales team, the issue still remains unresolved.

As per your sales team’s confirmation, the payment made for Aquaguard Ritz is to be transferred to Aquaguard Superio. However, even after 5 days, I have not received any confirmation or update on the payment transfer.

Every day, the sales team enquires about...

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Hi Team,

The water filter has not been working for the past 20 days, and despite multiple follow-ups with the call center, no one has attended to resolve the issue.

Customer ID: [protected]
Component ID : 30117293
Serial Number :[protected]
Model : Dr Aquagurad Magna HD RO+UV

AMC Details : Feb 2025 to Feb 2027

Please do the needful.

Thanks,...

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Eureka Forbes are not providing services even after multiple escalation through various channels. Escalated the matter through Phone, mail but still no service. I have renewed by AMC from 17 Oct 2025 & log a complaint, still no response. They stop responding to mails, I clearly mentioned I am going out of station, please respond, but no solution. Please refund the amount. Complaint number - CM[protected]...

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Address: Hubli, Karnataka

Gold AMC customer of Aquaguard water filter. Complaint number - CM[protected] dated 29/10/2025. Water leakage from the purifier interior, the water that is coming out some kind of black dust/dirt.
The first complaint was on 27/10/2025, technician came, opened up the device, did some tinkering, assured that the issue is resolved, took the happy code and went.
The issue re-started the very next day. That’s when the second...

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This company charges GST but dont have an option on the website for the customer to enter the GST number. When I called customer care, they provided another number, when I called that number they asked to email them. When I emailed them, they are asking to call on the number. This is scam to make money. Why they dont have an GST option, if they are charging it...

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Address: India

To Whom It May Concern,

I am filing this complaint against Eureka Forbes Ltd. for selling a defective water purifier and failing to provide timely and effective service despite multiple complaints.

Product & Complaint History:
- Brand: Eureka Forbes
- Product: Water Purifier
- Issue: Persistent malfunction since the date of purchase
- Initial Complaint: 14-Aug-2025 (Service Request...

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Address: D709, Vasathi Anandi, Peerancheruvu, Hydershakote, Hyderabad

I am writing to formally escalate an issue concerning that RO is not working from last 3 months and no services has been provided to fix it. From last August I have been raising Service request and till now the service people just call me and ask whether lights are blinking or not. I told them multiple times that RO is fully stopped. They say that filters has to be changed and after that no one turns up to change the filter. They are just...

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I am writing to escalate my unresolved installation request for a Eureka Forbes water filter, ordered on 5th September 2025. Despite repeated assurances from customer care team (including interactions via Twitter DMs), there has been no concrete action or installation till date.

This delay is unacceptable. For a company of Eureka Forbes’ stature, such lapses in after-sales service severely damage customer trust. I have already...

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Website: www.eurekaforbes.com

I purchased the Gold AMC Plan for my Aquaguard water purifier from Eureka Forbes Ltd. on 10th September 2025, with full payment of ₹4999.
As per the plan, a technician visit was scheduled on 10th September between 2 PM to 3 PM, but no one visited. I have followed up multiple times with customer care, but there has been no response or resolution to date.This lack of service after payment is highly unprofessional and causes inconvenience.br...

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Address: 480 MODEL TOWN KAPURTHALA PUNJAB

My self anil thareja i buy amc from eureka forbes but from last 14 days not service has been done by their technician.Till day my complaint number cm[protected].Too much calls email to customer support done but always replying that sorry for inconvience we resolve ur matter soon in 24 hoiurs but notany technician or any action has been taken yet. My customer id [protected] and component id 47111481 and serial number [protected]...

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Extremely disappointed with @EurekaForbes service.

Service Request No: CM[protected]

I’ve been calling customer care every single day since August 22, 2025, but till now, no technician has visited to service my water purifier.

Even after a follow-up email on Sep 2, there's been zero action.

Please refund my AMC amount so I can move to a brand that respects its customers. The...

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Address: CHENNAI

Dear Aquaguard Service Team,

I am writing to follow up on the service for my annual maintenance contract (AMC), which was recently renewed.

My AMC was renewed last week for the period of [September 2 2025] to [September 1 2026]. Despite the renewal, a service technician has not yet visited to perform the scheduled maintenance.

The service request is logged but there is no response. I had called...

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Recent comments

My complaint is still not resolved.Eureka fobes is denying to replace/return.

Its highly unprofessional and unethical

No action taken against them

The complaint has not been attended yet. I talked to Eureka Forbes Service Head, Mr Hemant. on 14.12.25 at 11.39 hrs. He said it will be done next day.

Nothing happened. I again called him on 1...