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MakeMyTrip India Customer Care
MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 30%
Submit a Complaint
2532
COMPLAINTS

MakeMyTrip India Customer Care

MakeMyTrip India Pvt. Ltd.

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Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747
[All other major operators]
up
108
down
71
1800 118 747
[MTNL/BSNL phones]
up
38
down
37

Phone:
Phone:
up
121
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63

Additional info
Customer Support

F.A.Q.

Contact Details

Branches & Offices

Ahmedabad (CG Road)
4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009
Toll-Free: 1800 103 0020

Aurangabad
Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001
Tel: +91 24 0660 9594

Ahmedabad (Maninagar)
3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008
Tel:
+91 79 4030 4131
+91 79 4030 4136

Ahmedabad (Sahibaug)
1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004
Tel:
+91 79 4009 8747
+91 79 4009 8754

Anand
105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001
Tel: +91 26 9224 5909

Allahabad
G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001
Tel: +91 53 2226 0248

Bardoli
117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601
Tel: +91 26 2222 5757

Bangalore (Residency Road)
Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025
Toll-Free: 1800 103 0040

Bangalore (Vidyaranyapura)
#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097
Tel: +91 80 6555 5952

Bikaner
F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001
Tel: +91 15 1220 1128

Bhubaneshwar
B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa
Tel:
+91 67 4254 7853
+91 67 4254 7339

Bhopal
2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016
Tel:
+91 75 5422 3687
+91 75 5242 9860

Bhuj
Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001
Tel:
+91 28 3222 7722
+91 75 6765 5500
+91 95 3754 4566

Chandigarh
SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018
Tel: +91 17 2432 0000

Chennai
Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006
Tel: +91 44 4261 8747

Chennai (Adyar)
No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020
Tel: +91 44 4905 0505
Toll-Free: 1800 103 9691

Chennai (Tambaram Store)
No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045
Tel:
+91 44 2241 7747
+91 90 4209 7747

Coimbatore
551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002
Tel:
+91 42 2438 5767
+91 42 2436 5767
Fax: +91 42 2427 5767

Cochin
Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017
Tel:
+91 48 4441 1222
+91 48 4646 2222
+91 96 4565 7111
+91 95 6713 4444

Dehradun
24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand
Tel: +91 13 5272 5533
Mob: +91 89 7907 7044

Delhi
UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027
Toll-Free: 1800 102 3060

Delhi (Rohini)
216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085
Tel:
+91 11 4751 1301
+91 11 4751 1302
+91 11 4751 1303
Mob: +91 95 9910 5789

Delhi (Connaught Place)
F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001
Tel:
+91 11 4152 0337
+91 11 4152 0338

Durgapur
A/2 Nandalal Bithi, City Centre, Durgapur 713216
Tel: +91 81 1660 4614

Guwahati
Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005
Tel: +91 36 1246 8747

Gurgaon (Udyog Vihar)
Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016
Toll-Free:
1800-11-8747 - From MTNL/BSNL phones
1800-102-8747 - All other major operators

Gurgaon (Near Galleria Market)
4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002
Tel: +91 12 4717 7417

Hyderabad
1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034
Toll-Free: 1800 103 3070

Hosur
Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109
Tel:
+91 43 4460 6666
+91 43 4460 8747

Indore
Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001
Toll-Free: 1800 102 2504

Jabalpur
2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur
Tel: +91 76 1403 8747

Jaipur
Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017
Tel:
+91 14 1405 4646
+91 14 1405 4647

Jalandhar
Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump
Tel:
+91 18 1463 5000
+91 93 1609 3629
+91 99 1557 7687

Jodhpur
131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003
Tel: +91 29 1277 0613

Jamnagar
143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008
Tel:
+91 28 82676061
+91 28 82676062
+91 28 82676063
+91 28 82676066

Jammu & Kashmir
Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)
Tel: +91 19 1247 9260

Kanpur
1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001
Tel: +91 51 2253 6555

Kolkata (Sarat Bose Road)
2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020
Toll-Free: 1800 103 0060

Kolkata (Salt Lake)
KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098
Tel: +91 33 4000 2766

Lucknow
4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001
Toll-Free: 1800 102 2505
Fax: +91 52 2407 1310

Ludhiana
SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001
Toll-Free: 1800 102 2506

Meerut
Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001
Tel: +91 12 1405 2255

Mumbai (Andheri East)
Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093
Toll Free: 1800 103 0080

Mumbai (Mahim West)
G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016
Toll-Free: 1800 103 0080

Mumbai (Opera House)
509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004
Tel:
+91 22 3000 4107
+91 22 3000 4114

Navi Mumbai
A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614
Tel:
+91 22 6673 6590
+91 22 6673 6595

Navi Mumbai - Vashi
G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705
Tel: +91 22 6793 9014

