Exide Industries Complaints & Reviews

EXIDE INVERTER BATTERY-RAVINDERA AUTO ENGG. WORKS, PHAGWARA

EXIDE BATTERY INVA 1500 PLUS NOT GETTING CHARGED. AFTER SALES SERVICE SHOULD BE MADE AS PROMISED TO MAINTAIN REPUTATION.

I had purchased a new Exide battery from Ravindera Auto Engg. Works, Phagwara in Feb 2008. Let me confess that I feel myself miserable as I have purchased the battery of a reputed company of India and now the company's dealer and officials are not cooperating and not giving the service as promised at the time of sale of the product. Why not the Company like Exide care for the credibility of the company and its management.

The comments are sought by the company officials what to do at this stage as said battery is within warantee period. From the two months of its purchase the said battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut.

After complaining this to the dealer M/s. Ravindera Auto Engg. Works who has been adviced to replace the said battery with company we handed over the same to him.

We have done several followups and reminders and every time we get one or other excuse. The brother has gone to Delhi. He will come back and after wards the battery will be checked, this or that.

Such type of excuses mar the company's reputation as well as of the dealer who continues to make this or that excuse.

RAJNEESH MADHOK,
(REGD. MEMBER CORE-CONSUMER ONLINE RESOURCE & EMPOWERMENT CENTRE-GOVT. OF INDIA & ANTI-CORRUPTION BUREAU (GOVT. OF INDIA)
MADHOK HARDWARE & PAINT STORE,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH:[protected]O0< 268210 (R),[protected]
TELE-FAX:[protected], E-MAIL: [protected]@yahoo.com

On 7th August 2007, I had purchased an Exide tubular battery IT 500 from ROYAL BATTERY HOUSE IRINJALAKUDA, KERALA state for Rs. 10500. The dealer has given 30 months replacement guarantee. About 2 months back I noticed it is not giving the rated capacity of 150 ampere hours. Dealer representative came, examined the battery and said it is not getting fully charged by the invertor to the specified 13.8 volts. Invertor mechanic has now adjusted the cut off voltage to 13.8 volts but still there is no improvement in the battery performance. With a connected load of 120 watts (1 fan & 1 tube light ) the battery gets drained out in one hour. I have connected a + / - ammeter in series with the battery and I am able to monitor the charge / discharge current . Battery capacity appears to have degraded to less than 50 AH even though it has worked for only 17 months. I would be grateful if you look into this problem and do the needful.

Dear sir/madam

I have purchase New Exide Battery from Syndicate Motors, 74, Ground floor, Ambedkar road, Ghaziabad in Mar'08. My Battery started giving problem after 6 months, It got discharged fully as a result i faced lot of problems. I live in Vaishali, Ghaziabad which is 14 kms from Syndicate motors. I went to the dealer & asked him to replace my faulty battery since it is warranty period. They told me that there might be some problem with your car that's why the battery is not charged. I asked them to check my car & they found no problem. Then they give me the standby battery & detached the new battery & told me to come after 1 week. After 1 week i again went & they replaced the battery but the battery again started giving problem after some days.Then i again went to Syndicate Motors, I told them that is a faulty battery which you need to replace with the new one but again they said that it might be the problem with your car, again they checked my car & found no fault, even i checked the car from 3rd party also, he also said that there is no problem with the car. Inspite of telling all this to them they again gave me the standby battery & told me to contact after 1 week. Again I called them on phone and asked them whether my battery has been replaced from the factory, but they instead told that we have recharged the same battery. All this is happening and now currently my battery is with Syndicate motors only. I am telling them to replace my battery with the new one, but they are just giving me lame excuses & not doing there job. If this is the treatment given to the customer if the product is in warranty then what will they do if it is not in warranty. In Mar'09 one year will complete, i am still waiting for the new battery from the Syndicate motors.If there has been some problem with the car then why the standby battery works ok in the car? I would like everybody to help me in getting my car battery change from the dealer Syndicate motors whose address i have already mentioned above.There Telephone nos is[protected]. My cell no is [protected].

Thanks
Kirti Thakur
1301, Neelpadam-2
Sector-4, Vaishali
Ghaziabad

I have purchased a Exide Battery from your Dealer -

R.S. AUTO ELECTRICALS, A-4/20, PASCHIM VIHAR, NEW DELHI- 110063.
Name of proprietor- Sunil Sharma, Vikrant Kundra.
Cont No's- [protected], [protected], [protected], [protected], [protected].

I've purchased the battery in the month of April- 2008 & after 2 months it stopped working. i gone to the dealer but they closed this shop & when i tried to contact then after listening my problem they disconnect my phone & not respond after that.

They people are doing nothing but harrasing the customers like anything also playing with the goodwill of your prestigious company.



