[Resolved]  GE Money Cash Card — exit from services/payment issue

Hi
My name is hansraj vasudev dewnani
On behalf of father am sending to complaint
Because my father does not have any email id to follow up

My father is holding gemoney cash card
Name:vasudev dewnani
Date of birth :15/6/1946
Card no:[protected]

Issue: this is to notify that my dad is using this services from last15 months, every month he had given the payment before due date
I have never received statment before due date, still as a good customer without any complaint i have make the payment on time

Unhappy with services
As now am not interest in ur services so i want to exit from gemoney cash card...
I have send the courier with letter and card to ur new delhi office because u have never given me good services always charging me late fee... Without getting statment

Customer care problem

Yesterday i called up to customer care for help
Tele no"[protected]
I had chat with ajay agarwal when i asked for the complaint which is given todays
After doing all the verification, he repleid tht our system is under upgradation
Floor manager : vilal

Conversation with customer care

Mr kuljeet singh answer the call, i aks him to pls transfer the call to ur higher authority, than he transfer the call tl
Mr arun kumar shou
He was very very rude with me during the entire call
Date of call:08/11/2007
Time of call: 6.30pm
Near abt 1 hr i had an argument with him, i gave all my detail with verification done by my father... I made him very clear tht my father is not keeping well he is heart patient... Still he was doing argument with my father about payment and other stuff harassment

Statement problem
Statement date: 4/9/2007
Annual fee: amt rs 335.94
Interst chrgs: 22.53

[protected] outstation cheque fee: 84.27
Payment received; 1090

Total amt due: 441.78

When i paid the payment before due date how am been charged for late fee and other stuff.

Can u given the explanation that i have given the cheque of rs1090 dated[protected] icici bank ltd at par chq, than how u have charged me rs84.27
From last 6 month i have given the payment from at par chq only, at tht time why u have not charged me for outstation chq
Chq nos:[protected] 655444
Dropped at ahmedabad ge money office

Look sir at seem tht u are not updating the payment properly

As per ur ivr and customer care executive my outstanding is rs 1255.71 as on 7-9-2007


As per mr arun kumar shou
He had done the settlement up to final amt rs550 which i have to pay by this month

But can u tell me why u have charged annual fee and than interest on that amount and late fees
Can i now on wht basis u are charge the amt than revert back

As per mr arun kumar, he said tht all the settlement is done u have to pay only rs 550
I asked for request number for my reference, he replied tht we do not have any request or complaint no

U want the waiver else i revert back
I ask him to pls transfer the call to ur manager i have to take this issue, very rudely he replied no manager on floor
Wht i said is final, u want th waiver or not

As per ur customer care ivr this call can be use for internal traning i request u to pls play this call so tht u come to now how he was talking to me

He was only doing argument with me, finally is disconnect the line

This is case of harassment to customer and if i not got any resolution, am goining to file case in cort for harassment to my family for payment

I make u very clear am not going to pay single payment now..
I want exit from agony tht is (gemoney cash card)
Becoz of tht executive

I need call from ur higher authority by eod tommorow phone no:[protected]

I want strong positive reply on my mail

Regards

Hansraj dewnani
Area manager
Escorts ltd rajkot
Head office : faridabad india

Sir/ madam

Mera g e money card no [protected] hai

Mera card sattled rs 16000/ main date 27 dec. 2008

Huwa tha
Sattelment letter ricived date 30/12/08 2 pm
Main cash payment kiya huin

Date 31/12/2008 c rs 1000 / -

30/01/2009
Cash payment received
C
Rs. 700.00


28/02/2009cash payment receivedcrs. 6, 300.00
C
Rs. 6, 300.00

28/03/2009
Cash payment received
C
Rs. 8, 000.00


Total payment mai kar chuka huin c rs 16000 / 00

Meray pass ramesh ge money sri ram tower lucknow

Se aakar full payment liya aur kaha tha meray officer

Aapka a/ c 0 kar daingay

Main total 4 time aapna sattelment letter fax kar chuka huin

Pls mera a/ c immidiattly o kar dain

Dr r s yadav

Lucknow 226006

Phone no[protected]

Mobile no [protected]