[Resolved]  First Flight Couriers — Delevery of packet with blank address/details

The following is the letter written to their contact us at [protected]@firstflight.net. The response is still awaited more than 48 hours later, though they claim to normally revert back within 24 hours.

Dear Sir,

A packet from Dr. Reddys lab, was delievered at my residence through your delievery man on 8th July, 2008. Now, Surprisingly, the packet doesnot contain either the name of the addresse nor the name to whom it, is, addressed. It does not even mention the consignment No.

When, I made a telephone call, at your Arera colony centre, on 10 th july, I was informed that the delievery was made by Mr.Abhay. He then, forwarded the call to Mr. Verma, who assured me, that the entire lot has come like this to be delievered ( Without the name / address of the receiver )

I requested him to provide me the document no., so that, I can verify that who has send the packet & it is addressed to whom.
I was told that the delievery man would come to my residence the next day to sort out the matter or alternatively, I can visit the centre to clear the facts. Today, 12th july. 08, I visited the Arera colony centre, to get the consignment No, but, again the documents could not be found & a fresh assurance of sorting the matter on Monday has been fixed.

Now, My query is :

1) Do you as a polcy take absolutely blank document with no Name/Address mentioned to whom it is to be despatched ?
2) Do you not mention the document no. on the parcel, so the receiver can follow it up with the sender in case of any clarifications.
3) In problems faced, such as above, why is the information, not provided quickly, so as to mitigate the grievance.

Now, The whole idea of getting this inf. is that, I have encountered problems in the past where locating a parcel is a problem. But with proper document details, one can approach the sender to sort out any discrepancies.

I hope in keeping up with the spirit & mission of your esteemed organization, My problem mentioned herewith would be taken up in the right spirit & the details asked for, would be provided, at the earliest.

I would appreciate, if you could provide me a photocopy of the Receivers copy.

Regards,