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MakeMyTrip India Complaints & Reviews

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Updated: May 23, 2026

Complaints 8213

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3076

Unresolved

5137

So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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MakeMyTrip India reviews & complaints(8213)

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Address: 19th Floor, Epitome Building No.5, DLF Cybercity, DLF Phase III, Gurgaon, Haryana, 122001

Website: www.makemytrip.com

Recently, I Manish Prakash booked a Family Suite booking ID NL[protected] at Maaty Resort By The Lake Hill, Nainital through MakeMyTrip for 16th & 17th May for my family trip. However, after reaching the property, I was shocked to know that the hotel did not even have the Family Suite room which was confirmed in my booking.
Instead, we were asked to adjust in unsuitable rooms despite travelling with family. The overall situation,...

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Address: 23 palm Avenue

Website: Makemytrip

I booked a flight but didn't get any confirmation and the amount is debited from my account and it's 48 hours happened already....

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I am writing regarding the refund for my cancelled flight from Sharjah to Calicut, scheduled on 23rd April 2026, with PNR: J1YWPY.

Today, I received a communication from MakeMyTrip stating that the total refund processed is 0, which is unexpected and requires clarification.

I have already contacted Air India Express, and they confirmed that the refund was initiated on 16th April 2026 from their end.
br...

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Address: MakeMyTrip FZ-LLC, Office 105, Ibn Battuta Gate Offices, Plot no. 16, Jabal Ali First, Dubai, UAE / MakeMyTrip India Pvt. Ltd., DLF Building No. 5, To

Website: makemytrip.com / ae.makemytrip.global

Booking ID: AN21AK97S[protected]
PNR: LEKVRT
Flight: Thai AirAsia FD 3075, Krabi (KBV) to Chiang Mai (CNX), 3 April 2026, 19:00
Fare Type: Premium Flex
Amount paid: AED 516
MakeMyTrip Reference No:[protected]
Summary of complaint
On 22 March 2026 I booked the above flight through MakeMyTrip UAE and specifically chose the Premium Flex fare. MakeMyTrip's own Date Change Policy page, displayed...

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Address: GURGAON

Website: MAKE MY TRIP

Mmt has deducted the payment on 16th april during night but ibis-aerocity delhi has no room available so not allotted dispite of waiting in hotel for 3 hrs..

Mmt just taking the money & not coordinating with hotel or customer if he has not got the room..

Pure poor management & zero coordination with hotel..

Only concerned to get money from customer wallet..

Can u mmt guys respond???...

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Dear sir/ madam,

I booked a Kochi-Mumbai ticket for 26th Feb, then rescheduled to 23rd Feb due to an emergency. I paid ?4000extra during rescheduling. Because of that emergency airlines refunded 2250 rs to third party app and from that 2250 make my trip deducted some amount and refunded around 1200. I contacted them and asked regarding this. They replied that they deducted the amount of coupon which i have used.
br...

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Address: HARYANA

I am writing to report an issue with a failed booking on your platform. The booking was unsuccessful, but the amount of ₹7081 has been debited from my account.

Here are the details:

Amount deducted: ₹7081
Booking status: Failed / Not confirmed
Date of transaction: 5/4/26
Payment method: UPI

I have not received any confirmation for the booking, yet the amount has been deducted....

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Date of Booking :: 9 Mar 2026
Date of Flight :: 12 April 2026
PNR :: 9R4IEA
Booking ID : NN2AK0RK[protected]
Cancellation request raised on :: 11 April 2026.

My Flight was cancelled by the airlines and there was no option to reschedule to next. flight. During cancellation process, Makemytrip confirm the refund will be processed in 4 to 5 working days. Makemytrip did not refund for more than 3...

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I’m not able to reach any of Makemytrip customer service for my refund.

My booking was cancelled by Saudi Airlines to MakeMyTrip only 3 minutes after the ticket was issued. However, I did not receive any refund for more than 3 weeks now.
Moreover, I noticed MakeMyTrip are planning for a deduction of 155 AED. Refer to attached where paid amount 1893.15 AED while planned refund is 1738 AED.

Please note...

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MAKEMYTRIP IS A LIAR! I booked my flight and choose the option to include 25kgs check in baggage allowance only to find that the original flight provider has not included the second luggage option in my ticket! After I booked my tickets from MakeMyTrip platform, I used the booking Id to get a confirmation from the original flight provider website and was informed that o have to 75 Euros MORE on the 2 extra luggages which were supposedly included...

