MakeMyTrip India Complaints & Reviews

I had a flight booked on 2nd May from Srinagar to Bangaluru. It got cancelled. The PNR number of flight was GDZ6QN. The flight was Go FIrst. I received mail from them(Go First) that they initiated the refund to the service provider(MakeMyTrip) that i booked from but the refund from make my trip is still pending.

I purchased two gift cards from MMT on 16th Feb 2023 and when I tried to use it for a booking a flight ticket it is showing available gift card balance is zero.

I sent my issue to MakeMyTrip support email which are mentioned in their website https://www.makemytrip.com/gift-cards/
[protected]@giftbig.com and [protected]@makemytrip.com on 29th April 2023 and 16th May 2023 respectively, I didn't received any response from those emails.br...

Hi MakeMyTrip Team,

I had booked a bus on 5 June 2023, but instead of the pick point where it should be, you gave it somewhere else (it's Kaptanganj(Basti) UP not Kaptanganj (Azamgarh) UP, so i'll trying to reach support on phone or other online system but your support not giving me any solution for this,

Due to which I have suffered a lot, I again booked another bus, it's your system's fault so please refund my money, otherwise I will take legal action against your company.
Name - Sandip Jha
Booking Details
From: Kaptanganj(basti)
Bus Operator: Shri RishabhTravels
Make My Trip Id: NU[protected]
To: Delhi Bus Type: A/c-seater_sleeper PNR: 78CKHJGB
Journey Date: 05-Jun-23 Passengers: 1 Ticket Number:[protected]
Boarding Time: 06:15 PM Total Fare: 1472

Hi

After struggling more than 5 months with MMT, this is most unacceptable and insulting for me as a customer where you guys have closed my customer care ticket as well as Indian consumer complaints forum:(:(

Is it the way MMT treat its customer and resolve the complaints?
MMT offered me cancellation of 1 passenger in my ticket where I claimed all 4 passengers refund with the mental torture i had and unacceptable...

Booking id and all details and evidence have been attached below.
I booked a bus through make my trip app .
Journey date - 2nd June 2023
Bhopal - Mumbai
On 29th May, I checked the app to see the details and found a pop up message from the company that my bus has been cancelled by the operator - claim refund. ( Evidence of the message from mmt attached)
I claimed for a refund on 29th June ( evidence attached)...

I had booked for a 6D/5N trip with MMT for Leh on 10/Jun/23. as per the Iterinary they had booked the flight ticket for Delhi to Leh through GoFirst. now since the flights are cancelled, they asked me to get to Leh on our own. As we know, this being the tourist season and any tickets on last minute will cost a lot, it happened to me. the tickets will cost around 55K for two people up and down. The MMT is saying that they will not refund anything,...

I booked one flight ticket on Go FIrst on 7/5/23 for Port Blair to Chennai and PNR NO. T7CU4P. That flight was cancelled. So I Cancelled ticket. I received mail from GO air refund team as
Dear Smart Flyer,

This is with regards to your reservation with Go First of PNR T7CU4P. The applicable refund of INR 9653 has been processed to the same mode of payment as follows:

If paid via net banking / debit card,...

This is in context to a trip scheduled with MMT (booking ID NL[protected] for North East India. I wanted to share that this has been the worst experience I have ever had in terms of hospitality. There have been numerous instances where we felt we have been duped of money. I want to share some of these instances so that it can be brought to immediate notice.

1. Hotel rooms : The hotel room that had been booked as a part of...

I booked a flight from Atlanta to Hyderabad in March for May 7th. And few days before the flight, I canceled it on May 1st. It's been 28 days, and I haven't received the refund yet.

Booking ID: UN277UHCS8HWFIEQ9348

Please help me get the refund.

Dear Sir,

This is in reference to the booking Id NL[protected]

I had booked a holiday to north east through MMT on 1st april 2023.the travel date is 5th june 2023.

Now on 27th may i got a call from Mmt that flights are not available and I am supposed to arrange the alternate flights to reach bagdogra.

I had opted for the whole package and it is responsibility of MMT to make necessary...