Mumbai (Malad)
Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064
Tel:
+91 22 2873 6001
+91 22 2873 6002

Mumbai (Thane)
Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601
Tel:
+91 22 2547 8031
+91 22 2547 8032
+91 22 2547 8033
+91 77 1891 4702
+91 77 1891 4703
+91 77 1891 4704
+91 77 1891 4705
+91 77 1891 4706
+91 77 1891 4707

Nagpur
277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010
Tel: +91 71 2661 8747

Nasik
2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002
Toll-Free: 1800 102 7804

Puducherry
Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001
Tel:
+91 41 3430 8747
+91 41 3234 8747

Pune
1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001
Toll-Free: 1800 102 7805

Patna
Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001
Tel: +91 61 2325 6126

Rajkot
Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001
Tel:
+91 28 1246 0955
+91 28 1246 0956
Mob: +91 8238 666 700

Raipur
Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College
Tel: +91 77 1403 9687

Ranchi
Ground Floor, Samudra Complex, Circular Road, Ranchi 834001
Tel: +91 65 1256 3134

Siliguri
2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema
Tel: +91 96 0998 1815

Surat
3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007
Toll-Free: 1800 102 7807

Shillong
PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya
Tel: +91 36 4222 1775

Shimla
Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001
Tel: +91 17 7265 3885

Secunderabad
139/38, United Building, Paradise Circle, Secunderabad 500003
Tel: +91 40 6638 7701
Mob: +91 92 4655 1600

Tirupati
Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh
Tel: +91 87 7664 1979

Udaipur
9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001
Tel: +91 29 4248 2755

Vadodara
Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007
Toll-Free: 1800 102 7808

Vapi
109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195
Tel: +91 26 0242 9444

Varanasi
Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010
Tel: +91 54 2240 0397

New York
60 East, 42 Street, 2029, New York, NY 10165, USA
Toll Free: 1-800-INDIA-10

San Francisco
2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA
Tel:
+1 925 242 2280
+1 925 242 2076
Fax: +1 925 242 2001

Sydney
India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia
Tel: 1300 66 4404

View More Information...

Customer satisfaction rating
30%
StatisticsView Statistics
Complaints
2532
Pending
1146
Resolved
480
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MakeMyTrip India related photos (496)

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MakeMyTrip India Complaints & Reviews

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Makemytrip India — udf refund

 rohini0312 on Aug 23, 2017
Dear sir,

We came to know that udf & aat charges if paid already for the travel dates after 8th of july are refundable by respective airlines if tickets are booked prior to 7th of july, 2017. I would like to inform you that i have booked following air tickets through your portal on 27th of june, 2017 for which i have paid entire payment i/c udf & aat thru my debit card and now as per the recently amended director general of civil aviation (Dgca) guidelines, udf and aat for travel from / to igi airport (Delhi) is hereby revised and no longer applicable respectively after travel date...
Complaint comments  Read comments Complaint category Airlines

Makemytrip India — cab cancellation but refund not yet processed

 Sampreeti Dey on Aug 21, 2017
Ref no 170810064461 dt 11/08/2017 complaint booking id nc750821182915719 car booked on 28/07/2017 from chandigarh to mcleodganj. The car details shared by mmt was different and a different car came to pick us. So we cancelled our trip. Mmt initiated the refund as they claim against the reference no 170728008879 but the refund was credited to my account. After several follow ups with customer service they still didn't refund the amount. Please help me get my refund....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Makemytrip India — unethical behavior

 taratiwari30 on Aug 21, 2017
Once the booking is done and the customer needs help. No response comes. Extremely pathetic behavior. Customer care executives also misguide.
I want to bring into your notice a recent incidence where i booked a round trip from ahmedabad to delhi. Pnr no - t3279n on sunday i. E. 20 aug'17 through make my trip. By mistake i clicked on wrong flight and booked it. After knowing this i immediately called their customer care. Nobody was ready to help.
To my surprise, mmt staff was not ready to listen and denied any help immediately. I tried to modify it but there was no option of changing...
Complaint comments  Read comments Complaint category Airlines

Makemytrip India — fraudulent charges

 Khyati Joshi on Aug 21, 2017
I had booked a cab from make my trip from nishaad resorts in naddi to mini swiss in khajjar. While doing the booking from their app i selected nishaad resorts and it automatically selected mcleodganj dharamsala. Same thing happened when we booked this resort from their app... It says it is in mcleod ganj and hence we thought its in mcleod ganj but only after coming here we got to know it is 10 km away from mcleodganj​.
Firstly, their system is capturing incorrect location of nishaad resort.
While i made this cab booking as mentioned in e-voucher i was told some specific amount...
Complaint comments  Read comments Complaint category Travel Agents

Makemytrip India — refund on cancelled ticket

 nubarnu on Aug 21, 2017
Makemytrip has cheated me by not giving me the refund i am due on a cancelled ticket, whose date was changed.

