[Resolved]  Fiat India — Service center

Address:

Thane, Maharashtra

Hi,

My name is Pankaj Utekar and I am the owner of Fiat Linea car.
I am working as the Senior Consultant in the one of the reputed IT organization and ex-service partner of Fiat.
Recently on 20th of April 2013 I had given my car for service in a newly inaugurated Balaji Fiat service center near thane ghodbunder road.
You couldn't belive now what I am going to say. It is just not about the service but the most undesirable thing one can expect after paying 21 K for car service.

I was supposed to receive my car @ 6:00 in evening post service where they told me that the disc pad and liner has to be changed since car break was making noise. They said that Fiat car's disk break often goes off after 25000 KM, which was a rubbish excuse.

I went to collect my and was obviously it was not ready “ My experience with the service center” . They made me wait rill 8:30 PM by the time all staff went off and few guys were polishing my car.

I got the car only at 8:45 PM and when I drove the car just after 300 meters my car started making terrible noise and started wobbling.

I immediatley called the service manager and he asked me to bring the car back tomorrow "It seems they don't have pick up facility",

I agreed and somehow managed to take the car back home. I felt the car is going to get disintegrated with few minutes.

Next morning on a lovely sunday "When People like to rest", I again got the car out and this time it was more horrible sound.

My cousin and I manage to take the car few meter away when the car started wabbling, While we reached the high was I we stopped by the highway when I bicycle rider got our attention the tyre which was out and about to come out.

We immediately stopped and saw that the tyre was out and I could get the nut bold out with my fingers.

“I can't imagine what could have happened if one the high way the tyre would separate".

This was just not life threatening to me but for so many people driving on the highway. This is unpardonable mistake of Balaji service center and one cannot let it go.

I am caught with the surprise on their quality norms. When you go there, their staff has a very casual approach.

I am insisting the MD to rethink on the decision to give the dealership to Balaji cars if they can't maintain their status in the market.

This is not the first time, this approach is the habit now. .

I need the justification and response from both MD of Fiat India and Mr. Shyam sunder Jangid on who takes the resposibility of the life of the car owners and the safety of the other people on the road.

Pankaj Utekar