First Flight Courier — Inefficient Service

I had got some samples couriered from Goa to Chandigarh thru First Flight Courier vide docket no. M46434453 dated 24/5/08.
The said packet hasn't reached Chandigarh yet nor are it's whereabouts traceable by the so called 'efficient' staff of First Flight Courier.

The whole purpose of getting those samples thru courier is defeated & i might loose orders due to non submission of samples on time. Would First Flight compensate for the loss suffered due to their inefficient service.
The response of their customer care centre at Chandigarh was also hopeless. They never chose to keep me informed about the status of my packet inspite of my calling regularly to them. I think one can get better response from post offices than from this courier company.

I won't recommend this courier service to any one even as a last resort because of the indifferent/callous attitude of their staff.