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MakeMyTrip India Customer Care
MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 45%
Submit a Complaint
4323
COMPLAINTS

MakeMyTrip India Customer Care

MakeMyTrip India Pvt. Ltd.

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Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747  [All other major operators]
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285
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186
1800 118 747  [MTNL/BSNL phones]
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89
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94

Phone:
Phone:
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301
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156

Additional info
Customer Support

F.A.Q.

Contact Details

Branches & Offices

Ahmedabad (CG Road)
4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009
Toll-Free: 1800 103 0020

Aurangabad
Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001
Tel: +91 24 0660 9594

Ahmedabad (Maninagar)
3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008
Tel:
+91 79 4030 4131
+91 79 4030 4136

Ahmedabad (Sahibaug)
1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004
Tel:
+91 79 4009 8747
+91 79 4009 8754

Anand
105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001
Tel: +91 26 9224 5909

Allahabad
G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001
Tel: +91 53 2226 0248

Bardoli
117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601
Tel: +91 26 2222 5757

Bangalore (Residency Road)
Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025
Toll-Free: 1800 103 0040

Bangalore (Vidyaranyapura)
#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097
Tel: +91 80 6555 5952

Bikaner
F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001
Tel: +91 15 1220 1128

Bhubaneshwar
B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa
Tel:
+91 67 4254 7853
+91 67 4254 7339

Bhopal
2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016
Tel:
+91 75 5422 3687
+91 75 5242 9860

Bhuj
Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001
Tel:
+91 28 3222 7722
+91 75 6765 5500
+91 95 3754 4566

Chandigarh
SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018
Tel: +91 17 2432 0000

Chennai
Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006
Tel: +91 44 4261 8747

Chennai (Adyar)
No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020
Tel: +91 44 4905 0505
Toll-Free: 1800 103 9691

Chennai (Tambaram Store)
No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045
Tel:
+91 44 2241 7747
+91 90 4209 7747

Coimbatore
551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002
Tel:
+91 42 2438 5767
+91 42 2436 5767
Fax: +91 42 2427 5767

Cochin
Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017
Tel:
+91 48 4441 1222
+91 48 4646 2222
+91 96 4565 7111
+91 95 6713 4444

Dehradun
24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand
Tel: +91 13 5272 5533
Mob: +91 89 7907 7044

Delhi
UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027
Toll-Free: 1800 102 3060

Delhi (Rohini)
216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085
Tel:
+91 11 4751 1301
+91 11 4751 1302
+91 11 4751 1303
Mob: +91 95 9910 5789

Delhi (Connaught Place)
F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001
Tel:
+91 11 4152 0337
+91 11 4152 0338

Durgapur
A/2 Nandalal Bithi, City Centre, Durgapur 713216
Tel: +91 81 1660 4614

Guwahati
Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005
Tel: +91 36 1246 8747

Gurgaon (Udyog Vihar)
Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016
Toll-Free:
1800-11-8747 - From MTNL/BSNL phones
1800-102-8747 - All other major operators

Gurgaon (Near Galleria Market)
4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002
Tel: +91 12 4717 7417

Hyderabad
1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034
Toll-Free: 1800 103 3070

Hosur
Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109
Tel:
+91 43 4460 6666
+91 43 4460 8747

Indore
Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001
Toll-Free: 1800 102 2504

Jabalpur
2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur
Tel: +91 76 1403 8747

Jaipur
Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017
Tel:
+91 14 1405 4646
+91 14 1405 4647

Jalandhar
Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump
Tel:
+91 18 1463 5000
+91 93 1609 3629
+91 99 1557 7687

Jodhpur
131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003
Tel: +91 29 1277 0613

Jamnagar
143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008
Tel:
+91 28 82676061
+91 28 82676062
+91 28 82676063
+91 28 82676066

Jammu & Kashmir
Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)
Tel: +91 19 1247 9260

Kanpur
1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001
Tel: +91 51 2253 6555

Kolkata (Sarat Bose Road)
2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020
Toll-Free: 1800 103 0060

Kolkata (Salt Lake)
KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098
Tel: +91 33 4000 2766

Lucknow
4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001
Toll-Free: 1800 102 2505
Fax: +91 52 2407 1310

Ludhiana
SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001
Toll-Free: 1800 102 2506

Meerut
Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001
Tel: +91 12 1405 2255

Mumbai (Andheri East)
Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093
Toll Free: 1800 103 0080

Mumbai (Mahim West)
G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016
Toll-Free: 1800 103 0080