Booking id nf22696100591207)
Mmt compaint reference id 170810-050142.
Amount paid by me : 19606
Cost of re-booked ticket (16 aug-19 aug) : 9262
Penalty for changing earlier date ticket: 5100
Refund due to me: 19606-9262-5100= 5244.
The refund mmt have given me is 2494.
Amount still to be refunded: 2750.

*

Transaction details
Total amount rs 19, 606 fare breakup | email invoice
Complaint comments  Read comments [1]Complaint category Airlines

Makemytrip India — money got deducted but didn't get any confirmation

 Imnakumla on Aug 21, 2017
I was trying to book my ticket for mumbai to delhi on 27th july 2017 through mmt, at that time my money got deducted but didn't got any confirmation regarding the same. I called to the call centre too, they told me that i will get my money credit into my account on 9th itself, but it's not done yet, now it's 21st july. My transaction id is nf72610996998767c01/makemytrip com. I want my refund anyhow....
Complaint comments  Read comments Complaint category Airlines

Makemytrip India — hotel booking in langkawi malaysia

 999rsharma5 on Aug 21, 2017
I booked my hotel on 2nd Aug'17 more than 2 weeks before my visit to Langakwi, Malaysia. My booking ID is NH2003557723770. I paid total amount in advance & my booking was confirmed by MMT. Once we reach hotel, we were shocked to here that booking is not done by MMT. MMT cheated me by sending message as booking accepted from hotel end. Finally called Hotel agent and they said that booking is not confirmed. Later after spending 4 hours discussion with MMT & their agent in KL they booked other substandard hotel for me. I am looking for full Refund since i was cheated by MMT.

Thanks,...
Complaint comments  Read comments Complaint category Travel & Vacations

Makemytrip India — hotel booking in ooty on 13.8.2017 no refund

 Yasar2991 on Aug 20, 2017
I booked hotel for 13.8.2017. My booking id: mhs141218. My mmt received my payment and even after that it was in unconfirmed status. When we went the hotel directly for checking in we're shocked. They said mmt had to pay last 3 months booking amount to them after that only they will take any new booking from mmt. Mmt cheated me by sending message as booking accepted from hotel end. Fraudulent activity from such big popularity i never expected. Finally we searched nearby hotels and found one hotel with higher budget without any options left since it's a peak time. I immediately called mmt customer...
Complaint comments  Read comments Complaint category Travel & Vacations

Makemytrip India — cab service

 Penny Birla on Aug 19, 2017
Very poor and pathetic cab service. Inspite of booking and advance payment the cab did not arrive at the said time at the airport and after various calls to the make my trip office. The driver did not turn up and the people at the customer care are also useless and could not resolve the issue. Waiting for an hour i booked another cab from the airport.

Poorest ever service seen....
Complaint comments  Read comments Complaint category Taxi

Makemytrip India — issue regarding money credit from account without booking flight

 vikrant12 on Aug 19, 2017
I had done the booking for airasia flight from hyderabad to kochi. But booking transactions have not been completed and money credit from my sbi account. For your reference received message from bank is as follows :-
"thank you for using state bank internet banking. Your transaction ref no igaburocu4 for rs.3201.0 on 11-aug-17 14:08"
When i am trying to contact at make my trip customer care center they told that "there is no such booking has been done through phone no 9096013135" though it has been completed 5 days from date of failed transaction and amount is not refunded to my account...
Complaint comments  Read comments Complaint category Airlines

Makemytrip India — domestic land package of south-worst services & package

 Sushant Dutta on Aug 17, 2017
Dear concern

Crm ref id: 170616-049099| booking id: in1706b5s4222875

Very bad experience on very first day itself. Requested 20 times to take care all the things. Same thing happened, which happened in last dubai trip.

Problems / harassment faced during tour:

1. Tempo traveller was in so bad condition, took whole day to reach kanyakumari late evening.
2. New traveller was arranged by buddies, supposed to reach in the 1st day evening, as we had plan to go to some point at 5 am to see sun rise. Whereas vehicle reached to our hotel...
Complaint comments  Read comments Complaint category Travel Agents

Makemytrip India — refused to refund for the cancelled hotel reservation and unhygienic rooms provided

 Ankeeta Mohanty on Aug 17, 2017
I am writing this mail in context of the hotel reservation made on 12th aug'17 for one day stay at mysore with
Pnr 2267157booking id nh7123258580004.

