I HAVE BOUGHT A 42 INCH LG LED TV (MODEL NO.- 42 LA 6910) FROM EZONE, HOMETOWN, KOLKATA ON DTD.[protected]. BEFORE BUYING I HAVE SEARCH INTERNET FOR THE PRICE AND FOUND 78K IN INFIBEAM.COM. BUT I HAVE SEEN THAT IN THE STORE THE PRICE IS QUITE HIGH ( RS.83690 AFTER DISCOUNT). SO I ASKED THE SALES PERSON AND HE AGREED TO PROVIDE ME A GIFT ITEM FROM THEIR STORE. I MADE A CHOICE OF A SANDWICH MAKER OF BAJAJ MAKE (MODEL NO. -BAJAJ PLATINI PX 41 T SANDWICH TOASTER). BUT WHEN I RECEIVED THE BILL THE SAME HAS BEEN CHANGED TO PHILIPS TOASTER HD 4168 AND THEY TOLD ME BOTH ITEMS(TV AND THE TOASTER) WILL SEND TO MY HOME WITHIN TWO DAYS. I HAVE RECEIVED THE TV ON DTD.[protected] BUT THE TOASTER WAS NOT IN THAT DELIVERY. SO I CALLED THE SALES PERSON AGAIN AND HE TOLD ME TO GO THEIR SHOP AND COLLECT THE ITEM. SO TODAY I HAVE VISITED THEIR SHOP AND NOW THEY ARE TELLING ME THAT THE ITEM HAS BEEN GIVEN TO OTHER PERSON AND I WILL RECEIVED THE ITEM WITHIN ANOTHER 4 OR 5 DAYS. SO I ASKED THEM TO CHANGE THE ITEM AS I HAVE SELECTED THE SANDWICH MAKER NOT THE TOASTER. THEY DENIED AND NOT READY TO PROVIDE ME THE ITEM.
NOW MY COMPLAIN IS, AS PER CONSUMER RIGHT ACT I HAVE THE RIGHT TO CHOOSE MY PRODUCT, SO HOW CAN THEY DENIED TO CHANGE THE SAME?
ALSO HOW CAN THEY PASSED MY ITEM TO OTHER PEOPLE?
Was this information helpful? |
This is Priya from Future Group. We are sorry to hear this. We would like to assist you with this issue. Kindly provide us with your invoice and contact details by writing to us at [protected]@futuregroup.in with your reference id 11975.
Regards,
Priya
Future Group Care