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MakeMyTrip India Complaints & Reviews

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Updated: Jan 22, 2026

Complaints 8199

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MakeMyTrip India reviews & complaints(8199)

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Address: 1352 SECTOR 3 VASUNDHARA GHAZIABAD UP-201012

LEGAL NOTICE

Date: 22.02.2026

Via Post and Email

1. Name: Rajesh Magow (Co-founder and Group CEO),

Email: [protected]@makemytrip.com

Address: MakeMyTrip (India) Private Limited, 5th Floor, Salcon Rasvilas Building, Plot No. 7, District Centre, Saket, New Delhi - 110017

2. Sh. Sanjay Kumar Jain, Chairman & Managing Director

Email: - [protected]@irctc.combr...

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On 15 Jan 2026 we booked a bus from Bangalore to Kharagpur (West Bengal) via MakeMyTrip details as below:
Booking ID: NU[protected]
Invoice Number: M06BS26I07595013
Vendor Name: Vashistha Travels
Travel Date: 15 Jan 2026
Number of passenger: 4
Ticket Number : VASQ1FB542382 (Operator PNR: 2BEXTKTH)
Total Payment done: INR 22240

In an hour we got Bus ticket of Naveen Tours...

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I had raised a request for a refund on medical grounds on 28th Decemeber, I still haven't received any update on the said issue. I am unable to get in touch with anyone from their customer support team. Their toll free number only directs me to a chatbot. I also checked with the airline's support team and they are saying that no request was raised from makemytrip.

Please do resolve this at the earliest.
PNR: XZVMMB...

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On 8/11/2025 i had purchase a flight ticket Booking ID: NN7AHSDL[protected] (PNR CSDVWT) from Denpasar Bali-Kuala Lumpur of Thai Lion Airlines via Makemytrip for 6 adults with 20kg baggage limit, On 23/11/2025 when i was checking in from Denpasar Bali airport, my check in was denied by airline attender and said our check in baggage limit is not avaiable as per airlines, at the same time i called makemytrip customer care number and raised...

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Hi,

For Booking ID NF7AIH6M[protected], one flight ticket from Madurai to Delhi, money has been deducted twice via UPI, each of INR 10803. The UPI transaction IDs are :[protected] and[protected]. Two payments have been made for one flight ticket.

I am unable to reach the MMT customer care to resolve this. Kindly requesting the team to help with this, and some legit way to get in touch with real human customer...

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Flight was cancelled by airline on: 05-Dec-2025

Refund received: ₹55, 388

Refund pending:4, 550

PNR: DL6L2R

Total amount - 59, 938

contact number - [protected]

I booked a flight ticket through MMT with indigo airlines. the flight ws cancelled by the airline, not by me As per DGCA guidelines, I am entitled to a full refund for an airline-initiated cancellation.br...

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I booked ticket on Makemy trip for Air India express flight for Rs 25206- while when I login to Air India express, the amount of ticket shown is Rs 18324- only
So Makemytrip need to tell why such huge difference?
Why Makemytrip has no complaint email for such issues so can they be trusted for business like this?...

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Address: MakeMyTrip, Gurgaon, Kolkata, West Bengal

I have a valid booking through MakeMyTrip (PNR: U2LRKI).
I have rescheduled my flight from 7th Jan to 4th Jan from Kolkata to Chennai
Air India has already processed a refund Rs 3000 related to this booking to MakeMyTrip after rescheduling.
However, MakeMyTrip provides no appropriate option on its app or website to raise this issue.
The listed reasons do not match my problem and force incorrect declarations.br...

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I made a following resort booking from MMT:

Booking ID : NH[protected]
Resort: Tree of Life Resort & Spa, Jaipur for 5th to 7th Dec’25
Requested MMT to upgrade my room from Garden room to Pool room and if they can upgrade I was ok to take it from 6th to 8th Dec’25 as well.
They could not upgrade my room request and instead got the booking dates changed to resort and never informed me that my booking...

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I had a round trip from Chennai to Pune of 4th December and 8th December respectively. My flight from chennai was cancelled by the airline.

Now, make my trip has charged me an airline cancellation fee. Why? Was it my fault?? They have issued only half my refund.

PNR - M4V6KP
Booking ID - NF2AHKH[protected]...

