[Resolved] Fiat Palio Multijet — Prerana motors

[Resolved] Fiat Palio Multijet — Prerana motors - spare parts.

S Sujay from Mysore, Karnataka

I had purchased Fiat Palio Multijet from Prerana Motors. I had a problem with the driver seat belt holder as it was malfunctioning. Prerana motors service center had requested for a new spare part on July 25th. I received the part one month later, after multiple follow ups (even directly by me with the Fiat center). After all this, I have recevied a second hand old spare part as a replacement. When I asked Prerana motors, they put the blame on the Fiat center. When I called the FIat center, they put the blame on the spare parts dealer. There's absolutely no accountability. It has been more than 2 months that I had first requested for a spare part change and till now I have not received the correct spare. I have faced issues with their sales also. It has been a thoroughly disappointing experience for me and I will never recommend a Fiat Palio and esp Prerana motors for any body. I believe this complaint wont go unnoticed. Regards, Sujay Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Dr Gaurav N Bhalla

from Delhi, Delhi

I totally agree with you. I bought a Stile Multijet as I really liked the car. The dealer at Kanpur also does not have any spares. Please mail me the contact information of the 'Fiat Center'. If Fiat wants to sell numbers first it should make spares and service know how available and thoroughly advertise and prove it. Fiat products are really good but...