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MakeMyTrip India Complaints & Reviews

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Updated: Apr 7, 2025
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MakeMyTrip India reviews & complaints(8114)

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A
adarshpratik123
Apr 7, 2025
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Hotel check in denied and no refund processed

We booked a hotel at 5th April in the evening with MMT for Hotel Pallete Magarpatta City. Wehn visited the hotel, they denied check in saying the hotel is full. On calling MMT, they also said the hotel says the rooms are full. We asked for full refund. It was already a hassle for a GIRL visiting the hotel at 12 midnight. She booked another hotel nearby all by herself.

Now, it has been 3 days, MMT says that we have not checked...
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V
Vishal Bagadadae
Mar 24, 2025
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Amount not Refunded of Railway Ticket

I had booked a train ticket from Nagpur to Jaipur (12969) through the MakeMytrip application but due to a change in my travel plan, I cancelled the ticket on March 20, 2025, but even after 4-5 days today, I have not received the ticket money refund. Since I want to get another ticket, I have to refund the ticket money as soon as possible.
My booking ID:- NR[protected] And RRN Number is Q6MHwOyt5CTAMB...
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A
Mar 24, 2025
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Gofirst

Address: Noida

I had booked ticket through Makemytrip on 4-April-23 for three persons from Phuket-Delhi-Mumbai, reference booking ID NN28QTLKY3224H6A9729.
The flights were cancelled by GoFirst due to operational challenges and now the GoFirst is bancrupt.

I have been chasing Makemytrip but there is no refund.

It is extremely important for me to get the refund as I am a retired person and I have put in my hard earned...
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M
Magarw
Mar 3, 2025
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Flight ticket refund for makemy trip amazon

Website: refund

Reference no :[protected]

Melbourne to New Delhi tickets for 7th jan 2025...
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9
9483515322
from Bengaluru, Karnataka
Jan 19, 2025
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Payment not refunded for unsuccessful booking

Address: Delhi

On 27 Dec 2024 has carried out a booking for a hotel stay in Mysore, Karnataka costing Rs 4107. The booking was unsuccessful and the company said that the amount will be refunded. Till date have not yet received the refund....
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V
venkatknd007
from Indore, Madhya Pradesh
Jan 4, 2025
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Cancellation amount

Hello,
I booked bus tickets Shirdi to Hyderabad in MakemyTrip PNR: D9FJTFXK, Booking ID :NU[protected]
I paid trip assurance too, i cancelled the ticket 6 hours before the bus starts.
They intiated refund claim on 27th December by 3:28pm but Makemytrip
didn't refund the trip amount yet.

I need my money back...
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Product/Subject I'm Complaining About
Booking ID: NH[protected]
Hotel Kohinoor, Diu, booked for ₹33, 000 via MakeMyTrip.

Incident Overview:
The room conditions at Hotel Kohinoor, Diu, were far below acceptable standards and misrepresented on MakeMyTrip's platform.

Key Issues:
Hygiene Concerns: Damp walls, mold, broken fixtures, bugs, unclean drainage, and dusty furniture.
Safety...
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#JK
from Vadodara, Gujarat
Dec 25, 2024
Apr 12, 2025
This thread was updated on Apr 12, 2025
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No resolution of complaint and refund of amount.

Address: Bangalore
Website: www.makemytrip.com

My self-Nitin & I booked a ticket from Bangalore to Ahmedabad in Make my trip (Operator – National Travels). I received a message from the operator at 8:15am on[protected] before 30 minutes of boarding “Due to traffic in city your bus will be delayed by 4hours 30 minute”.
I was waiting outside the office to get the update on bus and trying to reach on a phone no given in WhatsApp message of ticket, but there was no response by...
+5 photos
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P
Priyankapal10608
Dec 18, 2024
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Refunds for my cancellation

Address: Noida

I had booked 2 seats froms delhi NCR to khatushyam ji . pay using google pay. at time of boarding they cancell the bus trip due to their reasons only.

they told me over call different reason, we dont get money. some times they said your money will be come abcak after 15 days .

they never refunded my money or never respond over mail or call...
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R
Rushabhjoshi
Dec 13, 2024
Dec 13, 2024
This thread was updated on Dec 13, 2024
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Complaint regarding not getting my refund and delay for booking cancellation with make my trip of about rs 116061/-

Address: Latur, Maharashtra India
Website: Make my trip

Dear Consumer complaint Team,

I am writing to formally lodge a complaint against MakeMyTrip India for the undue delay in processing my refund for a canceled booking. My booking details are as follows:

Booking/Cancellation ID: NH[protected]

PNR: [protected]

Date of Booking: 30 November 2024
Date of Cancellation: 02 December 2024

Amount to be Refunded: Rs 16061/-...
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S
SHAMS siddiqui
from Bengaluru, Karnataka
Dec 8, 2024
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Non accessibility of customer support

Address: make my trip India

I am writing to express my concern and frustration regarding the lack of accessible support options for my booking (reference No. NH[protected] ) with your organization.

