Fly Mobile — phone was faulty

we brought a fly mobile phone from woolworths, and it was faulty and unfortionatly the shop has recentley shut down. I would like something done about this problem, and would be very grateful if you could fix or replace the phone as it has had no use as you will see. I was very disapointed that this happened as it was a very nice phone. if you could contact me on, [protected].
From, Jodie ann broadway