Batter details :

Battery Type- 12m*2.5 LC

SM- 461330/7G7


Your authorised dealer is destroying your company's reputation.

I am afraid if the battery is not replaced, i have no other option but to approach the consumer forum.

Hoping an early reply in the above matter.

Rakesh Murjani
Paschim Vihar, New Delhi
Cont No- [protected]

Dear Sirs,

I have purchased one New Exide Xpress battery, Type MHD 600, Mfg Code 4E7 & Card No 44991959 on 15.09.2007 from One of their Authorized Dealers M/s Sri DURGA BATTERY CARES, 138, M.B.T. Road, Muthukadai, Ranipet – 632 002, Tamil Nadu vide Invoice Bill No 1477 Dated 15/09/2007.

The New Battery was two times, in discharged condition on 15.11.2008 and 24.12.2008 and the battery gravity level was in Red mark level & the voltage was around 9.9 Volts only. The Dealer/ Service Engineer charged my Battery and gave me after two days. Likewise it has troubled me often.

In the mean time, I came know that from the Manufacturing Code that the battery has been manufactured only on May 2007 and the dealer has sold it on September 15, 2007 which is 5 Months old which is transparently, not known to the customer/us. As per Warranty Clause 18. “Please note that in case period between date of manufacture and date of sale is more than 3 months the warranty will not be applicable. It is understood that, the dealer has given me the wrong Battery with wrong Warranty card. Hence the dealer is reluctant to replace the battery. The Warranty Period Expires on 14.02.2009 as per the Guarantee Card.

In of view of the above I am requesting you to kindly advice the Dealer/Service Personnel to replace the Battery under warranty condition. Expecting your early reply/Action in this regard.

V.Rajendran

After i purchased the exide battery the authorised dealer is refusing to replace the defect product only within 2 days of purchase.

sir,
i purchased inverter and battery on 14th jan 2008 fm motor agencies corporation at gree park new delhi.after some time i faced problem with my battery regarding back-up.
he then collected the batterry from my place and now he is charging 500 rs as service charge, although my warranty period is not expired.
pls help me out as soon as possible.

I am driving a Kinetic -4S. Last fortnight; I had replaced my battery since it was old. After replacement the vehicle is not self starting as it should be. According to the dealer there might be some problem in my vehicle. So subsequently; I checked my vehicle through authorized kinetic showroom in Pune----No faults with the vehicle; battery unable to take load, discharges frequently.
Now the dealer is refusing to either re-charge the battery or replace it. After enquiry;I found out that this is a know issue with the dealer i.e. either he provides a faulity battery or an old one to the customers.
The dealer name is: D N Shede, Powerex Battery Industries, Sinhagad Road, Pune. Cell Number: [protected]

Dear Sir,

We would like to inform you that we had purchased a Exide Battery from Energy System, 34, Sher Singh Complex, Naya Bans, Sec - 15, Noida vide their Invoice No.984 Dt.09.09.2008 but just after 15 days of purchase, it was not working, when I try to lodge a complaint to the concerned supplier, they misbehaved and said that when I will be sufficient time I will rectify it, and cannot replace it. They came on 28th Sept'08 and return back on after rectify(a copy of proof is also with us), when you will ask to see, we can show it to you.

Now again this battery is not working and when I complaint to the said supplier on saturday, he replied that our battery is o.k. and your generator is not o.k. when I checked from outside engineer in another generator, we found that this battery is not working and it is defected. Again we called to the said supplier, they replied that when we will be time we will take it and will rectify.

We, therefore, request you to kindly solve our such problem or suggest us where we should go to solve it ?

Thanks with Regards,

Ahmad
[protected]

hai i bought exide freedom 9 amps battery for my bullet with in 3days of purchase the battery showed its scarface by not charging and dimming head lamps an horns an when i went dealer with warranty card he dint replace the battery neither he said contact him after 2 days to get the repalcement do i need to wait so investing money and running vehicle with out battery

Praveen
Chennai

i purchased a bike around 4 months ago.it came fitted with exide battery which gave out after some time.when i took the battery to exide industries ltd in okhla new delhi.they jus told me they can do nothing about it.due to the battery giving poblems i have been in difficult situations at times.my last appeal would now be in the consumer court if exide does nothing.the details are. TYPE:ZSC0- 12V14L-A2 MFG CODE:2E8 SL NO:155248

Dear
sir/mam

I was purchased new Battery of exide model mhd 700 (hitachi)Powersafe Battery on 17/10/2008 from sri kalpana battery works, trichy, tamilnadu .But after 3 days it was not working totally. it is a Company Manufacturiing defect .
exide Dealer was not
giving the replacement of that battrey .so, I would like to appeal this problem in cosumer court .