As a well-known and reputable company, I was quite surprised to find that there is no email address available to address any issues or queries related to my booking. Additionally, I was disappointed to discover that there is no phone number provided where...
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P
Prateek J Desai
from Mumbai, Maharashtra
Dec 2, 2024
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Unable to change email ID in MMT Profile

Unable to change email ID in MMT Profile

Existing - [protected]@gmail.com
New - [protected]@outlook.com...
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H
hapiedreams
Nov 24, 2024
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Cancellation charges not returned

Address: www.makemytrip.com/

Seriously one think i want to say . ifu want to book ticket book only through airlines. don't book any third party apps
from indigo
Consequently, your seat under PNR Y2YQVM went vacant and the reservation was closed as ‘’No Show”. In accordance with policy, a refund of INR 1803 against the applicable “No Show” taxes has been initiated towards the original source of payment used at the time of booking.

FROM...
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R
rahulhemnani
from Mhow, Madhya Pradesh
Nov 8, 2024
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Tour Package Discounts

Hello Team,
I was promised of discount of around Rs 34, 000 over email.
They have recalled the email.
And not reverting to emails being send.

I’ve to fly post wedding in almost a month’s time. This is unfair and arduous....
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E
Ethar
Sep 29, 2024
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Booking confirmation

I have booked using makemytrip, booking ID [protected] and successfully paid, but i provided wrong email address and didn't receive the confirmation and the E-tickets. please resolve the issue ASAP

the correct email is [protected]@gmail.com...
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K
kishan96765
Sep 20, 2024
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denial of booking refund

I am writing to formally lodge a complaint against MakeMyTrip (MMT) for refusing to refund my booking amount despite the booking being affected by a natural disaster. I had booked a stay at the Hosteller in Almora, Uttarakhand, through MMT, but due to heavy landslides in Almora highway, all highways leading to Almora were blocked, making it impossible for me to reach the destination. It's even mentioned in all the news channels that all the...
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B
balahkrh
from Theni, Tamil Nadu
Sep 6, 2024
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Bue breakdown not refunded the money

Address: Gurugram,Rosewood City RoadGhasola,Sector 49,India

Booked the ticket thro Make my trip website.Yolo bus i used to travel from dindigul to bangalore today .The bus breakdown took place at krishnagiri at 6:15 pm .We had asked by the bus staff to wait for alternate bus arangements (that too very late )which was coming from chennai but the arrangements not done as assured
After 1 1/2 hrs we walked 1 km and took other bus in our own source and reached bangalore
Time and money wasted...
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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I refer to Booking ID NN2A9L3L[protected].

On 22 Aug, I paid Rs. 5, 17, 864 via Netbanking for return tickets between Mumbai and London. The money was immediately deducted from my account, however the booking failed a few moments later and no flight ticket or PNR was generated.

The failed booking has been acknowledged by MMT, and I was assured by their customer service reps that my refund had been auto-initiated...
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B
Bippan Kumar Sharma
Aug 7, 2024
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Recredit of egift vouchers of mmt

I have used 3 make my trip gift vouchers to book flight ticket on ai631 from mumbai to ahmedabad on 05.08.2024 and made balance payment of rs.2847/- however, i got a message which is reproduced for reference “flight booking has failed due to temporary technical error. However, we have received the payment and initiated full refund”.
Make my trip booking id is : nf2a99s[protected].

Now i am unable to use the 3 vouchers...
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N
nvgujar
from Pune, Maharashtra
Aug 5, 2024
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Not sticking to commitment given

Address: pune
Website: make my trip

We had booked leh Ladakh trip for 4 persons by ID No.NL[protected] .Due to health issues 2 people had to cancel. Even after requesting multiple times Make My Trip didn't not accept to cancel or postpone the remaining 2 persons trip. With lot of reluctance we went ahead for the trip, but we had many issues like..
1.The hotel at leh was supposed to be Hotel Himalaya, but on reaching we were allotted Hotel Antelope, which didn't even...
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