[Resolved]  First Flight Courier — First Flight Courier--- Think million times before using this service! Highly Irresponsible

Address:

Bangalore, Karnataka

First Flight Courier--- Think million times before using this service! Highly Irresponsible

I booked 2 parcels from Bangalore to Srinagar (J&K) with First Flight courier under AWB# F14390489, F14390488 on October 10, 21012. Both parcels packed properly with address clearly written in bold letters. Anybody could read it without any problem but our one the top courier service provider was not able to read it. AWB clearly mentioning Bangalore to Srinagar. When I tried to track it online next day I was surprised as well as shocked to see destination Jaipur. Firstly I thought AWB# is wrong but verified 2-3 times and it was correct but had to believe that one of the leading courier service on India has done a big mess-up. I am still not able to understand how come they were not able to read the address clearly or was it that dispatcher wished to send it to Jaipur just like that. I called customer care and one lady on phone said “Sir this is dispatched Jaipur” when I said why her answer “Sir I can’t help you need to contact booking centre” she was not even apologetic for the mistake they had done. Had to escalate it further and was initially promised delivery on Saturday, I kept following up on Saturday as well morning I was given a name of executive who will be handling this issue, I spoke to her and she promised delivery will be done by 3PM Today (Saturday) and she will update me. Didn’t get any update and called again, now the statement changed, “It’s not possible to deliver today, we have diverted it from Jaipur to Delhi, and it will be delivered on Monday”. And this time different lady on call and she says previous lady is new and doesn’t know. So my question why was person who doesn’t know put in-charge of a big mess-up. Regretting for having used this service. I don’t think there can be any service provider with this level of Irresponsible & Unprofessional. I thinking of taking them to consumer court, to get the compensation.

My suggestion please keep away from this service provider.


Regards
Showkat