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MakeMyTrip India Complaints & Reviews

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Updated: Dec 18, 2025

Complaints 8174

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Unresolved

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So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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MakeMyTrip India reviews & complaints(8174)

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I booked ticket on Makemy trip for Air India express flight for Rs 25206- while when I login to Air India express, the amount of ticket shown is Rs 18324- only
So Makemytrip need to tell why such huge difference?
Why Makemytrip has no complaint email for such issues so can they be trusted for business like this?...

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I made a following resort booking from MMT:

Booking ID : NH[protected]
Resort: Tree of Life Resort & Spa, Jaipur for 5th to 7th Dec’25
Requested MMT to upgrade my room from Garden room to Pool room and if they can upgrade I was ok to take it from 6th to 8th Dec’25 as well.
They could not upgrade my room request and instead got the booking dates changed to resort and never informed me that my booking...

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I had a round trip from Chennai to Pune of 4th December and 8th December respectively. My flight from chennai was cancelled by the airline.

Now, make my trip has charged me an airline cancellation fee. Why? Was it my fault?? They have issued only half my refund.

PNR - M4V6KP
Booking ID - NF2AHKH[protected]...

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Address: Parimal Kumar Ray ,Malirbagan Sonarpur Kolkata-700150

I have a booked Air Ticket, Indigo for me and my wife of Flight 6E135 Dt 05/12/ 25 .but flight was cancelled, but money was not refunded tll date Pnr no of Ticket was X9SL7D...

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I have booked a ticket PNR O2PQQL travel date- 01.01.2026 Akasa air flight no QP1822 New Delhi to Bengaluru. I got a message and email from Akasa that the fight has been cancelled due to the winter season schedule and you are re-accommodated for an alternate flight QP 1824 Departure 19.55hrs./Arrival time 22.55hrs.
As per the message/email I opted for the full refund and also submit the form for full refund the link given by Akasa....

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Website: www.makemytrip.com

I had booked a ticket in Indigo flight 6E-7197 from Chennai to Kozhikode for 06 Dec 25. Booking ID NF2AHN2Y[protected] & PNR VEH7PE (attached).
Due to unavoidable circumstances I needed to cancel the ticket.

When I logged into my Makemytrip account on website and also on mobile app, there is no link provided for cancellation in both. The chat AI also does not work. I have tried both web and app multiple times since 8.30...

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Address: Flat No. 502, Adinarayan Co-op. Housing Society Ltd., Naikwadi, GOREGAON EAST,MUMBAI 400 063

I had booked one ticket from MUMBAI to MANGALORE by INDIGO under PNR U3Z24V under booking ID: NF2AHQAR[protected] BY flight no. 6E-165. I was charged Rs. 8, 152 You have not taken my booking as:
1.) Senior Citizen (age 85 years) 2) You have charged full fare. 3) Wheel chair facility for senior citizen and Priority seat.

Please issue credit note for : Rs. 1, 822 (Total = Rs. 1, 222 Fare+ Senior citizen Rs. 600 ) PLEASE...

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Dear MakeMyTrip Customer Support,
I am writing to raise a serious concern regarding my recent hotel booking made through your platform under Booking ID: NH[protected].
I was charged a total amount of ₹17, 321 for the reservation. However, upon arrival at the hotel, I was informed that the actual tariff applicable for the room was only ₹7, 000. This indicates an excess charge of over ₹10, 000, which is both unjustified...

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Address: Gurgaon Haryana

I am writing to raise a serious concern regarding my recent trip booking handled by one of your executives, Rohit (mobile number: [insert number]). I was asked to pay ₹46, 000 for a travel package, which I paid in full through Google Pay on 3rd and 4th November 2025.

After the payment, the executive kept demanding additional money and failed to provide any proper invoice, booking ID, or hotel details. Only after repeatedly...

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Address: Gurugram

Website: makemytrip.com

I am writing to raise a concern regarding a recent hotel booking issue
on your platform. When I initially booked Hotel Rang Mahal, Jaipur,
the system displayed that the booking was unsuccessful and mentioned
that the refund would be processed within 24 hours.

