Euronet Worldwide — RECHARGE NOT YET DONE

Euronet worldwide — Airline ticket Issue

I have booked a round trip from Make My Trip, Mumbai to Chennai and Back to Mumbai on 14th of October, I was Booked In IT - 3181 (Kingfisher Red) departing Mumbai at 06:40 hrs on 16th oct 09 and reaching Chennai 08:25 hrs I was charged 13270 for this journey and my return to Mumbai is booked in 9W – 2701 on 19th oct 09 departing Chennai at 12:00 hrs and reaching Mumbai at 13:45hrs. And I was charged 8800 for this flight. Totally I was charged 22070 for the whole trip.

As soon as I booked the flight I got a error and I the screen showed the “YOUR PAYMNET HAS BEEN PROCESSED,. HOWEVER DUE T COMUNICATION ERROR THE SYSTEM WAS UNABLE TO CONFIRM YOUR BOOKING OUR CUTOMER EXECUTIVE WILL CALL YOU WITHIN ONE HOUR ON THE PHONE NUMBER PROVIDED BY YOU”, however this gave me my trio ID (FLT[protected]) I check the trip details by the trip ID & My booking from Mumbai to Chennai was not confirmed and said it was under process however I was already charged for the whole round trip.


However at this time it was 14:00 hrs, no one called me till 15:00. I chose to call your customer support, I spoke to ms Karandeep, she said the booking is confirmed and she gave me a temp PNR (4ZNJL7) and she said I will receive the confirmed PNR number in 4 Hrs (Complain Number IN910R0042421), this means I had to check at 19:00hsr, however I checked at 21:00hrs, nothing had happened so again I called up your customer support this time I spoke to ms Shika and she had no clue of what had happened when she checked my details, so at that time I asked her to transfer the call to a supervisor, I spoke to this nice Gentleman Mr. A Kumar, I narrated the whole story to him and he said he will help me out he put on hold for about 5-7 mins, when he came back he said the booking is confirmed, however it will take 10 more mins to generate the PNR and he said instead me holding the line as a good will gesture he would call me back in 10 mins as I was sure he will not call me I told him that he can take half hour, but he should call me. As make my Trip always did they ensured no body called me up.

Now when I m checking my booking I cant the see my booking of Mumbai Chennai flight, and when I check the mount charged its Rs10481, I don’t know where’s my booking, where’s the rest of the money that was charged to me. Even after this I called up your customer team and they have no clue of what’s happened, and again I have spoken to a supervisor Mr Mohammed and he has assured me a call back in 3 hrs, and no one has called me.

Now i do not have a booking and i have been charged also.

Please help me

You can get in touch with me on [protected]