I booked a ticket from Hyderabad to Chennai in MakeMyTrip with trip guarantee facility. But ticket didn’t confirmed MakeMyTrip trip send me a 2x voucher that is not working

I booked a Andman holiday package with MakeMyTrip which includes flights, sightseeing, road transfer and activities. After Go first flights cancelled, they called me up to book the flights by own. I am surprised, even how they can say this to customer while my package already includes flights. Even their term and conditions clearly sating they will do alternate arrangements for unforseen conditions.

MMT Term and Conditionsbr...

I booked return flights from New Delhi to Leh in May 2023 through Make My Trip but couple of days before the flight, the flights were cancelled from the airline due to operational issue and I submitted refund request on Make my Trip. The refund request were accepted and but it's been more than 21 days that I've not received my refund. There is no further communication from Make my Trip and no update on it as well. Please help me get my refund at the earliest. Thank You!

Make my trip doesn’t provide an option to update an email id of an account. thought I have deleted my Mobile Number with the account but Email ID is still linked with it, which i want to delete, So i request MakeMyTrip to delete my account associated with Email ID: [protected]@gmail.com

I had booked the Ladakh package on 1st May after paying 15000 as advance payment. But due to Go Air flights issue asked the company to either change the flights or cancel the package or change the package to another location on 2nd May itself. Even after numerous follow-ups no response received from MMT. At last on 4th I got response that money will be adjusted to new package. But on 5th I got the message that 8K will be deducted even I cancel or change the package. So I decided to cancel the package. ( same was mentioned in T&C). I got confirmation for cancellation on 5th itself. But even after 21 days neither I have received mt refund nor any proper confirmation on date when will I get the same, As this was not customer fault but flight operator issue, company should have refunded the whole amount but instead company has not refunded any amount till now with poor communication

Booking Id- NL[protected].

I'm not happy with package curated by agent Vinita Khurana, which was misleading, wrong informative and costs me around 12, 000/-.

I told to agent to curate a package for 1 Infant and 4 Adult traveler, instead she curated 1 Child and 4 Adult. Adding 1 Child instead of Infant passenger costs me high air fair.

As I believe blindly on MakeMyTrip agent curated as I told, I didn't check the details, but when I got mails that seat allotted to Infant which is not possible, I investigate the package where I saw that curator did mistake by making Infant traveler to Child.

I want my money back in cash.

Thanks.

Please find the below transaction details of amount debited from account while booking the tickets but without confirmation of booking.

Kindly look into the same to refund/recredit the same at the earliest.

Date : 25 May 2023

Narration :[protected]CCAMAKEMYTRIPPVTLTD

Cheque/Ref. No :[protected]

Value Date : 25 May 2023
Withdrawal : 9, 434.00

Regards

Nitin Kangne

Email id : [protected]@yahoo.com

I recently got a 3x refund for cancellation of my train ticket. In order to this, i received Rs.6000 travel voucher which is to be used in 7 days. And now I'm booking a train ticket but i am not being able to use the travel voucher, it shows "Sorry! promocode used is not applicable at this moment".

Reference No.[protected] | Booking ID - NL[protected] | Greece Holiday bookings and refund.

I am physical disabled.

In regards to our travel plan for Greece which was scheduled from 12th June2022. But the same had to be canceled due to a long delay in the VISA approval.
Here we would like to bring to your notice, that MMT travel agent has canceled all the bookings. However, the concern is we weren't been informed prior that the payment will not be refunded in this type of situation, and we do not see any of these terms in your policy as well. I am trying to contact the travel agent (Mr. Pankaj) daily for a refund but he denies stating it's not refundable for all the bookings. I feel helpless and cheated,

Thanks,
Vivek
Vivek.[protected]@gmail.com
+91-[protected]

I booked Bus ticket for Pindwara to Ahmedabad PNR 68QXG4GE, ID NU[protected] on 15th may. Bus didn't arrived even after 6 hours of pick up time. Operator said that bus is brekdown and will not come.So i decided to go with other option. I raised issue for same and still date I hav not received refund. Kalpana travel agencies.