[Resolved]  Fyl Mobile Make B720 Duo From Meridian Telecom India Ltd Or Fly Mobile India Ltd — poor performance of mobile phone

To,
The Head/ Incharge,
Customer Relations Department,
Fly Mobile India Ltd.
New Delhi.

Subject: Regarding unsatisfactory performance of Fly mobile Make B720 Duo.
Sir,

I purchased a Fly make B 720 Duo mobile phone on[protected] from M/s. Electro Pacific, SCO 1024, Sec 22 B, Chandigarh, India. At the time of purchase, I was informed by the dealer that the phone gives a battery backup of 220 hrs and talk time of 3 hrs. Your company’s website as well as booklet provided with the phone confirms these technical specifications. However, on using this phone, I am disappointed to inform you that battery backup is much less than that promised i.e. about 24 hrs and the talk time is merely 30-45 minutes. In fact the low battery backup makes me wonder how will this phone support all the multimedia functions that are listed in technical specifications? The dealer advised me to seek clarification at the service center.
I visited the authorized service center to lodge a complaint. The service center told me this was a software problem which they will sort out (copy attached). I left my phone with them as required. I received my phone after 3 days but unfortunately, even after this service, the problem persists.
Later, in this regard I talked to then company representative, Mr. Kavesh, who assures me to get the phone repaired or replaced from second service center. I visited the said service center and deposited the phone for replacement on 9/2/09 (copy attached). They ask me to collect phone after 7-10 days but I received an old phone in replacement on 17/3/09. In total 3 months period of purchase, my phone was with service center for about 2 months and above all that my phone is still in that condition only i.e. low or you can say no battery backup.
This is to request you to kindly look into the matter urgently. In case it is not possible to rectify the flaws in this phone, please make arrangements to refund my money at the earliest.
Thanking you,

Encl. 1. Copy of Bill Sincerely yours
2.Copy of 1st Service Center
3.Copy of 2nd Service Center Ravi Kumar
House No. 98
Sectro 9 Panchkula Haryana Ph. [protected], [protected]