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Website: makemytrip.com

Copenhagen-Delhi leg (01 March 2026) of the Delhi-Copenhagen (23 Feb 2026) & Copenhagen-Delhi (01 March 2026) Air India Return Flight booked by me through the Travel Portal "Make My Trip" (PNR: 8FFPCL) was cancelled by the Airline and the fight rescheduled on my request for 02 March 2026 was also cancelled by the Airline and therefore, Refund request was initiated by me online direct with the Airline as well as through the "Make My India"...

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Address: plot no 22, sri bhavani nilayam, new prasanth nagar, miyapur

To
National Consumer Helpline / Consumer Affairs Department

I would like to file a complaint against MakeMyTrip regarding a train ticket booking made through their platform.

At the time of booking, I paid a total amount of â‚¹8, 360.57. This amount included â‚¹1, 616.25 for â€œFree Cancellation Protectionâ€. I also selected the â€œ3x Refund Optionâ€, where it was displayed that...

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Address: https://www.makemytrip.com/

I had booked a/c sleeper bus ticket through makemytrip from jaipur to mumbai but i went to my boarding point at jay mahadev travels, sindhi camp jaipur they provided me seater bus for me and my wife and i have a back pain issue so from jaipur to ajmer we had to travel in a seater bus which was a painful experience and for this i blame makemytrip and i trusted this portal for my good experience.

This worst experience provided...

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Address: 1352 SECTOR 3 VASUNDHARA GHAZIABAD UP-201012

LEGAL NOTICE

Date: 22.02.2026

Via Post and Email

1. Name: Rajesh Magow (Co-founder and Group CEO),

Email: [protected]@makemytrip.com

Address: MakeMyTrip (India) Private Limited, 5th Floor, Salcon Rasvilas Building, Plot No. 7, District Centre, Saket, New Delhi - 110017

2. Sh. Sanjay Kumar Jain, Chairman & Managing Director

Email: - [protected]@irctc.combr...

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On 15 Jan 2026 we booked a bus from Bangalore to Kharagpur (West Bengal) via MakeMyTrip details as below:
Booking ID: NU[protected]
Invoice Number: M06BS26I07595013
Vendor Name: Vashistha Travels
Travel Date: 15 Jan 2026
Number of passenger: 4
Ticket Number : VASQ1FB542382 (Operator PNR: 2BEXTKTH)
Total Payment done: INR 22240

In an hour we got Bus ticket of Naveen Tours...

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I had raised a request for a refund on medical grounds on 28th Decemeber, I still haven't received any update on the said issue. I am unable to get in touch with anyone from their customer support team. Their toll free number only directs me to a chatbot. I also checked with the airline's support team and they are saying that no request was raised from makemytrip.

Please do resolve this at the earliest.
PNR: XZVMMB...

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On 8/11/2025 i had purchase a flight ticket Booking ID: NN7AHSDL[protected] (PNR CSDVWT) from Denpasar Bali-Kuala Lumpur of Thai Lion Airlines via Makemytrip for 6 adults with 20kg baggage limit, On 23/11/2025 when i was checking in from Denpasar Bali airport, my check in was denied by airline attender and said our check in baggage limit is not avaiable as per airlines, at the same time i called makemytrip customer care number and raised...

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Hi,

For Booking ID NF7AIH6M[protected], one flight ticket from Madurai to Delhi, money has been deducted twice via UPI, each of INR 10803. The UPI transaction IDs are :[protected] and[protected]. Two payments have been made for one flight ticket.

I am unable to reach the MMT customer care to resolve this. Kindly requesting the team to help with this, and some legit way to get in touch with real human customer...

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Flight was cancelled by airline on: 05-Dec-2025

Refund received: ₹55, 388

Refund pending:4, 550

PNR: DL6L2R

Total amount - 59, 938

contact number - [protected]

I booked a flight ticket through MMT with indigo airlines. the flight ws cancelled by the airline, not by me As per DGCA guidelines, I am entitled to a full refund for an airline-initiated cancellation.br...

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I booked ticket on Makemy trip for Air India express flight for Rs 25206- while when I login to Air India express, the amount of ticket shown is Rs 18324- only
So Makemytrip need to tell why such huge difference?
Why Makemytrip has no complaint email for such issues so can they be trusted for business like this?...

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