Toyota Customer Care
Toyota Kirloskar Motor Pvt. Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
782
COMPLAINTS

Toyota Customer Care

Toyota Kirloskar Motor Pvt. Ltd.

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Address
Plot No.1, Bidadi Industrial Area, Bangalore Rural District
Ramangara
India - 562109

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
177
down
78

Phone:
Phone:
up
129
down
55

Additional info
Contact Form
http://www.toyotabharat.com/inen/forms/contact.aspx

Customer satisfaction rating
1%
Complaints
782
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Toyota Complaints & Reviews

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Toyota — alloy wheel manufacturing defect

 Amrit Dhal on Jan 18, 2018
Dear all

It is really very sad and dangerous to say that in plain road this misshapen happened. Both the front and back ream of my toyota innova crysta broke in a plain road. All photo attached for reference. This is for your information and we are going to cieu you legally in the court of law for the manufacturing defect. It could have caused a loss of some valuable life then who would be responsible

Thanks
Amrit dhal
[protected]....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Toyota — harassment by the dealer

 sureshverma6565 on Jan 8, 2018
I am suresh kumar verma from varanasi, u. P. I purchased toyota innova from goyanka motors, varanasi two years back. Recently my vehicle met with a serious accident following which i sought repair services from the garage of the said dealer (Rajendra toyota, varanasi). To my surprise, the person in charge was more keen to know whether my vehicle insurance was done by the dealer or from outside. When i shared with him why i opted to avail insurance directly from the company and not from the dealer, very boldly & rudely he told me that i will have to face the consequences of not availing insurance...
Complaint comments  Read comments Complaint category Car Dealers

Toyota — service staff makes problems in the periodic service, in the very good etios car

 Erk5 on Jan 8, 2018
I have sent my etios car to the third year end periodic service to the coimbatore toyota service station. My car have runned only 28, 500 kms and in very good condition. I sent for just periodic service. They delivered my car after the trial and inspection. Immediately i went for long trip. But after the service my car have problems in brakes, ac and radiator fan. I have suffered lot by the radiator fan failure in the long travel.

After my trip i visited the service station, they asked money to replace with new parts. Already i have spent the add on service cost, parts and labour...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Toyota — complaint regarding breakage of rim (alloy wheels)

 ayush gupta 1284 on Dec 30, 2017
Dear sir,

Re: complaint against toyota - innova crysta 2.8 z (7 seater)

This is to bring to your kind notice that we have taken the delivery of above vehicle on 30.10.2017. We are using this vehicle for our family purpose and never involve any driver as also we run the vehicle at a low speed only. We are yet to receive the final invoice for the total amount paid, though you have issued receipts for the payment made.

To our great surprise less than 30 days, after running the vehicle for 2000kms, we could observe that rim is brokeout in front right side...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Toyota — problem with crysta tyres

 breddy3 on Dec 30, 2017
Im facing problems with crytsa tyres (Air bubble appeared in two tyres), and given complaint in yashoda krishna toyota were i bought the vehicle.
Its clearly shows that crysta tyres have failed and toyota is playing hide and seek with this issue.
I trusted the toyota which cares about safety and quality never concerned either to inform these problem nor called back these vehicles and replaced with appropriate sized tyres they are not taking any responsibility in sloving issue.
They have released new crystas with 16" tyres but not bothered about such dangerous issues which are...
Complaint comments  Read comments Complaint category Car Dealers

Toyota — not got proper service to my car

 Kundantoyota on Dec 30, 2017
Yesterday when i got my innova car serviced at budha toyota, i had following grievances which i gave in writing also.
The engine oil refilled in my engine was thru hose reel pipe connection not having any brand or authenticity so i couldn't, t come to know which engine oil was poured in my vehicle. I have lodged complaint in writing. Pl look into this. If my engine develops any problem who will take this responsibility. This is a question on toyota to be trusted upon. There are other grievances but word limitation is restricting me in writing. Hope you will reply suitably and take corrective...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Toyota — issue with toyota etios engine since purchase

 kumar.tirumala on Dec 29, 2017
Issue:
Engine oil is getting completely dried up before the stated kilometers cycle, due to which engine oil has to be top up very frequently. This is a very high cost for me (As engine oil has to be topped up every 20 days, much before the kilometers cycle). I fear if this problem is not rectified, it will affect the engine.