Mumbai (Opera House)
509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004
Tel:
+91 22 3000 4107
+91 22 3000 4114

Navi Mumbai
A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614
Tel:
+91 22 6673 6590
+91 22 6673 6595

Navi Mumbai - Vashi
G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705
Tel: +91 22 6793 9014

Mumbai (Malad)
Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064
Tel:
+91 22 2873 6001
+91 22 2873 6002

Mumbai (Thane)
Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601
Tel:
+91 22 2547 8031
+91 22 2547 8032
+91 22 2547 8033
+91 77 1891 4702
+91 77 1891 4703
+91 77 1891 4704
+91 77 1891 4705
+91 77 1891 4706
+91 77 1891 4707

Nagpur
277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010
Tel: +91 71 2661 8747

Nasik
2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002
Toll-Free: 1800 102 7804

Puducherry
Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001
Tel:
+91 41 3430 8747
+91 41 3234 8747

Pune
1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001
Toll-Free: 1800 102 7805

Patna
Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001
Tel: +91 61 2325 6126

Rajkot
Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001
Tel:
+91 28 1246 0955
+91 28 1246 0956
Mob: +91 8238 666 700

Raipur
Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College
Tel: +91 77 1403 9687

Ranchi
Ground Floor, Samudra Complex, Circular Road, Ranchi 834001
Tel: +91 65 1256 3134

Siliguri
2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema
Tel: +91 96 0998 1815

Surat
3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007
Toll-Free: 1800 102 7807

Shillong
PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya
Tel: +91 36 4222 1775

Shimla
Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001
Tel: +91 17 7265 3885

Secunderabad
139/38, United Building, Paradise Circle, Secunderabad 500003
Tel: +91 40 6638 7701
Mob: +91 92 4655 1600

Tirupati
Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh
Tel: +91 87 7664 1979

Udaipur
9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001
Tel: +91 29 4248 2755

Vadodara
Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007
Toll-Free: 1800 102 7808

Vapi
109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195
Tel: +91 26 0242 9444

Varanasi
Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010
Tel: +91 54 2240 0397

New York
60 East, 42 Street, 2029, New York, NY 10165, USA
Toll Free: 1-800-INDIA-10

San Francisco
2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA
Tel:
+1 925 242 2280
+1 925 242 2076
Fax: +1 925 242 2001

Sydney
India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia
Tel: 1300 66 4404

View More Information...

Customer satisfaction rating
45%
Complaints
4323
Pending
1019
Resolved
1684
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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MakeMyTrip India Complaints & Reviews

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MakeMyTrip India — Airlines refunded money not given my Make my Trip

 Subhenduribhu on Jul 30, 2020
I booked flight tickets for four passengers to and fro from Mumbai to Kolkata and another ticket for one passenger from Mumbai...
Complaint category Travel Agents

 Ishwer Luvana on Jul 30, 2020
Want to know about my failed-cancelled rail booking NR[protected]
Refund the payment

Complaint Status


[Jul 30, 2020] MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Railways

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    I want to submit Complaint Positive Review Neutral Comment
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     Sanjeev Billaiya on Jul 28, 2020
    I have cancelled myticket on14thmarch 2020 of inigo airlines and full refund accepted by air lines and sent to make my trip but make my trip haven't refunded to me. Till date i have not recieved any call or information regarding sending refund.

    Complaint Status


    [Jul 28, 2020] MakeMyTrip India customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Airlines

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      MakeMyTrip India — Not refunding my cancelled ticket amount

       Deepalakshmi S on Jul 28, 2020
      I deepalakshmi s have booked flight from make my trip (Booking id: nf[protected]) on 17.03.2020.

      I) to...
      Complaint category Travel Agents

      MakeMyTrip India — No refund despite agreeing to do so on consumer helpline

       hgoenka on Jul 27, 2020
      I had registered a grievance on the consumer helpline website on May 29, 2020, and on July 10, 2020, the company finally agreed...
      Complaint category Travel Agents

      MakeMyTrip India — indigo has refunded my money to make my trip before two months but make my trip is not refunding.

       anandkishor jaiswal on Jul 27, 2020
      Our booking id — nf[protected]
      Second id no — nf[protected]
      I booked eight tickets of dated 12 may2020....
      Complaint category Airlines

       Kajujadon on Jul 26, 2020
      I have booked honeymoon package through mmt 10th apr to 14th apr but due to covid19 trip was cancelled by mmt they offered me refund of amount 59, 700/- in account and air credit cell of 12, 578/- with validity with one year (Date of air issuance) which can be utilized in indigo airlines flights.

