Dear Sir,
Maine Fly B720 mobile purchase kiya hain.Abhi uski warranty khatm ho gayi hain.Lekin maine Date 4/10/2009 ko purchase kiya tha.But after 2 month speaker problem ane ke karan maine wo handset company ko de diya.unhone 2 mahine bad mobile muze mobile without charge repair karke diya tha. Lekin 2/3 month bad mobile hang ho gaya.to maine use fir company ko submit kiya. Uske bad companyne 1.5/2 mahine bad moile replace karke diya par wo cell used tha.fir bhi maine use accept kiya.kuchh mere pas momory card nahi tha.15-20 din bad maine memory card load kiya to wo cell bahot slow chal raha tha.Aur usme Volume Key bhi ka problm aaya hai.Abhi aap hi sochiye sir ki cell ki warranty 1 Year ki thi lekin mobile 1 sal me 4/5 month service centre me hi tha.aur pure sal me maine use Problem hokar bhi use use kiya.Aur Mr. Manoj jo fly ke Service Engineer Ya Marketing Engineer hain unse maine bat bhi ki thi.Lekin unohone muze mutual understandin kahke mobile service centre me dene ko kaha.Abhi service centre wale kah rah hai ki mobile Repair hoke nahi aaya hain.
Halaki warranty khatm ho gayi hain lekin Mr.Manoj ne muze kaha tha ki wo cell repair karke dunga.Lekin wo aadmi FAKE nikla. Aur maine net per search kiya lekin company ka koi bhi mail id ya customer care ka no nahi mila.Service centr ka mila lekin unse support nahi mila. to ab main kya karu?
Muze used mobile diya gaya tha.
Abhi Aap hi meri ummid ho
So Please help me
Regards,
NILESH JAMBE
NASIK,MAHARASHTRA
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Fly Mobile — Bad experience with Fly B720
Hi,I bought Fly B720 Dual Sim on Oct 2008 and some days ago charging stopped effectively I was able to see the charging pin in dangling state. I approached Service center of Fly at Jayanagar Bangalore and they refused to repair it because as per there analysis the pin is erected out from Printed circuit board (PCB) and thus they cant do anything. My questions are ?
1. Is this type of service fly gives?
2. Is this quality of service being given by Fly?
3. Are the product quality assurance standards so low ?
Please give answers to my questions as I have invested 9K in this mobile phone and just in few months its unusable to me and do take in account that there hasn't been no manual mishandling to this phone.
I hope you would escalates this to higher management and quality assurance team so that your reputation which is already at stake in market wont be worse in the upcoming future. Just for your reference no one in Bangalore is ready to service fly mobile and even sell it, thus you can understand why such bad response from the market is?
Do let me know the procedure for getting PCB replaced as my mobile is under warranty and do give me the detailed answers for my queries.
Thanks
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Anand Gupta
+91-[protected]