Issues observed since purchase and were not rectified even after multiple complaints to the service center and toyota india.
(Out of many issues – for one issue they took around 4 months for them to rectify tire wobble issue and provide vehicle...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Toyota — bill charged heavily but no work done. problem lies as it is.

 Manojkgoel on Dec 28, 2017
Mgf toyota sector 14 gurgaon is a big thief. They heavily charge for a problem and does no work at all. They takes payment and then says another part is to be changed. I paid 36 thousand for my last service. This time my gear lever was free. They charged 31 thousand. No work done. Now mr nitin kumar of mgf toyota says another part will be changed and it will come in 10 days. They are big big thief. Please don't send your car at mgf toyota....
Complaint comments  Read comments [1]Complaint category Car Service Centers

Toyota — customer service

 kappaVicky on Dec 27, 2017
Hi
The irony continues.
Nobody is responsible for the customers.
On christmas day somebody who addressed himself as senior executive called from m/s lanson toyota and enquired weather last time i was asked for a clutch overhaul. Now they are looking for milking some money out of this. I changed the clutch at close to 80000 km as advised.
Is jap’s hand in glove with this. Do it. But not on the cost of quality.

Sent from my iphone

On 22-dec-2017, at 11:59 am, kappattavivek@gmail.com wrote:

Hi
Please find the message...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Toyota — cheating - executives tell me the loopholes after making the payment

 moulivedula on Dec 26, 2017
I clearly told the executive that i do not cross 10, 000 kms a year.
I was told that the smile package covers servicing up to 20, 000 kms and i paid around 3600 for it. After making the payment the representative told me that it is valid for 1 year only. And when i asked to cancel the smiles package, he told me that it can not be reverted.
And when i complained that to the customer executive, i think sunil kumar called from [protected] and when i was explaining about my smiles package experience he was laughing and when i question about it he was telling that he was told to smile....
Complaint comments  Read comments [2]Complaint category Car Dealers

Toyota — toyota-innova crysta 2.8 z (7 seater)

 Markandrai Panchal on Dec 21, 2017
Dear sir,

Re: complaint against toyota - innova crysta 2.8 z (7 seater)

This is to bring to your kind notice that we have taken the delivery of above vehicle on 30.10.2017 vide your gate pass no. Sgp17026152. We are using this vehicle for our family purpose and never involve any driver as also we run the vehicle at a low speed only. We are yet to receive the final invoice for the total amount paid, though you have issued receipts for the payment made.

To our great surprise less than 30 days, after running the vehicle for 900 kms, we could observe that...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Toyota — complaint regarding oil consumption in my toyota etios gd, no action was taken against oil consumption by madhuban toyota at kurla (w) mumbai

 Rizwan Manihar on Dec 16, 2017
Sir,
I mohd rais abdul manihar from mumbai maharashtra, i have a toyota etios gd d4d since last 1 year, i am running a tourist business named on nawaz tour and travels, there is some critical problem of oil consumption coming after 3rd service, which was nearest to my residential by madhuban toyota kurla (W) mumbai. 3rd service was done on 21267 kms, driven, hence after 3rd service done by madhuban toyota, i m facing a problem of oil consumption. I took my car to madhuban toyota dated 29/08/2017 and the km diven was 39756 kms, i complaint them about the oil consumption in my car, they took...
Complaint comments  Read comments [2]Complaint category Car Service Centers

Toyota — car service not satisfactory

 Suga Dev on Dec 15, 2017
I am the owner of toyota etios vehicle no tn 74 ad - 81878. Yesterday december 14, 2017 i sent my car to service at anamalais toyota at nagercoil. But the quality of water service is not good. It was good at trinelveli but the service is very bad at nagercoil, i could see mud and stains still remain in my car.

