[Resolved]  Ezone / Lg Cookie Mobile — Misguide & force the customer

I want the sum amount as penalty cost from company.

Hi,
This is with reference to Advance Receipt No - [protected], Dated - 07-Feb-2010. I have booked LG KP500 Cookie
(Golden Colour) mobile & it was intimated to us that we will get the mobile within 5 working days. We got a call on 11-Feb and we (myself & my pregnant wife) had gone to collect mobile at Miland Mall as i wanted to gift that mobile to my wife. When we reached on site, ezone executive was forcing us to take black colour mobile, where in we had booked golden color. We strongly refuse to take that mobile. This is very pathetic as I was confirmed before coming and they strongly replied that golden colour mobile is available. You should understand the customer need properly then only should ask to come.
I accept the mistake of ezone and requested to send the mobile through home delivery this time, but ezone executive refused to give home delivery, as they told that policy does not allow to give home delivery till full payment is made. I accepted the request and made the full payment and I was this time again intimated that they will send the mobile by 15-Feb (Which is not a Valentine Day "I Guess ???" but again this time we got a call that colour is not available and were again forcing to take the black colour. We refused this time again and then they said they will send the mobile on 16-Feb.

Note - 16-Feb is not a Valentine Day, so it doesn't make any sense now to accept the mobile, as the value of the moment is not the same.

My wife being pregnant by 8 months traveled from vidyavihar to miland mall with high risk just because she wanted to see the surprise gift, which I planned to gift her at 12:00 am. I am sure you think, this is not ezone concern, but let me tell you this is not at all the valuable Customer Service. If you don't understand the customer feelings, then you don't have rights to open your outlet.

Regards,
_____________________________________________________
Vailankanni Enterprises [Finance Solutions]
Email - [protected]@mail.com
Haresh Wanjare - [Proprietor]
Email - [protected]@mail.com
Cell - +91 [protected]
+91 [protected]
_____________________________________________________
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