Based on that information, I made another hotel booking and am
currently staying at the second property. However, to my surprise, I
later...

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Hi MakeMyTrip Support,

I'm reaching out about a food order placed via WhatsApp, payment for which was successfully made. However, the food didn't arrive on the mentioned train. I kindly request your assistance in refunding the amount paid.

Order details:
- Order/Transaction ID:[protected]
- Train details: 17309 YPR-MAO
- Date of order: 1st November.
- Google Transaction ID: CICAgOjG1a-3Bw.br...

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Reference to my Complaint dated[protected] relating to the train ticket of my daughter Ms. Priti Moudgal aged 47 years travelling on[protected] by 12026 Hyderabad Deccan to Pune for correction in Wrongly stated her age as 78 years and confirmation by you through email to me of necessary actions by you but all in vain....

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Dear Sir/Madam,

I had booked my stay at Lemon Tree Hotel, Bhubaneswar from 17.10.2025 to 18.10.2025, under Booking ID: NH[protected].

The booking was made in the name of Mr. Rajendran K on behalf of JSW Keni Port Private Limited, through my personal booking on Quest2Travel.

Kindly issue a GST invoice in the name of:
JSW Keni Port Private Limited
GST No.: 29AAJCM4118K1Z5
br...

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Address: India

I recently received an email dated 15th October informing me that my flight AI-9416 (Mumbai–Bhubaneswar) on 11 November 2025 has been canceled due to operational reasons. However, when I checked my booking on MakeMyTrip, there is no cancellation reflected for this flight, which has created a great deal of confusion.

I had booked a round trip from Bhubaneswar (BBI) to Dammam (DMM), Saudi Arabia, and back to Bhubaneswar via...

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I have called for kerala tour package. Initially sales person offered package without flight details. Flight was costing us between 80-90 thousand round trip from pune to kotchi. and package was around 133, 000 - 143, 000. Total was coming around 240, 000 to 250, 000

However in the end he offererd us sperate package for inward flight and outward flight which resulted in commbined 290, 000.

Sales person fooled...

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Address: MakeMyTrip Internet Website

Most immediate Correction of the age from 78 years to the actual age 47 years being requested in view of recording of the wrong age in the Indian railways ticket of Ms Priti Moudgal for her travel from Hyderabad to Pune by the PUNE SHATABDI #12026 Class - 10 Booking ID- NR[protected] PNR [protected] on[protected] booked through your mobile and internet website therefor....

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I recieved email for my booking from Spice jet as provided below.

THIS IS AN AUTO-GENERATED MESSAGE. PLEASE DO NOT REPLY TO THIS EMAIL.

Dear Customer (PNR: PD7M5J): Due to schedule change, your SpiceJet flight SG 914 from Pune-Delhi dated 28 Sep 25 has been cancelled. We regret the inconvenience caused. You can rebook yourself on an alternate flight here https://spicejet.com/SPICEJ/cd.

Sincerely,...

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Address: C/O BINIT KUMAR FLAT NO 403 UDAY KRANTI ENCLAVE BLOCK B LANE NO 06 NEAR OPEN MIND BIRLA SCHOOL ARYA SAMAJ ROAD RPS MORE DANAPUR PATNA 801503

MY Kashmir trip was scheduled in the month of May 19, 2025 however the same has been canceled due to Pahalagam attack. The company has taken Rs 24329 and refunded only Rs 4000. As this trip was cancelled due to terror attack and Pahalgam was not opened I accepted the cancelation request of the company with maximum refund/ waiver in form of gift card that may be used i the next trip however MMT has refunded only Rs 4000.

I expect...

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Dear MakeMyTrip Management,

I am writing to express my strong dissatisfaction with the handling of my travel insurance purchased through your platform.

I had opted and paid for travel insurance with my ticket via MakeMyTrip, with the understanding that it would provide coverage in case o[censored]nforeseen events. Unfortunately, when I recently submitted a claim under this insurance, I was not provided the entitled...

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Why does MMT charve over and above agent charges and payment gateway charges? Out of 651 paid for my tickets only 160 is refundable....

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