[Resolved] Fiat Motors — Rude Manager

pdelzad

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

I have bought Fiat Punto Emotion Pack Diesel Version car which is bought in the month of Dec'09. Its been just 5 months and 6000 kms that the car has completed. The car came with a defective rear left speaker on which following up with the Customer Relation manager Mr Chetan got replaced but i had given the car for in-cabin rattlings which has still not gone the car has lots of weired noises from inside and outside. There is some rusty noise from both rear suspensions and is increasing day by day. When i launched a complaint on Fiat's Own Website i got a call on 04-May and when i told the lady who i spoke to regarding sending someone to my place to pick the car up she put me on hold to take her manager someone by the name Mr Mule from Bharti Motors whether they can send someone for pickup but to his badluck the conversation between the lady and Mr Mule could be heard in their regional language ( Marathi) which i could understand and was shocked to hear the conversation Mr Mule was shouting at the lady saying that tell the customer that we dont have any time and he should come here as if i m a Begger or some Lower class man who doesnt have any self respect. Would really like some to comeup with a solution and get back to me. My Registration Number is MH-02-BP-1193 and my ctc is [protected].

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Aug 13, 2020

Complaint marked as Resolved

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Comments

k shanmugavel

from Coimbatore, Tamil Nadu

Iam purcheses 20 9 2009 punto emotion after 10500 km run so thet cluch and break running time faliure and remote dose not working so you are change the car [or] our payment replase please tell me your answer never thet I have go to consumer court your delear and service centre there is no answer and no response what tell me my vichle no TN 37 BE 0790
COIMBATORE TAMIL NADU PH; [protected]

taru_g

from Mumbai, Maharashtra

Fiat Motors — DEFECTIVE CAR SOLD

This is with reference to the purchase of a Grand Punto Emotion Diesel from Automobile Sterling, Noida(U.P) in the name of my wife Neha Maheshwari I purchased this car on the 7th January from this place and since then it has been a frustrating experience for me. I have faced numerous problems with the car and have been harassed by the staff and the management of the above showroom.
I have in the past also filed complaints against the management and the service standard (please see mail below) and after some pressure from the side of Fiat India some actions were taken but some problems still remain.I wish to list the different problems that had been faced by me immediately after purchasing the car.
1.The driver seats make continuous screeching noise, while driving or while making any movement.
2. The ac panel’s bulb was fused
3. The AC cool and hot rotor switch was not working
4. Only the side AC vents were giving cool air and the main vents were just giving blower air.
5. The panel covering the fuse box was broken
6. There is a cut mark on the steering wheel
7. There was a cut mark on the chrome on the hand brake
8. The “I” from the emotion label was missing
Out of the above issues most of the issues still remain, wheras new problems have come up.
The service centre kept telling me for eight months that they have repaired the driver seat and it will not make noise but after every service it would start making the noise again. I must have given the car for this reason atleast 5 times.Finally the service centre told me that the seat has a defect and needs to be repaired and they told me that it is not available right now and will contact me once it is available. Its been more than a month and I havent heard anything back from the service centre.
The Car AC was not working as it didnt have GAS. Now I wish to know which new car doesnt have a working AC.
The hot and cooling rotor switch has again stopped working.
The car makes heavy noise when it is turned or a U-Turn is taken, I was told that it has been taken care of but nothing has been done.
Last time the Fiat office had me and an executive from Automobile sterling on conference and the Fiat office asked the executive to take care of these issues, but I heard nothing from the Automobile sterling executive.
It has been a very very dissapointing experience for me. I my last 10th months I have continously visted the service center without getting a proper solutions. This totally endorses the belief people have about the bad after sales service of TATA/FIAT. I wanted to buy Linea, but the kind of horrible experience I have had I have decided not to make that mistake and have also persuded other people not to buy Fiat Cars.
This is my last request to Fiat to please look into the above issues and please provide me with a solution to my problems otherwise I'm left with no option but to file a complaint with consumer court as I have been very very frustrated by the treatment given to me.