[Resolved]  Evok — mattress

Address:Ghaziabad, Uttar Pradesh

we had purcahse 4 mattress from faridabad store in march2011 but till now i didn't recived the mattarres from evok

all the delhi`s NCR resident i aware you plz confirm the delivery before depositeing any amount to evok in any concent

parveen kohli
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr. Parveen Kohli,

We thank you for sharing your feedback and regret for the inconvenience that may have caused.

Your mattress were delivered on 8th May (IT00015RESTONIC PKTD 6IN – 1 No.), 11th May (IT00025RESTONIC PKTD 8IN – 2 nos.) and 25th May 2011 (IT00015RESTONIC PKTD 6IN – 1 No.) respectively. The same was confirmed by you to our Evokcare representative through tele-conversation on 27.05.11.

Should you need any further service assistance with respect to your other Evok products, kindly contact us at Evok care @[protected] between 11am to 8pm all seven days.

We will be pleased to serve you.

Warm Regards
Pratima
Manager - Customer Relations
Evok Care
EVOK services are totally useless. You should never buy stuff from EVOK as they only believe in taking money from you and once the money is gone they don't deliver the services properly. I have had very bad experience regarding EVOK and despite the brand name they cheat you in every possible way.
Dear Ms. Jyoti Aggarwal,

We thank you for being our valued customer and sharing your feedback.

Please note that your products were delivered on 17th June 2011 as per the schedule. Same day our technician came to install the products. There was a part damage found in transit, which was replaced on 18th June, 2011.

The same was confirmed by you to me on 20.06.11 through our telephonic communication.

Look forward to serve you in future too.

Warm Regards
Pratima
Manager - Customer Relations
Evok Care
The products were delivered but the installation was not done on the same day as promised by EVOK. Again I was promised that installation would be done by 11 a.m. the next day which again was not done. False promises were given by several people in EVOK. I had to face a lot of embarrassment in front of my guests and my clients.
Later when asked for compensation they have said that when I purchase anything from EVOK they would give me 5% discount. In this whole procedure they are again trying to take money from me that if I buy anything from EVOK and give them more business.
They think the customers are fools and take the customers for granted.

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