I can see stains around the windows and dust was there while opening the doors. Speedy action my step up the integrity of totyota and anamalais management especially at nagercoil

I have this car for more than four years and this is the first time i am complaining...
Complaint comments  Read comments Complaint category Car Service Centers

Toyota — toyota into a touring sport

 Pramod Nagaraj on Dec 14, 2017
Ka 05 mv 5775
I have lost total trust on your vehicle
There is a problem in the vehicle when the vehicle is parked for two to three hours it will never start at all, i have got this problem for three times with in five months of delivery.in display it’s shows like “smart entry & start system malfunction see owners manul “ i called trs i have logged a complaint, then technician came to the place where the car stopped, he checked and he didn’t know what’s the problem only, so he told that car to be towed to the service station, in ravindu toyota (Rajkumar road iskcon temple)...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Toyota — tyre , alloy and brake issue

 Pavan5184 on Dec 7, 2017
I have a huge respect toward toyota cars because of its quality but there is a lack in quality in Innova crysta tyres and alloy. I own two Innova of 2007 and 2014 model and they are absuletly awesome but my new crysta which was bought from Viva Toyota Bangalore in the month of Nov 2016 has serious life threatening issues with tyres and brakes. I recently got the back wheel alloy changed by claiming insurance in the month of Oct 2017 at Ravindu Toyota thinking its the problem of low profile tyres but again the same wheel has been damaged due to the poor quality of the tyre and alloy . Hence I had...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Toyota — front bumper issue

 Sakeer Vahid on Dec 7, 2017
I am using innova crysta. I have changed my front bumper on dec 2 from nippon toyota showroom kayamkulam. The service amount is rs.16000. After the service i have seen a gap on left bumper. When i mentioned about it to the advisors (Sijo and anas) they didn't take much interest to resolve the problem they told need to pay additional amount rs.4000. The customer service was too bad. I am using toyota for the second time and i didn't except this from toyota. I suggested my family member to take toyota liva but now i will not suggest them. If you don't take further action i will complaint about toyota...
Complaint comments  Read comments Complaint category Car Dealers

Toyota — break & tyres

 karunakarareddy talla on Dec 7, 2017
I had bought inova crysta, i am facing problem with tyres. Tyres are getting punctures with in less kms (5000) and also getting burst at the same time due to that alloy wheels are getting bend. And the other problem i am facing with my vehicle is brake and steering.
When i am applying break at 100 speed the steering gets heavy vibration. I had reported the compliant to the company they had changed all the break bads and issue had solved but again after 10 days i am facing same issue. There is no response from the company....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Toyota — fortuner engine noise

 Surya Airen on Dec 6, 2017
My toyota fortuner has a knocking issue coming from the car since a month. The car was inspected 3 times and has been inspected with all the senior staff in service wing but they have till not been able to encounter the issue.
I want toyota to check this noise issue as in my first experience i was suprised that how your service advisor said that your car is fine and fit for the road. Toyota management policies and our company being leader supplier to most oems in aluminium i fail to understand that a senior service advisor is not here to examine the issue and kindly give me aaction plan for...
Complaint comments  Read comments Complaint category Car Service Centers

Toyota — wheels and brakes get, jammed airbags wont open, even after turns of vehicle toyota is not responding from past 2 months

 Mohit Grewal on Dec 6, 2017
I’m ‘mohit grewal’ s/o “virender singh grewal”. Since, 2014 i’m using this vehicle. (Details of the car are enclosed, vehicle registration - hr26cf0033). All went well for all these years, at time of buying the product sales team pitches so many, qualities about the car that we decide to take the delivery. Car was given by my father as my ‘birthday gift’.
Coming to the point, on this diwali i was just driving the vehicle & coming back to my home, suddenly one rickshaw driver came in between the way. I rotated/revolved the steering towards the other side to save him but unfortunately,...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Toyota — vehicle getting rusted

 rahul _varshney1 on Dec 5, 2017
1) within one month of purchase of vehicle some problem occured in instrument pannel for which the car was parked in authorised service centre for one week. None of your engineers could understand the problem and it took one week for new instrument pannel to be fitted in my car..
2) 35 lakhs ruppees car getting rusted in 3 months...!!! Amazing but not the car i am having for past 10 years (Hats off to hyundaii)
Its surprising to see that the car chrome getting rusted in 3 months (Photographs attached)
Again this time the service center came with the non sense excuse that the...
Complaint comments  Read comments Complaint category Car Service Centers

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