[Resolved]  Fiat India Automotive Limited & Roshan Motors Jaipur — Idiotic after sales service resulted to blown engine of 7 month old fiat punto car, company refuses to help while the vehicle is still in warranty

I am Anil Bishnoi from Jaipur Rajasthan, I bought a Fiat Punto Dynamic in august 2011 Regn# RJ-14 CN- 0468 from KAMAL & COMPANY, TONK ROAD , JAIPUR which was delivered to me after 17 days of booking while i was promised the vehicle would be delivered with in 7 days. At the time of delivery i found the interior of the vehicle had some back marks on the interior, A pillar covers that are creamy white in color had black marks on it, after asking the sales representative i was told that it is normal and every vehicle has it and i accepted the vehicle. Since the date i bought it i have been facing the following issues some of them are way too critical and unacceptable.

The car was running fine until 3rd June when the car just didnt start at all, starting motor was not working at all. After trying the key for 7 to 8 times the car eventually started. I took the vehicle immediately to the service station where i was told that the starting motor is faulty and needs to be replaced i was told it will be replaced under warranty, but as it was not in stock i was told it would take 7 to 8 days for the starting motor to arrive and till that time I should deal with the problem. That was on 3rd June and my starting motor has not been replaced yet. The starting motor works intermittently, making the car unreliable and unsafe to travel with family. Even after contacting the service station multiple times Kamal and Company is not responding at all or my calls are put on hold and no body answers for as long as half an hour.

Recently i noticed drastic drop in power and acceleration, when i opened the hood up i noticed the blow by pipe which joins the Induction pipe from airfilter into the turbo was out of place and none of the bolts that hold airfilter were on place, technically the car was breathing without airfilter, letting the dirt and sand into the turbo then to intercooler and eventually to the engine. When I checked the engine oil it was thicker and full of dirt. The car is now giving blue smoke, which means the engine oil is entering the combustion chamber and the engine is gone! If the bolts were not left out intentionally they were out because of extreme carelessness from the service staff of the Kamal & Company Service Station. After talking to a staff of another service station i was told i need to rebuild the engine! even after buying a new car which has done only 15 thousand kilometers and in less than a year i will be driving a car with a faulty engine and unreliable to travel with my family.

With all my attempts to lodge a complaint against the dealer, the customer executive was telling me the servers are down and the complaint can not be logged. I have lost all faith in FIAT and TATA AFTER SALES i feel cheated and this treatment is unacceptable. I have tested and used the European version of this vehicle which tempted me to buy it when i got back to home land. After spending a big amount of my hard earned money I get a vehicle which has blown its engine before clocking 20 thousand mark because of nonsense unprofessional attitude and carelessness of the after sales team. I feel cheated at all fronts, be it the after sales team or the customer support service.