First Flight — Return of courier without any prior information

Address:

North 24 Parganas, West Bengal

I was supposed to receive a courier by first flight addressed to
Upasana Dash
HA 329/2, Sector 3,
Kolkata 700091

The consignment no. is A27536170

I received a call confirming the address on 31st Jan. I checked the status of the courier online and saw they had mentioned that they could not deliver as house was closed. So, i decided to track and call the salt lake office and enquired about the courier on 2nd feb. They refused to divulge details saying it is difficult to say anything. So i decided to make a visit. On reaching there and asking, they said they had returned the courier without any prior information. On saying that they should have at least told me where my courier is so that i could have myself come overto get it,they turned a deaf ear.The behaviour was totally rude and ridiculous.

Please look into it.