      They charged 18k penalty in this crisis.
      I have received only 59700rs.
      The credit sell they have promised me i am not able to use. They have not responding me and not refund my money.
      I am totally disappointed the service provided by mmt.

      Refund of booking nl[protected]

      Complaint Status


      [Jul 26, 2020] MakeMyTrip India customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Travel Agents

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code

         Mathew A on Jul 26, 2020
        I booked return flight to dallas in january for march 26th, return 10th april
        Mmt booking ref - nn[protected]
        Because of covid, i cancelled on 12th march (In fact even lufthansa did not fly). I received message that on april 3rd mmt had asked lufthansa for refund and was expected in 30-45 days. Every two weeks i get the mail it would take another 30-45 days. Now almost 120 days over and only getting same mail instead of refund on tickets paid amount rs. 1.44 lakhs

        Complaint Status


        [Jul 26, 2020] MakeMyTrip India customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Travel Agents

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code

          MakeMyTrip India — did not receive refund from makemytrip from 3 months

           shosri on Jul 26, 2020
          Its been 3 months or more since makemytrip has not refunded my ticket money even though many complaints has been raised. It...
          Complaint category Airlines

          MakeMyTrip India — Ontr4k

           Aruna Devineni on Jul 26, 2020
          I received mail from make my trip that refund of rs4150 will bebdone on 5 days but it is not yet reflecting in the bank account....
          Complaint category Airlines

           Pratthamesh on Jul 25, 2020
          Actually we had book a flight from kenya to mumbai i the month of march 22 but due to covid crisis the flight was kept on hold and the company mail informed about the cancellation of flight and now the booking is open and make my trip india is not responding to our matter. Please look in to it

          Regarding
          Dhairyasheel shindde

          Complaint Status


          [Jul 25, 2020] MakeMyTrip India customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Airlines

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code

            MakeMyTrip India — Regarding the booking ID NL2222332324758

             AmitKJoshi on Jul 24, 2020
            Dear Sir,
            I have made subjected booking in month of February 2020 for month of May 2020. I paid 2 lakh 43 thousand....
            Complaint category Travel Agents

             Jerry1432 on Jul 23, 2020
            Dear Sir/ mam
            I tried booking a ticket form make my trip online
            Once a completed my payment due to some technical error ticket could not booked and my money got deducted.
            I didn't even get a booking id for reference,
            Please provide me a refund for the same


            Money deducted no refund processed

            Complaint Status


            [Jul 24, 2020] MakeMyTrip India customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Airlines

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code

              MakeMyTrip India — Return amount Not refunded by MakeMyTrip

               Suba86 on Jul 23, 2020
              I had booked a ticket on 17th Jun from Pune to Ranchi. In which one PNR(H7KR2J) of GoAir airlines got cancelled from Pune...
              Complaint category Airlines

              MakeMyTrip India — Refund Status of my trip

               bhogle on Jul 23, 2020
              I had booked mumbai to amserdam ticket, the travel date is 26-jun, but due to covid-19 all international flight was not operate.
              Complaint category Travel & Vacations

              MakeMyTrip India — Not getting refund which I booked from makemytrip

               jrajput on Jul 22, 2020
              Initially i have booked a connecting flight from delhi to bangalore via hyderabad for 17th june, 2020 with ticket no:[protected]....
              Complaint category Airlines

              MakeMyTrip India — refund amount as credit voucher

               SinghAjitKumar on Jul 22, 2020
              I had flight from mumbai to patna with booking id nf[protected] which got cancelled. I spoke with makemytrip customer care...
              Complaint category Airlines

              MakeMyTrip India — Refund of travel package amount because of Covid19

               Rishabh T Khattar on Jul 22, 2020
              I booked a singapore holiday packagefor my parents in the month of december 2019 for travel dates in last week of february...
              Complaint category Travel & Vacations

              MakeMyTrip India — Customer service

               seabridge on Jul 21, 2020
              I booked a flight ticket from coimbatore to surat by "make my trip" that was a connection flight .. coimbatore to chennai...
              Complaint category Airlines

              MakeMyTrip India — refund pending for pnr yg6e4f

               Ravi Bhopa on Jul 21, 2020
              Sir, i was booked a seat for 13 jun 2020 through you in goindigo with booking id - nf[protected] for rs. 5518 only. Due...
              Complaint category Airlines

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