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Address: Parimal Kumar Ray ,Malirbagan Sonarpur Kolkata-700150

I have a booked Air Ticket, Indigo for me and my wife of Flight 6E135 Dt 05/12/ 25 .but flight was cancelled, but money was not refunded tll date Pnr no of Ticket was X9SL7D...

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I have booked a ticket PNR O2PQQL travel date- 01.01.2026 Akasa air flight no QP1822 New Delhi to Bengaluru. I got a message and email from Akasa that the fight has been cancelled due to the winter season schedule and you are re-accommodated for an alternate flight QP 1824 Departure 19.55hrs./Arrival time 22.55hrs.
As per the message/email I opted for the full refund and also submit the form for full refund the link given by Akasa....

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Website: www.makemytrip.com

I had booked a ticket in Indigo flight 6E-7197 from Chennai to Kozhikode for 06 Dec 25. Booking ID NF2AHN2Y[protected] & PNR VEH7PE (attached).
Due to unavoidable circumstances I needed to cancel the ticket.

When I logged into my Makemytrip account on website and also on mobile app, there is no link provided for cancellation in both. The chat AI also does not work. I have tried both web and app multiple times since 8.30...

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Address: Flat No. 502, Adinarayan Co-op. Housing Society Ltd., Naikwadi, GOREGAON EAST,MUMBAI 400 063

I had booked one ticket from MUMBAI to MANGALORE by INDIGO under PNR U3Z24V under booking ID: NF2AHQAR[protected] BY flight no. 6E-165. I was charged Rs. 8, 152 You have not taken my booking as:
1.) Senior Citizen (age 85 years) 2) You have charged full fare. 3) Wheel chair facility for senior citizen and Priority seat.

Please issue credit note for : Rs. 1, 822 (Total = Rs. 1, 222 Fare+ Senior citizen Rs. 600 ) PLEASE...

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Dear MakeMyTrip Customer Support,
I am writing to raise a serious concern regarding my recent hotel booking made through your platform under Booking ID: NH[protected].
I was charged a total amount of ₹17, 321 for the reservation. However, upon arrival at the hotel, I was informed that the actual tariff applicable for the room was only ₹7, 000. This indicates an excess charge of over ₹10, 000, which is both unjustified...

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Address: Gurgaon Haryana

I am writing to raise a serious concern regarding my recent trip booking handled by one of your executives, Rohit (mobile number: [insert number]). I was asked to pay ₹46, 000 for a travel package, which I paid in full through Google Pay on 3rd and 4th November 2025.

After the payment, the executive kept demanding additional money and failed to provide any proper invoice, booking ID, or hotel details. Only after repeatedly...

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Address: Gurugram

Website: makemytrip.com

I am writing to raise a concern regarding a recent hotel booking issue
on your platform. When I initially booked Hotel Rang Mahal, Jaipur,
the system displayed that the booking was unsuccessful and mentioned
that the refund would be processed within 24 hours.

Based on that information, I made another hotel booking and am
currently staying at the second property. However, to my surprise, I
later...

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Hi MakeMyTrip Support,

I'm reaching out about a food order placed via WhatsApp, payment for which was successfully made. However, the food didn't arrive on the mentioned train. I kindly request your assistance in refunding the amount paid.

Order details:
- Order/Transaction ID:[protected]
- Train details: 17309 YPR-MAO
- Date of order: 1st November.
- Google Transaction ID: CICAgOjG1a-3Bw.br...

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Reference to my Complaint dated[protected] relating to the train ticket of my daughter Ms. Priti Moudgal aged 47 years travelling on[protected] by 12026 Hyderabad Deccan to Pune for correction in Wrongly stated her age as 78 years and confirmation by you through email to me of necessary actions by you but all in vain....

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Dear Sir/Madam,

I had booked my stay at Lemon Tree Hotel, Bhubaneswar from 17.10.2025 to 18.10.2025, under Booking ID: NH[protected].

The booking was made in the name of Mr. Rajendran K on behalf of JSW Keni Port Private Limited, through my personal booking on Quest2Travel.

Kindly issue a GST invoice in the name of:
JSW Keni Port Private Limited
GST No.: 29AAJCM4118K1Z5
br...

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Recent comments

I tried to book train ticket on 19th Feb'26 between Erode to Hosur in intercity express( Train no 16378)

But train ticket booking was failiure and no refund initiated.

Transaction detail...