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MakeMyTrip India Complaints & Reviews

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Updated: Apr 7, 2025

Complaints 8114

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3071

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5043

So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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no option to update an email id/ remove my account

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Not able to change my old my number to new one in Account

Refund Not received

can't delete review from make my trip

Amount deducted without any confirmed ticket

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Pathetic stay at HOTEL SIMRAN PRIDE RAIPUR

Refund my ticket money with immediately effective

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MakeMyTrip India reviews & complaints(8114)

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We booked a hotel at 5th April in the evening with MMT for Hotel Pallete Magarpatta City. Wehn visited the hotel, they denied check in saying the hotel is full. On calling MMT, they also said the hotel says the rooms are full. We asked for full refund. It was already a hassle for a GIRL visiting the hotel at 12 midnight. She booked another hotel nearby all by herself.

Now, it has been 3 days, MMT says that we have not checked...

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I had booked a train ticket from Nagpur to Jaipur (12969) through the MakeMytrip application but due to a change in my travel plan, I cancelled the ticket on March 20, 2025, but even after 4-5 days today, I have not received the ticket money refund. Since I want to get another ticket, I have to refund the ticket money as soon as possible.
My booking ID:- NR[protected] And RRN Number is Q6MHwOyt5CTAMB...

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Address: Noida

I had booked ticket through Makemytrip on 4-April-23 for three persons from Phuket-Delhi-Mumbai, reference booking ID NN28QTLKY3224H6A9729.
The flights were cancelled by GoFirst due to operational challenges and now the GoFirst is bancrupt.

I have been chasing Makemytrip but there is no refund.

It is extremely important for me to get the refund as I am a retired person and I have put in my hard earned...

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Website: refund

Reference no :[protected]

Melbourne to New Delhi tickets for 7th jan 2025...

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Address: Delhi

On 27 Dec 2024 has carried out a booking for a hotel stay in Mysore, Karnataka costing Rs 4107. The booking was unsuccessful and the company said that the amount will be refunded. Till date have not yet received the refund....

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Hello,
I booked bus tickets Shirdi to Hyderabad in MakemyTrip PNR: D9FJTFXK, Booking ID :NU[protected]
I paid trip assurance too, i cancelled the ticket 6 hours before the bus starts.
They intiated refund claim on 27th December by 3:28pm but Makemytrip
didn't refund the trip amount yet.

I need my money back...

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Product/Subject I'm Complaining About
Booking ID: NH[protected]
Hotel Kohinoor, Diu, booked for ₹33, 000 via MakeMyTrip.

Incident Overview:
The room conditions at Hotel Kohinoor, Diu, were far below acceptable standards and misrepresented on MakeMyTrip's platform.

Key Issues:
Hygiene Concerns: Damp walls, mold, broken fixtures, bugs, unclean drainage, and dusty furniture.
Safety...

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Address: Bangalore

Website: www.makemytrip.com

My self-Nitin & I booked a ticket from Bangalore to Ahmedabad in Make my trip (Operator – National Travels). I received a message from the operator at 8:15am on[protected] before 30 minutes of boarding “Due to traffic in city your bus will be delayed by 4hours 30 minute”.
I was waiting outside the office to get the update on bus and trying to reach on a phone no given in WhatsApp message of ticket, but there was no response by...

+5 photos

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Address: Noida

I had booked 2 seats froms delhi NCR to khatushyam ji . pay using google pay. at time of boarding they cancell the bus trip due to their reasons only.

they told me over call different reason, we dont get money. some times they said your money will be come abcak after 15 days .

they never refunded my money or never respond over mail or call...

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Address: Latur, Maharashtra India

Website: Make my trip

Dear Consumer complaint Team,

I am writing to formally lodge a complaint against MakeMyTrip India for the undue delay in processing my refund for a canceled booking. My booking details are as follows:

Booking/Cancellation ID: NH[protected]

PNR: [protected]

Date of Booking: 30 November 2024
Date of Cancellation: 02 December 2024

Amount to be Refunded: Rs 16061/-...

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Address: make my trip India

I am writing to express my concern and frustration regarding the lack of accessible support options for my booking (reference No. NH[protected] ) with your organization.

As a well-known and reputable company, I was quite surprised to find that there is no email address available to address any issues or queries related to my booking. Additionally, I was disappointed to discover that there is no phone number provided where...

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Unable to change email ID in MMT Profile

Existing - [protected]@gmail.com
New - [protected]@outlook.com...

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Address: www.makemytrip.com/

Seriously one think i want to say . ifu want to book ticket book only through airlines. don't book any third party apps
from indigo
Consequently, your seat under PNR Y2YQVM went vacant and the reservation was closed as ‘’No Show”. In accordance with policy, a refund of INR 1803 against the applicable “No Show” taxes has been initiated towards the original source of payment used at the time of booking.

FROM...

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Hello Team,
I was promised of discount of around Rs 34, 000 over email.
They have recalled the email.
And not reverting to emails being send.

I’ve to fly post wedding in almost a month’s time. This is unfair and arduous....

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I have booked using makemytrip, booking ID [protected] and successfully paid, but i provided wrong email address and didn't receive the confirmation and the E-tickets. please resolve the issue ASAP

the correct email is [protected]@gmail.com...

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I am writing to formally lodge a complaint against MakeMyTrip (MMT) for refusing to refund my booking amount despite the booking being affected by a natural disaster. I had booked a stay at the Hosteller in Almora, Uttarakhand, through MMT, but due to heavy landslides in Almora highway, all highways leading to Almora were blocked, making it impossible for me to reach the destination. It's even mentioned in all the news channels that all the...

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Address: Gurugram,Rosewood City RoadGhasola,Sector 49,India

Booked the ticket thro Make my trip website.Yolo bus i used to travel from dindigul to bangalore today .The bus breakdown took place at krishnagiri at 6:15 pm .We had asked by the bus staff to wait for alternate bus arangements (that too very late )which was coming from chennai but the arrangements not done as assured
After 1 1/2 hrs we walked 1 km and took other bus in our own source and reached bangalore
Time and money wasted...

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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I refer to Booking ID NN2A9L3L[protected].

On 22 Aug, I paid Rs. 5, 17, 864 via Netbanking for return tickets between Mumbai and London. The money was immediately deducted from my account, however the booking failed a few moments later and no flight ticket or PNR was generated.

The failed booking has been acknowledged by MMT, and I was assured by their customer service reps that my refund had been auto-initiated...

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I have used 3 make my trip gift vouchers to book flight ticket on ai631 from mumbai to ahmedabad on 05.08.2024 and made balance payment of rs.2847/- however, i got a message which is reproduced for reference “flight booking has failed due to temporary technical error. However, we have received the payment and initiated full refund”.
Make my trip booking id is : nf2a99s[protected].

Now i am unable to use the 3 vouchers...

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Address: pune

Website: make my trip

We had booked leh Ladakh trip for 4 persons by ID No.NL[protected] .Due to health issues 2 people had to cancel. Even after requesting multiple times Make My Trip didn't not accept to cancel or postpone the remaining 2 persons trip. With lot of reluctance we went ahead for the trip, but we had many issues like..
1.The hotel at leh was supposed to be Hotel Himalaya, but on reaching we were allotted Hotel Antelope, which didn't even...

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