To
The Concerned Authority
FlyCare
New Delhi - 110020
Sir,
This letter is being written to you in order to delineate the chain of harassments I have undergone as regards the purchasing of a mobile handset of your company. The model no. is Fly B600 and it was purchased on 28..07.2008 from THE MOBILE STORE, Bhupen Bose Avenue, near MANINDRA CHANDRA COLLEGE, Shyambazar, Kolkata.
The mobile handset has been giving me terrible problems for last almost two months.
The mobile charger stopped working twice and the second replacement also failed to
work. There also occured a problem in the software functioning of the handset due to which the operation of the mobile became increasingly impossible and had to be kept
at the Fly service centre, Nandan Bagan Street, Kolkata for some 17 days.The problem
did not stop even after getting it repaired.My handset started to get automatically switched off after every 15 minutes from switching it on. For this reason my handset is again kept at the service centre.Over all, I had to submitt my handset twice for a considerable duration
and my charger got changed twice as well. My mobile handset and my charger are at the service centre right now.I have the receipts of these submissions. I just want you to know that after repeated requests for a replacement of my mobile handset, all I was given was promises in vain. Shockingly enough, I have been liviving without a mobile phone for last almost 2 months.
As can be very conspicuously evident to you, I have been harassed to the extreme. During this entire affair I have been subject to tremendous physical exhaustion, mental disturbances, financial crisis. My professional life has also been greatly disrupted because of not having a mobile phone to use for such a long time and for having to go to the service centre as well as the store from which the mobile was bought on regular intervals.I have been extremely annoyed due to the deplorable service of the customer care of your company.
Through this letter I wanted to make my problem vocal to the higher authority of FLY company. Now I demand immediate refunding of my money with which the mobile was bought and also a handsome amount of compensation for the unending series of troubles I was forced to go through and which is still going on. I demand an immediate response from you or else I will be forced to take recourse to legal procedure which will settle the case in court. My name, phone number and email id are given below.
thank you,
Partha Roy
[protected]
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The Mobile Store/ Mobile Handset — Payment taken twice by the mobile store
Sir/MamThis is in the regard to the mobile handsate (my customer no is[protected] which i have purchased from The Mobile Store outlet
shop no 51/52 rectangle no 21
K I 1A no -10
Vashisht park
New delhi
what they have done is, they asked for my Bank Of India debit card for the payment, after swapping my card they said that your card is not working you have to give us the amount for the handset in cash
( 3799 Rs ) . I made the cash payment. after 10 days approx I recieved my bank of india bank statement wich showed the amount swapped by the mobile store company through debit card . Immediately i informed the mobile store company for the discrepency by mailing them to their customer service website [protected]@mytms.in. But no reply came from the Mobile store, I request you to kindly interviene into the matter and get it resolved.I had also mailed the mobile store company the scan copy of the bank of India statement & the cash Payment Reciept for there referance.Its been more than a month now I'm waiting for the reply from them.
Yours Truly
neelam Sharma
[protected]
[protected]