Surprisingly while we searched for hotels in mysore, the search result fetched hotel properties from jhansi, uttar pradesh (Without any indication of the location, address of the property, pin code, not even showing the estimated distance from my current location).
This situation arose because our previous booking got cancelled and as most of the properties were sold out, we had no other option but to book some property...
Complaint comments  Read comments Complaint category Travel Agents

Make My Trip — pathetic and disappointment from the services of make my trip and blue pine resort

 vikas4327 on Aug 17, 2017
Hi,
Its vikas, we booked 5 rooms in this blue pine resort (Lansdowne) for 15th july 2017 through id nh212325526237. We were 4 couples and 3 singles.

We booked this resort on the ratings and services assured through the make my trip wordings on their site, plz refer the incident report -

1) we checked in this resort on 15th july, i. E. Saturday and on the very initial stage the services and hospitality which we got from them stand zero.

On 16th july morning around 2 am we realised that the electricity was not there, phone lines not working etc...
Complaint comments  Read comments Complaint category Travel & Vacations

Makemytrip India — domestic hotel that was booked does not exist

 shreyasinha on Aug 16, 2017
Reference to nh2003158212753.

Terrible experience on domestic hotel by makemytrip - the hotel property was closed when i arrived at the location in kovalam, kerela.

Waited for couple of hours for a customer care executive to be able to resolve the issue. (With my kid age 4yrs). Executives kept passing me on from one to another, mentioning they will get back in 20mins.

I had also pinged ritwik khare on facebook (Hoping for some response since he happens to be in management), nopes - no response from him too. It is 16 aug today, while the incident happened...
Complaint comments  Read comments Complaint category Travel & Vacations

Makemytrip India — complain about makemytrip against cab booking service

 sakshamaryan on Aug 16, 2017
I had booked cab service from mahabaleshwar to pune airport. The journey date and time was 19th july 2017 07:30 hrs. I got confirmation that my cab is booked. I paid all amoutn as well. But on journey date when i was planning to get ready to go to pune to catch flight. I made call at 7:00 in the morning and asked about cab service. They took 15 minutes to check and at 7:20 they told me that my booking is cancelled due to unavailability of cab. I got shocked and syrprised to know that because i didn't receive any sms or confirmation regarding that. When i asked them i didn't get any confirmation...
Complaint comments  Read comments Complaint category Taxi

Makemytrip India — referral bonus not credited

 Pooja Gurwani on Aug 15, 2017
I made two referals and made two people download the app and sign up from my link
It was mentioned on Make My Trip website that When a Friend signs up on the app, you earn ₹ 1000 and When a friend books with us, you earn up to ₹ 800

I have got both the things done.
My wallet should have been credit by 1000+800+1000+800 untill by now. But i have not receievd any amount. This is so frustrating . Will never use Make My Trip again for any booking. Yatra is much better website.
I want my Wallet to be redeemed by 3600Rs.

Please do respond as early...
Complaint comments  Read comments Complaint category Other

Makemytrip India — policy - i'm being charged for which was not in the policy

 Raviraj Anthony on Aug 13, 2017
Hello, i'm raviraj from hyderabad, i booked flight tickets on mmt, the policy stated that they will charge for date change and not for time change, when i contacted mmt customer care, they were not responding but cut my call most of the times. Please take reasonable action and i want justice for this.

Mmt does not care for customers and does not give hear to customer voice...
Complaint comments  Read comments Complaint category Travel & Vacations

Makemytrip India — misbehavior & non hygienic placement of hotel

 Abhishek Sureka on Aug 12, 2017
The hotel provided in mysore shastri paradise is non hygienic. The bathrooms were sticking. The bed covers, pillows were used & and dirty. The people over there misbehaved with us. Still after complaining to reception they didn't manage proper bedcovers. The room locks were damaged. The furniture of the rooms were so rough that it scratched on the hands &the people in our group got injured....
Complaint comments  Read comments Complaint category Travel Agents

Makemytrip India — amount deducted without issuing ticket

 Karan Suresh Narayan on Aug 10, 2017
While attempting to purchase a ticket for the Air Asia flight from Pune to Bangalore on 12th Aug, the transaction failed yet the money was debited from my account. The transaction details are attached. I've sent two emails and a message on Facebook but I have received no response.

This is despite the fact the website acknowledges that such problems occur and assures us that a refund will be issued in 3-4 working days once it has been brought to the notice of MakeMyTrip

I email sent got an automated reply which again assures a response within 24 hours but nothing has...
Complaint comments  Read comments Complaint category Airlines

Makemytrip India — airlines

 guru001 on Aug 10, 2017
Makemytrip is a fraudulent company and does not refund the amount which is due. I had the misfortune of booking a ticket through this portal. The airlines had refunded part of the amount since they did not have the required seat on the flight which i had booked. The amount was refunded to makemytrip but this fraud company did not pass it on to me.

Below is the transcript of the email conversation with the customer executive at makemytrip who did not respond back even after multiple attempts even after providing to them all the required documentation.
Hi,

Please...
Complaint comments  Read comments Complaint category Travel Agents
0

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