I am waiting for your positive response.
(battery no: 06361/cg8

With Regads

P.RAMESH,[protected]

I had purchased EXIDE Battery MA 35 R SL No. 01739 with the manufacturing code being 416 for my car on 22 Feb 07 having a warranty period of 4 years. Since the date of purchae the battery has been given for repair thrice and the problem is yet to be solved. The battery was taken for repair on 22 Aug 08 by Mr Sanjay and Rajesh (Bat Mobile service) with the promise of returning it after a week. I waited till 29 Aug 08 and when no body came to return the battery, I had to proceed to Delhi for some urgent work. After return on 27 Sep 08, I again had to chase for the battery and after so much delay, a service battery was given which was faulty.My own battery was said to have been lent/rented to somebody else.After lot of complaints again, another service battery was replaced on 06 Oct 08. Still the whereabouts of my above mentioned battery are not known.
After lot of emailing, the service engineer (Mr Umesh) detailed by the regional Manager of Lucknow (Mr satyendra Verma), approached me and offered to give me another battery stating it to be a new one. When I asked warranty on it, I was told that warranty will be given with respect to the date of purchase of my previous battery. This is unjustice and undone. This is nothing but a case of misappropriation.
Now, I request that after so long duration of lending/misuse by third party, my battery has previous battery has become second hand. It is requested that case may be taken up with Exide industries to provide a brand new battery to me with warranty starting from the date of it being handed over to me for use. I also demand an amount of Rs. 10, 000/ from the EXIDE industries for making me immobile and causing me a lot of financial loss and mental harassment.In case my above plea is left unactioned, i will be forced to file a case against Exide Industries in consumer court for causing mental trauma and discomfort. An early action is requested under intimation to the undersigned.

Car Battery details-
Dealer: R S Electricals
A-4 /20, PAschim Vihar ([protected], [protected],[protected]
Date of purchase: 23rd Aug 07
Warranty period: 18/36 months
Status: In warranty
Type: Exide ATB 38B20R for Rs 2933 + 367 (tax) = Rs 3, 300/-
BILL IS WITH ME

On 31st March 08, car battery problem was checked by BatMobile[protected] / 8) wherein service van no. 8602 arrived at my place in Paschim Vihar.
Battery Specific Gravity
Cell 1 1250
Cell 2 1230
Cell 3 1230
Cell 4 1230
Cell 5 1250
Cell 6 1275
They drove the battery to their Okhla workshop & reverted back after 3 days with the above status saying that battery is now working fine.
I ran my vehicle for another couple of months till Oct 08, i called up BatMobile again for battery not working wherein i was told that Exide car helpline vehicle is down & so they can't attend the vehicle. I[censored]rgent, take the battery to the shop wherefrom you purchased it.
Unfortunately, the dealer from whom i bought the battery is no more dealing in Exide batteries & hence i was made to bear the cost of it.
On 1st Nov 08, I took my battery personally to Wazirpur (Exide Industires Limited, c/o Indo Arya center), [protected] wherein Manoj took my battery for checking & kept it for 3 days & i was told to collect the battery on 4th Nov. I finally reached them on 5th Nov & i was assured that battery has been repaired & will now work fine.
Status given to me was below -
ON RECIEPT ON 1ST NOV
Battery Specific Gravity
Cell 1 1190
Cell 2 1200
Cell 3 1100
Cell 4 1220
Cell 5 1220
Cell 6 1230

AFTER REPAIR & CHECKUP
Battery Specific Gravity
Cell 1 1250
Cell 2 1250
Cell 3 1250
Cell 4 1250
Cell 5 1250
Cell 6 1250
As per them, battery was kept on charging from 1st Nov 08 (4pm) to 3rd Nov (11am)
I was handed battery with full assurance that it will not fall again.

Unfortunately, after 9 days of driving battery went down again while on my way from office
Nobody (BatMobile @[protected]/8 & Exide Supervisor in Wazirpur @ Mohan Singh) responded to my rescue on 14th Nov 08 evening hours 6-7pm.
I'll be suing the Exide batteries for improper, inefficient & pathetic support.
IF ANYBODY CAN HELP ME IN KNOWING HOW TO RAISE A CASE IN CONSUMER COURT, PLEASE CALL @ +[protected]MANUJ SACHDEVA)
I DONT UNDERSTAND THE TECHNICL TERMS OF GRAVITY & ALL.
ALL IM BOTHERED IS THE WORKING BATTERY THAT SHOULD NOT HAMPER MY DAILY REGIME.
DESPITE 2ND PROBLEM REPORTED WITHIN A YEAR OF PURCHASE, THESE PEOPLE SHOULD HAVE REPLACED THE BATTERY TO CALM DOWN THE USER & MAINTAIN THE CUSTOMER REALTIONS RATHER THEY INJECTED FUEL TO THE FIRE.

