[Resolved] First Flight Courier — Wrong Tel no of Office Stamp on Missed You Slip

Inderbir

from Vadodara, Gujarat

Address:

Thane, Maharashtra

First Flight does not stamp correct Tel no on Missed you Slip

I, R.N. Vatsa,A-201 Mahavir Sadhana, Sanpada, Navi Mumbai, received a missed you slip from First Flight for Consignment No C06711740 on 23.8.2010 and 26.08.2010. tocollect the consignment or call he telno . The stamped Address was " First Flight Couriers Ltd. NERUL BRANCH PLOT NO 24 Sector -01SHIRVANE, NERUL, NEW MUMBAI -400706 Tel[protected].

The above Telephone no when dialed get the message this no does not exist.
I contacted their MumbaiOffice [protected]only to come to know that they don't have any branch in Nerul instead the branch is in CBD Bellapur and got the tel no of cbd Bellapur office 32208060 or 27575998.

On enquiring from this office on telephone I got the message that they don't catter to Our Area i.e. Sanpada and they informed that it would have been their Vashi Office. Tel no 32208129 , 27653138.

On Enquiring Vashi Office I was informed that First Flight has a office in Nerul and gave me another no to contact Suhas Surve [protected].

On contact this person , I was informed that by now the consignment has been returned t consigner.

Hence Because of the wrong Tel no on the stamp the First Flight Office could not be contaced. and we missed the consignment.
So First Flight should again reship the above mentioned consignment to me free of charge..

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ayaz050777

from Mumbai, Maharashtra

This is First Flight professional attitude. My consignment number was C03268441 and when I did not get my documents in one week time, I tried to track it on their website and came to know that my door was locked for 3 days and that is why they did not hand over the document. When I called in their Belapur office on[protected], they informed that since the delivery boy was new, he could not locate the address and asked me to come to their office and collect the letter. Or else wait for another 1 day time and it will be delivered. Next day when I called, they informed that the delivery boy is already in my Kharghar area and the letter will be delivered by 2 O'Clock. But in vain. Again I called them and asked them to give me the number of the delivery boy, they informed that the delivery boy did not have the mobile phone.

First Flight is a renouned courier service and I feel they have given their business to carryout in the wrong hands.

They should have an audit system to maintain the name of this courier service.

The people sitting in the Belapur office are pathetic and they even do not have the manner to properly talk to the customer.

Such people must be removed from their service as they do not deserve to hold the job of such responsibility.