I'M SERIOUSLY PISSED OFF
CAN ANYBODY PROVIDE ME THE CONTACT NUMBER OF EXIDE BATTERIES, CUSTOMER SUPPORT MANAGER as everytime i call them in Jhandewalan, they dont give me his/her extension.

SUPPORT IS ZERO.
DNT BUY EXIDE BATTERIES EVER...I DID A MISTAKE, WILL NOT REPEAT IT...

I have purchase my Inva tubular battery on 30-April-2007. Whose serial no.3N7-22030.
From 6 to 7 months i watch that after every 20-25 days, water battery gets end (empty) and the backup is also gets reduced.
Within 20 days, the water tanks gets empty...is not the normal condition of battery.
So you r kindly requested to please consider my problem.
Thanx...

Dear Sir,

I would like to bring into your kind notice that I had purchased an Exide Battery from your authorized dealer M/s Expert Auto Spares, Kazmi Complex, Ambala Road, Saharanpur vide their Bill No.1791

The above battery has been Burst in my house due to which my some others furniture’s have been damaged and my brother was also mat with an accident and some injury take place, however he is save. It is also necessary to mention here at the time of purchasing the battery, I had faced lot of problems in the battery for which I had lodged the claim with your dealer and inspite of making several requests your dealer had supplied another battery to me, but it was very painful to me, your another battery was also not working properly and I had again contacted with your dealer to replace the same again. Accordingly, after repeated reminders, my battery was replaced by your dealer and now my battery has been burst in my house, it clearly that all the batteries supplied by your dealer was not working properly and the same were supplied to me by a melafied intention of your dealer . Photocopy of the original bill and replacement bills, issued by your dealer are enclosed herewith for your ready reference.



Thanking you,



SANJEEV SHARMA)
6/5788, NEW MADHO NAGAR,
VISHNU PURI,
NEAR RAJ BHAWAN,
SAHARANPUR – 247 001
M.NO. [protected]
Encl.As stated.

CC: M/s Expert Auto Spares,
Kazmi Complex, Ambala Road, SAHARANPUR 247001

I had purchased 1 new exide battery from Kishan Batteries - Sikandarpur Gurgaon in Mar08. However after 2 months of purcahse battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut. After complaining this to the Vendor Kishan batteries who adviced to replace this battery with company we handed over the same to him. Even after 3 months of giving the battery we have not yet received back the same. We had done several followups & reminders & every time we get some or other excuse. This has been a very bad experience & destorted the image of Exide batterries & the dealer like Kishan batteries should not be used for purchase of batteries.

We bought the Exide INVA Tubular IT 500 battery on 08-04-08 from BALAJI POWER SOLUTIONS(Shop no.1, Kartik Plaza, Jinsi Nala No.1, Lashkar, Gwalior. Ph.no[protected].But after six months i checked the back up and found that at 500W(5 ceiling fans working non-stop) it only worked for 40 minutes.Is it enough?
I compliant to the dealer.He said that gravity is low and suggested me to charge the battery at high current and charged us Rs.100. But still there is no change in the back up of the battery and the condition is still the same.
The invertor we are using is LUMINOUS 750W.
Please tell me that whether i have the right to get my battery replaced in this situation and what is the duty of the dealer and your company in case of such kind of poor performance of battery?

This was the complaint which i sent earlier. But there is no response from u. Kindly reply me in this context and give the solution to my problem.

Hi ALL,

Myself Raj Rajpal, going thru simiular problem as my other friends in this post. Bought Exide battery 4 months back facing charging problem since 3 months, dealer saying Invertor problem & not responding. Invertor guy replaced invertor but still same problem.

Can anybody help me to reach the regional head of Exide or the team who looks after the complaints seriously.

Raj Rajpal
[protected]
Mumbai

I had purchased a Car Battery from your Authorised Agency Batra Auto Centre, Shop No.[protected], Sector 32 - D, Chandigarh on 20/06/07.

The battery details are:

Model - MA35R
Mfg Code - 4K6
Sr. No. - 26026

First day after putting the Battery & even after a long drive the charge indicator did not work. On reporting this to the agency, they said that all the indicator bulbs are faulty but the battery is working fine.

After 4 months, during winters, the car did not start as the battery had got dischrged. I called a local mechanic & he started the car with his battery. since the month of November 07, there is a constant problem with the battery as it gets drained.

I have since then called your mobile van for the service, 1st on 21st March 08 & 2nd on 2nd July 08 to check & repair the battery but the battery still gets drained.

I have also got my Car checked for current leakage & alternator condition but they are working fine.

I would request you to please look into this matter & replace my battery as with winters, the problem will happen again. It is a real big embaressment & inconvenience that too after buying a product from your company.

Pls do revert with a resolution.

Thanks

SAKET ANAND
+91 [protected]